British American Tobacco’s earns a 1.2-star rating from 49 reviews, showing that the majority of tobacco product consumers are dissatisfied with their purchases.
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Benson & Hedges blue switch
Good day, I bought a carton of Benson & Hedges blue switch and in every packet I open there are about 4 of 5 sigaretts without the flavour ball. I am highly disappointed in this. I pay a lot of money an do net get what I pay for. It would be highly appreciated if someone can contact me regarding this matter.
More than welkom to contact me
Sandra
[protected]
Benson and hedges blue switch
Hi. My name is Mariette. I have been smoking B&H Blue switch for quite some time know. This is not the first time that I am buying a packet of cigarettes and then some of the cigarettes are not menthol after I press the ball. Cigarettes are costing a lot of money and if I buy menthol cigarettes, I want menthol cigarette not something else. I have the sigaret with me in the packet they can collect it from me if they want to. Thank you. Mariette. [protected]
kent white
Good day,
I purchased a carton of Kent White on Sunday the 9th of February 2020 from Pick n Pay Douglasdale, South Africa and two boxes so far have defected cigarettes. The filter paper has not been stuck properly and the filters are loose. When you try and smoke them it is virtually impossible as the smoke escapes from the loose paper. Smoking is a very expensive habit and I would like a replacement if possible otherwise I will switch to something else.
My email address for contact is michy.[protected]@gmail.com
platinum disguised as menthol in my box!
Good Day,
On Saturday the 1st Feb 2020 I bought two packs of B&H blue switch from Pick n Pay Gordon's Bay. Multiple cigarettes from both packs taste like platinum. I cannot smoke flavoured cigarettes because the taste makes me nauseous. Which means most of my smokes I either nipped or had to give away. Then yesterday (4 Feb 2020) I bought another pack from the same Pick n Pay and so far I have not had one menthol... ALL PLATINUM! The outside of the cigarette looks like a menthol so there is no way of knowing. It's like having a pack of smarties.
I wasn't going to bother complaining but after my third pack from a completely different day of purchase and so far not ONE menthol I am now laying a complaint as it has become a waste of money.
batch number 13319J49
Please contact me at [protected]@hotmail.com
thanks
l&b blue ice crushball superkings
Hiya I brought 20 l&b blue ice crushball super Kings today from coop in Burtonwood Warrington I buy these as I like normal [censored]s and my partner smokes menthol I'm very unhappy as they all seem to be menthol with out clicking them which is no good for me. The number on the bottom of the pack is QCGDLRmajj4TUx79K308P8 0020 and barcode [protected]. As I'm very unhappy at my purchase today I'm hoping that someone will look into this and get back to me ASAP about compensation my name is Hayley Jones 117 Grange way Runcorn wa7 5hz my mobile number is [protected]
pall mall blue
I have changed from Winston XS Blue to Pall Mall Blue about a month ago, I am very dissapointed in this product. Please see the attached pictures, there is no filters in them. Looks like the filters melted away somehow or was never inserted. What a waste of my hard earned money. I will be changing back to Winston and also advise all my smoking friends and family to avoid any products manufactured by British Ameracn Tobacco.
benson & hedges blue switch
Good day.
For the last year i have been smoking Benson & Hedges and i buy a carton each week but for the last 2 to 3 weeks in each pack i get up to 3 sigarets with no menthol taste it is almost more the taste of the kamel purple than on menthol. At first i thought i was crazy but then i asked some of my colleagues to taste and tell me of im wrong but they also agreed with me
rothman blue tobacco 25g
I live in Cairns and I bought a pouch of Rothmans Blue tobacco 25g at 1:30pm today, Tuesday 8th October, and by 4pm my partner and I had 8 rollies all made by a rolling machine. I went to divide the pouch into our two leather pouches and I noticed that we had bigger all tobacco in either pouch. Previously I was able to fill my partners smaller pouch with 2/3 of a packet of tobacco but now it looks basically empty. I grabbed our scales and weighed the tobacco in the Rothmans pouch ( I also took a picture) and it weighed in at 10.63g. I also took a photo of a roller made with my machine and it weighed in at 0.24g. So if you calculate 8 Rollins @ 0.24= 1.94g add the 10.63g pouch and you get a total of 12.55g. So that is a discrepancy of 12.45 g. Very annoyed considering the price of tobacco these days.
menthol cigarettes
I have been Smoking Benson and Hedges Mentol Cigarettes for couple of years now and lately I have noticed that when I buy from certain places like spar which was the last place I bought from I am finding it very hard to pull am not sure why but it just doesn't feel right before this issue I bought a pack that was the same which was from checkers I had emailed Benson & Hedges directly regarding issues I have been having like the filter paper coming out the pull of the cigarette that is hard to pull and a completely damaged pack of cigarettes I would like for someone to respond as to how I can be compensated for the issues that I had experienced with Benson & Hedges Fresh Menthol it is the only brand I smoke so would like this issue to be resolved
cigarettes broken in two
Buying cigarettes that come broken is upsetting. It has happened more than twice and I feel let down by such a big well branded company. What are benson and hedges going to do to rectify this issue. I have emailed before but had no response. I look forward to your response this time round.
