Bubs n Grubs
Reviews and Complaints

AVOID THESE GUYS LIKE THE PLAGUE!

So, I ordered this thingamajig from Bubs n Grubs, and guess what? They had the audacity to send it to me without the power cable! Can you believe it? And you know what they did? They had the nerve to blame the manufacturer for sending me an opened box. Can you imagine? I contacted them, hoping for some help, but nope, they were about as useful as a chocolate teapot. They flat out refused to take any responsibility for their mistake. Instead, they had the gall to blame me and even Australia Post. Can you believe the nerve?

They had the audacity to claim that they had video footage of my item being sent in perfect condition and factory sealed. Yeah, right! Like I'm supposed to believe that load of baloney. They kept telling me to contact the manufacturer and get them to send me a new power cord. Can you believe the cheek of these guys? After all the trouble they caused, they expected me to do their job for them.

Well, after going back and forth with these clowns, I finally gave up and decided to contact the manufacturer myself. And guess what? They were actually helpful! Can you believe it? They sent me a brand spanking new power cord for free. It's like night and day compared to dealing with Bubs n Grubs. The manufacturer even told me that the item they sold me was over 3 years old, just by looking at the serial number. Can you believe the nerve of Bubs n Grubs? Selling me outdated stuff like that.

I've heard from others that they've had their fair share of problems with this company too. It seems like I'm not the only one who's been burned by these grubs. Thankfully, the manufacturer knew what was up and was quick to help me out. They probably knew that I would get absolutely nowhere with Bubs n Grubs.

So, take my advice and steer clear of these guys. They're nothing but a bunch of grubs who don't take responsibility for their mistakes. Save yourself the headache and find a more reliable company to deal with. Trust me, you'll thank me later.

I reckon if I had the option, I'd give these blokes a big fat zero stars. Let me tell ya, these guys are nothing but a bunch of dodgy crooks. About a year ago, I decided to buy a Graco baby swing from their website, thinking it would be a top-notch purchase. Boy, was I wrong!

After a while, the swing stopped working, so I thought, "No worries, I'll just shoot 'em an email and they'll sort it out." But guess what? They didn't provide a phone number to call, so email was my only option. I reached out to them, explaining the issue and asking for some support. You know what I got in return? Absolute silence! Not a single response from these clowns.

So, I thought I'd take matters into my own hands and send the swing back to them, hoping the manufacturer could have a squiz at it. But when I rocked up to their place on 27/1/2019, they were nowhere to be found. Now, my swing has been gathering dust at the Tingalpa post office ever since. I've sent them three more emails, trying to figure out what the bloody hell is going on, but still no response. Frustrated, I decided to give 'em a bell on their retail line, 'cause that was the only phone number I could find. And you know what they told me? They said they had email support, but clearly that's a load of rubbish!

So here I am, a whole month later, with my swing stuck at the post office, and these wankers refuse to do a single thing about it. Can you believe it? My $400 baby swing has been completely abandoned by these shonky buggers.

Let me tell ya, I won't be dealing with these jokers ever again. I reckon you should be bloody careful if you're thinking of buying anything from 'em. Once they've got your money, they couldn't care less about providing any sort of customer support. So take my advice, mate, and steer clear of these rip-off merchants.

I gotta tell ya, stay away from these guys at Bubs n Grubs, seriously. Their conduct is just plain awful, I'm tellin' ya. So here's the deal, I placed an order with 'em, right? And get this, they tell me it's gonna be on back order until August! That's like, over 4 months away, man. Now, I ain't got no problem with that, you know, things happen. But when I asked for a refund, they straight up told me, "Nah, we ain't gonna give you no refund, 'cause we already told you when it's gonna be here." Can you believe that?

So, I'm like, alright, let's try to work this out, you know? But guess what? They hit me with this threat, man. They're all like, "Hey, we check out our customers before we give 'em anything, based on their ratings and stuff. It's kinda like a credit rating, you know?" I mean, seriously? Who do they think they are, acting all high and mighty like that? It's just plain ridiculous.

