Menu
For Business Write a review File a complaint
Bright Money Customer Service Phone, Email, Contacts

Bright Money
Reviews and Complaints

www.brightmoney.co

Learn how the rating is calculated

2.0 14 Reviews 87 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bright Money Complaints 87

ComplaintsBoard
B
12:15 pm EDT

Bright Money I did not authorize $99 be charged to my account

On 7/12/23 I was charged $99 from “Bright Lending “ for a membership I did not authorize nor the ridiculous amount charged. This is the 2nd complaint because their “resolution “ does not offer a refund. I’m already short on money and this is really taking advantage of people. I’ve tried contacting them directly but can never speak to an agent

Desired outcome: $99 refund is the only resolution I will accept

Read full review of Bright Money
Hide full review
ComplaintsBoard
J
1:45 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Bright Money Bright money

I signed up with the understanding that this service was to help me get my credit on track, and I read that it would $8 something a month, but instead, I was charged $99 dollars which caused my bank account to overdraft. Nowhere did it say that I was going to be charged $99 for membership or I sure as heck would not have signed up! I canceled that same day and requested a refund. Was emailed that I would receive in 4 - 5 working days. It’s going on over a week! I’m very frustrated and I hate that I can’t speak to someone in person!

Desired outcome: I just want my refund back!!! What can I do!?

Read full review of Bright Money and 1 comment
Hide full review
1 comment
Add a comment
B
B
Bright Lending
Los Angeles, US
Aug 16, 2023 12:18 pm EDT

I agree. Same thing happened to me. The resolution they offreder me did not include a refund. This is a scam

ComplaintsBoard
G
1:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bright Money Bright Money

I somehow got signed up for this AND today I noticed an $89 withdraw from my account! I emailed them and told them I did NOT sign up for this and she (Polly) sends me an email telling me to use the app to cancel. I tried to explain that I NEVER signed up for it in the first place! You can’t call because when you try it hangs up. When you try to chat it just tells you to email them! This company is stealing money from people and they need to be shut down! Supposedly on the app I applied on the 9th of August with a 30 day free trial. This is the 15th so why am I being charged $89!? Scam and the company is being reported!

Desired outcome: A want a refund of $89.

Read full review of Bright Money
Hide full review
ComplaintsBoard
M
8:58 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Bright Money Builder account

I only clicked around in their app for a basic acct WEEKS later almost over a month I was charged $99 and I called them immediately that day the charge was still pending. I was told I'd receive my refund in 3-4 days. I never did and since have not been able to get thru to anyone after MULTIPLE ATTEMPTS. Such a scam! I never used the services but they kept the money!

Desired outcome: I want my $99 back! I will not stop until I get it back!

Read full review of Bright Money
View 0 more photos
Hide full review
ComplaintsBoard
C
11:30 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Bright Money Bright money plan

I do not know what this is and would like my money refunded to my account I do not know how zi got signed up for this product, but I have no use I thought this was a loan company not a credit builder was deceived by the appearance of what this program really is please refund my money and cancel this plan as soon as possible or I can dispute with my bank

Desired outcome: refund

Read full review of Bright Money
Hide full review
ComplaintsBoard
J
1:46 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Bright Money Bright money

I opened an account with bright money back in May, they are supposed to automatically take out 10.00 a month from my account for six months. They charged me 59.00 up front and took out one 10.00 payment. Since May I have tried to reach someone via chat, email and phone to see why the payments are not coming out as the money is in my account and I do not want this to hurt my credit. However, no one will contact me back. No one will help me and I am concerned that this is a scam and that it is going to hurt my credit.

Desired outcome: there is no outcome, i have tried almost daily to reach someone since the end of May and can not get anyone to reply to emails, chats or answer their customer service line.