Thank you
Unhappy with your quality of product.
Considering to change brand.
quality of product
Good day me and my husband smokes paul mall recently known as princeton daily, issue I have is that the quality of your product is horrible, the paper and filter quality is even worst than the cheapest brand on the market. Some of them even has small holes in it, at this stage it is better to switch brands and rather pay a few bucks extra for something that is actually worth the money, kind regards Elene [protected], [protected]@true.co.za
Please remove
benson cigarettes
Hi i bought a packet of benson and hedges blue and the packet was all ok and intact but when i pulled a cigerette out some was ripped and most of them had all this prints over them they are expensive enough without buying a box and it being damaged. I was wary about smoking them also as didnt no if they would be harmful in anyway i have alot of health issues and takes me atleast twenty minuites to walk to a shop whe its only five minuites away.
ryo tobacco
I have been buying windfeild gold for years and this continues to happen with every pouch I buy. There are big pieces of cardboard like tobacco that are completely unusable and I bet are used to add "weight" to the bag. There is constantly quite large peices of bark also and it it just so frustrating after spending so much money on a brand that is meant to be "superior" to the others.
It is disappointing that the only way I can contact the company is by writing to them instead of emailing.
winfield max blue 32
Afternoon,
I'm writing to you to advise that I have come across this cigarette in my packet, we pay big dollars for our cigarettes here in Australia, at nearly $43 per packet, over a dollar per cigarette. I enjoy smoking and my preferred taste is the Winfield Blue. I was wondering if you refund or credit?
I look forward to hearing from you.
Warm regards,
Matt
Lukedavidellis1978@gmail.com i bought stale ciggys this morning 1 hours drive from home winfield blues from henti nsw
service inquiry
Dear Sir,
I have sit for the online exam step 2 and passed as Operations Communication Officer, 3245 in Bangladesh. But sorry to say that they have not yet contact with me for any telephone interview since it passed 1 and half month from now.
Could you please suggest me what to do?
Thank you.
Best Regards
Md. Misbahussadat
[protected]@gmail.com
product
Last night I purchased a packet of Benson and Hedges cigarettes 25 as stated by the staff member only to arrive home and find that they only contained 23 (as stated on the packet).
The Government has recently increased the price by 12+% and now your Company are selling cigarettes which only contain 23 instead of 25 - please explain to me how we can be charged such outragious prices and receive less than previously packaged.
I look forward to hearing from you...
tobacco
I have been a long time buyer of your tobacco and spend about $160 a fortnight on rothmans red tobacco.But my recent purchase was extremely disappointing to say the least.The 50g pouch i purchased was almost unsmokeable it was completely dry and was almost completely dust like.Usually a 50g would last me a week but in this case it lasted only 3 days.I am extremely disappointed and angry at the state of your product.
winfield red rolling tobacco 50 gramme
Hello, i recently purchased a 50 gramme pouch of Winfield Red as I regularly do. However on this particular day upon opening my pouch I was confronted with a pouch full of very dry and not very fresh tobacco! I returned it immediately to the Coles store in Whyalla where I was told they couldn't exchange or refund my money and that I'd need to contact Winfield Red. After bit of research I found Yous and decided to inform you of firstly the substandard product and the service I received.
pall mall
Good Day
This morning at 10am (South African Time) i took out a cigarette from my box of Pall Mall bought at Rockview Service Station in Amanzimtoti, Durban.
Two Cigarettes, have holes in the paper and cannot be smoked, this is the second time i am having to throw cigarettes away from my box of Pall Mall Blue.
When this is my last two cigarettes, it is extremely frustrating and as i am an extremely loyal customer smoking Pall Mall for almost 7 years, i feel i should be compensated for this. Refunded or replaced.
Attached are the pictures.
Thank you
ND MacNicol
kent menthol cigarettes - broken cigarette in sealed packet
Good day
I brought a packet of Kent Menthol Cigarettes yesterday, 28 August 2017 at a local Bottle store. The packet was sealed as always but after opening it, I discovered the damaged cigarette as per attached photo's. I really think that this is not a good reflection on the company's Brand Name & for me it is not nice to pay for expensive cigarettes just to through away some of it.
Kind Regards
Adri Prinsloo
British American Tobacco Reviews 0
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British American Tobacco emailssupport@bat.com100%Confidence score: 100%Support
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British American Tobacco addressGlobe House, 4 Temple Place, London, WC2R 2PG, United Kingdom
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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