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1.2 32 Complaints
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redBus Complaints 32

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7:41 am EDT
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redBus I tried to book bus ticket via red bus amount debited twice but ticket did not book

Hi i am using RED BUS for a longer period, Now i am facing issue with ticket booking, On booking bus ticket on 12.10.2024 amount debited from my account RS 733 + RS 733 total = RS 1466 , but ticket did not process booking and refund not yet provided.
KINDLY REACH BACK TO ME REGARDING THIS
My email Id : [protected]@gmail.com
I am about to register a legal compliant.

Claimed loss: 1466

Desired outcome: 1466

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11:32 am EDT
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redBus No Refund on cancellation

I booked 4 tickets via RedBus today (25.8.24). I had booked for the wrong dates and cancelled immediately yet only got 75% refund even though the cancellation policy claimed a full refund would be given if cancelled before 6 hours from departure (which was the case). I need to talk to a customer care executive but I am unable to do so. Kindly help me reach out via call or call me.
Order ID- TT9Q24662798

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7:43 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

A Disappointing Experience with NueGo Bus Service Santhosh’s Journey from Perambalur to Chennai On June 29, 2024, I, Santhosh, booked a ticket on the NueGo bus service from Perambalur to Chennai. Here’s a detailed account of my unfortunate experience with their service. Booking Details: • Ticket Booked Time: 6:46 PM • Scheduled Boarding Time: 7:30 PM •...

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Is redBus Legit?

redBus earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds redBus to be a trustworthy company. Although there's a 6% resolution rate for customer complaints, which deserves attention, redBus is known for their high standards and safety. If you're thinking about dealing with redBus, it's wise to check how they handle complaints.

We found clear and detailed contact information for redBus. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Redbus.in has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Redbus.in you are considering visiting, which is associated with redBus, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

redBus website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While redBus has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 32 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • redBus protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to redBus. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:42 am EDT
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redBus Regarding not picking up at bus stand

HI,

I am a resident of Guwahati Assam. On 26/05/2024 I have booked 3 bus ticket to travel from Kolkata to Siliguri vide Ticket NoTT6S8881 .My Journey date was 27/05/2024 at around 5.50PM and my reporting time was 5.30.that day kolkata was under water for cycle Remal. somehow I mange to reach Bus terminus and awaited for the bus with my family along with my 3 year old son. I called WBTC(CTC) Kolkata phone number but it was switch off and i awaited till 6 but there was no Bus.at around 6.15 PM I got a phone call from bus,(phone number [protected]) that they left Esplanede bust stand and ask me to reach Sealdah to take Bus. It was a very pathetic and surprising situation for me. How can I manage to reached Sealdah with lugged and my 3 year old son. Bus left us at Esplanede Bus Stand and we suffered a lot. kindly refund my money while i didnt travelled or for that incident i had to booked flight ticket with double price to reach Guwahati

With regards

Monjula baruah

Regards

Claimed loss: lost Rs 40000/

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2:33 pm EDT
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redBus Bus didn't reach on the boarding point

Hi I'm pooja and I booked 2 tickets from red bus from kashmiri gate to patiala.

My ticket no TT6415105283 and PNR no. [protected]_[protected]-6823

The bus didn't reach on the boarding point and there is no prior information regarding this.

I have to took an alternative bus offline direct from the bus station.

This is so ridiculous. I want my 100% refund back

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6:40 am EST
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redBus Refund not received

We can see that you made a payment of ₹1,208.65 with the order ID "9EZ9RNW585L " towards the merchant "redbus" on Jan 07 '2024. We would also like to inform you that as per our records the payment has been successfully posted towards the merchant. We request you to share the tracking ID "RB_puFWzzx2VE6a0rO6NrdWNA_2" with the merchant and they can help you with the refund status on the same.

In case the merchant denies any assistance on the same, please share the screenshot of your conversation with us and we will help you further. You may respond to us from the app by clicking on this link.

Claimed loss: 1208.65

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9:56 pm EST
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redBus Opal checking people

I got on the bus at Bay Village to go to Tuggerah, I understand that they have to check our opal cards, however I don’t understand why I was the only one who was asked to show my pension card. Not only did the guy abuse me. He also said that he didn’t care that I had everything stolen on m. I feel like I was discriminated against for being young. I don’t mind being asked to show my pension card but I do mind when I am the only one asked.