Oh, and here's an update for ya. They even brought up the whole solicitor thing, man. Not just because of my negative reviews, but they're tryin' to say I breached some contract 'cause I did a chargeback through my bank. Can you believe the nerve of these guys? They're just a bunch of scum, I'm tellin' ya.

So, yeah, that's my experience with Bubs n Grubs. I wouldn't touch 'em with a ten-foot pole, if I were you. Stay far, far away, my friend.

I wouldn't recommend buying stuff online from this company, seriously! So, I ordered these 3 love to dream swaddles, right? But guess what? They messed up and sent me the wrong type! Can you believe it? I mean, come on! So, I did the right thing and sent it back to them, like, within days of getting it. But you know what? Weeks went by and I didn't hear a peep from them. Nada! Zilch! Zero communication! Can you imagine my frustration?

But wait, it gets even better! Auspost, bless their hearts, sent me emails saying that the item had been delivered back to bubs n grubs. So, I thought, "Great! They must have received it by now." But nope, when I contacted them, they acted like they had no clue about it. Seriously, what's up with that? I waited for days, patiently (well, kinda patiently) for a response. And you know what? Crickets! Not a single word from them.

So, I had to take matters into my own hands. I straight up told them, "Send me my stuff ASAP or give me a refund!" And guess what? They didn't even bother to write back. Can you believe the nerve? But hey, at least they sent me a refund eventually. I guess that's something, right?

Oh, and here's a little side note for you all. If you dare to leave a 1-star rating and express your dissatisfaction, they'll go all bully mode on you. They'll accuse you of lying and stuff. And get this, they'll even threaten to bring in their "solicitor" if you don't change or remove your review. Can you say intimidation tactics? It's like they don't know how to handle negative feedback or something.

Honestly, this company seriously needs to learn how to run a business. I mean, just take a look at all the bad reviews they have. It's not like all of us could be lying, right? This whole situation is an absolute joke, I tell ya! They don't deserve a single cent of your hard-earned money. Save yourself the trouble and shop elsewhere, folks. Trust me on this one.

So, I gotta tell ya, I had a pretty rough experience with Bubs n Grubs. I mean, seriously, it was a total nightmare. I decided to buy a crib from their website, bubsngrubs.com.au, and I even called up their Perth store to make sure it would be sent out within two weeks. They assured me it would be no problem.

Well, let me tell ya, three weeks went by and I still hadn't received my crib. Can you believe it? I reached out to the store and they told me that the item was delayed by the supplier and would take another week. I was already getting pretty frustrated, but I thought, okay, I can wait another week.

But guess what? Another week passed and I still didn't have my crib. Can you believe the nerve of these guys? They had the audacity to tell me that it would be another week, and then, get this, "possibly" another week after that. I had had enough. I decided to ask for a refund, just like the store colleague from their fancy automated help desk had advised me to do.

But you know what happened next? Absolutely nothing. I didn't hear a peep from them. So, I waited a few more days and reached out again. And what do you think happened? Yup, you guessed it, still no response. I was starting to lose my patience.

And then, out of the blue, I get a text saying that my item has been dispatched. Can you believe the timing? I had already gone and bought a new crib because, let's face it, babies don't wait around for no one! So, I spent a whole evening dealing with their so-called help desk, and let me tell ya, they were absolutely useless. Not only did they not resolve my issue, but they also spoke to me in the most appalling manner. I was shocked.

Honestly, I wouldn't wish this experience on my worst enemy. I would never, ever recommend Bubs n Grubs to anyone. Their lack of communication between their head office, suppliers, and customers is just downright disgusting and incompetent. It's a real shame, because I had high hopes for them. But, hey, you live and you learn, right? Trust me, save yourself the headache and steer clear of these guys. They're just terrible.

I really wish I had checked out the reviews on this website before we made our purchase. Let me tell you, the customer service at Bubs n Grubs is hands down the worst I have ever experienced in Australia. If I could, I would give them a big fat zero. They didn't even bother delivering our product and had the audacity to blame the courier delays on the coronavirus. But here's the kicker - they hadn't even sent out our order in the first place! And to make matters worse, they flat out refused to give us a refund.

