ButcherBox
Reviews and Complaints

I live in a big city and it's a real pain to walk to the market and carry home a lot of meat. That's why I decided to try out ButcherBox. Let me tell you, it's been a game changer. They send everything to me cold in an insulated box with a block of dry ice so everything is still frozen when it arrives. No more worrying about the meat going bad on the way home!

The meat itself is top-notch quality. I've tried a variety of cuts and they've all been delicious. ButcherBox also has some really good salmon pieces too, which I wasn't expecting. I'm not usually a big fish person, but I've been pleasantly surprised by how much I've enjoyed their salmon.

One thing I really appreciate about ButcherBox is their customer support. I had a question about my order and they were quick to respond and very helpful. It's always nice to know that a company has your back if something goes wrong.

Overall, I'd say that ButcherBox is a winner. They make it easy to get high-quality meat without having to leave your house. If you're looking for a convenient and reliable meat delivery service, I'd definitely recommend giving them a try.

I recently decided to try out ButcherBox for my keto diet needs after watching a video by Thomas DeLauer. He mentioned that I could get a discount, but unfortunately, that never happened. I ended up paying $149 for my box of meat, which was supposed to be delivered on 12/1. However, the delivery never arrived and I was left wondering where my food was.

After waiting for a while, I finally received a long-winded message from someone in their customer service department. While I appreciated the effort, I just wanted to know when I could expect my food to arrive. Unfortunately, I didn't get a clear answer to my question. Instead, I was asked to rate the customer service representative's message.

Overall, I'm a bit disappointed with my experience with ButcherBox. While the idea of having high-quality meat delivered to my doorstep was appealing, the lack of communication and delays in delivery left me feeling frustrated. I hope that they can improve their service in the future so that others don't have to go through the same experience that I did.

In fact, I even posted a review on Thomas DeLauer's YouTube video about grass-fed beef to share my thoughts on my experience with ButcherBox. Hopefully, others will be able to make a more informed decision about whether or not to try out this service.

Living in a big city can be tough when it comes to finding fresh, high-quality meat. That's why I turned to ButcherBox to get my fix of natural, grass-fed goodness. The meat always arrives frozen and packed with dry ice, ensuring that it stays fresh and delicious until I'm ready to cook it up.

I like to mix up my orders each month, alternating between beef and chicken one month and beef and pork the next. And of course, I always throw in a few extra burgers for good measure. It's great to have a freezer stocked with such high-quality meat, knowing that I'm feeding myself and my family the best possible ingredients.

I did have to reach out to customer service once, and while they did eventually resolve my issue to my satisfaction, it did take a few days for them to get back to me. I do wish they were a bit quicker with their response times, but overall I'm still very happy with my ButcherBox experience. It's a great way to get top-notch meat delivered right to my doorstep, without having to worry about the hassle of finding a quality market in the city.

So, I just got my monthly order from ButcherBox and boy was I surprised! There were a few items that I didn't order and my total price was way higher than usual. I was a bit confused and frustrated, so I decided to give their customer service a call.

When I explained the situation to them, they didn't seem too concerned. They basically told me that it was my fault for not reviewing my order properly. I was taken aback by their response because I always review my orders and I know how to use the site. The items that I brought to their attention were definitely not ordered by me.

I tried to reason with them, but they refused to accept that it was even a possibility. I asked to speak to a supervisor, but they told me that it would take up to 48 hours for them to get back to me. I was not happy with their response, so I decided to cancel my account and take my business elsewhere.

Overall, I was disappointed with my experience with ButcherBox. Their customer service was not helpful and they didn't seem to care about my concerns. I won't be ordering from them again.

I'm a big fan of meat, and I follow a low carb diet, so when my mom told me about ButcherBox a few weeks ago, I was intrigued. She offered to pay for it, which was really nice of her, so I decided to give it a try. Let me tell you, this place is amazing! The meat is outstanding, and it's so great to know that the animals are treated well.

I've already picked out my selection for my next box, and I added a free range turkey for Thanksgiving, as well as an add-on pack of apple gouda sausage. I can't wait to try everything! The shipping was prompt, and my box arrived within a week of billing, still frozen solid. The price is reasonable, especially considering the quality of the meat.

I'm really looking forward to my next box, and I'm excited to try all the different cuts of meat. And of course, I can't wait for my free range turkey to arrive for Thanksgiving! If you're a meat lover like me, I highly recommend ButcherBox. You won't be disappointed!

