Booking.com
Reviews and Complaints

Hi,

There is a booking made by booking.com with booking.com ref id : [protected]
Hotel confirmation number [protected]

I had no idea about this booking and i had not plan any travel from 24th december to 31st december 2019.

I have verified with bank as well and as per bank the payment has not been claimed by Hilton hotels yet.

As i have not checked in and not staying in any of hilton properties, i would like to request you to not to claim this payment.

I remember searching for booking but have not authorised any such booking.

Please help me through this fraud by booking.con

Thanks,
Kamal

14/12/19

Re Booking at Sydney Boutique Hotel
Confirmation [protected] made 13/12/2019

I booked this hotel while in Sydney. I did look at all the pictures and reviews. The room I saw had no resemblance to the room or quality of room I was given.
I dropped my luggage off at 10:30 am and returned at 17:00 ish. The same lovely hotel employee checked
another couple in while I waited. This was strange.
He repeatedly apologized profusely and said we had to go outside and walk to another building. I assumed next door. Not so. It was on another street, parallel. We walked up 3 flights of stairs to a dark dingy room that smelled of mold. He continued to apologize.
There was a wedding party staying there and they could be heard from there room 2 floors below.

I said I would not stay and asked for my money back and said he, the receptionist, was not allowed to do that as it was a booking.com reservation. I could email the owner.
I would need to take it up with them and booking.com. His shift was over and another man was taking over.
This hotel should be removed from your site until they can consistently represent what they advertise.
I request a complete refund.

Thank you,

Christine Bodell

This is my first time use booking.com, and the experience is awful
1. Confirmation number: [protected]; the hostel doesn't exsit
2. Confirmation Number: [protected]; cancel the hostel but booking.com charge full
3. Confirmation Number: [protected]; cancel the hostel but booking.com charge full
if booking.com didn't return my money, i will never use this website ever. there is a lot of other website given better deal.

07/09/2019
Car rental booking enquiry made on 7/9/19 your reference [protected].
for driver John Clinton
Payment request made by you on my Mastercard for £235.42. Please note: I would not have used my Mastercard for a for a booking in his name.
I received information from you that a car rental booking reference [protected] had been confirmed for driver Josephine Clinton.

On 10/9/19 I received notification from you that I had not yet confirmed my booking.

On 12/9/19 I cancelled this booking as it was incorrect and made a booking with another company.

I have since contacted customerservices@cars.booking.com (now Rentalcars.com) on numerous occasions, being fobbed off at every turn.

I believe that £235.42 has been taken from my account erroneously resulting in us having to pay twice for one car rental.

I sent a Data Protection request to Rentalcars.com. which I downloaded - these these have since disappeared.

Please investigate asap.

John and Josephine Clinton

We booked a car on booking.com it says that you pay at counter the confiramtion number is [protected]. The car company easy car rental in west palm beach. The actual charge was with carrentals.com... Booking.com has manipulated it way of conducting business on the internet by not actually charging your card but using other companies to limit there liablilty, booking.com is known to be misleading and very unethical in its business practices, marketing and misrepresentations on how they do business. They make it impossible to contact them - you are unable to get throught to there customer service because the confrmation email only has booking number and no pin number. It is time that this website is blocked in usa and canada for its unethical misleading way of doing business. We are now investigating all our options... Class action lawsuits besides contacting our representatives in the government both in canada and usa to have there website blocked since there are thousands of complaints of how unethical and misleading booking.com conducts business. The confirmation number is [protected]
We do not want the rental cancelled we want booking.com to honur what it says in the email and website... We wanted to change the credit card and that was refused by carentals, com and easy car rental...

Lets see how effective you are able to get answers... Or get someone at booking.com to contact us... Or do we go the press and social media to share this matter and wake up the drectors at booking.com that we are on a mission to hold them liable for false, misleading uethical business practices both in canada and usa

My name is Jennifer Worrell and my Visa credit card was illegally used to pay three hotel bills on Booking.com. This has just come to my attention and I would like you to investigate this query with a view to retrieving/refunding these funds to me. Apparently they were made from India and I have not visited India since 1998. Please I need your assistance because these add up to a considerable amount.

