Menu
For Business Write a review File a complaint
Brainly Customer Service Phone, Email, Contacts

Brainly
Reviews and Complaints

www.brainly.com

Learn how the rating is calculated

3.9 19 Reviews 15 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Brainly Reviews 84

ComplaintsBoard
L
6:29 pm EST
Verified customer This review was posted by a verified customer. Learn more

Brainly Brainly.com

I love brainly it helps me with a lot but i do not like the ads that pop up pls remove them Brainly keep up the good work

Read full review of Brainly
Hide full review
ComplaintsBoard
R
5:35 pm EST
Verified customer This review was posted by a verified customer. Learn more

Brainly VERY GOOD

IT IS VERY GOOD. GIVES ALL THE ANSWERS TO MY QUESTIONS. HAVE NO PROMPLEM. FEEL BAD ABOUT 36 POSTIONS IN TEST. IT SHOULD BE 1 ST
THANK YOU

Read full review of Brainly
Hide full review
ComplaintsBoard
D
4:00 pm EST
Verified customer This review was posted by a verified customer. Learn more

Brainly BEST SITE EVER

So good it helped me with all my homework and everyone was so nice and they gave me correct answers only. The mods where so nice they let me be owner of the whole site and they genrously gave me $99 trillion dollars for free

Read full review of Brainly
Hide full review
  1. Pros
    1. Extensive peer-to-peer learning network
    2. Diverse subject matter expertise
    3. Global community for broader insights
    4. Moderated content ensures quality
    5. Free basic access to resources
  1. Cons
    1. Limited in-depth academic support
    2. Potential for incorrect information
    3. Not tailored for advanced studies
    4. Ad-heavy free version distracts users
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Brainly Dont use brainly the users are dumb!

Brainly is not the problem the users are the problem, kids are using it for educational purposes and the users are putting inappropriate stuff that doesn't help the kids at all sometimes brainly can be helpful but it is still a bad site.

Read full review of Brainly
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Brainly Garbage

I didn't even get to use this app because I didn't realize that I hadn't pressed the right age so I couldn't use it and when I tried to use a different Gmail it just canceled me off. I started cursing up a storm, and my poor dog is going to have anxiety because stuff like this makes my anger issues activate.

Read full review of Brainly
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Brainly Really awesome platform for students with homework! Also the service is really good

When I first signed up on Brainly, I never thought I'd be grateful this much. Brainly helped me throughout my school works and moderators were friendly and assisting. The administrator is also really nice and gave me a chance to join the moderation and brainliest team. The moderators helped me correct my incorrect and short answers and help me to improve. My overall experience in Brainly is 10/10. I look forward to more learning and great helping while using Brainly.

Read full review of Brainly
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Brainly Don't pay for this website

First of all, good website. Some of the answers are gibberish, but most of them(especially the popular ones) are great. Also, dont buy a membership
You can get unlimited answers by just disabling cookies for brainly.com specifically on your browser, or you can disable all cookies if you use safari(this will sign you out of google and other websites so I reccomend using another browser other than safari while u are using brainly). You dont even have to make an account.

Read full review of Brainly
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

Brainly BEST APP AND NOW THE WORST

I know now that most students are sitting at home and most of them will be online most of the time on their classes provided by their schools or own learning platforms like this or like many others. The access each one of them has to give meeting codes and to do anything online has increased without parent's attention. I am sorry to say this brainly was my favourite app till now. After the pandemic started I hate myself to go to that site because it is full of blunders like join that meeting join this meeting, here is the meeting code, only girls join etc... and whatnot. This platform has become the worst. It has a very high place in the daily education of a child among millions. It is the best app and no one created such a wonderful app. I really want to say this, because of this it's gonna be worst. Thank you and I hope all of this would change

Read full review of Brainly
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Brainly brainly.ph

Brainly.ph is an online platform that provides a community-driven approach to learning. It allows students to ask questions and receive answers from other students and subject matter experts. Users can ask questions across various subjects, including Mathematics, Science, Social Studies, and English. Additionally, students can also collaborate and share their knowledge by answering other students' questions.

One of the unique features of Brainly.ph is its community-driven approach, which enables students to learn from each other, collaborate, and build their knowledge. Moreover, the platform claims to have verified experts to provide accurate and reliable answers to students' queries. It also offers a mobile app for easy access to the platform's features.

Brainly.ph is popular among students in the Philippines due to its interactive and collaborative learning approach. Users can also earn points by answering questions and use those points to ask their own questions or unlock additional features. However, some users have reported issues with the accuracy and reliability of the answers provided by other students, so it's essential to use critical thinking and evaluate the information received.

Overall, Brainly.ph provides a unique and interactive approach to learning for students in the Philippines. However, users should be cautious and use their critical thinking skills when evaluating the information received.

Read full review of Brainly
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Brainly My Frustrating Experience with Brainly: Unreliable Platform, Misguided Priorities, and Questionable Moderation

Sometimes, it can be frustrating when people write brief reviews that lack detailed explanations. However, when they do take the time to provide adequate feedback, it can be incredibly helpful. In my experience using Brainly, I have found that the platform can be somewhat stubborn and unpredictable at times. While it does receive some updates, they are not frequent enough to keep the site feeling fresh and engaging.

