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CB Cruises and Charters Brittany Ferries Terrible customer service (land)
Brittany Ferries

Brittany Ferries review: Terrible customer service (land)

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6:59 am EDT
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This relates to the reservations and land customer service and not onboard.

My second booking with Brittany Ferries and the second very inconvenient reschedulling.

I booked Rosslare to Cherbourg to arrive in daylight as I have a long onward car drive. When they reschedulled, the offer was a refund or another date if the new times did not suit. I found that they have a sailing from Cork the next day, which suited better, which actually cost €13 less, so I asked reservations to change it for me. They agreed, but would not price match, so despite the lower fare, they refused to refund me the €13 difference. If I cancelled the booking, I could get a full refund and book the Cork leg myself, saving the €13! It took 4 days before reservations cancelled the Rosslare leg, by which time, the Cork fare had increased by €40. After serveral emails and telephone calls, they eventually gave me the sailing at the original fare, but not the €13 refund. I asked for a free gesture such as some meal vouchers or a cabin upgrade to make up for the inconvenience and this was flatly refused.

So I wrote to Brittany's customer services for Ireland-France, and this is based in England! They have a 28 WORKING DAY response time, persumably due to a massive amount of complaints. Again, after a long wait, I received a partial response and a flat refusal of any gesture. While Brittany Ferries prices are good, I am very reluctant to trust them again as their land based customer service is terrible. Perhaps the ships and crew will be better.

Desired outcome: A small, free geture of goodwill and acknowledgement of the poor service given.

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  1. Brittany Ferries Contacts

  2. Brittany Ferries phone numbers
    01752 648000
    01752 648000
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  3. Brittany Ferries address
    Millbay, Plymouth, Devon, Devon, PL1 3EW
  4. Brittany Ferries social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024