24.08.2018 : Hotel on Booking.com Amsterdam NDL : a charge of RUB 94, 500.00 (1450.64 chf)
24.08.2018: Hotel on Booking.com Amsterdam NDL : a charge of RUB 111, 435.00 (1710.61)
06.09.2018 Hotel on Booking.com Amsterdam NDL: a charge of RUB111, 435 (1645.51 Chf

We booked a room in Golden Tulip Al Nasiriah Hotel. As an option we chose no prepayment variant which was suggested by the hotel itself. Yesterday I got a message from the hotel via Bookin.com that we have to give credit card details in 48 hours otherwise they will cancell our reservation . But the problem is, we have already given this info while making a reservation via Bookin.com so is there any need to ask for the credit card details again? I wrote them and called no one asked me. Hotel gives an option of '' no prepayment'' so why do they need our credit card number and other details again?

I booked a luxury resort in Fort Lauderdale for 3 nights for a king room at a non-refundable rate. Grand daughter wanted to join us so tried to upgrade to 2 queen beds. Booking.com stated I would have to cancel the king booking and would be charged full rate for the three prepaid nights and rebook. Original cost of 3 nights $450. Cost of new reservation $530 for a total of $980. Finally called the hotel direct and they were most accommodating and fixed it.

Booking.com is a money trap and I will never use it again.
Reservation confirmation 2161.294.250
Crown Plaza Hotel and Resort, Fort Lauderdale FL

Room was not as advertised. Offered a room called "booking.basic" which includes all taxes and fees in price. Once we arrived we had to pay additional monies for taxes and fees. Listing also said partial ocean view, room had no view at all with all the windows being opaque so you can't even see out them. Called Customer service and they were absolutely worthless!

Hello,
I booked a hotel back at the end of July and had accidentally booked it for the wrong date, not realizing I had confirmed something that was non refundable. I immediately cancelled this after realizing my mistake but was still charged over 400.00 for the room. I was not able to go to the hotel on the date I reserved which is why it was immediately cancelled. I understand a no refund policy but within 24 hours to realize I had made a mistake and to not be able to move the reservation is completely unacceptable. I was treated poorly when calling to speak to customer service and will continue to dissuade others from using this website.

I listed my investment property on booking.com on 8th October 2019 and they said they would send me a code to verify the property by 18th Oct. I thought it would be sent to my home address but later thought it might have been the actual listed address but I forgot to check.
On 6/11 booking.com terminated my account saying there were fraudulent and irregular activities with no further advice on how I could reinstate or reactivate the account
Spoke to customer service who said it was closed due to the address not being verified. Even if I found the code in the mail to verify the addresss, they would not reopen my account.
That is the most unreasonable action any company has taken.
There was no fore warning that if the address wasn't verified that the account would be terminated forever.
To top it off they said it was effective 14 days from the email, but they have closed my account and I can't access it.
They also cancelled all my bookings and emailed me that I had successfully cancelled them!
They told my guest that I no longer worked for them. I never did. They worked for me as I paid them commission for the bookings coming through! The customer service member didn't have a good grasp of English.
I hope someone can help me out with this.

I am thoroughly disgusted with Booking.Com. They advertised a hotel that was so hideous it was like being in a horror movie. I paid for it through their site so I was forced to spend a night there or forfeit all my money. I took photos of the broken, smelly, dirty, run down room and contacted Booking.Com. They said I hadn't paid enough for the room to get any customer service from them. WHAT business are they running exactly? A hotel booking one or a customer service one. I thought I was paying for a hotel booking, but apparently I was supposed to pay for customer service. Is this even LEGAL? Falsely advertise, take money and refuse to even help with a complaint? They are thieves! Don't use them. Contact the hotel directly.

I booked to stay one night in Holiday Inn Express Sheffield city centre on the 18th October and paid you with my credit card of which I can prove through a statement.
Then the Express Inn asked for the payment again that night, of which I can prove through statement.
I therefore will be cancelling by credit card payment to booking. com.
Many thanks
Sarah Coleman

Dear Sir/Madam
I booked a night stay at the Finedon Lodge through yourselves yesterday on 30th October
- Confirmation Number [protected]
- Booked VIA bookin.com.

