Brake Masters’s earns a 2.2-star rating from 7 reviews, showing that the majority of vehicle owners are somewhat dissatisfied with brake service and repairs.
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Headlight installed
Went to Brake Masters to have a headlight installed. They installed it correctly but charged me $150.00... I just thought they were expensive. I trusted them. Needed another one changed, and brakes inspected. They did everything but install the light. They said none in stock. Good thing... because I had waited 2 hours already. Went to Walmart, their best head light was only $25.00, and they charged me $10.00 to install... Total was $47.00. I stopped by brake Master's to ensure I had the price quote correct and was advised to have the lights installed It would be $250.00. $250.00? I been doing business with them for several years but after this experience. I will never do business with them again.
Missing parts from my Truck
Took my Truck there for service and now my engine cover is missing. The location Brake Maters #131 closed so they tell me there is nothing they can do. Wrong way to deal with customers service. Because my service was 6/16/22 Tim from customer service said it was too long ago for them to do anything. Well my Truck doesn't need a oil change but every 10 thousand miles. Haven't driven that far yet.
Desired outcome: Replacement of my engine cover.
lack of service
Do not waste ur tijme and money at Brake Masters. They are Masters at Breaking things and causing more problems. If you bring a coupon for services that they honor they will "find" other ways to make money off of u and they do not fully honor coupon services. They are masters at telling you the problems that ur car has but they do not work with you and be honest and actually show u the problem. Do not leave ur vehicle unattended with them either. ANy "extra" time they have turns into extra problems or things missing by the customer. They charge u at least double the price for parts so they can keep supplying those Brake Master key chains and black uncomfortable chairs and unclean bathroom. WHere do these people go to school?
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Brake Masters Legit?
Brake Masters earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Brake Masters. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Brake Masters has claimed the domain name for brakemasters.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Brakemasters.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Brakemasters.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Brake Masters have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Brake Masters's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 28% of 0 complaints were resolved.
- Brake Masters protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Kicks butt!!
I have been a customer at Brake Masters for years. I really love the service I get when I go there. The one I go to is in Tempe Arizona. I only talk to one guy there. His name is Cody. He is an amazing and incredibly honest employee. Whenever there is something more than just an oil change that needs to be done with my car he will tell me honestly, tell me when I should have it fixed and what it would cost me. He never tries to get me to buy that repair right then if it isn't warranted. He ALWAYS gives me options. He is so knowledgeable that I trust him and only speak to him when I go in. Especially considering that the other manager is not as friendly and definitely pushy.
I am not sure what the mechanic's name is that actually does the work on my car, but he is a quite shorter guy. Looks like he may be Asian. He does an amazing job and I have never had any complaints. He gets my car in and out in remarkable time.
Thank you Cody and Brake Masters!
Rip off
I was recently at brake masters on July 16, 2010 an employee stated i need parts for my car and the manager was over heard telling his own mechanic it was to late i already made the sale and it is not his problem if the part went out. like i would be pissed off to spend 40 dollars more rather than loose my life ! thank you very much Rich Gerber and brake masters crew
my life is worh much more than your pressious time . 4540 tropicanna ave las vegas nv . Go visit them and tell them to get screwed.
Went to Brake Masters for an oil change. The manager asked me if I would like a Tire Rotation and I said sure why not? They rotated my tires and changed the oil. When I went back 3 months later for another oil change they wanted to check my brakes, but couldn't get the rims off, they needed the key for the lug nuts. I told them that the key should be there. I don't mess with anything on my car and that they were the first and last people to rotate my tires. The Manager(a new one), looked up my record and it didn't state that they had rotated the tires, and there was nothing that he was going to do and that I could go to Discount to buy new ones. I contacted their corporate headquarters and all they said was that if I went and bought new lugs that they could install them. I wouldn't need new lugs if they hadn't lost or stolen my lug key! I asked the manager to see if they had one in their shop. He NEVER got back to me. Do not use Break Masters, they have NO customer service and are thieves!
sabotage
I took my van in to fix the front brakes which were completely worn. I expected to pay 79.95 (because of a special offer that was advertised) but paid $214.94. When the service was complete and I drove away I immediately heard some noises that weren't there before I took it there. I have family members who warned against taking my vehicle there because they...
Read full review of Brake Masters and 2 commentsOutrageous service!
I dropped my car off at Brake Masters at Oracle and Ina in Tucson Arizona to have my front brakes checked. My parents have done business with them for years, I have spent at least $600 with them and my friend does business with this very location of Brake Masters. I wrongly assumed that they were reliable and trustworthy. They quoted me $560+ in repair...
Read full review of Brake Masters and 4 commentsBrake Masters Reviews 0
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Overview of Brake Masters complaint handling
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Brake Masters Contacts
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Brake Masters phone numbers+1 (800) 888-5545+1 (800) 888-5545Click up if you have successfully reached Brake Masters by calling +1 (800) 888-5545 phone number 0 0 users reported that they have successfully reached Brake Masters by calling +1 (800) 888-5545 phone number Click down if you have unsuccessfully reached Brake Masters by calling +1 (800) 888-5545 phone number 0 0 users reported that they have UNsuccessfully reached Brake Masters by calling +1 (800) 888-5545 phone numberCustomer Service+1 (520) 512-0000+1 (520) 512-0000Click up if you have successfully reached Brake Masters by calling +1 (520) 512-0000 phone number 0 0 users reported that they have successfully reached Brake Masters by calling +1 (520) 512-0000 phone number Click down if you have unsuccessfully reached Brake Masters by calling +1 (520) 512-0000 phone number 0 0 users reported that they have UNsuccessfully reached Brake Masters by calling +1 (520) 512-0000 phone numberInternational
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Brake Masters address6179 E. Broadway Blvd, Tucson, Arizona, 85711, United States
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Brake Masters social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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