Nexus Holidays’s earns a 1.0-star rating from 4 reviews, showing that the majority of travelers are dissatisfied with vacation packages.
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tours
Do not book your trip with Nexus Holidays! They do not provide what they promise! The hotels were 2 star at best and you spend most of your time on a bus. You are not allowed to go back to the hotel if you don't want to do the "Optional" tours (you have to wait on or near the bus until the rest of the group is finished). Most days are 12-14 hours long. Changing hotels almost daily. "Leisure time" is mostly sitting on a bus. Most of the "factory visits" are a money grab; a sales pitch in a conference room then a store for you to shop at. Worst vacation we ever had. Nexus did nothing when we complained about the trip. We did "Best of Asia" trip.
unethical behavior
I traveled with nexus on a china tour in march/april 2017 with two of my young adult children. Had a great time; however, beware, nexxus changed, canceled, the first china trip I signed up for and paid for. Fortunately, with not too much difficulty in changing dates and having to spend an extra day traveling, I was added to another trip, with canadians. It was a great group. The problem I had was first off I was told I had to purchase the excursion before I left, at a high price. This turned out to be false. Each day we were given the option to purchase excursions while on the tour. Purchasing the excursions was much cheaper in canadian dollars. I complained, wondering why I as an american had to pay more? The exchange rate is better for the american dollar than the canadian dollar. That is, you get more chinese currency, yuan, when you exchange currency. So, it you compare prices, for ease of explanation, if an excursion is 600 yuan that would be approximately $114 canadian. They charged me the same amount in us dollars, $114. Well, 600 yuan in us dollars is about $88. That means for that one excursion I was paying $26 more. When you take excursions almost daily and you multiply that by three travelers, it really adds up. At first when I brought this to their attention I was told they would offer me $100 off my next full priced tour. I complained further and they have done nothing but ignore me. I can no longer trust this company or recommend them. It's too bad.
Zhangjiajia tour
Tours to different parts of China for $99 and above are very misleading. You ends up paying more at the end of the trip, like the Zhangjiajie tour, where tourists are been told to pay an exorbitant entrance fees of US$300 for going to the Tiamen Mountain which according to the website is only RMB 258/p.p for the entrance fees! And tourists are told to sign an agreement form to say we agree to this payment. And at some of the shopping place, tour guide is pestering tourist to make purchases or else he said the bus wouldn't be leaving for next tourist destination. i wouldn't recommend anyone joining Nexus Holidays as this agency is totally not reliable at all in terms of service and value.
Is Nexus Holidays Legit?
Nexus Holidays earns a trustworthiness rating of 1%
Stay away! We strongly recommend avoiding Nexus Holidays.
You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
Exercise caution when using nexusholidays.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.
If you are considering using the services of the website belonging to Nexus Holidays, note that the site has many reviews despite being very new. This could indicate that the reviews are fake or manipulated, and requires extra caution and research.
We found that the website for Nexus Holidays is very young, indicating that it may be new or recently launched. It is important to exercise caution when engaging with new websites, as they may not have established a trustworthy reputation yet and could be more vulnerable to security risks.
We found that the technical contact email address for Nexus Holidays is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
We conducted a search on social media and found several negative reviews related to Nexus Holidays. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Nexus Holidays offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
The use of a free email address for contact on nexusholidays.com may be a red flag indicating potentially unreliable or fraudulent activity.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for Nexus Holidays. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- Nexusholidays.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Not refund
I had a very very bad experience with Nexus Holiday Chicago. I had canceled 4 tickets to Beijing of China booked with them due to AA delayed the flight schedule on May 2010. But the said amount of refund for the cancellation was never credited to my account. No matter of repeated mails and calls to customer care, but the company has failed to give me a...
