Borderfree’s earns a 1.2-star rating from 55 reviews, showing that the majority of international shoppers are dissatisfied with cross-border shopping and shipping experience.
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unauthorised credit card charges
Let me introduce myself as part of the Issuing Chargeback & Fraud Monitoring Unit Team at Commercial Bank of Kuwait and this is in regards to the one unauthorized fraudulently processed transaction debited to our cardholder, details as follows:
Card (Closed): 533757xxxxxx1027
Trans Date: 04/17/2017
Transaction Amount: KWD 756.266
Auth Code: T41076
I greatly appreciate any assistance that you can give me at this moment in order to cancel and refund the full amount, our cardholder confirmed neither he participated nor he authorized anyone by any means to make use of his card.
Our cardholder has suffered such a big loss and we being his financial institution do not want our cardholder to pay any unjust charge.
product purchsed at gilt store order no. [protected] (first part) was dispatched through you on 28th march 2017 not yet reached.
I had purchased some items on gilt store, who is part of you for oversees
Transport. Gilt devided my order in three parts. The first of order no [protected] was dispatched through you, aramax, on 28th march 2017.
Till today the parcel is lying at franclin park, illinoise.
Latter two parts of order [protected] are processed by aramax and being received by me.
So what has happened to my parcel dispatched through you?
I have aready raised the complaint to gilt store. But till today not sorted out.
I hope you will look in to my coplaint cordially and sort out with aramax.
Tracking no. [protected] of missing parcel.
Mahendra mhatre
[protected]@rediffmail.com
terrible company!
Ordered a dress from a store which used this Borderfree service. I paid for my order and received a payment confirmation message. About one week later I decided to contacted them about my order and they said that my order was being 'processed'. Another week passed and they said the same thing! On the third week I cancelled my order because I did not want to wait any longer. Three weeks it said that my order was in process and nothing changed. Terrible company!
the item was ruined, but the company hasn't helped me
I decided to buy one item through the company www.borderfree.com. I did receive the order, but it was ruined, because of the shipping and bad packaging. I contacted the company and they assured me that they could solve the problem. But weeks passed and the company kept silence. I again contacted them, but the seller didn’t pick up his phone. Please, help me to solve the problem.
no info about the order and rep didn't reply
I shopped on the website www.borderfree.com. For me it was only waste of time and money. I waited for the confirmation email or the tracking number, but this scammer didn’t provide any info about my order. I sent multiple emails and asked about the status of my order, but no response. I told them to return money, but again they ignored me. Please, help me to reach these scammers and get money back.
Borderfree Reviews 0
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About Borderfree
One of the key advantages of using Borderfree is that it takes care of all the complexities involved in cross-border e-commerce. This includes managing international shipping, handling customs and duties, and providing localized pricing and payment options. By partnering with Borderfree, retailers can focus on their core business operations while leaving the logistics and regulatory compliance to the platform.
Borderfree also provides a range of tools and analytics to help retailers optimize their international sales. This includes real-time tracking of shipments, detailed reporting on sales performance, and insights into customer behavior and preferences. By leveraging these tools, retailers can make data-driven decisions and improve their overall e-commerce strategy.
Overall, Borderfree is a reliable and efficient platform for retailers looking to expand their business globally. With its comprehensive suite of services and advanced analytics, the platform makes it easy for retailers to tap into new markets and reach customers around the world.
