BrilliantPromos
Reviews and Complaints

I gotta say, BrilliantPromos is the real deal. We had this big marketing event coming up and we needed some promotional items to give away to the people. I was a bit worried about the whole thing, but then Cameron and his team came through for us like champs. They got us the items we needed in no time flat, and they were top-notch quality too. I mean, seriously, we were blown away by how good they looked.

And the service was just as good as the products. Cameron was super helpful and responsive throughout the whole process. He answered all our questions and made sure we were happy with everything. It was such a relief to work with someone who actually cared about our needs and wanted to help us succeed.

So yeah, we're definitely gonna be ordering from BrilliantPromos again. They're the kind of company you can count on to deliver the goods, both literally and figuratively. If you're looking for promotional items for your business or event, these guys are the ones to go with. Trust me, you won't be disappointed. Thanks again, BrilliantPromos! You guys rock!

So, I was checking out BrilliantPromos website and saw that they offer 1+ items. I thought it was a good deal and decided to place an order. However, my order was never found and I had to wait for a week before they finally sent me an email. The email stated that my order didn't meet their criteria. I was really disappointed and frustrated with their unprofessionalism. I tried to contact their customer service, but it was of no use. They didn't even bother to respond to my queries.

I must say that my experience with BrilliantPromos was not good at all. The website may look good, but their service is not up to the mark. I would not recommend this website to anyone. It's a waste of time and money. If you are looking for a reliable and professional service, then you should look elsewhere.

In conclusion, BrilliantPromos is not a good option for anyone who wants to buy promotional items. They need to improve their service and customer support if they want to stay in the market. I hope they take my feedback seriously and work on their shortcomings.

So, I gotta tell ya, I had a pretty rough experience with BrilliantPromos. I ordered some stuff from them and it took FOREVER to get to me. Like, I'm talkin' over four months. And get this - when it finally arrived, it was the WRONG color! Can you believe that? I was so bummed out. And when I tried to get in touch with the company to see if they could help me out, they were super unhelpful. Like, they didn't even wanna try to fix the mistake they made. It was a real bummer, man. I gotta say, their accountability is pretty poor.

I gotta say, I was pretty impressed with BrilliantPromos. I ordered a whole bunch of blank 24 oz tumblers - like, 30 of 'em - and they showed up at my door just 8 days later. That's not too shabby, if you ask me.

Now, I will admit that I had to shoot them an email to get my shipping info. But hey, they got back to me within a couple of hours, so I can't really complain. And the best part? I got my tumblers the very next day.

I was a little worried about the quality, since these tumblers were only $2.40 each. But I gotta say, they're in great condition. No scratches, no dents, nothin'. I'm pretty stoked about it.

All in all, I'd say BrilliantPromos is a solid choice if you're looking for some affordable tumblers. They may not be the fanciest ones out there, but they get the job done.

So, I was looking for some shelf danglers for a store promotion and I stumbled upon BrilliantPromos. I was a bit hesitant at first, but I decided to give them a try. I must say, I was pleasantly surprised with the outcome.

I was already behind schedule with my project, but the team at BrilliantPromos did a fantastic job of keeping in touch with me throughout the entire process. They were very responsive and made sure that I was updated every step of the way.

To my surprise, they even managed to meet their deadline with a few days to spare! I was so relieved and grateful for their hard work and dedication.

Overall, I am very satisfied with the service that I received from BrilliantPromos. They were professional, efficient, and delivered a high-quality product. I would definitely recommend them to anyone looking for promotional items or marketing materials.

Thank you, BrilliantPromos, for your great work!

So, I wanted to get two trophies made and I went to BrilliantPromos to get them done. But, they had some issues with the artwork that I had sent them. I had the trademark rights to it, but they still had some problems with it. And then, they just denied my order without even trying to see if they could provide the service on some other date. I was really disappointed with their service. I even called their organization and talked to the service manager, but they didn't seem to care at all. I would definitely not recommend using this service. It's just not worth it.

So, I was trying to get some info on a product from BrilliantPromos and I called them up. But, the person on the other end told me that they didn't have any info and that I had to fill out an online form. I was a bit annoyed, but I filled out the form anyway. They told me that I would get the info in 24 - 48 hours, but a whole week went by and I still didn't hear anything from them. I was getting pretty frustrated at this point, so I decided to check in with them. They told me that they were waiting on their producer to get back to them. I waited another week, but still no response.