Read full review of Bright Money
Hide full review
ComplaintsBoard
J
6:34 pm EDT

Bright Money Unauthorized bank draft

I downloaded the brightmoney app because it was supposed to help me track my spending, help get my credit back on track, and let me know where I could cut costs. I never saw anything about, nor heard anything about a $99 membership fee. If I had, I would have never signed up. However, on july 29, they deducted $99 from my bank account which created a substantial hardship for me. I tried calling their customer service line but "no one was available to take my call". I then attempted to "chat" with a representative and was told they would get back to me within 2 days. I haven't received a call back yet. Then, as a last resort, I emailed the company to get a refund of my money and received an "acknowledgement" email in return. It is now august 6 and no one has ever called me back, responded to my chats or my emails. Every time I have called their #, all different times of the day, I am told that "no one is available to take my call". I fully believe this is a scammer website. I now see that they have rebranded under a new name, which is very suspicious. I am still trying to get my money back but I would suggest this website/app to no one!

Desired outcome: I WANT MY MONEY BACK

Read full review of Bright Money and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lbake
St Augustine, US
Aug 08, 2023 12:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was charged $99 as well without my authorization which caused me to have to take money out of savings to cover the charge. I have been trying to reach out to Brightmoney to cancel my membership and get a full refund. I actually spoke to a real person today for the first time (8/8) she sent me an email with instructions on how to cancel and request a refund; none of which work! Now I can't get a real person to answer the phone again to try to resolve this issue. This is truly a scam and no one should sign into their app and try out their service because it sucks!

ComplaintsBoard
J
6:44 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Bright Money Unauthorized charges on checking account

I began having withdrawals from my checking account from Bright Money on 7/19. The withdrawals were in batches of six debits all totaling $1.00. In total, I have had 46 debits in my checking account from Bright that I did not authorize. There were two 9.99 debits and a one-time 2.76 debit. The withdrawals seemed to come in the middle of the night as well. I attempted to call Bright 5 times in the course of a week at all hours of the day to see if someone would answer, and I only would get a recording advising me all reps were busy and to email customer support.

So I emailed customer support on 7/26 and was advised someone would follow up with me in 2-3 days. No one ever did. I then sent another email on 7/31 and got no response. Another batch of small withdrawals came out from Bright. So I attempted to call again and got the same message I got the time before and I sent another email on 8/3.

I've attempted chatting with a rep on their live chat app option and no one ever responded. I can't even access the so-called "account" Bright has under my name to try and close the account.

This has got to be the worst customer service I have ever encountered and I'm going to dispute all charges with my bank and block all future attempts to debit my account from Bright and then file a complaint with the BBB because this company is acting fraudulently and refuses to assist people and provides false statements such as when someone will follow-up with them, which is never.

Desired outcome: I would like to be reimbursed for all funds withdrawn by Bright, and allowed access to the account so I can close it myself to make sure all banking info and personal is completely erased.

Read full review of Bright Money and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
M
M
Michelle C 75
US
Aug 22, 2023 9:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've had the same thing happen. I cancelled my membership after no response from customer service using the app or emailing them with questions or concerns initiating payments to my credit cards and then saying it would be paid after the due date! Now, I'm trying to get them to stop the auto withdrawals and can't get a response. I may have to contact my bank to stop it.

C
C
Christina M Bethel
US
Aug 07, 2023 10:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This happened to me. Bright Money took an unauthorized $36.00 out of my account 2 days later on July 31st it was back in my account. Then on August 2nd I had the $36.00 taken out again and I did not authorize this transaction. I called, email and tried to live chat nothing no response. I emailed them last Friday telling them if the money isn't in my account by Monday I was contacting my attorney. So I emailed them this morning August 7th and told them they have until the end of the day to put the $36.00 back in my bank account. Because in the morning I am reporting them to BBB. When the first time this happened I went to cancel it delete my account and there's nothing they tell me to sign up again.