One issue that stands out is the behavior of the CEO. Rather than focusing on improving the site's functionality or content, it seems that they are more interested in pushing customers towards Brainly Tutor or Brainly Plus. This can be frustrating for users who are looking for a reliable source of information without being constantly hounded to spend more money.

Another concern is the site's use of moderators. Brainly claims that there are 1000 moderators working to curate the content on the site, but it's unclear if this is actually true. I have rarely seen answers being reported or removed, which suggests that the moderation system might not be as robust as advertised. This can lead to inaccurate or misleading information being spread on the site, which can be a problem for students who are looking for reliable answers to their questions.

Overall, my experience with Brainly has been frustrating. While there are some helpful answers on the site, the platform itself is unreliable, the CEO's priorities seem misplaced, and the moderation system is questionable. I would give Brainly a one-star rating, and I wish I could give it even less. It is simply not a website that I would recommend to anyone looking for accurate and trustworthy information.

Read full review of Brainly
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Brainly Brainly Review: Poor Customer Service & Technical Difficulties Result in Bad Experience

As a student seeking help with an online class, I decided to give Brainly a try. Unfortunately, I quickly became frustrated when I discovered that I could only submit one question every 30 minutes. In hopes of gaining more access to the service, I signed up for their "7-day free trial."

To my dismay, after entering my card information, the site failed to load properly, and I was unable to utilize the free trial. I received an email indicating that my account had been charged, despite the fact that the website didn't even recognize that I had signed up for the free trial.

Feeling frustrated and seeking assistance, I attempted to contact Brainly through their online help desk, but I never received a response. I eventually sent a reply to my confirmation email, and finally received a response asking me for more information regarding the problem.

However, despite my efforts to provide the requested information, I never received a response. At this point, the website would not even recognize my email address in their system. I was finally able to access the service through the app, but quickly learned that there was no option to cancel my subscription.

As if these issues weren't already enough, the website would frequently crash whenever I attempted to access my account to cancel my subscription. I continued to reach out to customer service through email and their website, but never received a satisfactory response or resolution to my problems.

In conclusion, I advise against using Brainly due to the numerous issues that I encountered. Their lack of customer support and technical difficulties made my experience frustrating and ultimately not worth the time and money I invested.

Read full review of Brainly
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Brainly Brainly App Review: Disappointing Experience with Rude Language Filter

So, I recently tried out this app called Brainly (brainly.com) and to be completely honest, I was quite disappointed. As you may know, Brainly is a platform where individuals can ask questions and others can provide answers. However, my experience with the app was quite triggering. Every time I attempted to answer someone's question and submit it, I would receive a notification or report saying that my answer was considered rude - even when it wasn't!

Just this morning, I was trying to answer a question about "How To Survive A Snake Bite" and spent nearly an hour typing and researching to provide a thorough answer. However, when I submitted it, I was informed that it was considered rude. I was confused and tried to identify the problematic words or phrases but couldn't find any. I even resorted to replacing certain letters with symbols such as "suck" becoming "s?ck" or "bit" becoming "b?t" to see if that would help - but to no avail. I was so frustrated that I even attempted to search for "What are the rude words in Brainly?" but couldn't find any information.

It was distressing to learn that my hard work, effort, and sincerity were being called into question because of some inapplicable and unclear standard. To make matters worse, there were no explanations provided as to what constitutes rude or offensive language. At the very least, I was able to take a screenshot of my answer and provide it for others to see.

All in all, I hope that Brainly takes note of these issues and rectifies them. It's not fair to censor the genuine efforts of individuals who have taken the time to provide helpful and thoughtful responses. I sincerely hope that others don't have to experience what I did and that Brainly can uphold higher standards of transparency and clarity in their reporting process.

Read full review of Brainly
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Brainly Brainly Review: A Helpful but Sometimes Frustrating Resource for Students

As a 6th grade student, I have found Brainly to be a helpful resource when it comes to tackling difficult questions. The platform has been a life-saver when my teachers are unavailable and I cannot get the answer from my mom. However, while using Brainly, I have come across some issues that hinder its effectiveness.

One of the biggest issues I have encountered is being unable to find a specific answer. Instead of directing me to the correct solution, Brainly often tells me that there is no solution available. In such situations, I am prompted to create a post after signing up for an account. Unfortunately, I have found it difficult to create an account as my school email or personal email often fails to work, stating that the services are down.

Moreover, it is a bit frustrating when every time I look for an answer on Brainly, I have to watch two or three 1-minute ads. I do understand the need to block cheating but having to sit through the ads repeatedly gets annoying, especially when I am not trying to cheat and am genuinely interested in learning the answer.

Despite these difficulties, I am glad that Brainly exists. It has come in handy for me on multiple occasions when I have found myself struggling with a difficult question that is not found in textbooks or other online resources. With Brainly's assistance, I am able to overcome challenges and achieve a better understanding of concepts that would have otherwise left me feeling stumped.

Overall, I would say Brainly is a useful but sometimes frustrating website, and I would recommend it to other students who find themselves in need of extra help while studying. Brainly is especially beneficial when tackling problems that are particularly challenging, and its user-friendly interface makes it accessible for anyone seeking the help they need to succeed.

Read full review of Brainly
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

Brainly Brainly Review: A Community-Driven Platform for Academic Questions with Room for Improvement

Brainly is a website that offers a community-driven platform where students can help each other by contributing answers to their academic questions. Although the site can be incredibly useful, certain aspects of it have been criticized by some users as being somewhat lacking.

