Booking.com
Reviews and Complaints

Hello, I had booked two tickets for my son to come visit us before Christmas. He caught covid so we had to cancel his tickets. American Airlines has reimbursed Booking.com for two tickets, but Booking.com is refusing to pay me back. For whatever reason.I am enclosing the proof

Hello "I am Mr Chadwick" "I have been traveling for work related purposes", I recently booked a "10 Day stay" in a "superior King room" at the "Cromwell International" in the "Westminster" borough & and upon My arrival told that the "room advertised" (being a Superior King on top floor as could be Judged by picture) "was not" available to Me (after paying of course) and told "I would have to wait for 3 days" & was directed to a room that "was not" a "Superior King room" it was infact "a fairly grubby double room" with two small beds pushed together with a rusty kettle with a rotting heating element (and failed to provide a replacement kettle of "reasonable standard"), "No heating" and air conditioning "not functioning" "NO TOWELS" The sheets didn't fit the bed and the matress was yellow in many parts, no view window surrounded with walls and a few other windows "was very noisy" with a "Trumendous" amount of banging from "doors slamming" and was directly below some very "busy and loud" stairs, this has "Really" impacted "My mental health state" in a serious way, I then asked for a room change on the third day and was told Yes that's fine I was trying to get it done as soon as possible as I then had to go to a meeting he said; "That's fine"... "the room will be ready when You get back". Upon My return I was informed that "the room is not ready" and I would have to speak to them in the morning, "I was"extremely unhappy with this"and as there was not much I could do went back to the room for"a third night ", The next day I went back to the desk and"asked & had to explain again"and was" really beginning to get quite fed up "now, I ordered the room to assist with work and have experienced"nothing but stress"since My arrival and have found it to be very"counter productive", I was then directed to the top floor to a" room very similar to the description"I was feeling quite exausted so I relaxed for a bit finished up some work chores on My laptop and the night began to fall, I soon discovered that the"electric was not on"and My key card"did not fit the power slot"I went down to Ground floor by stairs as"the elevator"does not work properly and they are"exhausting to climb"I told them about the issue and they tried some different cards to get it to work but it didn't work and I was told that"The Maintenance Man would be "Delayed by 3 hours" I was however offered and shown a "single room" which was "very tight and narrow" and had a "bad odur" in it, "I couldnt be bothered" to argue or "move anywhere" again by then and certainly not to an "inferior room" as I had a lot of stuff with Me that I had not long before lifted up 5 flights of stairs might be found "quite funny" once You look past all the "mental strain and severe stress" I have been under lately", and still had some things I needed to finish up so"I just went back to the room & waited using lights I had with Me already, I then fell asleep, when I woke up some hours later "The Lights were on" I am now "four days" in to My stay and been feeling "very drained and" trying to catch up on sleep"effected in the last few days of My Trip" The doors bang "extremely loudly" about 20 to 30 times a day I figure, and another rotting kettle element and "still no replacement" as have asked Today and told "no in the morning", as I have been writing this message"I have been disturbed, unsettled & alarmed" (at about 10.30 pm by multiple knocks at the door increasing in multitude as I gave no answer for 10 seconds or so as was eating and have a headache "and" could really use some peace & quiet right now "I hear a commotion of some sort outside the door he then calls out" reception "I reply"Hello"?.. No reply... I go to the door" No one from hotel is there "I see some one walking down the corridor" I go back to My "very stressful tasks" feeling very agitated and anxious "starting to feel" quite unwell now "I am disappointed to say", I am told that taking it up with "booking.com" is The only way to get this"issue resolved" I am in a catch 22 now as I have invested most of My accommodation funds for the next two weeks in to this hotel "so am just in the new room trying to relax and get some sleep and still hearing"alot of banging "that is making" My nerves very bad "and would really be better off somewhere else because of it. I would like a refund and believe" I should be entitled"to"Compensation"for this due to the"Trumendous amount of stress"this has caused to"My health and We'll Being"and also to My work. Please Take Time & Care to read through this and please get back to Me"with a solution to My problem"as soon as possible ☺️🙏
Many Thanks & Kindest Regards
I ordered the room using the card"MR DAYNE CHADWICK", My email address is [protected]@mail.com and telephone number [protected]

We have been offered a voucher we don't know whether it is still valid for 2022 and booking.com have failed to tell us. The service is poor and unacceptable.