ComplaintsBoard
A
2:00 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was charged $36 on June 29,2023 by this company and I've never even signed up for anything. Since then I've been able to actually speak to 1 person on the phone, live chat is a joke, and they also never responds to emails. They have lied to me 4 times now and the refund being initiated and even credited back to my account. I want my money back and this company shut down. They are liars and thieves.

Read full review of Bright Money
ComplaintsBoard
P
11:48 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Bright Money refund for charging me 3 times for membership i did not authorize

I downloaded the app to check it out. Never signed up for an actual membership and it began taking money out of my checking for membership and savings/stash. It took me two weeks to reach by phone and it has only been twice that I have been able to. I am now 2 months later multiple emails and them requesting the same info and statements and still no return and I cant access the money that is on my app. total between overdraft charges and the money i can't withdraw but will allow me to add if I wanted to we are looking at over 200 bucks. and I havent recieve an email in over two weeks.

this is the worst customer service I have ever seen. they need shut down.

Desired outcome: i want the refund they ok'd and the money on my app. soon.

Read full review of Bright Money and 1 comment
Hide full review
1 comment
Add a comment
B
B
brandy maxwell
US
Aug 03, 2023 11:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I went through the same thing! They took out a $99 membership fee which I can’t find anything about on the app, the most I am aware they are to be taking out of my account is a $10 payment towards a $50 “loan” that I don’t have access to! This has never happened and there is no where on the app that I can find that I have paid the $99 payments but they keep coming out of my account! I go no response from customer service, I had to dispute with my bank for refunds.

View 0 more photos
ComplaintsBoard
J
1:49 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Bright Money Bright money refunds

3 weeks ago bright m9ney took money from my account . I did not sign up for this. I emailed 6 times for my 99.00 dollar refund. Every email is computer generated saying I will receive my refund in 3-4 days. I tried calling their phone number no answers and refers back to email them. Starting 4 week no refund no way to contact a human. This company is not user friendly and does not refund for services not rendered. All I want is my money back. I can see that this will never happen. Do Not Use this app

Julie r.

Desired outcome: Refund 9f 99.00 dollars

Read full review of Bright Money
Hide full review
ComplaintsBoard
M
3:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bright Money Stash

In October we had a family crisis situation and shortly there after I had to stop all extra expenses. I have emails showing that the last time money was taken out was in December 2022. Well, just as I started getting back on my feet I mean, literally just stop talking to borrow money from my family and friends. Bright Money starts with drawing little insignificant amounts for my account up to eight or more times a day each time initiating an overdraft fee for $29. I needed to add money in my account to pay some bills and when I went online I see I’m $315 overdrawn how in the world am I supposed to pay my bills and the overdraft fee. I immediately reach out to Bright Money and it was a headache to get a hold of them. The gentleman that helped me was really nice. Said that I would be getting a refund and I’ve been waiting for that since June 20 since then there has been over 30 withdrawals, even though all mu settings are off. Each resulting in an overdraft fee of $29 I have called emailed and chatted numerous times all verifying that no money should be debited withdrawn from my account. Yet it is still happening .

Desired outcome: All overdraft fees payed

Read full review of Bright Money
Hide full review
ComplaintsBoard
J
10:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bright Money Membership Fee

I looked into Bright Money and did download the app. However, I was not interested in membership especially given the cost. I never agreed to it. I never received anything confirming I had. I had no reason to believe I was going to be charged anything. On July 14, 2023, I was shocked to see that a $99 charge had been deducted from my checking account. I immediately contacted Bright Money and deleted my account and requested a refund of the money I did not authorize. I received a reply stating my account had been cancelled and that I would receive a refund (if applicable) within 3-4 days. That has not happened. I have also contacted my bank in order to prevent any further unauthorized charges being made by them.