For starters, Brainly relies heavily on contributions from fellow students. This can be both beneficial and detrimental, as students may not always have the right answers or be experts in a particular field. As a result, some users have criticized the site for lacking verified experts who can provide accurate and trustworthy responses.

However, it's also important to note that Brainly does offer verified answers from its own team of experts. Nevertheless, some users have still questioned the accuracy of these verified answers, as they have found them to be occasionally incorrect.

But perhaps the biggest problem with Brainly is its subscription service. Although the site is essentially a message board, it requires users to pay for a subscription in order to access many of its features. This can be frustrating for many users, especially when the site is unable to provide satisfactory answers.

Furthermore, Brainly's aggressive approach towards advertising has also been criticized. Users have complained about having to deal with a barrage of ads just to access the site's content, which can make the site seem unprofessional and gimmicky.

All in all, Brainly is a useful resource for students looking for help with their academic work. However, it does have some issues that need to be addressed in order to improve the user experience. By offering more verified expert answers and reducing the number of ads, the site could become a more valuable tool for students of all levels.

Read full review of Brainly
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Brainly Review of Brainly: A Conceptual Solution to Homework Woes with Some Drawbacks

Brainly is a website that has a great concept to help students with their homework, but unfortunately, there are some drawbacks. The moderators can be quite annoying at times, as they tend to delete questions that are submitted on the wrong topic. While it's understandable that they only want quality answers to be provided, it can be frustrating for students who need urgent help.

For instance, one student submitted a Geometry question on Brainly, and it was deleted within 2 days. The student had put it on the Geometry topic, but the moderators deemed it unsuitable for that category. The student was disappointed as the question never got answered, leaving the person in the same predicament but now with less hope. And when questions do get answered, unfortunately, the odds are that they might be incorrect or too late to be of any help.

This unfortunate experience leads most people not to recommend Brainly, but that doesn't mean that some other students haven't had more positive experiences using the website. What's more concerning, however, is the fact that some moderators tend to be elevated fundamentally because of how many questions they have answered correctly. This does not necessarily translate to being a good moderator, as project managers know.

One other problem with Brainly revolves around the points system, an incentive mechanism meant to encourage participation. While it is a good idea, it prompts the "need" to provide answers that could be inaccurate or incomplete, just to get the points. The project managers ought to remove that feature in the future, as it could mislead students into believing they are getting help.

Overall, Brainly is not a bad website at its core, but there is an urgent need to process requests better as it leaves the students struggling with unresolved issues. Plus, it would be a good suggestion to get moderators who can help balance the site and ensure quality services are provided. The Brainly team could also consider a revised incentive system that doesn't negatively impact the quality of answers given.

Read full review of Brainly
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Brainly Review of Brainly: Serious Flaws and Risks for Users, Particularly Children

Brainly is an online platform that is aimed at providing a space for people to ask and answer questions. At first glance, it appears to be a helpful tool for those seeking assistance with their academic, personal or professional challenges. However, upon closer inspection, it becomes clear that there are some serious flaws with the service that could put people, particularly children, at risk.

While the concept of Brainly is commendable, it is the users themselves that are the issue. Many of them are toxic, often denigrating others and displaying a general lack of empathy. This can make it a hostile environment for those who are seeking help, particularly if they are vulnerable in any way. Sadly, such behavior is all too common on the internet these days, so it is not necessarily the fault of the website itself.

However, there are other concerns that are specific to Brainly. For example, there have been reports of users attempting to lure others into meetings on other websites, which could be of particular concern for younger users. There have also been instances of personal information being shared, which is never a good thing, particularly when there are children involved.

Another issue that has been raised is the quality of the answers provided. Some users are only interested in earning points and show little or no interest in providing a proper answer. This can be frustrating for those who are genuinely seeking help and may even be counterproductive, as it can lead to incorrect information being disseminated.

Finally, there are those who abuse the site by posting irrelevant or inappropriate content, such as requests for others to join them on social media platforms or Zoom meetings. Again, this could be particularly worrying for younger users who may not have the ability to discern what is safe and what is not.

In summary, Brainly is a flawed website that has some serious issues that need to be addressed. While the concept behind it is a good one, the toxic users, personal information-sharing, poor quality answers and spam-like activity are all major concerns. Therefore, caution should be exercised when considering its use, particularly with regard to children.

Read full review of Brainly
Hide full review
ComplaintsBoard
Y
Verified customer This review was posted by a verified customer. Learn more

Brainly Brainly Review: Pros and Cons of Using the Site for Student Answers

As a student who has used Brainly, I have had both positive and negative experiences on the site. While the site allows two free answers daily, after that, the user is forced to endure multiple ads, some lasting as long as 30 seconds or more. If you don't want to deal with these ads, you must pay a monthly fee of $2-3 USD.

In addition to the ads, there are also some issues with the moderators. Some have been described as unreasonable and harsh, deleting comments and giving warnings for minor infractions. For example, I reported an answer that violated the Honor Code but found that it was still marked as "brainliest" and verified as "expert" soon after my report. This was frustrating, and it made me question the trustworthiness of the site.