When I arrived at the hotel there was nobody at reception to check me in even though I had booked and purchased a room off your website (booking.com). I tried calling the hotel several times and no-one answered the phone. After this I rang your helpline to see if they could contact the owners and get me checked in. I was left on hold for a substantial amount of time once I got through, I was told I would get a phone all back within 30 minutes once they had spoken with the hotel whether this was by email or phone. I was told by booking.com customer representative that if the hotel did not come back with in 30 mins booking.com would find me another hotel close to where I had already booked. I did not get a call and when I tried to call back, I couldn't get through as they have said the confirmation number has already been used.
Again, I never received a phone call back from you or the hotel. I was left outside in the cold wondering what I should do. I had booked and paid for a hotel and didn't have a room and had nowhere to go or sleep for the night. I had been working throughout the day and had to return to work duties early the next morning, hence the reason for booking the hotel. As it was getting later and later into the night, I was forced to book myself into another hotel at a premium price as it was so late which incurred further costs and further delay in my rest period between work shifts.
I am extremely disappointed in the level of customer service that I was given and experienced due to this catalogue of errors and I expect a full refund and more from yourselves as compensation.

I have sent more emails than I can count regarding a booking made for a hotel room. Attached is an email copy advising I am due a refund as the room was double booked and we couldnt stay in it.
I have still not received anything and this has been since September 10th. I keep repeating the same emails and I'm getting nowhere. I wish to complain and take this alot further as I value the website but not enough that I am not cared for in respect of my business to them.

Dear Sirs, I was charged for a booking at Hotel casa celestino for 400 euros. This booking does not show in my bookings and I had canceled my bookings for that trip due to a death in the family. I am requesting to be reimbursed for this amount or at least for it to be kept in my account for future use. To note that I have been using this website for my bookings for many years and I'm aware of the cancellation process, and this booking didn't and still doesn't show in my bookings. Thank you for your action.
Rachel

We booked through booking.com for a week stay from October 19th 2019 until 25th October 2019. The original apartment was going to be number 115 but they changed it to number 176 due to a plumbing issue.
When we arrived we were struck by an overwhelming smell of stale tobacco smoke. Upon inspection I noted that the kitchen was not clean, there was dirt on top of the refrigerator, a dead cockroach in the kitchen cupboard and food particles in the corner of the living room. My wife contacted WanderJaunt helpdesk with photos and they said they would sort this out. Nothing happened. My wife called again and they said they would send a team to rectify the problems but they would not be able to get there until 5pm. When we returned later that evening they had left a small electric ionizer switched on in the living room and removed the dead cockroach. Nothing had been cleaned, the fridge was as dirty as I had found it and the food particles were still on the floor in the living room. The place still stank of smoke.
We informed WanderJaunt that we were finding alternate accommodation as the whole place reeked of smoke including the towels in the bathroom. There response was very unhelpful, all they said was their cancellation policy would still stand.
I complained in person to the leasing office on site for Del Sol Apartments and I spoke to Ashlee Miller and her colleague and they said WanderJaunt should deal with this. We left the apartment on Tuesday 22nd instead of staying until Friday 25th and moved to another property for the remainder of our stay in Scottsdale.
We require a full refund as compensation.

i have booked a hotel via booking.com.
it supposed to be prepaid and all charges suppossed to be included. but unfortunately the hotel asked me again to pay for city tax and did not give me any room without payment.

i contacted booking.com but they only saud that i had to pay nothing but they have never refunded the value.

for all those here had similar problem with booking.com

lets start a group lawsuite agaibst this company!

October 24, 2019

Travel enthusiast:

2018 was my first trip abroad, australia I browsed the internet for cheap car rental and I wind up at the following website. *alert *warning *scam *fraud

https://www.economybookings.com/
https://www.booking.com/

https://www.bookinggroup.com/

The price within my budget for thirty days the price was 741.00 the price is european euro dollars.
That's the first fraud the price is in another currency it is a bait and witch.
Then they ask to verify the name and booking time and date. Big mistake they charge your account immediately without confirmation or warning the money is taken out immediately before arriving at your destination. Fraud number two.
Once the money is taken you can't change your mind or rearrange your travel time and date.
Your name address email account and phone are compromised by selling the information to other telemarketing because you mail and email account is inundated with junk mail. Fraud number three.
If and when you return the vehicle back to the car rental earlier the money they have taken out will not be refunded. This is what I have done returned the car earlier and I requested for the remainder of the fund. Sure they have a section on their website for filing a complaint. All of it is empty gesture, they wait three to four days and then they'll advise you of reading the fine print there is no reimbursement. Fraud number four.

A fellow traveller