I had a really bad experience with ButcherBox. I placed my first order on Friday 01/17 and it's now 01/21 and I still haven't received any update on my shipment. I tried to contact their customer service via chat and it was terrible. They told me that orders need 1-3 business days of processing before shipping, but it's already been 3 business days since I placed my order and on 01/22 it will be 4 business days. I asked a question and the first rep I was speaking to canceled the chat telling me to have a good day.

To make matters worse, they were telling me that I placed the order on Saturday when I actually placed it on Friday. Even on my order history, it says Friday 01/17. I am really upset by the level of customer service provided by SHELAH and Janet. Shelah closed the chat on me before even coming to any bit of resolution. As a new customer, I received no help whatsoever.

I am horrified by this experience. I was really excited to try ButcherBox, but now I am not sure if I will ever order from them again. It's really disappointing to have such a bad experience with a company that I was looking forward to trying.

The food products from ButcherBox are pretty good, but I gotta say, their customer service is just plain terrible. The whole process of editing your order and getting it delivered is just a pain in the butt. I mean, you can't even tell when your box is gonna show up like you can with other meal services. And half the time, my packages arrived way later than I wanted them to. One time, they even delivered my box wrong, but when I asked for a refund or replacement, they just flat out refused.

I had another issue too, and when I reached out to customer service, they were just no help at all. They kept saying stuff like "There's nothing we can do" and "I'll get back to you" and then they'd follow up with "there's nothing we can do" again. They wouldn't even let me talk to a supervisor or issue a credit or refund. It was like talking to a brick wall.

I talked to two different customer service reps, and they both used the same phrases, so I'm pretty sure it's just part of their script. Honestly, it's really disappointing to get such bad service for something that should have been an easy fix. I ended up just canceling my subscription altogether.

Me and my wife have been ordering from ButcherBox for a long time now. We've had some issues with our orders, like missing items or damaged packaging, but we always call customer support and they say they'll add it to our next box. They never make a special shipment just for us, but that's okay, we understand they have a lot of customers to take care of. Sometimes, we even purchase our next box and still don't receive the items missing from the previous one. We call support again and they act like they don't know what we're talking about, which can be frustrating.

We recently had a baby and we've been pretty busy taking care of him, so we haven't been checking our emails every day. We noticed on the 13th that they sent an email on the 10th, giving us only 48 hours to change or cancel our order. We called to cancel it the same day the payment started processing, but they said they couldn't do anything about it. They told us we could return the package to sender, but they wouldn't issue a refund. We were pretty disappointed with their response, especially since we've been loyal customers for so long.

To make matters worse, their customer support can be pretty rude and unhelpful at times. We understand they deal with a lot of complaints, but it would be nice if they could be a little more understanding and patient with us. Despite these issues, we still order from ButcherBox because we love the quality of their meat. We just wish they could improve their customer service and be a little more flexible with their policies.

I gotta say, I've been subscribed to ButcherBox for a while now and it's been a game changer for my beef needs. I go for the All Beef box, which costs $129 and comes every three months. I hardly ever have to go to the grocery store for beef anymore, it's all taken care of with this subscription.

The beef arrives frozen and packed super well. Each cut is wrapped up tight and labeled clearly, so I always know what I'm getting. Sometimes they even throw in extra pounds of ground beef or bacon for free, which is a sweet deal. You just pay a small fee once and then those items are included in every box for as long as you're subscribed.

I will say, there was one time where I wasn't totally satisfied. It wasn't their fault though - the COVID19 pandemic hit and they ran out of my favorite 85/15 ground beef in one pound packs. But they made it right by substituting in beef patties and refunding the cost of the missing ground beef. So I can't really complain.

Overall, I find that ButcherBox is super reliable. They always let me know when my next box is coming and it arrives like clockwork. Plus, as a bonus, my neighbor and I have found a great use for the boxes - we use them as sturdy beds for our local feral cat colony!

All in all, I highly recommend ButcherBox. It's made my life easier and I'm always happy with the quality of the beef.

I gotta say, I was really impressed with the quality of the meat I got from ButcherBox. The packaging was top-notch, with each piece of meat individually frozen and sealed up tight in plastic. And the insulated carry-on container was a nice touch, too - way better than those big ol' packs of meat that just sit on a bed of ice.

Now, I'm no expert on meat or anything, but I could tell that this stuff was the real deal. I think it was raised on pasture or something, which is way better than the 3-month grass-fed stuff you get at most "organic" places. And man, did it taste good. The portions were cut just right, and everything was cooked up perfectly.

One thing to keep in mind, though - make sure you know which day of the month your box is coming. I was looking for mine for a whole week because I was used to getting organic meat that comes on ice in a thermo container, but this stuff comes frozen. So just double-check the delivery date so you don't miss out on your meaty goodness.