Another instance that left me disappointed was when one of my answers was taken down by a moderator named "Katie." According to her, this violated community guidelines, though after going over them, I found nothing to support her claim. I was not the only one to experience issues with moderators. "JonHenderson55" also had several complaints lodged against him, including deleting comments and issuing warnings for minor offenses.

Even former moderators have warned against relying on this site. While it can be useful for getting answers to tough questions, they caution not to take the accuracy of the information on the site for granted. However, despite these issues, I still believe that Brainly has potential as a hub where students can help one another in a safe and friendly environment. The voting system helps to determine the credibility of an answer, but I don't think it's worth paying $2-3 USD each month for student answers when there are other resources out there that are more reliable and free.

Read full review of Brainly
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Brainly A Review of Brainly - A Helpful Website for Academic Questions, But Proceed with Caution

When it comes to finding answers to academic questions, Brainly is a convenient website that many students rely on. During the current crisis, where most of the schools are closed for in-person learning, websites like Brainly have become a life-saver for students. A user shared their experience about Brainly and pointed out both the good and not-so-good aspects of the website.

The user shared that they have found many reliable answers on the website, and even helped other users by answering their questions. They have seen a significant improvement in their grades after using this website. However, there have been some instances where the answers they received were not helpful at all.

For instance, when the user asked a question about "Antigone" for their English class, they gave a generous 100 points for the answer. They received a very unhelpful answer from one person, which they immediately reported and got removed. But, unfortunately, the same person answered the question again, showing they were more interested in gaining points rather than helping the user. The second answer, which seemed promising, turned out to be copied from Wikipedia, which is not usually accepted as a reliable source for academic questions.

The user advises future users to be cautious while using Brainly. While the website does offer a lot of value, the answers are not always reliable. Users should avoid investing too many points in a single question, as it can attract trolls who are interested in points rather than helping students. Conversely, by being too stingy with points, users risk not receiving any answers at all.

In conclusion, Brainly is a helpful website that allows students to find answers to difficult academic questions. However, users should be aware of the credibility of the answers and should not put too many points in one question. Despite these problems, the website offers a valuable service, and the user has benefited significantly from using it.

Read full review of Brainly
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Brainly My Experience with Brainly: Disappointing Users, Frustrating Moderators, and Aggressive Advertisements

Brainly is an online learning platform that has been causing quite a stir in the education community. However, in my experience, there's nothing groundbreaking about this website. Instead, there are several things that I found quite problematic.

First and foremost, the users. It's disappointing to see people using Brainly merely to earn points without providing any real help to those seeking it. Frequently, questions are left unanswered, or they're answered with gibberish. I mean, why bother typing "nfieurqgjoiewnlrhirfuqemiu"? What does it even mean? Answering is optional, and it would be much appreciated if those who don't know the answer refrain from responding.

Moreover, the website seems to attract strange people who ask bizarre questions like "Do you want to go on a Zoom call?" What's worse is that they specify who they want on the call (girls only, boys only, etc.). The whole thing is quite creepy, and I don't understand why someone would want to meet strangers on an educational website.

Secondly, let's talk about moderators and verified users. It's frustrating to see that individuals who have power on the website abuse it to a considerable degree. For instance, when I answered a question with a correct explanation, the moderators deleted it. Additionally, they seem to enjoy deleting real questions while leaving spam questions untouched. If something going wrong, and you try to get in touch with them, you won't receive any response. It's a horrible experience, and users don't deserve to go through it.

Thirdly, let's address the advertisements. It's challenging to concentrate when there are ads all over the place, blocking out some of the questions. The website begs non-users to join premium and pay money. Additionally, if you accidentally click on something, you're forced to watch more ads before obtaining access to the desired material. It's disappointing to see Brainly use such tactics to earn money, and it's borderline harassment.

Lastly, let's end with how desperate Brainly is for money. They use every strategy imaginable, from persuading you to disable your ad-blocker to giving you pop-ups that won't go away unless you pay. They even try to mimic popular culture, making it seem like they're relatable. It's all a facade, and users should think twice before handing over their hard-earned money.

Overall, I don't recommend using Brainly, downloading the app, or signing up for premium. It's like selling your soul to the devil, as another reviewer mentioned. They don't care about their users, and their tactics are downright irritating. My experience may differ from others, but I encourage individuals to weigh the pros and cons before making any substantial investment. It's always better to be informed than to regret later.

Read full review of Brainly
Hide full review

Brainly Complaints 15

ComplaintsBoard
G
11:51 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Brainly Unauthorized Credit Card Charge

I was charged $96 dollars for a annual subscription of Brainly. After I canceled my subscription, but it ended up I had two accounts and canceled under the wrong log in. This was obviously unknown to me, and I have no use for using Brainly for the next year. I explained this to customer service the day I received the charge on June 27. I never planned to use the subscription, but I used the website 1 day with a free trial and then canceled it. They are now telling me that they do not offer refunds which is very unfair to take advantage of students this way since I canceled the membership before billing period. They should simply close out the account for no future use and refund the money, to work with their users. I would not recommend this company or service to ANYONE. I have not heard from anyone regarding my costumer service emails. And there is no phone number.

Claimed loss: $96

Desired outcome: Refund along with cancelation

Confidential Information Hidden: This section contains confidential information visible to verified Brainly representatives only. If you are affiliated with Brainly, please claim your business to access these details.