Sure, they might argue that their terms and conditions mention that freight delays are to be expected, and that may be true. But it's completely irrelevant when they haven't even shipped the order yet. We tried to cancel our order and asked for a refund, but they had the nerve to claim that we had changed our minds when we hadn't. We ended up getting our product from somewhere else after waiting for a whole month. And guess what? As soon as consumer affairs got involved, they suddenly decided to ship our product. How convenient, right? And now they're saying we can't get a refund anymore.

I'm telling you, stay far away from Bubs n Grubs. Their service is absolutely atrocious, and they have no problem being rude and unethical. Do yourself a favor and go somewhere reputable instead. Trust me, you'll thank me later.

So, I gotta tell ya, my experience with Bubs n Grubs was a real rollercoaster ride, let me tell ya. At first, things seemed alright, but then disaster struck when I received a damaged cot. Can you believe it? I mean, come on!

Now, you'd think they'd be all understanding and helpful, right? Well, think again! They sent me straight to their help desk, and let me tell ya, those folks were anything but helpful. They were rude, obstructive, and even had the nerve to try and blame me for the whole mess! Can you believe the audacity?

But wait, it gets even better. They wanted me to wait around while they went through their fancy processes and tried to squeeze some compensation out of the transit company. Like, seriously? I'm supposed to just sit there and twiddle my thumbs while they sort out their mess? No way, José!

To top it all off, they expected me to handle not just one, but FIVE heavy packages all by myself. Can you believe that? And get this, I'm heavily pregnant! I mean, come on, give a gal a break! But oh no, because I had the audacity to wait for my partner to get home and help me out, suddenly it's all my fault. Can you believe the nerve?

So, naturally, I stood up for myself and my rights. And what do they do? They have the gall to call me threatening and aggressive! Can you believe it? Talk about a double standard!

And let me tell ya, the emails just kept pouring in. They bombarded me with message after message, like they were trying to drown me in their poor customer service. It was absolutely bonkers, I tell ya. I even reached out to the owners, hoping for some sanity, but guess what? They responded in the exact same manner. Can you believe the madness?

Honestly, I don't know how these folks stay in business with such atrocious customer service. It's mind-boggling, really. So, take my advice and steer clear of Bubs n Grubs. Trust me, doing business with them will turn into an absolute nightmare. Save yourself the headache, my friend!

So, let me tell you about this website called Bubs n Grubs. They claim to be all about that good customer service and promise to dispatch your order within 2 days. But let me tell you, that's just a load of baloney. They don't bother to mention that your precious item is actually out of stock until after you've already paid for it. Sneaky, right?

I had the misfortune of experiencing this firsthand. They sent me an email saying it would take a whole week for my order to be dispatched. Well, guess what? That week came and went, and not a peep from Bubs n Grubs. I tried reaching out to them, but all I got was the same old story - "just another week." Talk about being brushed off!

To make matters worse, every time I contacted them, they claimed that they weren't the right person to handle my inquiry. Seriously, who is the right person then? It felt like I was playing a never-ending game of pass the parcel. Frustrated and fed up, I finally decided to ask for a refund. They told me to fill out some fancy-schmancy "ticket" to get it. But you know what happened next? Radio silence. No refund, no communication. Nada.

At my wit's end, I reached out to PayPal for help. Thank goodness for them, because they actually came through. But guess what? Bubs n Grubs didn't take too kindly to that. They responded to me with hostility, as if I was the one in the wrong. Can you believe it?

The battle for my refund continues, my friends. And just when I thought things couldn't get any worse, yesterday they had the audacity to send my order. As if that somehow makes up for all the lies and delays. Unbelievable! And to top it all off, they refuse to take it back and give me a refund, even though it's been weeks and I managed to get the same item from somewhere else in just two days.

