BrickHouse Security
Reviews and Complaints

After having and paying for this service for more than a year, I realized that it is better to cancel my 4 trackers due to the frustration and the lack of accuracy.

Once the cars stop in a intersection and it takes more than a minute. You loose their location the entire day or night. You don't know where the cars are for hours. And you are suppose to have that service to know their locations. It is crazy, a joke and very frustrating.

The system is bad.

The systems arm itself constantly. We had to unplug it in order for it to stop. We had a service call. The guy came out to change the panel but reset the entire system. He stated a new panel wasn't needed so he reset the entire system. Two hours later, the system started doing the exact same thing. The 2nd panel isn't working at all. We have requested another service call to come out. It's very frustrating to be paying for a service that isn't working properly especially security.

I ordered two tasers and the order cancelled because it was illegal to ship to my country whuch is fine, but i jad paid for them and i stil havent gotten my money back its been a werk. Please tell me if im getting my money back at least. I have paid eith a credit card and i thought i would get my money back in five buisness days. Also ive tried to call but it sais the number [protected] doesnt exist. Please answer me necause im concerned about my money

Several years ago I orderer a product from them and could never get it to work. The directions were written by a person who's second lanuage was English. I contacted their technical department that was located in the Phillipines and again was working with individuals whose second lanuage was english. After seven hours, I completely gave up and stopped doing business with them. After several years pasted I decided to give them another try. After using two tracking devices for months I cancelled, but they insisted that I would receive another month free and continued to bill me for several months after that and refused to give me a refund in either money or time in the future. I am a private detective for 25 years and will never, ever use this company again. I do not do business with people like this.

I am extremely disappointed in this company. I have spent the last year (yes I said year), attempting to fix issues with a device and have thus far gotten absolutely no resolution. My eon 3 battery drains within 10 days at best. When I first purchased the eon 2, at least that would last 6-8 weeks (which is still less than the 3 months it claims to last for), but at least that was acceptable based on the amount of activity. But for the last year I have spent endless hours on the phone with them, troubleshooting, monitoring, adjusting etc, and no change. I have demanded over a dozen replacements and they are all exactly the same, which leads me to believe that maybe they are sending back the same unit I sent them. At this point I am incredibly frustrated and feel that this company is an absolute scam! I feel like i've literally lost maybe over 300 hours of my life on the phone with them only to never reach a resolution. If they can't stand by their product, then they should shut down or stop selling it.

I have never used this service and the gps and I was taken advantage of my age and disability check your records as to if it was ever used because I did a search and I am at fault for not reading my emails and the small print the fact that I have been charged $600.00 to date for a service for a device that did not work and you were told that case #658625 and all the while you have been charging me for something you put on automatic to take advantage of people like me, I am sure the ftc will listen to my story.
The gps device never worked and I never used the service you kept on automatic and $650.00 later because of my age and disability and mental state you took advantage of me and I want my money back all of it because it didn't work and I never used the service.

We purchased a Nano "child tracker" from Brickhouse Security to protect our pre-school child. It stated that it would allow parents to track their child in real-time, and allow the child to send a panic signal to parents through their smart phone or email. Elizabeth Smart is shown on the website touting it as a way to protect children from the kind of abduction she experienced, and they have promoted it in the news as such. When we purchased the product, we were disappointed to find that it would not track from inside a structure or send alerts in anything like real time. When it arrives, the instructions state that you should initially drive around with it on the dash of your vehicle, but it turns out that the device won't work going forward unless it is similarly exposed to the sky (at least according to their customer support). What I can tell you is that in practice panic alerts arrived many hours later (sometimes the next DAY) when they arrived at all. The "real-time" tracking with minute-by-minute updates showed a single ping from the previous day and would not do anything further. If your child was missing, you would be every bit as out of luck as if you had not had the false sense of security of having bought this device as your child's frantic attempts to press the panic button would be useless, the tracking ineffective unless the kidnapper had him riding up on the dash of his getaway vehicle. I contacted Brickhouse "tech support", everyone I spoke with when I called on the weekend was apparently in India. They knew nothing about the product, variously telling me that I had to drive around with the product on the dashboard for it to work at all and that even the panic button would not work "without a signal from the sky". Asked why there would be any link between the passive GPS signal and the phone signal that sends panic alerts, they were again ignorant. They then told me that I had purchased a "vehicle tracker" and needed to speak to "sales" who they said could advise me of the right product for MY application. I asked which product that could be since the ONLY child tracker advertised on their website is the Nano and it became a circular argument going nowhere. When I said I wanted to return the product, she told me I was subject to a 40% restock fee. Shocked, I asked where I had agreed to that, particularly since the product in NO WAY works as it is represented and the company states that you can try the product at no risk. After a pause I was told I would be granted a special reduced 10% restock fee. I later reached a US tech support person who shared the same confusion about the role and capabilities of the product. In the end, they charged me a 20% fee to restock a product that I had bought based on their lies. This company is a nightmare, ignorant at best and unethical at worst- they are certainly guilty of false advertising, and the tech support is a morass of frustration and apathy. If you are serious about protecting your child, I'd advise you to stay the hell away from Brickhouse Security and esp. their Nano product- Buyer beware!

The hidden camera speakers w/recording (dvr) did not work. I placed a call to customer service. They could not help me and told me to contact the manufacturer. I did. The manufacturer wanted me to go through more than I thought necessary. Installation should not be this difficult. I received an rma for this product and another that I though was cheaply made and returned them immediately. They were in the same box when I returned them. I received a credit for the second product but not the speakers. They said the speakers were in a damaged box. The box was in excellent condition when I mailed it by ups. I received the speakers back the next day by fedex - in that damaged box. I took pictures and refused the package. I have left three messages with a manager at brickhouse and have not yet received a return call.

I have filed a dispute of the charges through my credit card company. Oh, and they charged me on the return package of the speakers in the damaged box, which I am also disputing!

I purchase what was advertised as a security camera system with a built in lithium battery back up.
The system does not have the ability to take any batteries and cannot operate as advertised.
They won't issue a refund and still have the fraudulent advertising on their website.
Stay away from these thieves.

S. Feldman

I recently bought the child locator from Brickhouse security. It is advertised to help you find your child if they get lost. It doesn't. I tested it out on my husband at the mall. We split up and I tried to find him using the locator. It didn't work. It is advertised to work within a 600 ft radius. It doesn't work out of a 2 ft radius. It was a big hassel to return it, and then they charged me $50 to return it. I am so upset.

I purchased a product that didn't work as advertised and tried to return it. Could not talk to a person, only was able to email them. Customer servcie was absolutely no help. Finally got it returned but they charged me! I was going to purchase something more expensive... Not any more! You shouldn't either, they're horrible to deal with.

Brickhouse security is in the business of coming up with unique products, producing them way below par and over-charging. Either the products do not work or they are junk. For instance: the child locater device, usb media pens, cameras, etc. Their return policy requires an rma number to be obtained within 5 days. This means you probably wont know if it needs to be returned until it is too late. They know they make junk, so they will not stand behind it. Beware of brickhouse products!