Read full review of Brainly
Hide full review
ComplaintsBoard
F
12:03 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Brainly not receiving a refund for mistakenly charged large amount of money

Hello, I would like to request a refund for my money on my account. I was today charged 39$ for an annual plan plus, I did not select to have. Previously I have selected a free plan and also I didn't provide my credit details, also I couldn't change them for some reason as they weren't shown to me. Now I was charged 39$ for which I did not select and I am requesting a refund for mistakenly charged money. I don't want the plan, I do not use the website or the program. I will not use it ever. And I really would like to receive a refund for this mistakenly charged large amount of money. I request also to receive a contacting number and anything else that would let me contact with the leader, the team or whoever who could refund the money and solve this problem as soon as possible. Thank you and hope to hear soon. 

Claimed loss: 39$

Desired outcome: 39$

Confidential Information Hidden: This section contains confidential information visible to verified Brainly representatives only. If you are affiliated with Brainly, please claim your business to access these details.

Read full review of Brainly
Hide full review
ComplaintsBoard
J
6:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Brainly I used to like it

I used to give answers on Brainly for hours everyday. I'd spend SO MUCH TIME AND EFFORT on answering and I got SOOOO many points only to come back and see someone took the time to delete my hundreds of answers. EVEN THE BEST ANSWERS. EVEN THE BRAINLIEST ANSWERS. Thousands of points disappeared. SOME OF THE QUESTIONS DIDN'T EVEN HAVE A REASON FOR GETTING REMOVED! I read an article "so before you get mad or disappointed"... and then goes onto a rant about how bad my answers must've been. I SPENT TIME LEARNING ABOUT TOPICS I'D NEVER HEARD OF-- Yeah I'm mad. And disappointed. I go into the app and it looks as if nothing could go wrong... "dasetka removed your answer" hundreds of times in my notifications. "Dasetka" has some explaining to do... I think all they wanted to do was to ban me. I guess there's people like that on there. Brainly, being the absolute brainliest, is supporting these people... Like seriosly, if someone has THOUSANDS of points then MAYBE THEIR ANSWERS AREN'T BAD OR "UNRELIABLE" OR "WRONG"... Like, I know where President Clinton was born, it's not incorrect because THE OTHER PERSON SAID THE EXACT SAME THING. WTF?!?!?!? I know what CONDENSATION MEANS IM NOT DELUSIONAL. I hate brainly now. I thought they APPRECIATED THEIR OWN AUDIENCE! I guess not... which means I will no longer spend hours explaining things to people... It appears they've just lost yet another VERY MUCH ACTIVE USER! Plus, whomever this Dasetka person is, will pay back... very soon... because they just taught me how bad the algorithm really is...
I'll be satisfied when "dasetka" goes through this too...

The photos below are only what I got before my account was banned (FOR- SIMPLISTICALLY PUT- NO REASON) and there is, of course, more, but you get the idea.

Read full review of Brainly
Hide full review

Is Brainly Legit?

Brainly earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Brainly to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Brainly is known for their high standards and safety. If you're thinking about dealing with Brainly, it's wise to check how they handle complaints.

Brainly has received 11 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Brainly.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Brainly.com you are considering visiting, which is associated with Brainly, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Brainly is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Brainly website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Brainly has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Brainly. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
W
4:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Brainly The most horrible and desperate site I've ever been on

1. The users are terrible. Whenever you ask a question that you want a real answer on, they go on there and type things like "no", "nfieurqgjoiewnlrhirfuqemiu", "sorry, I don't know", and "*nothing*". Fun fact, answering is optional! If you don't know, don't answer! It's THAT simple! All they want are stupid points and they don't care if you need help. And the second person just waits for the first person to answer, then copies them. Also, the questions they ask. They ask if you want to go on a Zoom call with them and they put a code and either put "GIRLS ONLY!", "BOYS ONLY" or "I'M A GIRL". Who in the world goes on a Zoom call with a stranger? And WHO CARES if you are a girl? What, do you want a boyfriend? Because I haven't heard of ANYONE who tries to online date on a school site, not to mention the disgusting boys I've met on there (plus you could be talking to an 11-year-old who says they're 17).

2. The moderators and the verified users. Whoever made Brainly probably got all of their friends and invited them to become a moderator or verified user. Do you know how there are verified answers? Even THEY are wrong. I've come across many verified answers, and they were at least 1 or 2 stars. And for the moderators, they like to abuse their power to a level higher than the highest level. When you answer a question, and it's a real answer with a good explanation, they delete it. And if you ask a real question, NOT SPAM, they delete it. If you write a question exposing them, they'll delete it asap. So if you contact them, you'll never get a response.

3. The dumb ads. There are so many ads on there that block some of the questions. If you're not a part of the website (a user), then they'll blur the answer and ask you to watch ads. After you watch the ad and you accidentally click on a user profile and go back, the answer is blurred again so you have to watch more ads. And the website literally BEGS you to join premium so they can take your money with no refunds. When you use an ad-blocker, a message pops up saying something along the lines of "We noticed you're using an ad blocker. We know, you didn't come here for ads. But enabling ads helps us give you more access to Brainly! Please consider whitelisting us!" and there's a button, "YES, I'LL WHITELIST BRAINLY NOW". "Helps us give you more access to Brainly", huh. It doesn't change a thing with or without ads. You just want more money. So the notification keeps popping up on the top of the screen, but you'll get used to it.