Let me give you a piece of advice: steer clear of these guys. Don't waste your time and money on Bubs n Grubs. They're nothing but a bunch of deceitful, unhelpful, and untrustworthy individuals. Save yourself the headache and find a more reliable place to shop. Trust me, you'll thank me later.

If I could give minus stars, I would. I ordered my cot in January and they said it would be delayed 'cause of the pandemic, which was alright, I guess. They told me I wouldn't get the cot until March. So, March comes and goes, and guess what? Still no cot. April rolls around, and my baby is born, and I still don't know where the cot is. Finally, at the end of April, the cot shows up. But here's the kicker - I had a c-section and needed help to recover, so I was staying somewhere else and couldn't put the cot together right away. When I finally got around to it, I noticed a big ol' crack in the frame of the gate piece. I reached out to the company, and guess what they said? They said it was my fault 'cause I didn't unpack it fast enough. But here's the thing, nowhere on their website does it say what they consider a "reasonable amount of time." So, I've been going back and forth with them through email for weeks now, and I still don't have a safe place for my baby to sleep. The best they offered me was to pay for a replacement piece, but they couldn't even tell me how much it would cost or when I could buy it. I'm a single parent, and I can't afford to buy a whole new cot or have my baby sleep without one. Their customer service is just plain terrible. They don't have any empathy at all. I paid $500 for a cot that I can't even use.

UPDATE - Get this, they actually threatened to sue me over this review! Can you believe it? It just goes to show how unprofessional and immature they are. Their customer service is a joke.

0 STARS BUYERS BEWARE

Sometimes when you buy stuff, it's gonna be broken. And you gotta exchange it, right? Well, not at Bubs N Grubs. Let me tell you, that's just the beginning of the mess.

I bought this Babyhood cot, right? And guess what? It had this big ol' crack on the headboard or end, I can't remember. So, I reported it to the helpdesk on Friday, and all they kept saying was, "We'll update you." So, I thought, "Hey, let me call the store and see if they can help." But nope, the helpdesk person was like, "Don't call the store, they can't do anything for ya." And they also told me not to contact the manufacturer 'cause apparently, the contract is with them. Talk about rude post-sales communication, am I right?

Anyway, they finally told me to pack up the broken piece and said they'd arrange a courier to pick it up at their expense. Supposedly, it was an act of good faith. But let me tell ya, I had to make sure that thing was packaged properly 'cause they said it wouldn't have insurance. And then they'd assess it and send it back to me.

Oh, and get this! They also sent me an email asking me to write a review of the product on their website, no matter if it was positive or negative. And let me tell ya, that thing smelled like fresh paint. So, I wrote my review, and I made sure to share my whole experience, including the stinky paint situation.

Well, guess what happened next? The owner of the store contacted me again, and let me tell ya, this person is rude and has zero ethics and communication skills. They even threatened me with legal action for writing that review. Can you believe it? I even took screenshots of what they said, but they kept denying it and still threatened me.

So, I told 'em, "Fine, I'll write another review about my experience trying to get this broken part exchanged so my baby can have a safe place to sleep." And you know what they said? They canceled the courier and told me I had to return it at my own expense.

Let me tell ya, after reading other reviews on another website, I wouldn't trust this person to return it anyway. So, I've lodged a complaint with fair trading. My advice? Go buy from a big company, folks!

Man, let me tell you about my experience with Bubs n Grubs. If I could, I would give them a big fat negative five stars, no doubt about it. So, I decided to order something online from their website, thinking it would be a smooth process. Boy, was I wrong!

After I placed my order, they had the audacity to tell me that it would take a whopping four months for my product to arrive. Can you believe that? Four months! I mean, come on, who has that kind of time to wait around for a baby product? Definitely not me.

So, naturally, I decided to cancel my order and get a refund. But guess what? These guys have some crazy policy where they won't refund or cancel your order. Instead, they offered me some useless store credit. Like, seriously? What am I supposed to do with that? I don't want to buy anything else from them, I just want my money back!