Desired outcome: A refund of $99

Read full review of Bright Money
Hide full review
ComplaintsBoard
S
8:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bright Money Bright money co

I downloaded the app and made and account. Then got charged $99 for a membership I never signed up for ,now I'm trying to get in contact with someone and no one is getting back to me, I called which i can never get to a human and I emailed their support account and still no response, my account was already low and they just screwed me because now I have nothing left. Ridiculous

Desired outcome: Get my money back and cancel this membership

Read full review of Bright Money
Hide full review
ComplaintsBoard
J
3:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bright Money Taking money out of my account

Please refund all the money you have taken out of my account and cancel my subscription that I never asked for. I have emailed bright money several times and no one has notified or has gotten back in contact with me.on 6/30/2023 $99.00 was taken out as a membership fee on 07/03/23 another dollar was taken out on 07/18/23 a total of $1.20 was taken out and as of today 07/20/23 1.00 was taken out spoke to the aka their bot because I can’t get hold of a live agent and said I would have some one to contact me in 48 hours…

Read full review of Bright Money
Hide full review
ComplaintsBoard
K
4:20 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Bright Money Bright Money subscription

I downloaded the app and they brig you through the setup process and then by the end you’ve been signed up for their subscription without even being asked. I was charged $99 and had no idea why. I contacted them to get a refund and it’s been almost three weeks and I haven’t seen one. I never used any of the functionality besides setting up my account.

Desired outcome: I want a refund

Read full review of Bright Money
Hide full review
ComplaintsBoard
S
2:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bright Money Complaint

I was charged $99.00 on Wednesday, July 13 for a service that I had cancelled in June. I still have the email showing it cancelled and being told that there would not be any withdrawal from my account. I cancelled it clearly, and within the "free" trial. Now all I get is the runaround and they say that the refund will take 3-5 business days. It didn't take that long to pull it from my already low account. In addition to my $99, I should also be entitled to get my transfer fees (since the bank had to move money from savings to cover it) plus the $70 in overdraft fees that they caused. I am extremely frustrated and can't get a person to respond I just keep getting the stupid canned bot response. Has anyone actually gotten a person?

Read full review of Bright Money and 1 comment
Hide full review
1 comment
Add a comment
K
K
Kristin Eastman
US
Jul 18, 2023 4:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hey Sandra! The same thing happened to me. Go to your Home Screen in the app and then see MY Stash - there should be $99 from your refund. Then you can withdraw into your checking account. I just figured this out on my own today.

ComplaintsBoard
C
7:54 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Bright Money Bright Money

Within the last 2 weeks or so I signed up with Bright Money since I'm having such success with kickoff.

After signing up I was unaware of the $99 membership fee that was taken out of my checking account!

Several attempts to get the issue resolved to no avail. As of now, I closed the entire account with them.

Want my money back into my account. I am not able to afford $99 membership fee right now

Desired outcome: Want $99 refunded back into my account

Read full review of Bright Money
Hide full review
ComplaintsBoard
J
10:13 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Bright Money Subscribing

I never signed up or had an account. I’d appreciate if you would refund my 36.$ to my account as i dont even know what this is but i know you took money from me. I do not have a company nor do I even need your business. Jennifer heady [protected]@gmail.Com [protected] if for some reason you need to get ahold of me please do as I’m contacting the better business bureau

Desired outcome: I don’t have an account but if anything in my name CANCEL REFUND OF 36$

Read full review of Bright Money
Hide full review
ComplaintsBoard
T
2:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bright Money Membership fee

Downloaded app to help budget finances and few credit cards. Once filled out all questions and basic info they synchronize with my bank accounts which was current and could see all my charges then says let’s start budget. All my credit cards and stuff they weren’t even accurate on balances and charges so I started thinking a scam and backed out and deleted app. 3 weeks later a $99 membership was takin out of my bank account. They won’t respond to emails, no phone number, live chat is automated response or once you start it I will get a response like 18 minutes later with single words like “hello”, “do you need something”. So I opened a fraud investigation with my bank.