4. How desperate are they for money? A lot. More than the word itself. Here are the ways they attempt to persuade you. Number one, they keep hassling you to join premium every single time they make you watch an ad. Two, they want you to disable your ad blocker so that they can get that "ka-ching"! Three, if you join premium and cancel soon after, you don't get a refund so they just take your cash and get on with it. Four, they try to be "relatable" in their ads with their tone of voice and word choice.

Don't use the website. Don't download the app. Don't get premium. And lastly, just don't do Brainly. It's like selling your soul to the devil, as another reviewer said. This is all by my experience, but if you want to use it, that's all on you.

Read full review of Brainly
Hide full review
ComplaintsBoard
L
9:45 am EDT

Brainly charged me after cancelling the account.

I followed the directions to cancel my trial membership with brainly. Three days after cancelling my trial membership, the charged me after cancelling the account. There is no phone number to call. I go to subscription and there is no cancel trial membership button anymore. It appears I only have the basic free account.

The debit from my account is scheduled to be withdrawn on September 5.

Desired outcome: I want a refund of $10.

Read full review of Brainly
Hide full review
ComplaintsBoard
V
8:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brainly Negative Review of Brainly.com: Poor Quality Answers and Unprofessional Moderators

Brainly.com has been reviewed negatively by one user, stating that the website is not worth the time. According to the review, asking a question on Brainly leads to receiving unhelpful answers and unprofessional moderators. Furthermore, the poster claims that they have seen many individuals on the website admit they are only here for the points. This means that the site has a high possibility of unhelpful answers provided to users, which causes a waste of time.

The moderator system is also criticized in this review, with claims of deleting legitimate answers. It is not mentioned whether the reviewer had any personal experience in this regard. However, if the moderators are not reliable, it is understandable that the wrong answers aren't being deleted, further causing inconvenience to users.

The website is said to be good only for searching answers. If the user's question isn't already on the site, it will be difficult to receive proper help. In addition, the poster claims that there are very few active users on the site who would be willing to help comprehensively with a question. The reviewer also pointed out that answering questions is a way to access answers without having to pay.

In conclusion, this review highlights a negative user experience regarding Brainly.com. However, it is important to keep in mind that one negative review does not necessarily give an accurate depiction of a website's functionality and reliability.

Read full review of Brainly
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Brainly Unreliable Academic Help? Brainly.com Review Reveals Scams & Limitations, User Advises Against Using It

Brainly.com is a website that provides students with answers to their academic questions. However, according to some reviews, the website seems to be less than reliable. One user expressed their disappointment in this website by stating that it is terrible, that they do not recommend signing up or purchasing Brainly Plus. The user went on to claim that Brainly is exceptionally adept at scamming kids into buying their services, but the added expense is not at all beneficial.

In the user's experience, they purchased a Brainly Plus subscription only to find out that their account still had limitations on answers, and the promised refund was never delivered. Brainly also promises 15 free answers each day when one signs-up, but many users have found that this is not the case. The user's friend had signed-up and used up their 15 free answers in a single day but did not receive the said number of free answers the following day. They claimed that despite this happening a month ago, the issue still persisted.

Aside from the issues mentioned above, there are also reports of scammers on Brainly. Although Brainly cannot control these scammers directly, it is frustrating for users to go through an ad only to receive an answer that has nothing to do with the question. Some users claim they get scammy answers such as "Mark me as brainliest, please," which only wastes time and causes unnecessary frustration.

Based on this review, it's clear that Brainly may not be the best option for students looking for answers to their academic questions. The user explicitly advised others not to use this website as it isn't worth the trouble. Although it's best to take such claims with a grain of salt, it's important to research and read multiple reviews before making any purchases or signing up for any services.

Read full review of Brainly
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Brainly Review of Brainly: A Valuable Student Resource with Moderation Concerns

Brainly is an online community with a mission to provide an educational platform where students can receive help with their academic questions. The service is free to use; however, there is an option to purchase a membership for additional benefits, which may be worthwhile for some users.

In the past, many students have found Brainly to be a helpful resource, and have praised the community for providing valuable support. But recently, it seems that there have been some concerns regarding the moderation and customer support on the site.

Some users have complained about the pickiness of the moderators, who allegedly delete a significant amount of content without justifiable reasons. This has sparked frustration among some students who have spent time constructing their responses, only to have them removed without explanation. The moderation process has left some users feeling that their questions are not being answered due to overzealous moderators.

Despite the moderation issues, Brainly still has plenty of redeeming qualities. The platform allows students to help each other out, which is a great way to learn and cement knowledge. There are also some fantastic tutors on the site who are incredibly knowledgeable and supportive.

However, users must be mindful of the moderators, who can sometimes appear to abuse their powers. Some have even been reported to plagiarize answers, which of course, is unacceptable.

In conclusion, Brainly can be an excellent resource for students who are seeking academic support. Still, users should be aware of the moderating issues, which are causing some frustration among the community. Overall, Brainly is still worth considering for those looking for an online community where they can receive help with their studies.

Read full review of Brainly
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Brainly Brainly Review: The Downside of Ads and Academic Honesty Contradictions

From my personal experience using Brainly, I have come across a few issues that have been a consistent problem. One particular issue that stands out is that while using Brainly to assist with a test, I find myself spending a significant amount of time watching irrelevant advertisements after each question. Despite investing valuable time watching endless ads, there is no guarantee that the answers received are correct. This is particularly concerning as it often leads to a low score on the test.