Overview of Borderfree complaint handling
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Borderfree Contacts
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Borderfree phone numbers+1 (212) 299-3555+1 (212) 299-3555Click up if you have successfully reached Borderfree by calling +1 (212) 299-3555 phone number 0 0 users reported that they have successfully reached Borderfree by calling +1 (212) 299-3555 phone number Click down if you have unsuccessfully reached Borderfree by calling +1 (212) 299-3555 phone number 0 0 users reported that they have UNsuccessfully reached Borderfree by calling +1 (212) 299-3555 phone numberUSA+1 (866) 921-1861+1 (866) 921-1861Click up if you have successfully reached Borderfree by calling +1 (866) 921-1861 phone number 0 0 users reported that they have successfully reached Borderfree by calling +1 (866) 921-1861 phone number Click down if you have unsuccessfully reached Borderfree by calling +1 (866) 921-1861 phone number 0 0 users reported that they have UNsuccessfully reached Borderfree by calling +1 (866) 921-1861 phone numberCanada+61 800 823 618+61 800 823 618Click up if you have successfully reached Borderfree by calling +61 800 823 618 phone number 13 13 users reported that they have successfully reached Borderfree by calling +61 800 823 618 phone number Click down if you have unsuccessfully reached Borderfree by calling +61 800 823 618 phone number 16 16 users reported that they have UNsuccessfully reached Borderfree by calling +61 800 823 618 phone numberAustralia+852 800 903 149+852 800 903 149Click up if you have successfully reached Borderfree by calling +852 800 903 149 phone number 5 5 users reported that they have successfully reached Borderfree by calling +852 800 903 149 phone number Click down if you have unsuccessfully reached Borderfree by calling +852 800 903 149 phone number 2 2 users reported that they have UNsuccessfully reached Borderfree by calling +852 800 903 149 phone number43%Confidence scoreHong Kong+81 120 958 146+81 120 958 146Click up if you have successfully reached Borderfree by calling +81 120 958 146 phone number 2 2 users reported that they have successfully reached Borderfree by calling +81 120 958 146 phone number Click down if you have unsuccessfully reached Borderfree by calling +81 120 958 146 phone number 0 0 users reported that they have UNsuccessfully reached Borderfree by calling +81 120 958 146 phone number100%Confidence scoreJapan+65 800 101 2208+65 800 101 2208Click up if you have successfully reached Borderfree by calling +65 800 101 2208 phone number 11 11 users reported that they have successfully reached Borderfree by calling +65 800 101 2208 phone number Click down if you have unsuccessfully reached Borderfree by calling +65 800 101 2208 phone number 6 6 users reported that they have UNsuccessfully reached Borderfree by calling +65 800 101 2208 phone number29%Confidence scoreSingapore+46 20 791 736+46 20 791 736Click up if you have successfully reached Borderfree by calling +46 20 791 736 phone number 2 2 users reported that they have successfully reached Borderfree by calling +46 20 791 736 phone number Click down if you have unsuccessfully reached Borderfree by calling +46 20 791 736 phone number 2 2 users reported that they have UNsuccessfully reached Borderfree by calling +46 20 791 736 phone numberSweden+41 800 555 782+41 800 555 782Click up if you have successfully reached Borderfree by calling +41 800 555 782 phone number 3 3 users reported that they have successfully reached Borderfree by calling +41 800 555 782 phone number Click down if you have unsuccessfully reached Borderfree by calling +41 800 555 782 phone number 2 2 users reported that they have UNsuccessfully reached Borderfree by calling +41 800 555 782 phone number20%Confidence scoreSwitzerland+44 800 068 9314+44 800 068 9314Click up if you have successfully reached Borderfree by calling +44 800 068 9314 phone number 11 11 users reported that they have successfully reached Borderfree by calling +44 800 068 9314 phone number Click down if you have unsuccessfully reached Borderfree by calling +44 800 068 9314 phone number 1 1 users reported that they have UNsuccessfully reached Borderfree by calling +44 800 068 9314 phone number83%Confidence scoreUnited Kingdom+1 (212) 299-3500+1 (212) 299-3500Click up if you have successfully reached Borderfree by calling +1 (212) 299-3500 phone number 0 0 users reported that they have successfully reached Borderfree by calling +1 (212) 299-3500 phone number Click down if you have unsuccessfully reached Borderfree by calling +1 (212) 299-3500 phone number 0 0 users reported that they have UNsuccessfully reached Borderfree by calling +1 (212) 299-3500 phone number+1 (646) 588-2731+1 (646) 588-2731Click up if you have successfully reached Borderfree by calling +1 (646) 588-2731 phone number 0 0 users reported that they have successfully reached Borderfree by calling +1 (646) 588-2731 phone number Click down if you have unsuccessfully reached Borderfree by calling +1 (646) 588-2731 phone number 0 0 users reported that they have UNsuccessfully reached Borderfree by calling +1 (646) 588-2731 phone numberLogistics Services+1 (416) 480-2558+1 (416) 480-2558Click up if you have successfully reached Borderfree by calling +1 (416) 480-2558 phone number 0 0 users reported that they have successfully reached Borderfree by calling +1 (416) 480-2558 phone number Click down if you have unsuccessfully reached Borderfree by calling +1 (416) 480-2558 phone number 0 0 users reported that they have UNsuccessfully reached Borderfree by calling +1 (416) 480-2558 phone number
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Borderfree emailsdnsadmin@borderfree.com100%Confidence score: 100%Supportjennifer@borderfree.com94%Confidence score: 94%Operationsorders@borderfree.com75%Confidence score: 75%Sales
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Borderfree address292 Madison Ave, New York, New York, 10017, United States
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Borderfree social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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I have been charged by Borderfree and have not ordered anything from them. They clearly keep your credit card details, don't have adequate security measures and someone has access to their info to put thru fraudulent charges - BEWARE