To make matters worse, when I expressed my frustration and disappointment, they had the nerve to threaten me with lawsuits. Can you believe the audacity? I'm just a regular person trying to get what I paid for, and they're out here throwing legal threats at me. It's absolutely ridiculous.

Needless to say, I will never, ever shop with Bubs n Grubs again. Their customer service is a joke, and their policies are downright unfair. I wouldn't wish this kind of experience on my worst enemy. Save yourself the trouble and shop elsewhere, folks. Trust me, you'll thank me later.

So, I had this real bummer experience with Bubs n Grubs, mate. I reckon they're a bit dodgy, ya know? I placed an order online and right after, I gave 'em a ring to cancel it and get me money back. But guess what? They flat out refused, can ya believe it? Now me poor daughter's gotta wait a whole three months without a stroller 'cause their delivery is slower than a snail on a Sunday arvo. Fair dinkum, their service is a real shocker, mate. And don't even get me started on their outdated policies, it's like they're stuck in the Stone Age or somethin'. You can bet your bottom dollar I won't be usin' their services ever again, that's for sure.

I wouldn't recommend purchasing from Bubs n Grubs. We recently bought a pram and inquired about a specific accessory. They informed us that it wasn't included, so we decided to purchase it separately. However, to our surprise, the accessory was actually included with the pram. When we asked for a refund, they outright and impolitely refused. That's when the trouble began - they started harassing us and even threatened legal action. So, potential buyers, please be cautious.

So, we bought something from Bubs n Grubs and it turned out to be a total disaster. The reason? Well, their advertising was all misleading and false. Can you believe it? And when we tried to sort things out, they just flat out refused to take any responsibility. No exchange, no refund, nothing. Can you imagine?

To make matters worse, their so-called "ticket" system is a joke. You can't even talk to a real person about your issues. It's like they don't even care about their customers. And let me tell you, their staff? Absolutely horrible. They were downright abusive and crude. I mean, who talks to customers like that? They even used all caps and a bunch of exclamation marks to try and make their point. Talk about unprofessional!

It's pretty clear that customer satisfaction is not a priority for these guys. They just want your money and then they're done with you. So, if you're thinking about buying anything from Bubs n Grubs, I'd say think again. Save yourself the headache and find a company that actually cares about their customers. Trust me, you'll thank me later.

This company ain't doin' it right, mate. They shouldn't be lettin' folks buy stuff online if they ain't got it in stock. It's easy to miss that tiny bit of writin' that says you won't be gettin' your hands on it for months. I made that mistake, and guess what? They flat out refused to give me a refund. All they said was they'd keep 20% of my hard-earned cash. Sounds like a scam to me, tryin' to make a quick buck. I hope they don't see that the item ain't in stock, let folks buy it, and then pocket some of their money. Trust me, mate, stay away from 'em. That's my honest advice.

11 minutes ago

Man, let me tell ya, if I had the option to give these guys minus 5 stars, I totally would. So, get this, we decided to cancel our order, right? And we were straight up told, like, with words and everything, that it was gonna be cancelled and not sent out. But guess what? Three whole weeks later, outta nowhere, we get an email from the courier, asking to deliver the dang thing. Can you believe it? We told the courier to send it back 'cause there was a big ol' mistake. Then, we reached out to Bubs n Grubs, and you know what they said? They had the nerve to tell us that they never agreed to give us a refund or take the thing back! Can you believe the audacity? Don't even think about buying anything from these guys, 'cause they straight up dishonest, man.

Absolutely shocking experience with Bubs n Grubs. They had the audacity to sell me a faulty product, and when I confronted them about it, they flat out denied any responsibility. Can you believe that? They even had the nerve to try and pass the buck onto the manufacturer, completely disregarding consumer law. It's like they think they're above the rules or something.

I had to take matters into my own hands and get Fair Trading involved. Thankfully, they ruled in my favor, but guess what? Bubs n Grubs completely ignored their decision. Talk about blatant disregard for authority. It's clear that they have no respect for the law or their customers.