Claimed loss: $0

Desired outcome: I would like an explanation as to why I was the only person who was asked to provide an pension card

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11:11 pm EST
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Hi redbus, This is my feedback to your company please consider this and refund me. It was so bed experience that I'll never ever forget. .1)They ( bus person) forced us to come early at 8:59pm and said otherwise we will leave and go. We have rush from Porbandar to Somnath and driven at risky speed. Even our time was 9:30pm in ticket. We have to catch...

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11:15 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

As a loyal redBus customer, I am deeply disappointed with the recent experience I've had. For Ex. Despite placing an order and making the payment, I have yet to receive the delivery of my product. This suggests a significant issue within your supply chain, potentially involving fraudulent activities. incase of redbus, there no bus till 2pm at the boarding...

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4:10 am EDT
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redBus Refund not issued.

Booked ticket from Mumbai to Nagpur. But due to medical problem, passenger not permitted to travel. Hence tried to cancel ticket, but not Success due to red bus policy. Already informed well in advance to concerned person. Also nobody taking calls. So it's a request, kindly give me Refund of ticket amount to original payment method..

Prashant Gadhikar.

Bus details.. Sanjay Travels.

Dep time..02/45 PM.

Date..03/11/2023.

Thanks.

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3:46 am EDT
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redBus The bus ticket cancelled by operator and the same bus is available for booking

Dear Sir,

I have booked a red bus ticket from Delhi to Kasol

Ticket No : TSAX20027186

PNR No : HAP49845

date of Journey : 20-10-2023

Mobile No from booking done : [protected]

Seat No : 13 and 14

An intimation from booking.Com has been received stating that the ticket was cancelled and refund was processed. However, the bus from said operator is available for booking on the same time and day. Then, how it is possible to cancel the ticket.

We have relied on the booking platform. If the same was cancelled, now the days are short and need to pay higher amount for another booking.

This is a clear case of injustice, we need a proper response.

Desired outcome: No need for refund, need a substitute ticket from the same operator on the same time, as the booking for same operator for same time is currently available in the booking.com

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7:52 am EDT
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redBus Red rail - I cancelled 1 ticket in a group of 6 tickets. in Redrail shows 4 tickets, irctc shows 5 tickets

PNR: [protected] - I booked 6 tickets through RedRail. this is for travel from Guwahati to Naharlagun- train num 15817 on 25/Oct/2023.

By mistake I added same name for 2 passengers, then I cancelled 1 ticket (in name of Eeshanvi Masina). Now, in Redbus, it shows 4 tickets are booked and it has cancelled both tickets for Eeshanvi Masina. When I crosscheck this in IRCTC, it shows 5 tickets.

Why is there a mismatch between Redrail and irctc?

I have attached screenshots from irctc and redrail both for your reference.

Seeing Redrail has cancelled 3 tickets, I had to book new ticket for Eeshanvi Masina again - which is a loss for me to bear the cancellation charges and the extra ticket charges.

Plz help resolve the issue.

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7:25 am EDT
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redBus Bus service

Sir, we booked 8 AC sleeper bus ticket from Haridwar to Jodhpur,and get conformed ticket.But when we reach on bus stand at Jai Shree ganesh yatra company they offer us Non AC ticket.At that time we compromise but I say you that please don't make fraud with traveler's. It is a stain on your company's reputation.We face so much problems by you.I don't book any ticket again by your plate form.

Desired outcome: Action on complane

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6:25 am EDT
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redBus Incomplete and improper service

I am not at all satisfied with your service because have so many issues on the ticket please refer the ticket number TS9A49395926. the address of boarding point is not even clear just mentioned bypass... which and where exactly have to come? when called to the bus agent he is saying that cancel the booking... I am travelling for the business meeting purposes not for having fun or something. the worst service in my experience.

Desired outcome: refund the booking amount by tomorrow. i can't even wait for more than 1 day.