I contacted booking.com several months ago to ask for an update, which they said they would provide. We have received no further contact from Villa Ley since last April 2020 as well. Our holiday cost £3500 and we have had no holiday, no refund or confirmation that we can still have the holiday in 2022.

Booking.com are a disgrace and I will be taking the matter to the Ombudsman, if you do not attempt to resolve this issue.

Holiday was booked for July 2020

confirmation number [protected]
PIN 8694

I made a booking in good faith about the information on Booking.com

However, this had to be cancelled because there was no information about the number of floors of the hotel and there being no lift.

I asked the hotel to help to ensure that the guest, aged 77, could have a lower floor room. There was no response. He has a heart condition and injury could have occurred if he had to climb many stairs... so, this was very important information I needed. It was ignored by the hotel.;
Please please do not penalise the guest by taking his money!
This was due to an omission by Booking.com and the hotel about the non-existence of a lift, given the number of floors the guest might have had to climb.

I am a regular customer with Booking.com - but if this is not handled fairly, I will have to book travel elsewhere - sorry about that!
Thank you.
Booking ref: [protected]

You misrepresented the property in my booking [protected]. Swansea Beach Chalets Swansea, Tasmania Australia

I selected a more expensive option and it said it had a View. I have contacted the site and the view is only partial, not as per the impression I was given on the website.

I can see on the website right now, that the view I was after is marked 'landmark view'- yet how would I know that View did not mean view and that I had to look for landmark view. This is a deceptive practice. I've stayed at this place before and it is NOT worth $250 for this room, it is only worth $250 for the whole view.

You also overcharged me, I have a screenshot that says total price is $235.00 but you have charged me $250.00AUD. Attached.

I will definitely not be using booking.com again and will steer friends and family away from your service due to this deception and overcharge.

I filled out the online form at booking.com for 2 adult and one child. It then gave me different room options like first floor, garden view and the prices varied slightly. I see an option down the list that is cheaper so I choose it. I didn't realise that as you scroll down the list it jumps from 3 people to 2 people. It isn't clearly highlighted and I find it quite deceiving. When we arrived at the hotel the staff realised there was 3 of us and we had to pay the extra, which was fine as it was a mistake. When I finally realised what happened, I tried to explain myself but was treated as though I was deliberately tried to deceive them.
" If someone fills out 3 people in the form then all the room options should be for 3 people ONLY"
I had a really lovely stay other than the incident that this problem caused.

I contacted booking.com on 12/10 to get a refund for a cancelled hotel stay that was supposed to happen 12/18-21. It is now 1/11/21 and I have called 4 times to get the status of my refund as it is not credited back to my account and I keep being hung up on, or being told the "property needs time to respond" and I am fed up as my CC payment is due or else I will owe interest on the charge and I really didn't want to deal with a negative credit card balance by paying it off and then getting a refund after the fact. Every time I call booking.com they say "we are contacting the property and getting no response, we will give them another 3 days. We will give them another 24 hours to respond." Well obviously they ARENT responding so give me the refund of $193 that is owed to me. If I would have just booked with the hotel directly instead of through their site then this wouldn't be a problem. I am very frustrated at this point as we were unable to go on the trip due to COVID.

I had a hotel reservation booked through booking.com for a stay in thailand march 2020, due to covid 19 we were unable to travel and so we moved our reservation to march 2021. As it's looking like we are unable to go again I started looking into a refund. The hotel seems to of completely closed down and iv tried to call booking.com but they have classed my reservation as complete and I can get through on the phone using my confirmation number and pin.
I need to know if booking.com are going to contact the hotel or organise a refund as it is not our fault we can't go to the hotel and complete the reservation.

