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1.2 10 Reviews 45 Complaints
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Borderfree Complaints 45

ComplaintsBoard
Y
1:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Borderfree unauthorised credit card charges

Let me introduce myself as part of the Issuing Chargeback & Fraud Monitoring Unit Team at Commercial Bank of Kuwait and this is in regards to the one unauthorized fraudulently processed transaction debited to our cardholder, details as follows:

Card (Closed): 533757xxxxxx1027

Trans Date: 04/17/2017

Transaction Amount: KWD 756.266
Auth Code: T41076

I greatly appreciate any assistance that you can give me at this moment in order to cancel and refund the full amount, our cardholder confirmed neither he participated nor he authorized anyone by any means to make use of his card.

Our cardholder has suffered such a big loss and we being his financial institution do not want our cardholder to pay any unjust charge.

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S
S
sam hackner
US
Jun 02, 2021 8:03 am EDT

I have been charged by Borderfree and have not ordered anything from them. They clearly keep your credit card details, don't have adequate security measures and someone has access to their info to put thru fraudulent charges - BEWARE

ComplaintsBoard
M
3:14 am EDT

Borderfree product purchsed at gilt store order no. [protected] (first part) was dispatched through you on 28th march 2017 not yet reached.

I had purchased some items on gilt store, who is part of you for oversees
Transport. Gilt devided my order in three parts. The first of order no [protected] was dispatched through you, aramax, on 28th march 2017.
Till today the parcel is lying at franclin park, illinoise.
Latter two parts of order [protected] are processed by aramax and being received by me.

So what has happened to my parcel dispatched through you?
I have aready raised the complaint to gilt store. But till today not sorted out.
I hope you will look in to my coplaint cordially and sort out with aramax.
Tracking no. [protected] of missing parcel.

Mahendra mhatre
[protected]@rediffmail.com

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J
8:48 am EST

Borderfree terrible company!

Ordered a dress from a store which used this Borderfree service. I paid for my order and received a payment confirmation message. About one week later I decided to contacted them about my order and they said that my order was being 'processed'. Another week passed and they said the same thing! On the third week I cancelled my order because I did not want to wait any longer. Three weeks it said that my order was in process and nothing changed. Terrible company!

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K
8:40 am EDT

Borderfree the item was ruined, but the company hasn't helped me

I decided to buy one item through the company www.borderfree.com. I did receive the order, but it was ruined, because of the shipping and bad packaging. I contacted the company and they assured me that they could solve the problem. But weeks passed and the company kept silence. I again contacted them, but the seller didn’t pick up his phone. Please, help me to solve the problem.

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H
6:55 am EST

Borderfree no info about the order and rep didn't reply

I shopped on the website www.borderfree.com. For me it was only waste of time and money. I waited for the confirmation email or the tracking number, but this scammer didn’t provide any info about my order. I sent multiple emails and asked about the status of my order, but no response. I told them to return money, but again they ignored me. Please, help me to reach these scammers and get money back.

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About Borderfree

Borderfree is a global e-commerce platform that enables retailers to expand their business beyond borders and reach customers in different countries. The platform offers a comprehensive suite of services that includes international shipping, customs clearance, currency conversion, and payment processing. With Borderfree, retailers can seamlessly integrate their online stores with the platform and start selling to customers in over 200 countries and territories.

One of the key advantages of using Borderfree is that it takes care of all the complexities involved in cross-border e-commerce. This includes managing international shipping, handling customs and duties, and providing localized pricing and payment options. By partnering with Borderfree, retailers can focus on their core business operations while leaving the logistics and regulatory compliance to the platform.

Borderfree also provides a range of tools and analytics to help retailers optimize their international sales. This includes real-time tracking of shipments, detailed reporting on sales performance, and insights into customer behavior and preferences. By leveraging these tools, retailers can make data-driven decisions and improve their overall e-commerce strategy.

Overall, Borderfree is a reliable and efficient platform for retailers looking to expand their business globally. With its comprehensive suite of services and advanced analytics, the platform makes it easy for retailers to tap into new markets and reach customers around the world.

Overview of Borderfree complaint handling

Borderfree reviews first appeared on Complaints Board on Jan 23, 2015. The latest review No contact numbers for customer service was posted on Oct 6, 2023. Borderfree has an average consumer rating of 1 stars from 55 reviews. Borderfree has resolved 0 complaints.
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  1. Borderfree Contacts

  2. Borderfree phone numbers
    +1 (212) 299-3555
    +1 (212) 299-3555
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    USA
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    Canada
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    43%
    Confidence score
    Hong Kong
    +81 120 958 146
    +81 120 958 146
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    100%
    Confidence score
    Japan
    +65 800 101 2208
    +65 800 101 2208
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    29%
    Confidence score
    Singapore
    +46 20 791 736
    +46 20 791 736
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    Sweden
    +41 800 555 782
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    20%
    Confidence score
    Switzerland
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    +44 800 068 9314
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    83%
    Confidence score
    United Kingdom
    +1 (212) 299-3500
    +1 (212) 299-3500
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    +1 (646) 588-2731
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    Logistics Services
    +1 (416) 480-2558
    +1 (416) 480-2558
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    More phone numbers
  3. Borderfree emails
  4. Borderfree address
    292 Madison Ave, New York, New York, 10017, United States
  5. Borderfree social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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