And the price was pretty good, too. I actually paid less for this meat than I have for some of that 3-month grass-fed stuff. So if you're looking for some great meat at a great price, ButcherBox is definitely worth checking out.

Now, I do have to say that the customer service is pretty terrible. My meat ended up coming about two weeks later than they said it would, and they wouldn't even send me a link to track the package. Instead, they just sent me a bunch of FedEx forms to fill out. And when I tried to email or call them, I never got a response. So as good as the meat is, I'm not sure if I'll be ordering from them again.

I placed an order from a promotional add that included a free turkey. My order arrived alright though with a little delay. Fortunately, the meat was all still frozen even though the dry ice was gone. I used the ground beef shortly after receiving the package. The beef was very poor quality. It had no flavor and was rather gristly, unlike my local grocery store with the exact same kind of product - grass-fed, organic, 85% lean. I decided to cancel my membership as a result. I immediately received an offer of another free turkey if I restarted my membership. I did and ordered some more stew beef as I had in my 1st order (though I hadn't used it yet). Again, the order was delayed. Only this time several of the packages of meat had thawed about half-way. I decided to thaw the previous order's stew beef and finish thawing that from the new box. I couldn't believe how fatty it was! There were loose pieces of fat as though it was just put in the package to increase the weight. I weighed the fat I removed, which wasn't all of it. It was 1/2 lb of fat from four 1lb packages! Also, my free turkey didn't arrive with the package. I emailed the company and went back & forth with them several times by email. They kept saying the turkey offer had expired because they didn't have any more. When I canceled the 1st time, I immediately received the offer for the free turkey if I restarted. Why would they offer a free turkey if they didn't have any?! The only compensation they offered was to give me a coupon or discount of some kind if I restarted my membership. If I don't restart my membership they refuse to compensate at all for the poor quality of the meat. They have got to be kidding, right?! This company is a joke, a bunch of liars and thieves. I wouldn't recommend them to anyone! Having seen some of the other complaints, I wish I'd checked here before placing an order. Lesson learned!

Initially I loved Butcher Box and the deals they would provide. However, their customer service is either severely limited in what they can do to help when a problem arises, or it's just their policy to Not put the customer first, especially when a mistake happens on their end.When it's little things, like if a product is missing from your shipment box, or if it's damaged in any way, they'll take of it, no problem, making things right.But, when it's a bigger issue, like what I just experienced, well, you're on your own and they are absolutely No help!What just happened to us was crazy & should have been resolved. But, they refused!Our subscription order, that we did place was charged on Monday. Fine, because we ordered it. But to my shock, the very next day, it was ordered again And Charged Again to my credit card!I called as soon as I saw the charge to find out what the heck happened & to reverse the charge. They were Not helpful, saying they couldn't do Anything about it!I talked with a couple customer service people on the phone...another via chat, and a few via email! It took 2 whole days for a supervisor to finally contact me and that also did Not go well as again they "couldn't do anything about it"!So my credit card was charged a total of over $800 for 2 identical orders...of Only 1 order that I actually ordered!No refund!Nothing! They Only offered to push out my next box 3 months ( well, I could do that myself at anytime with the subscription! And a $30 credit on a future box! ) Which doesn't help make up for a $425 order that I didn't place!And I still didn't get the box of meat... that I did Not order. They had plenty of time to cancel this order...that I didn't even order and refund me. But did Not.I even told them I don't even have room for another box of meat.Horrible customer service!So, I got my credit card company involved *** cancelled my membership!What a darn shame!

I am only giving 2 stars at this point because I have been a member at butcher box for ***, but geez your system and customer service experience are so lacking and its so frustrating. I changed my billing date and its gotten to the point of me screen shorting when I do this because you all charge me on the wrong date and this isnt the first time. I am constantly told were sorry for the inconvenience this is causing you, but your order is processing and we cannot make changes. The thing is, you shouldnt have billed me on a date I didnt agree to. Not only is it dishonest, but its wrong and any other company would fix it, but thats never been my BB experience. The 2 stars is because weve only had a few quality issues that *** reported over the years and the lack of additional stars is because I was just charged almost $500 for meat that I was unable to go into my account and change/add/remove because Butcher Box processed my order too early. Customer service couldnt do anything to help me and I think its something you all should really look into. Listen, Im a long time customer that has recommended countless people to you and I have stayed, even through frustration, but Im at the end of my rope with your system and the scripted apologies from customer service when they can never do anything to fix a situation. $500 is a lot of money and to tell a long time customer sorry, theres nothing we can do when I just got the processing email a couple hours earlier is nuts because this hasnt shipped yet and all this tells me is that the longer youve been in business and the bigger youve gotten, the worse your CS is getting and you arent even trying to help out a loyal customer. My *** date before I changed it was 05/04 not 05/03 so even if I hadnt changed it, I shouldnt have been charged today no matter how you look at it. No one even offered to help me out in any way and that Id so extremely disappointing.