I had 2 reservations -

[protected] - pin 3224

[protected] - pin 6039

I booked 3 rooms for 3 nights at the best western plus hollywood hills hotel for october 2020 over £1000 but we were in lockdown as were the usa so could not go.Contacted booking.com they spoke to the hotel and told me the hotel had agreed to a full refund and should be about 15 days. I waited about 20 days no joy spoke to booking.com again kept telling me could not get hold of manager and other excuses for about 2 to 3 weeks then one of the team told me if the hotel did not contact them in 24 hours booking.com would refund me within 5 to 6 days he also emailed me this. I waited over a week no refund spoke once again to booking.com who after going to speak to someone told me I would not be getting a refund but the hotel offered a voucher but with no information on how long it would last if transferable to other hotels in the group maybe in europe or the uk. They told me they would contact the hotel the 4/1/2021 and ask these questions for me and if I do not here contact them 5/1/2021 to find out where they had gotten. On the 5/1/2021 I tried to log in using my reference I have always used and pin code neither would work and my sign in on my account said I was not registered on the computer

Booking cancelled December 13, 2020
QT Bondi forced a nights accommodation from my card via manual eftpos machine.
Booking.com confirmed the cancellation fee was unwarranted :
"Miea H, from Customer Service" Dec 16.
"Thank you again for your patience here and holding. I was able to speak to the property and QT Bondi was able to confirm that you did cancel your reservation in the allotted time frame. QT Bondi also confirmed the amount
charged for the reservation will be reversed in 24hours.
I am going to forward all of this information over to them by message as well to be sure they follow up with us once the refund is processed."

It is 14days later and QT Bondi now say the cancellation was too late and no refund is due. Booking.com say that they must do as QT Bondi says.

This is all against the information printed in Booking.com site and the response from Miea H. on Dec 16.

In Janauary 2019 I made a booking for a holiday which was planned for Decemeber 2019, through booking.com, which directed me to (Thandes Travelling Agency). Upon communication Thandes Travel Agency advised me that upon payment of R3500(three thousand five hundred rand only) a hotel accommodation will be safely secured. The total cost amounted to R7000.00(seven thousand rand only). The R3500(three thousand five hundred) was duly paid by me as a deposit.

October 2019 i called Thandes Travelling Agency advising them that he was cancelling the booking because of financial constraints, Complainant was advised that he will be refunded. Till to date refund has not been made.

I have reported the matter to the consumer protection Department, and I will appreciate if i can be assisted in allocating the business address. as she is not responding on her telephone contacts. her name is Thandekile Shozi

Regards

Sipho Gamede
[protected]@gmail.com
[protected]

I have telephoned and emailed cindy, regarding, refund to no avail. I cancelled o 2nd November and feel I have been very patient. Please can you be of assistance regarding my refund.
Thanks.
Peter

My sister and I had reservations for 11-15-20202 to 11-20-2020 for Sundestin Florida with VACASA LLC. On Nov. 10, 2020 I sent request to cancel due to the Colvid-19, Booking.com through email, phone with no help. I called VACASA LLC, to cancel and they said it had to go through Booking.com. The reservation was under Patricia L. Marion, email address is [protected]@gmail.com, her phone number is 513659-0256.. Booking.com is hold her money of 830.43. I will never use them again. Please help to recover my sisters money. She is on a fixed income. Thank You

I made reserved at room at La Quinta by Wyndham Brandon Jackson Airport E for Sept. 6 -7 2020. I called the cancel my reservation but had no answer. I spoke with a rep from booking.com and she told me I would be refunded my full payment, but now it November 24, 2020 and still no payment. I now wish a one night stay at the same location on November 26, 2020 instead of my refund that I never received anyway. This is my conformation # and pin...
Confirmation: [protected]
PIN: 0155.

Please call Warren Hallmon at [protected] asap please

Guests I had to ask to leave my property through their damage to my property and verbal abuse and breaking my house rules have left lies and accusations of theft on my reviews which is destroying my business.
Booking.com have messaged to say that the comments are fair and will not take them down.
How can lies be fair?
If you check all of my other reviews my guests are extremely happy and give glowing reports.
The guests that have damaged my business were asked to leave because the boyfriend arrived drunk and proceeded to continue to drink vomit and have diarrhea all over my bathroom leaving it in a very unsanitary condition.
The house rules were broken and I asked the guests to clean up and leave before they could damage my home further.
They have now suggested in reviews that I have stlen money and drugs from their room which is a terrible lie and I am not happy for it to stay in reviews as it is damaging my business.
I still cannot use the room that these people stayed in as it is being sanitized. Ive had to throw away all linens from the room as the vomit had blood in it.
Booking.com are refusing to help me.