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12:52 pm EDT
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redBus Bus service

Dear team,

My ticket is Booked from Khatushyamji to Datia at 8 pm on 6/8/2023 and my Boarding place is Khatushyamji Bus stand but on 7.28 pm we have received call of bus conductor for bus is not coming at Khatushyamji Bus stand and also communicate bus is available from Bikaner bus stand Ringas which was 20 km away from my location kindly explain how can manage it suddenly? After that I am expecting some support from bus Owen side but he is also mis behave with us. I have taken care my family during travel so kindly respond or resolve my issue otherwise I am free for going to consumer court . I have taken care all call recording and ticket.i am very disappointed with this type of services.

Regards

Gourav Mishra

[protected]

Desired outcome: Dear Passenger, Your Bus details from Khatushyamji to Datia on 06/08/2023 are PNR: 114253, Bus No: AR-06-B-4720, Driver details: Bhati, [protected] - BITLA SOFTWARE PRIVATE LIMITED

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4:50 am EDT
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redBus Un-refundable

I have book in advance return tickets for Singapore to Kuala Lumpur total number of 2pax with paid around 130SGD. Unfortunately, I wouldn't be able to proceed my trip on 28th to 30th July 2023 as booked schedule due to some sensitive reason. That selected to cancel and following to request refund with indicated the reason booking schedule was wrong.

So above that I have received a notification email from red bus that refundable request was unsuccessful and not providing refund. Upon reply from Red-bus I am very disappointed and further to delete the app immediately and avoid to any further booking Red-bus. It's not only within me my boundary to not further using Red-bus service. My intend to expose in network about the red-bus service how thief that customer money.

Even my cancellation has been done more than 10days in advance. Nothing to use that red bus showing refundable ticket when our initial booking in process.

Understand if red bus has policy with T &C, at least red bus has to consider 80% to refund if the customer not made in last minute cancellation the ticket. Instead of thief full money even the cancellation has been done in the more than sufficient time scale.

Desired outcome: Hope you refund at least 80% instead of red bus ate fully customer money.

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4:51 am EDT

redBus Bus service denied

Dear Red Bus Team,

Greetings from Banyan Tree Hospitality Division.

This is to notify that as being in the Guest service industry I have faced a vulgar issue for the First time in my life as it was a nightmare for me .

Yesterday one of my staff booked Bus tickets for me and my other staff while returning back from Mandarmani to Esplanade Kolkata . We checked in the tracker as the bus number was showing, ending with #4026 of Chowdhury Travels of "Snemita Paribahan '' .

The bus came and we tried to board as the Driver and the conductor were so rude as they said that the booking was for another bus not for this bus as the seat no #7#18 was not available .

I showed them the Live Tracker as well as the tickets and said that this is the bus whose no is showing kindly allow us as we need to go back as due to some urgent assignments of HO.

They just denied and told us to get down from the bus ...

Since yesterday we are looking for a solution as we are unable to fitch as the customer care is given a deadline of 48 Hours timing .

First of all we have faced that vulgar issue now we have to wait for the resolution .

This is not a proper way to resolve the issue on a platform like " Red Bus".

All the time we have booked through this online portal only to make a smooth service but something different happened .

The Details are already attached .

We need a complete refund of the entire ticket amount .

Kindly stop this kind of service as it will make your value go down . As we are hoteliers we always look for customer satisfaction , but we are facing this unnecessary harassment.

Please resolve this issue ASAP.

I need a revert on this after resolution.

Warm regards,

BANIBRATA DEY

GROUP GENERAL MANAGER-HOSPITALITY DIVISION

[protected]@banyantreegroup.in | M:+91 [protected]

P-181 Laketown Kolkata-89

www.luxurybanyantreeresort.com/ |

Spend Your Dream Holidays

Operational -

Kolkata | Mandarmani | Lataguri

Soon Opening -

Digha

Qà4àÊ Save trees - think twice before printing.