I've been a subscriber to ButcherBox for several months now and have enjoyed their service up until 2 months ago. I signed up via the "Wings for Life" promotion and have been receiving 3lbs of "party wings" each month as part of my subscription to their service. Last month when I opened my box I noticed that the party wing pack was smaller than the previous months. Come to find out it was under weight by over half a pound. I contacted them about the issue and they responded promptly promising to send an additional pack of party wings with my next month's purchase as an apology. I was more than pleased with the response until I opened my subscription box this month to find that not only did they fail to send me the additional pack of party wings but they also failed to send me two (3lb) packs of chicken breast as well as the two (3lb) packs of party wings. With over half of my shipment missing, I contacted them and their "customer service" offered me a $10 discount. They charge me the $150 and only sent half of my shipment! I complained further to customer service and a day later they send me an email saying that the party wings are out of stock. That would have been useful to know prior to receiving a partial shipment. They then offered me $15 per quantity missing but failed to address the two (3lb) packs of chicken breasts they also left out of my shipment. I am still waiting to hear back from them regarding a refund but I am 100% dissatisfied with their service and will be cancelling shortly. If you have a supply issue then you should notify your customer prior to sending a partial shipment. I would not have subscribed to a food service to supplement feeding my family had I known your service would be unreliable with terrible customer service. Your offer for a $10 refund for a mistake leaving out half of my shipment is completely insulting. I will be requesting a full refund on the order for the inconvenience.

Unreliable and fraudulent to their eco-friendly/sustainable claims I rejoined butcherbox in 3/08 after being ensured by *** on the same day that the plastic packagings are indeed recyclable(have email proof), as they did not have any recyclable symbols on any of their plastics.1/12/22 I reached back out to butcher box regarding the plastic recycle numbers. After the call with ***, she told me she would get back to me. Unfortunately I did not receive any reply, so I reached back out in email on 1/23/22. I got a reply from the supervisor *** saying he will work on this and will get back to me when he has the answer. after not hearing anything, I reached back out again on 2/01/22, *** replied with he is looking into it. After another week with no reply, I reached back out via phone on 2/08/22. The representative said she would get an answer back to me on the same day, but I never got it. Reached back out for the last time today 2/11/22 and still, no valid answer. The representative today told me they are researching on the plastics and thats why its taking so long, meaning they dont even know how recyclable these are. If they did, then they wouldnt take a month with no answer. She has no knowledge of what recyclable means because after I kept pressuring her on the credibility of their sustainability and possible fraudulent claims, she tried telling me that they use BPA free plastics for all their meats BPA free has nothing to do being recyclableNot only are they not transparent with their supposedly eco friendly approach, they are possibly committing fraudulent claims with their packagings. Plastics that are unable to break down will eventually end up in our landfill and into our ocean forever. Im so angry that I signed up to pay more for a company that made me end up doing even more harm than before. Hope the will shed some light on this company. P.S: I have email proof for all most of those interactions.

I have been a member of Butcherbox for about a year now, always raving and trying to get friends and framily to sign up; with a few sign ups under my belt. However, after speaking to the very unproductive Jessica and then her friend who refused to give me her name a second time before she hung up on me, all that has all changed. It's sad how a customer relationship can change from the poor customer service of one employee and the ripple effect that will have with how I advertise for your company now. I am assuming the girls I spoke with were tired since one did mention that it is 6am and managers didn't come in until 9am (maybe some jealousy!?) there so maybe that was why Jessica had an awful tone right from the Hello out of her mouth but she really shouldn't be working in a customer service type environment since she can't PRODUCE helpful responses only a disgruntled now EXcustomers. In regards to the women I spoke with the second time to hopefully get a ticket for a supervisor to call, which I didn't get a confirmation so who knows if any of this is really being tracked.. you really didn't need to escalate the situation by trying to defend the words and actions of your friend Jessica. How as a customer, who has been in the world of purchase for 20+ years as well as a trained customer service associate, do you expect me to believe a random, unfriendly, untrackable customer service associate who again has given me no reference information to the phone call, associate or the supposed ticket in to the supervisor!?! Which are all common practices among business and their customer communication. I get that you said it is all trackable but how was I to know that or trust any of you who were clearly friends giving me again NO REFERENCE TO ANY OF OUR COMMUNICATION!?! We didn't have a PRODUCTIVE conversation because neither of you are trained well enough to know to let the supervisor handle it because you both, with your God awful tones were not hitting the mark; CLEARLY.

