Briarbrook Kennel
Reviews and Complaints

I do not have a single complaint about briarbrook! I bought my shepherd back in December of 2013. He was 10 weeks old very healthy and happy! I took him to the vet the next day for a simple check up and he was perfect. Hes now 3 years old and extremely healthy and happy! Doesnt have any issues has great hips has a great temperament extremely friendly and loves small kids. I actually contacted the owner on multiple occasions and she has always been extremely supportive with questions ive had.

We purchased 2 Shepherd pups in 2010. Went to her vet because we were concerned one of the pups had lost half his weight and was acting very lethargic. Her vet said he had a BAD case of worms and must have been missed when he wormed the pups. He wormed him and gave me a few meds and sent me on my way. I called Briarbrook and let them know what the vet said, they did apologize and offered me a new puppy. (of course I didn't want a new puppy, I just wanted this one to be healthy) I went back to their vet a few months later for their check up and the vet was shocked to see the pup, he commented to me that he couldn't believe this was the same pup, as he thought for sure the puppy I brought to him that day was not going to make it. Luckily he did. Now we have a new issue - this same pup, now a full grown beautiful male Shepherd at 5 years old, has been diagnosed with bad hip dysplasia. This is HEREDITARY! His parents are still being breed. Dam is Brynna and the Sire is Spade. DO NOT buy a puppy from them. Unfortunately we purchased 2 pups that day, we still have to have his brother's hips checked, hopefully he will fair better.

this is a very clean kennel with very well taken care of pups. bought a maltese from there before christmas and was very pleased with how clean it was. the puppy was also clean and healthy. we were allowed to visit with a few pups to choose which one we wanted.. we chose the smallest one, the lady we talked to said he had to stay an extra couple weeks because he was so small they wanted to make sure he was ready to go and wouldnt have any problems.. i think other breeders would have tried to just get him out of there even tho he was small.. it was perfectly clean and the pups looked great

I have read sooo many bad reviews of this kennel, and I hate that only the bad things are usually put online.. so I am going to tell MY EXPERIENCE with this business. I have been to Briarbrook Kennel multiple times now and everytime i have gone the facility has been clean! Of course it smells of dog, its a kennel.. there are dogs lol but it was very very cleaned and smelled way better than other kennels I have been to! The puppies I looked at, which were of all breeds and ages since my family and I could not choose what we wanted, were HEALTHY and social! Some of them were really outgoing and some of them were shy, but some puppies can be shy! NONE of them were afraid of us or the children.. The staff was also very nice and answered many questions we had.. there are other rooms connected to the one we visited the puppies in and they were open so we could see in and those rooms were also CLEAN. They have adult dogs outside, those were also CLEAN! We looked at German Shepherds mostly and one of the puppies was from another breeder, we were allowed to talk to the owner of the facility about the breeder he came from and the puppies parents etc... and she was very open about it all.. we also looked at the parents of the puppies that were born there and they were beautiful dogs! They were brushed, and smelled good... not like I expected of a "kennel dog". My extended family has also been there before and also has nothing but good things to say! Well, that is my experience.. I love my dog, Gunner, and will always be thankful to Briarbrook for him.

I am appalled by what I am reading here. This couldn't be any further from the TRUTH! I have known this breeder and business owner for over 20 years. The facility is extremely clean. I know for a fact the adult dogs and puppies are allowed to play outside, as do the dogs being boarded there. There is a large fenced in play area in the back. Information posted here are nothing but lies. We also use the same veterinarian, he is excellent.! Go to the kennel and see for yourself before you pass judgement on this place. You would be very happy purchasing a puppy from them.