Read full review of Nexus Holidays and 13 commentsNexus Holidays Reviews 0
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Overview of Nexus Holidays complaint handling
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Nexus Holidays Contacts
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Nexus Holidays phone numbers+1 (888) 686-3987+1 (888) 686-3987Click up if you have successfully reached Nexus Holidays by calling +1 (888) 686-3987 phone number 0 0 users reported that they have successfully reached Nexus Holidays by calling +1 (888) 686-3987 phone number Click down if you have unsuccessfully reached Nexus Holidays by calling +1 (888) 686-3987 phone number 0 0 users reported that they have UNsuccessfully reached Nexus Holidays by calling +1 (888) 686-3987 phone numberUnited States+1 (888) 797-7899+1 (888) 797-7899Click up if you have successfully reached Nexus Holidays by calling +1 (888) 797-7899 phone number 0 0 users reported that they have successfully reached Nexus Holidays by calling +1 (888) 797-7899 phone number Click down if you have unsuccessfully reached Nexus Holidays by calling +1 (888) 797-7899 phone number 0 0 users reported that they have UNsuccessfully reached Nexus Holidays by calling +1 (888) 797-7899 phone numberNew York+1 (800) 793-8856+1 (800) 793-8856Click up if you have successfully reached Nexus Holidays by calling +1 (800) 793-8856 phone number 0 0 users reported that they have successfully reached Nexus Holidays by calling +1 (800) 793-8856 phone number Click down if you have unsuccessfully reached Nexus Holidays by calling +1 (800) 793-8856 phone number 0 0 users reported that they have UNsuccessfully reached Nexus Holidays by calling +1 (800) 793-8856 phone numberChicago+1 (888) 897-8188+1 (888) 897-8188Click up if you have successfully reached Nexus Holidays by calling +1 (888) 897-8188 phone number 0 0 users reported that they have successfully reached Nexus Holidays by calling +1 (888) 897-8188 phone number Click down if you have unsuccessfully reached Nexus Holidays by calling +1 (888) 897-8188 phone number 0 0 users reported that they have UNsuccessfully reached Nexus Holidays by calling +1 (888) 897-8188 phone numberSan Francisco+1 (800) 919-8041+1 (800) 919-8041Click up if you have successfully reached Nexus Holidays by calling +1 (800) 919-8041 phone number 0 0 users reported that they have successfully reached Nexus Holidays by calling +1 (800) 919-8041 phone number Click down if you have unsuccessfully reached Nexus Holidays by calling +1 (800) 919-8041 phone number 0 0 users reported that they have UNsuccessfully reached Nexus Holidays by calling +1 (800) 919-8041 phone numberWashington DC+1 (312) 328-0688+1 (312) 328-0688Click up if you have successfully reached Nexus Holidays by calling +1 (312) 328-0688 phone number 0 0 users reported that they have successfully reached Nexus Holidays by calling +1 (312) 328-0688 phone number Click down if you have unsuccessfully reached Nexus Holidays by calling +1 (312) 328-0688 phone number 0 0 users reported that they have UNsuccessfully reached Nexus Holidays by calling +1 (312) 328-0688 phone numberChicago+1 (650) 869-5588+1 (650) 869-5588Click up if you have successfully reached Nexus Holidays by calling +1 (650) 869-5588 phone number 0 0 users reported that they have successfully reached Nexus Holidays by calling +1 (650) 869-5588 phone number Click down if you have unsuccessfully reached Nexus Holidays by calling +1 (650) 869-5588 phone number 0 0 users reported that they have UNsuccessfully reached Nexus Holidays by calling +1 (650) 869-5588 phone numberSan Francisco+1 (301) 917-2222+1 (301) 917-2222Click up if you have successfully reached Nexus Holidays by calling +1 (301) 917-2222 phone number 0 0 users reported that they have successfully reached Nexus Holidays by calling +1 (301) 917-2222 phone number Click down if you have unsuccessfully reached Nexus Holidays by calling +1 (301) 917-2222 phone number 0 0 users reported that they have UNsuccessfully reached Nexus Holidays by calling +1 (301) 917-2222 phone numberWashington DC
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Nexus Holidays emailschicago@nexusholidays.com79%Confidence score: 79%
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Nexus Holidays address36-26 Main St., №3C, Flushing, New York, 11354, United States
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Nexus Holidays social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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