Desired outcome: Please give me the refund of Rs.987/- ASAP

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12:27 am EDT
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redBus Sharma travels from coimbatore to hosur

I have booked Bus from coimbatore to hosur,

But Bus did not give Stop on hosur, the service person says no Stop in house

He says Stop only in Bangalore no Stop in hosur, finally he dropped near Bangalore

I have booked for ladies if they dropped somewhere in unknown place who is the responsible if something happens

Now a days every day ik facing problem with redbus

Really worst service

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3:37 am EDT
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redBus Refund

I had booked an online ticket from Red bus on 12 March 2023 From Bangalore to Udupi it was confirmed for 13 March and bus timings was 10 PM at evening I received a call saying my booking is cancelled due to bus breakdown and was informed that I'll get refund. However it's almost been a week i haven't received any refund.

Fraud company pathetic service they provide and don't respond for the concern properly..

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10:06 pm EST
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redBus Ticket booking service

Don't ever book with rebus! Had a bus breakdown and a very bad experience, reached 6hrs late with no breakfast or bathroom breaks carrying a baby! Redbus didn't take up any responsibility to get the ticket refund, instead arranged a call with the bus operator! That guy is abusing on asking refund and also calling on my personal number repeatedly after that! What a pathetic service you people have at Redbus!

Desired outcome: Refund of my ticket fare

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Overview of redBus complaint handling

redBus reviews first appeared on Complaints Board on Sep 7, 2011. The latest review I tried to book bus ticket via red bus amount debited twice but ticket did not book was posted on Oct 12, 2024. The latest complaint Incorrect service was resolved on Feb 03, 2014. redBus has an average consumer rating of 1 stars from 32 reviews. redBus has resolved 2 complaints.
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  1. redBus Contacts

  2. redBus phone numbers
    +91 994 560 0000
    +91 994 560 0000
    Click up if you have successfully reached redBus by calling +91 994 560 0000 phone number 36 36 users reported that they have successfully reached redBus by calling +91 994 560 0000 phone number Click down if you have unsuccessfully reached redBus by calling +91 994 560 0000 phone number 32 32 users reported that they have UNsuccessfully reached redBus by calling +91 994 560 0000 phone number
    6%
    Confidence score
    India
    +62 218 060 2044
    +62 218 060 2044
    Click up if you have successfully reached redBus by calling +62 218 060 2044 phone number 1 1 users reported that they have successfully reached redBus by calling +62 218 060 2044 phone number Click down if you have unsuccessfully reached redBus by calling +62 218 060 2044 phone number 0 0 users reported that they have UNsuccessfully reached redBus by calling +62 218 060 2044 phone number
    100%
    Confidence score
    Indonesia
    +60 330 992 524
    +60 330 992 524
    Click up if you have successfully reached redBus by calling +60 330 992 524 phone number 3 3 users reported that they have successfully reached redBus by calling +60 330 992 524 phone number Click down if you have unsuccessfully reached redBus by calling +60 330 992 524 phone number 1 1 users reported that they have UNsuccessfully reached redBus by calling +60 330 992 524 phone number
    50%
    Confidence score
    Malaysia
    +65 31 637 355
    +65 31 637 355
    Click up if you have successfully reached redBus by calling +65 31 637 355 phone number 0 0 users reported that they have successfully reached redBus by calling +65 31 637 355 phone number Click down if you have unsuccessfully reached redBus by calling +65 31 637 355 phone number 0 0 users reported that they have UNsuccessfully reached redBus by calling +65 31 637 355 phone number
    Singapore
    +57 15 088 090
    +57 15 088 090
    Click up if you have successfully reached redBus by calling +57 15 088 090 phone number 1 1 users reported that they have successfully reached redBus by calling +57 15 088 090 phone number Click down if you have unsuccessfully reached redBus by calling +57 15 088 090 phone number 0 0 users reported that they have UNsuccessfully reached redBus by calling +57 15 088 090 phone number
    100%
    Confidence score
    Colombia
    +51 16 421 555
    +51 16 421 555
    Click up if you have successfully reached redBus by calling +51 16 421 555 phone number 0 0 users reported that they have successfully reached redBus by calling +51 16 421 555 phone number Click down if you have unsuccessfully reached redBus by calling +51 16 421 555 phone number 0 0 users reported that they have UNsuccessfully reached redBus by calling +51 16 421 555 phone number
    Peru
    More phone numbers
  3. redBus emails
  4. redBus address
    Indiqube Leela Galleria, 5th Floor, № 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward № 74, Bangalore, 560008, India
  5. redBus social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024

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