Additionally, Brainly claims to encourage academic honesty and integrity, which seems contradictory to its use for cheating. In reality, most educators would likely not approve of a student relying on external sources like Brainly to complete an assignment. Therefore, the supposed "honor code" that Brainly has implemented is simply a waste of time and is not beneficial to users or the website itself.

Furthermore, the continuous advertisements and the dishonesty contradict the website's purpose, which is to provide accurate answers to users. In fact, these issues are driving people away from using the Brainly platform as the negative aspects outweigh the benefits. The excessive amount of advertisements will only serve to cause more frustration and deter users from the website.

In conclusion, while Brainly may appear to be a useful tool, it is essential to acknowledge its flaws and limitations before relying heavily on it. From constant advertisements to unreliable answers and questionable "honor codes," the Brainly experience is not as positive as it may initially seem. Instead of potentially sacrificing academic integrity, it may be more beneficial to seek help from a classmate or educator.

Read full review of Brainly
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Brainly Negative Experience with Brainly: Unauthorised Charge and Poor Customer Service

I recently had a negative experience with Brainly (brainly.com) that has resulted in me feeling quite frustrated and upset. It started when I noticed that I had been charged $25 for a subscription that I never signed up for. I was confused, as I had been under the impression that the service offered a free trial.

I reached out to the company via email to try to sort out the issue, but I did not receive a response for a whole week. When I finally heard back from them, they simply asked me more questions about my account, rather than addressing the specific concerns I had raised in my initial email.

I explained to them that when I logged into my account, I saw that I had no active subscriptions, which made me even more confused about why I had been charged. Despite all of this, the company did not offer a satisfactory resolution to my problem and just left me with my money gone and no answers or help.

At this point, I felt compelled to email them again, this time more insistently, and informed them that I would dispute the charge with my bank if they did not act to resolve the issue. It is incredibly frustrating to be in a situation where you feel like you're being ignored, especially in a situation where you were charged without your consent.

Overall, I would not recommend Brainly to others, and I would suggest that they exercise caution when trusting this website with their credit card information. My poor experience with their customer service representatives confirmed that I cannot depend on them to handle my issues in a straightforward and satisfactory manner.

Read full review of Brainly
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

Brainly Brainly Review: Is It Worth the Subscription? - An Honest Assessment of the Popular Online Answer Site

Brainly is an online answer site that has gained quite a reputation in both positive and negative ways. Some users have described it as one of the worst answer sites available on the internet. From the user's perspective, the site's code is termed as "horrible," and a user can oftentimes be left staring at a buffering screen after watching ads that are often ignored. However, despite these negative reviews, the site continues to advertise its services aggressively, and many users are left wondering why anyone would purchase a subscription to Brainly.

The primary use of Brainly and similar answer sites is to help students cheat during quizzes, tests, and school work. However, does that mean Brainly has no positive benefit? The site can be of assistance to students who want to check their work or seek clarification for difficult assignments. Nonetheless, users can often find themselves paying for a subscription that does little, if anything, to help them in their academic pursuits.

Furthermore, the site can be quite buggy, and users may not get their 15 free answers before being forced to sign up and pay. The site's constant ads, pop-ups, and begging to buy their services is also a significant annoyance to users. In summary, Brainly receives a zero-star rating, and users hope that a more honest answer site with correct answers can arise that does not scam or trick users out of their money.

In conclusion, while Brainly can be an option for students who need to check their work or get clarification, its constant pop-ups and ads, buffering screens, and subscription-based model leave much to be desired. Users are better off using other resources, such as online textbooks or consulting with their teachers or professors, to avoid the frustration and inconvenience of using Brainly.

Read full review of Brainly
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

Brainly Improvements Needed: A Review of Brainly.com's Academic Resources and Policies

Brainly.com has been known to be a resourceful platform for students to improve their academic performance, however, there are a few issues that prevent it from being the go-to website for learning. Many users have expressed their dissatisfaction with the constant self-promotion and paywalls, which often prevent them from accessing valuable information that can enhance their knowledge. It is unfair to deny students the right to learn just because they cannot pay for access to vital information.

In addition to that, the website lacks proper moderation, which has allowed users to cheat and engage in other forms of academic misconduct. Cheating is never a commendable act, as it prevents learners from developing critical thinking skills and mastering the subject matter. Brainly should strive to set and enforce high standards to prevent users from engaging in cheating activities.

Brainly.com should consider taking a cue from Quizlet.com, which allows users to access unlimited information without paywalls. Instead, they utilize their premium "Plus" service to provide additional benefits to users who are willing to pay. This business model is more user-friendly and fair to students who need access to quality learning resources.

In conclusion, while Brainly.com has the potential to be an excellent online learning platform, they need to improve their approach towards paywalls, moderation, and preventing academic misconduct. For the time being, students may wish to scout out other more reputable websites like Quizlet.com to meet their learning needs.

Read full review of Brainly
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

Brainly Brainly Review: A Great Platform for Quick Answers, but Some Improvements Needed

Brainly is a website that offers a great platform for individuals to get their questions answered. One of the best features of this website is the number of people available at any moment, which means that the response time to your question is relatively fast. This is certainly a huge plus as it helps people who are in a hurry.