I was starting to think that these people didn't really want my business. So, I decided to look for another company that made the same item. I found one and ordered from them instead. It was a bit of a hassle, but at least I got what I needed in the end.

Overall, I would say that my experience with BrilliantPromos was pretty disappointing. It's not a good look when a company can't even provide basic info on their products. And the fact that they didn't follow up with me after promising to do so is just bad customer service. If you're looking to order from them, I would suggest looking elsewhere.

I recently made a purchase on BrilliantPromos website on November 3rd, 2022. They claim that they won't charge your card until the item is ready and the shipping label is printed. However, I was charged on November 14th, 2022, which was a bit concerning. It's now December 12th, 2022, and I still haven't received my order. Every tracking number I click on states that the label has been made, but no shipping information is available. I've reached out to customer service via email, but they keep making excuses as to where the package is. They've mentioned COVID setbacks and overseas shipping information taking time to update, but it's been six weeks, and I still have nothing to show for my $385 order.

I'm starting to think that this company might be a complete scam. I'm not convinced that I'll ever receive my order. I'm extremely disappointed and frustrated with the lack of communication and transparency from BrilliantPromos. I would advise anyone considering purchasing from them to be cautious and aware of the potential risks. Buyer beware!

I recently had an experience with BrilliantPromos that left me feeling frustrated and disappointed. I placed an order with them and specifically requested a delivery date of 9/14 as I needed the items for an upcoming event. I paid for the order and waited for a tracking number to be sent to me.

However, on 9/12, just two days before my requested delivery date, I still had not received a tracking number. I decided to call in and see what was going on. To my surprise, the same person who took my order informed me that the item I had ordered was out of stock and that someone would be calling me to discuss the situation.

I waited for a call and eventually someone did reach out to me. Unfortunately, all they had to say was that the item was indeed out of stock and no longer available. I was shocked and frustrated. I had paid for the order, approved the artwork, and specifically requested a delivery date. And yet, no one had bothered to call or email me to let me know that my order was never going to be delivered.

I was left feeling like I had wasted my time and money with this company. They had proven to be unreliable and untrustworthy. I would caution anyone against doing business with them. Instead, I would recommend finding a reputable company that is able to fulfill your orders and keep you informed of any changes or delays.

I bought something from BrilliantPromos on March 29th. I was pretty excited to get it, but then on April 3rd, I got an email saying that the thing I ordered was out of stock until April 30th. I was pretty bummed, but I replied to the email and didn't hear anything back. I waited a few days and then called customer service to see what was up. The person I talked to said that the thing I ordered would definitely ship by April 30th. I was like, okay, cool, I'll wait and see.

So then April 30th came and went, and I still hadn't gotten any kind of notification that my thing had shipped. I waited a few more days and then decided to call customer service again. This time, the person I talked to said that there was a delay in shipment and that they wouldn't receive the thing I ordered until May 10th. I was pretty annoyed at this point, but I still wanted the thing I ordered, so I told her I didn't want a refund and asked if she could do anything to make up for the inconvenience. She said she would, but didn't give me any specifics. I said I would check back in a week.

Honestly, at this point, I don't know if I'll ever get the thing I ordered. Even if I do, I don't think I'll be buying anything from BrilliantPromos again. It's just not worth the hassle.

So, I was trying to get some stuff from BrilliantPromos, but it was a bit of a bummer. I tried to call their customer care, but no one picked up the phone. I left a message, but no one ever returned my call. It was a bit frustrating, to be honest. And then, to top it off, I never received my item even after waiting for several weeks. I was really disappointed. I mean, I was really looking forward to getting my hands on that thing, you know? But it just never came. I don't know what happened, but I guess I'll have to look for it somewhere else. It's a shame, really. I was hoping to have a good experience with BrilliantPromos, but it just didn't work out.

So, I was trying to get some promotional items for my business and I stumbled upon BrilliantPromos. I thought it would be a good idea to give them a try, but boy was I wrong. It took me a whole 2 weeks just to finalize a proof with them. They kept saying it would take only 5 days to produce and 2 days for shipment, but that was not the case. After waiting for 14 days, they finally told me that they were out of stock. Can you believe it? I had ordered the items nearly a month ago and they were out of stock.

I was so disappointed with their service. I mean, why would they take so long to tell me that they were out of stock? It was such a waste of time and effort. I had to start all over again with another company.

Overall, I would not recommend BrilliantPromos to anyone. Their service is just not up to par. If you want to save yourself some time and frustration, I suggest you look elsewhere.