Thank goodness I had the foresight to use PayPal for my purchase. It was only through their intervention that I finally received the refund that I was entitled to. Bubs n Grubs fought tooth and nail against it, but in the end, justice prevailed.

Throughout this whole ordeal, their communication was absolutely appalling. They were aggressive, unprofessional, and even resorted to making threats at times. Who do they think they are? Treating customers like that is simply unacceptable.

I'm not the only one who has had a terrible experience with Bubs n Grubs. Just take a look at the countless negative reviews on Google and Product Review. It's clear that this is a pattern of behavior for them. My advice? Steer clear and avoid them at all costs.

In conclusion, my encounter with Bubs n Grubs was nothing short of a nightmare. From selling faulty products to refusing refunds and displaying unprofessional behavior, they have proven themselves to be a company that cannot be trusted. Save yourself the trouble and find a reputable retailer instead.

Warning to anyone who's thinking of doing some online shopping with this company, Bubs n Grubs. Man, oh man, do I wish I had done my research before making the dumb mistake of buying from them. Let me tell you, their customer service is a total disaster. I mean, it's so bad that I wouldn't be surprised if they're using some call center in a faraway land to handle all their complaints.

So get this, they go ahead and deliver this fancy-schmancy folding cot right to my front door. But guess what? The dang thing has a broken base! Can you believe it? And to top it all off, they won't even take an ounce of responsibility for it. Can you imagine? I ain't about to risk my precious grandson's safety by putting him in that rickety cot. No way, Jose!

Let me tell you, folks, this whole experience has been a real headache. I mean, who wants to deal with a company that can't even deliver a decent product without it falling apart? Not me, that's for sure. And don't even get me started on their lack of accountability. It's like they just don't care about their customers at all.

So, take my advice and steer clear of Bubs n Grubs. Save yourself the trouble and find a company that actually gives a hoot about their customers. Trust me, you'll thank me later.

I just received my order from Bubs n Grubs and I gotta say, I'm pretty disappointed. The Uppa Baby Snug seat was just thrown into the same package as the Charli Chair without any wrapping. It's supposed to be a gift, but now it looks all gross and dusty. Seriously, what kind of packaging is the Uppa Baby supposed to come in? Why would they just unwrap it like that? And to top it off, the box for the Charli Chair is all damaged and looks like it's been through a rough time. It looks like something you'd find at a second-hand store or a garage sale.

I did get an apology from them, which is something I guess. They also gave me a 5% discount for my next order. But honestly, that's not gonna make up for the fact that my gift looks like it's been through the wringer. I mean, who wants to give someone a gift that looks like it's been sitting in a dusty corner for ages? Not me, that's for sure.

Overall, the way these gifts arrived is just not acceptable. I expected better from Bubs n Grubs. I hope they improve their packaging and make sure that their products arrive in good condition, especially when they're meant to be gifts.

BUYERS BEWARE!

I gotta say, the service at Bubs n Grubs is just plain terrible. I mean, seriously, it's like they don't even care about their customers. So here's the deal: I went ahead and ordered this product online, right? It cost me a whopping $310! But guess what? When I finally got in touch with them, they had the audacity to tell me that the product was "discontinued". Can you believe that? I was fuming!

They promised me a refund, but let me tell you, it's been a whole 10 days and I still haven't seen a single cent. I've sent them countless emails, but all they keep saying is that they'll "follow it up". Well, guess what? I'm still waiting for that follow-up. It's just plain disappointing, you know? They take your hard-earned money for these expensive items that they don't even have in stock, and then they can't even give you a refund on time. It's just not right.

But here's the kicker: I found the exact same product on another website, and get this, it was even cheaper! And you know what else? It was shipped and delivered to me in just 2 days. Now that's what I call good service! So trust me when I say, I wouldn't recommend this company to my worst enemy. Seriously, do yourself a favor and shop around. You'll find better prices and way better service elsewhere.

So yeah, that's my two cents. Take it or leave it, but I hope it helps you make a better decision than I did. Good luck out there, folks!