Bulk Apothecary’s earns a 2.1-star rating from 41 reviews, showing that the majority of DIY enthusiasts and small business owners are somewhat dissatisfied with their raw materials and supplies.
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My company has used bulk apothecary for a while now and from experience we know that they have terrible stock control issues
My company has used bulk apothecary for a while now and from experience we know that they have terrible stock control issues. What that means is you need to call and talk with a manager to verify your item is in stock before you place your order or you will be out of money for a week to 1 month. Knowing that, We called Bulk Apothecary on 11/13 to verify that they had stock of the drum I was to order. I was placed on hold while the person got someone to check the warehouse and verify it was in stock. I was told they had "plenty of drums in stock". Pleased with that response I proceeded to place my order online. I asked if this could ship same day and they said no, but it for sure could ship in a few days as there was limited people in warehouse etc. After I placed my order, I immediately got an email showing receipt of my order. I simply replied to that email asking for shipping dimensions so I could send the BOL. On 11/14 I got the shipping dimensions , I asked about the nmfc code and didn't get a response back until 11/18, I then asked for the shipping hours to set up the BOL. on 11/22 I get an email saying they don't have any drums in stock. I then call and ask for a manager because at this point I am very frustrated. I paid for an item I was told was in stock and assigned to me so why now is my item not in stock and why am I only finding out now on the 22nd?! The manager Mackenzie says she will speak with the owners etc and try to locate a drum or do something to help us.. I don't get any calls back and I am the one who has to keep calling until today 11/25 at 2:51pm I finally get ahold of Mackenzie and she tell me there is nothing they can do and refund is only option for wait until new material comes in which I was told was in December. Bottom line is I placed my order on 11/13 and didn't get notified that my product was out of stock until 11/22. Any anyone dares dispute this I will post a link on dropbox to follow the email chain. Not One person emailed or called us to notify the product was out of stock until the 22nd! I warn EVERYONE to stay away from these people. They really need to get their stuff together and take the time to develop true stock control that ties into the website. There are COUNTLESS complaints online about them. Heed the warning people and STAY AWAY!
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About Bulk Apothecary
Founded in 2010, Bulk Apothecary has grown to become one of the largest online retailers in the United States and has served thousands of satisfied customers worldwide. The company’s products are extensively tested to ensure that customers receive only top-quality items.
Bulk Apothecary has an extensive range of products, including essential oils, carrier oils, butters, lotions, soaps, candles, and aromatherapy products. The company specializes in wholesale items, making it an ideal place for small businesses, entrepreneurs, and individuals looking to bulk purchase raw materials for crafting or to create their own products.
The company’s website is user-friendly, offering a seamless shopping experience for customers. Customers can easily find products they’re looking for by using an intuitive search function, or browse through various product categories.
Bulk Apothecary values customer satisfaction, which is why it offers a 100% satisfaction guarantee. The company is committed to providing excellent customer service, and its team of experts are always ready to help potential and existing customers with any issues or inquiries they may have.
In summary, Bulk Apothecary is a reliable, customer-focused company that provides top-quality natural ingredients, packaging, and raw materials. If you’re looking for affordable and high-quality products, Bulk Apothecary is definitely worth checking out.
Overview of Bulk Apothecary complaint handling
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Bulk Apothecary Contacts
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Bulk Apothecary phone numbers+1 (330) 562-8022+1 (330) 562-8022Click up if you have successfully reached Bulk Apothecary by calling +1 (330) 562-8022 phone number 0 0 users reported that they have successfully reached Bulk Apothecary by calling +1 (330) 562-8022 phone number Click down if you have unsuccessfully reached Bulk Apothecary by calling +1 (330) 562-8022 phone number 0 0 users reported that they have UNsuccessfully reached Bulk Apothecary by calling +1 (330) 562-8022 phone number
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Bulk Apothecary emailsdocuments@bulkapothecary.com98%Confidence score: 98%sales@bulkapothecary.com98%Confidence score: 98%Salesgraphics@bulkapothecary.com97%Confidence score: 97%privatelabel@bulkapothecary.com96%Confidence score: 96%customersupport@bulkapothecary.com95%Confidence score: 95%Support
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Bulk Apothecary address115 Lena Dr, Aurora, Ohio, 44202-9202, United States
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Bulk Apothecary social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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