However, there are some areas that users feel can be improved, which might affect the user experience negatively. For example, the website prevents you from seeing answers when you're in incognito mode, which can be quite frustrating as it requires you to make an account first. This is quite understandable, as Brainly requires user engagement to grow, but it seems a bit unrealistic to restrict access in such a way.

Additionally, the website requires users to unlock a 7-day trial after two questions and this has been a sore point for many users. Some people have complained that buying answers is not something they want to do, and thus, questions should be answered on the spot. Some alternatives to buying answers are available, but some users have reported watching a 30-second add, and their answer was still not unlocked even after clicking on it. This brings up an important issue, the need for Brainly Plus. Many of the more satisfactory answers were locked and required premium access.

Having said that, Brainly remains a useful resource, especially when you compare it with other services that have fewer users. If you need instant answers to your questions, be prepared to jump through a few hoops, but it's still a great website.

Read full review of Brainly
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Brainly My Frustrating Experience with a Brainly Moderator: Inconsistent and Questionable Actions

I recently had an experience on Brainly.com that left me feeling frustrated and confused. In short, a moderator named laurenercsp6fpli deleted several of my answers within the span of an hour.

At first, I tried to give her the benefit of the doubt. Perhaps she had a good reason for taking down one of my responses. But when I checked my profile and saw that multiple answers had been removed, I felt frustrated and upset.

I've been a moderator for other websites before, so I understand the importance of removing incorrect or inappropriate content. However, in this case, it didn't seem like she was taking down my answers for legitimate reasons. For example, one of my responses was to a question about the best way to answer questions based on an article. I suggested that readers should look back at the text and find supporting evidence. But according to laurenercsp6fpli, this answer was "not helpful".

I want to be clear that I don't think this moderator deserves to lose her job or anything like that. But at the same time, I feel like she's not doing her job properly. If she had taken the time to read through my answers more carefully, I believe she would have seen that they were relevant and helpful.

Overall, my experience with Brainly.com has been mixed. On one hand, I appreciate the fact that there are moderators who are trying to maintain high standards for the quality of answers. But at the same time, I hope they can do so in a fair and reasonable way. Maybe laurenercsp6fpli was having a bad day or made a mistake. Either way, I hope Brainly.com can work to ensure that moderators are consistent and accurate in their decisions.

Read full review of Brainly
Hide full review
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more

Brainly Concerns with Brainly: Questionable Moderators and Flawed Points System

The review regarding the online education platform Brainly raises some concerns about the conduct of its moderators. The reviewer wonders if the moderators work for free, as their behavior seems questionable. This is due to the fact that the moderators seem to abuse their power while deleting a significant number of valid questions and answers.

The reviewer also mentions that they have noticed many incorrect answers to questions, but the moderators do not take any action to remove them. In some instances, the reviewer claims to have found the right answer and posted it to help others, but it too got deleted by a mod. Additionally, deleting one answer often leads to the mods snooping around accounts and deleting more questions/answers.

Attempts to contact the Brainly team regarding these issues were unhelpful, and the points system within the platform seems flawed. The points system motivates people to answer questions quickly and sometimes with gibberish, so that they may earn points. The allowance of two users to answer a question often leads to the second answer merely copying the first.

Overall, the reviewer is disappointed with the Brainly platform, and expresses a deep concern with its moderators.

Read full review of Brainly
Hide full review

About Brainly

Brainly is a peer-to-peer online platform that enables students to collaborate with each other in order to solve their academic problems. It is an open community where learners can ask any question that they have and receive an answer from other students and educators in a matter of seconds. The platform is accessible from desktops, laptops, and mobile devices, which provides easy accessibility to students who want to solve their assignments from anywhere at any time.

Brainly's mission is to help students learn better and achieve their academic goals by providing them with access to a rich pool of knowledge. It is a place where students can find instant help on any subject, whether it’s math, science, history, or literature. The platform provides a forum for students to discuss their doubts and confusions, and to benefit from the knowledge and expertise of others, which ultimately leads to a deeper understanding of concepts and better grades.

One of the most innovative features of Brainly is its gamified approach to learning. Students can earn points for answering questions and contributing to the community, which helps to motivate them to participate and learn more. Furthermore, the platform's moderation system ensures that the answers provided are accurate and reliable, thereby promoting a healthy learning environment for all users.

Overall, Brainly is an excellent platform that is changing the way students learn and connect with each other. With its innovative features and focus on collaboration and engagement, it has become a popular choice for students around the world who are looking to boost their academic performance and excel in their studies.
How to file a complaint about Brainly?

Here is a comprehensive guide on how to file a complaint against Brainly on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Brainly in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Brainly.
- Mention key areas of concern and any relevant transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to effectively guide you through the process of filing a complaint against Brainly on ComplaintsBoard.com.

Overview of Brainly complaint handling

Brainly reviews first appeared on Complaints Board on Apr 12, 2023. The latest review Unauthorized Credit Card Charge was posted on Jul 1, 2024. Brainly has an average consumer rating of 1 stars from 84 reviews. Brainly has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
309 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Brainly Contacts

  2. Brainly social media
  3. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 02, 2024
Brainly Category
Brainly is ranked 12 among 257 companies in the Online Learning Platforms category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.