Desired outcome: So far my bank can’t even get in touch with anyone. The bank paid my $99 back to me while they keep researching

Read full review of Bright Money
Hide full review

Bright Money Reviews 0

Looks like Bright Money has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Bright Money, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Bright Money

Screenshot Bright Money
Bright Money is a financial technology company that offers a unique approach to help individuals manage their finances successfully. The company's mission is to empower customers to control their financial lives, by offering them personalized financial advice and tools that are designed to facilitate better decision making.

Bright Money is different from traditional financial institutions because they offer a personalized approach. The platform uses advanced machine-learning algorithms to create customized financial plans and advice for each user. The algorithms take into account the user's unique financial situation, credit score, spending habits, and future goals to create a personalized plan that can help them save money, reduce debt, and achieve their financial goals.

The company aims to simplify and streamline the financial management process through their mobile app, which makes it easy for users to access their personal financial plan, track their progress, and get insights and advice on their finances. The app also provides users with an automated budgeting feature, which categorizes and tracks their expenditures, allows them to set up saving rules, and generates recommendations on how to optimize their spending.

Another unique feature of Bright Money is their Bright Points program, which rewards users with points as they achieve their financial goals. These points can be redeemed for a range of benefits, including cashback and discounts on various products and services.

Overall, Bright Money is a refreshing and innovative approach to financial management that offers an intuitive and personalized solution for individuals seeking to take control of their finances. The app is accessible, easy to use, and offers a suite of features that can help individuals achieve their financial goals.
Frequently asked questions (FAQ) about Bright Money customer service
Expand Collapse all
Is Bright Money a legitimate financial management company?

Bright Money is a legitimate company providing automated financial planning and management tools.

Can I trust Bright Money with my financial data?

As a financial management company, Bright Money is expected to adhere to strict data privacy and security standards to protect users' financial data.

Are the financial planning tools offered by Bright Money reliable and effective?

Bright Money's tools are designed with AI technology to aid in financial management. User reviews and testimonials can provide further insight into their effectiveness.

Has there been any scam associated with Bright Money?

Bright Money is a recognized company. Always ensure to use its services through the official website or app to avoid potential scams.

How responsive and helpful is Bright Money's customer service?

The quality of customer service can often be gauged by customer reviews and testimonials.

Are the charges for using Bright Money's services clearly outlined and fair?

Pricing information should be transparently provided by Bright Money. Users can compare it to similar services for assessment.

Does Bright Money deliver on its promises for financial management improvements?

User testimonials, case studies, and reviews can shed light on the effectiveness of Bright Money's services.

Are there any hidden fees when using Bright Money's services?

Legitimate companies should clearly disclose any fees or charges. Check the terms and conditions or reach out to Bright Money for this information.

What kind of reputation does Bright Money have in the financial services sector?

Reviews, testimonials, and industry commentary can provide insights into Bright Money's reputation in the financial services sector.

Are Bright Money's services recognized or endorsed by finance professionals or regulatory bodies?

Professional endorsements can add to a financial company's credibility. Check Bright Money's official communications for any such endorsements.

Overview of Bright Money complaint handling

Bright Money reviews first appeared on Complaints Board on Feb 16, 2023. The latest review Bright Builder Program was posted on Feb 19, 2024. The latest complaint Could be good, but way too slow on payments was resolved on Jun 03, 2023. Bright Money has an average consumer rating of 2 stars from 101 reviews. Bright Money has resolved 21 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.8
9352 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Bright Money Contacts

  2. Bright Money phone numbers
    +1 (877) 274-6494
    +1 (877) 274-6494
    Click up if you have successfully reached Bright Money by calling +1 (877) 274-6494 phone number 37 37 users reported that they have successfully reached Bright Money by calling +1 (877) 274-6494 phone number Click down if you have unsuccessfully reached Bright Money by calling +1 (877) 274-6494 phone number 153 153 users reported that they have UNsuccessfully reached Bright Money by calling +1 (877) 274-6494 phone number
  3. Bright Money emails
  4. Bright Money social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.