Good day
I received this message from booking.com on the 4 September 2020, when I asked for Money they needed to pay my Guest House for payments they took on my behalf. It was a service they offered. When I notice that they paid short I stopped the service and ask for explanation of there payments.
They send me the following:

Dear Partner, Greetings from Booking.com We made the below payments on the 18.08.2020 ZAR 2.993, 61, ZAR 4.262, 60, ZAR 1.226, 59 totak amount paid was R 8482.8 Invoices deducted were invoice ref:1551357604 and 1552178527. We hope that this is now clear. Kind Regards, Credit Control Team

Out of this email, would you like us to share a proof of payment of the payment done to you less the invoices?

I have asked please send me the Proof of payments as when I looked at my bank statements, In my Bank account showed only R1.226, 59. I have asked for the proof of payments that they said they will send. Today its the 11/11/2020 I still did not get any proof of payment send to me. I have over 20 Unanswered messages on the online site. Just strange that All of the Numbers for Booking.com works. They only department that you cant call is the financial department. I have called over 20 times the other departments and no one can help my case.

The best part of the story is that I got a call yesterday the 11/11/2020 from the financial department asking me to pay my last 2 Months Invoices. But the lady could not help me with a Payments they said they made in August 2020 to me. I was treated like a criminal like I was stealing their Money.

Please can anybody help me as its now almost 3 Months and they are not coming back to me?

I know I am wasting my time, as I have no faith in you at all now. Despite booking many holidays with you over the past. But never again.
Last year, I booked and paid for a 4 day break in great yarmouth. Then along came the virous. As time was getting quite close to the date, and I had heard nothing from you as regards advice on what to do. I read the rules and regulations and it said if we were no show, we would loose our money. So I cancelled, knowing now, from different companies that that was the worst thing I could have done (how convenient) tried many times to contact you just before hand. No reply, your customer services were off line.
I rang the hotel owner and asked, who had our money? He said it was you! And you didnt release money to you till the day before holidays were due, and that we should get the money back but as I said, couldnt get through to you for advice. Even about moving holiday date. So after reading on line about many many complaints about you, and how nobody had any replies, I have to say I just left it.
But every now and again, I get mad at how we were treated, and understand that our holiday was only £140, not like the many thousands of people who lost thousands of pounds with you.

I had this booking for 4 sep20 but because of covid the concert got cancel so I called you many times to change date but spend hours on the phone to you with no help really not happy with you treatment to me as you can see I use booking.com regularly you have taken the money from my account. Is it possible to get some help thanks simon fisher

I have booked through booking.com many times.
I recently booked a last minute stay at norbreck hotel in Blackpool
The pictures looked ok
We got there the hotel stank. It was filthy, damp and disgusting.
The rooms were nothing like the pictures, we upgraded our two rooms to sea view but the Windows were so dirty inside and out we couldn't see.
We asked for different rooms but the guy on reception said they were all pretty bad and said if I put in a complaint to their customer service department we would get a full refund but they will not give us one as they are saying the hotel is not dirty!
We also got woke up at 2am by some guests bursting into our room and I screamed to get out. They then got into our daughter and 3year old granddaughter s room and made my daughter and granddaughter cry as they were so scared they would come back in
Booking.com should not be falsely advertising this dump of a hotel and as for covid rules there are none
I would like my £137 back

This is for an old trip in Dec 2019 but I have been unable to find anywhere to make a formal complaint to booking.com. I think after covid they really would not care anyway.

I stayed at a hotel that looked nothing like the photos online on the booking.com website (Ban Sabai Village Resort in Chiang Mai). I checked out the next day because I had such a bad sleep, the room was so dusty and old and the hot water in the bath and shower did not work properly. The bed was musty and smelled so bad that I felt sick and was coughing in the morning.

Anyway I was travelling alone and really upset and booking.com did nothing to help. The hotel refused to give any kind of refund so I lost over $800 NZD. I believe booking.com has a responsibilty to not mislead its customers with false advertising. They just palmed me off and told me to try to talk to the hotel directly, but the hotel also did not care once they had their money.

I would never use booking.com again after this experience.