I am writing this not because not only am I an upset customer, I am doing this to save everyone from going to this Puppy Mill! They write adds in the Nashua Telegraph (which is where I found them) and they say that they are breeders of these dogs but they are not! When I got there to go look at Yorkie Puppies there were so many different breeds of dogs and they were all outside in the cold in cages or inside small rooms in cages all piled on top of each other. It upset me to see these dogs living in worse conditions than in a pet store! I put a deposit on my 10 week old Yorkie puppy who I fell in love with and wanted to take her from this place, I was told that she was breed there and would be able to go home in a week after the vet came to give her the shots. I called a few days after to ask what day they might expect to see the vet (being an excited 1st puppy owner) and if I could get a phone call when she was ready. I called again once 1 week hit because I was never given a call and they said she had already been ready the day before and they weren't sure why I wasn't given a call, I was disappointed I didn't receive a phone call as promised, but I was so happy to go get her. After signing paper work I was then told they were NOT the breeder and that she was exposed to many animals previously before coming to Briarbrook Kennel. I was NOT okay with being mislead and lied to! On the ride home she began to cough, and spitting up mucous! The night we brought her home we did not get to sleep because she coughed non stop and was crying while coughing and could not sleep. Every half hour for the entire night she did nothing but cough and spit up mucous. I immediately called the vet they told me to go to, and thankfully was able to see her first thing the next morning. When we went, we were there a total of 15 minutes! He spent barely any time with us at all which was disappointing and concerning. We now have had her on medicine for a few days and she has gotten worse. I will not be bringing her to their vet again even though it is at their cost because I do not trust what is going on here. I then called the women at Briarbrook Kennel and told her what was going on and there was no concern or empathy in her reaction! Any true breeder would of been concerned because true breeders care about their animals and want the absolute best once they leave and have spent time with them to have some attachment! She said in quote, "That is so weird because she was not coughing here at all". I don't know about anyone else but if she was coughing 15 minutes into the car ride home I think they knew perfectly what was going on! I then said, "I wanted you to know she officially has kennel cough on what YOUR vet said and that the other dogs she was exposed to should probably be treated as well." I received no response on this, she said, "Well I am glad you went to my vet because I trust him." Please save yourselves heart ache and get your innocent puppies somewhere else! It upsets me to have my poor puppy in such misery. The vet and the kennel both brushed it off like no big deal. I know a lot of people with dogs who never ever had their dog this way, and the ones that did get kennel cough, they kept the dogs a little longer to cure them before going home! This is my very first puppy that I bought, and thanks to Briarbrook Kennel, my first experience was an absolute horrible one and I regret not researching these people before! Please do not go to Briarbrook Kennel! Although, it makes me sad and these dogs should be saved! I hope my puppy gets well and has no future issues!

For 1 year and 9 months, I got a lot of problem in Briarbrook Apartment. After few month, the gas range for cook and the refrigerator was bad. Thus they changed the other old gas range and refrigerator after I complain 3 times. But it will be OK, if new residence in Briarbrook because they are renovating right now. But main problem is leaking in the ceiling. After 1 and 3 months in rental period, the ceiling of my master room was leaking water from up-stairs because of renovating. They said "It will be OK. We will be painting stain of leaking after dry water. " So that time, they was painting it. After 2 month, leaking one more time. I also complain to apartment rental office. They said "We will be painting the stain of leaking. Then it will be OK." Actually, the size of stain was 10 inch diameter. So I said OK. After 3 month, I got one more time leaking on ceiling between dining room and kitchen. It was 1 months ago from now. So I was complain to rental office. They said "It will be OK after painting." Acutall our rental remain 4 months. So I said OK because I will be move the other apartment. After 1 month, it was yesterday, I got leaking one more time at all of master room. After work, when I came in home, I got a lot of bad smell and some of sound in my master room. When I turn on light in master room, it was amazing. The 10 of hole is in the ceiling and maintain people was turn on there Fan and my Fan. Also they stand basket to get water from ceiling. Also my bed was wet becasue of leaking. I was going to rental office this morning. They said "It was broken pipe from up-stairs. We will be painting after dry water." So I was complain a lot about it. This one was not in one time. The rental office said they can not do anything. Also they said "If you want to move other unit, you can do. But you must pay $150.00 more per month because other units are already renovated." So I said "I can not pay that amount for movement other unit because of apartment problem. If you can do, please change unit without increase rental fee." They said "We can not do anything. But if you want to move other unit with renovated, we can give you same rental fee until current rental expired. After expired rental, you must pay $150.00. That means you renew right now with 15 months. Otherwise we can not do anything. If you want to move the other apartment, go there. The other apartments will be little bit expensive than us. That is your choice. We will be painting your ceiling in your master bedroom at monday." So I said "You gave us option for renew 1 week ago. It was almost same price now. If you can give us same price with renew option 1 week ago, I will accept move other unit. I can not accept your recommandation." They said "I am sorry. I can not anything. If you want to move the other apartments, go head. We can not do anything. We will be painting your ceiling on Monday." This is end of talk. Actually, leaking in the ceiling because of renovating is not my fault. It was apartment fault. But they don't want cover me. They want just move more expensive apartment unit then they want making more money. Actually now, a lot of bad smell in my house and I can not sleep in my room. I must sleep in living room. The Briarbrook Apartment management is very bad. They didn't think about their residence at all... never.. never...