I contacted Butcher Box 8/3 to cancel my account. I assumed my account was successfully cancelled. On 8/6 I checked my bank account and found that I had been billed $149 for a product I did not desire. I contacted Butcher Box support online. The first chat representative bailed on the chat immediately - "Nell." The second chat representative "Sarah Jane" informed me that it was too late to cancel my order - which I had an email stating had not been filled yet nor shipped yet as the warehouse is large and it is too difficult to do that after invoice. I was emphatic that I had attempted to cancel 8/3 but she insisted that there was no record of my cancellation. While looking for information about my cancellation, I discovered that they had charged a debit card that had previously been cancelled the month before. I had not updated with new information nor given permission for the new card to be charged. My bank stated that they were able to do this because I had initially set up the account with *** (so, never doing that again). I contacted my bank to dispute the charge and am also leaving as many reviews as possible so that no one else has to go through what I've gone through. There is zero reason my cancellation wasn't processed. There is zero reason they couldn't rectify the situation for me at this junction - prior to shipment fulfillment or shipping. This is just a terrible business practice. Butcher Box meat wasn't bad, but in every order I received there were meats that weren't properly wrapped and I would lose them to freezer burn or have to deal with them bleeding out in my fridge. Customer service would promise to replace the products, but would then get the order wrong on the next box. Additionally, I was supposed to get "free bacon for life" as part of a promo, and that didn't happen either. This company has a lot of promise, but there are too many customer service issues to make them worth working with. I'm a patient person and do not write reviews often (in fact, I've never done it before!) But at this point I'm furious. This has been ridiculous.

Butcher Box Meats are of the highest quality. They are the most delicious cuts of meat that I have ever experienced both cooking and eating. Usually I'm not much of a meat eater but, being a member of Butcher Box for a couple of years speaks volumes. The prices are just right as you get what you pay for 100%. The Butcher Box Team goes out of their way to please it's Customers. The only slight issue I've have had is that their delivery is sometimes not delivered to my address properly. Somehow their delivery carrier whom they contract with make deliveries to a wrong address. Don't worry Butcher Box is always behind their Customers to get everything RIGHT! Yes, please, do try ordering from them and you will be surprised as to the variety and quality you get. Why shop @ a Big Box store or *** for your meats when you can Order from the comfort of your own Home. Especially during this past year with the *** Pandemic going on I have felt especially *** with their products and the convenience of just a phone call away. Try it you won't be sorry and I doubt that you will ever go back to the old way of doing your shopping for meats. It's also wonderful not to have to lug all that heavy meat home in all kinds of weather, It comes frozen or very cold so convenient. Also I recently had to throw out a complete order as my refrigerator which, is only 2yrs. old went on the ***. It took the repair technician several wks. before it was finally fixed and up and running once again. Butcher Box worked with me until I could make. another order date. They do try to HELP! you and understand that things don't always go smoothly. They also gave me a $25 credit when my Order wasn't delivered to my address correctly. I was lucky to find it several houses down the road from mine so all turned out well. Also I have never had my boxes tampered with or opened. Just from the original billing date it takes a bit longer to clear shipping destinations to reach my home. That is something I've been concerned with and their Team is currently looking into and trying to make it faster and without any hickups. Nothing is perfect but, at least I so know that they are very respectful and helpful to get things right for their Customers. PLEASE, try them you won't be sorry. ENJOY!"

(order #[protected]) messed up my first purchase. Mistakes happen, I get that, but their response was completely inadequate and upon further reflection I think they may be in violation of the *** (***, *** and Practices). MY STORY: I ordered a surprise delivery for my boss\' birthday. After I received the "your package has been delivered" email, I advised him that there was a present on the porch and he should recover it ***. *** on his porch. I contacted *** for help and it took a long time for them to even locate my purchase. Eventually the phone agent said "(paraphrased) *** sometimes messes up the delivery and we send the received emails in error" but he\'d have to call me back after looking into. (Leaving aside the lack of ***, it\'s never a good idea to blame your partner for a service delivery failure, ***. There is no "they" only "you", when you are representing a company.) The bottom line: After return call and emails, *** merely resent the order, but it won\'t arrive until about a week after the birthday. (Of course they didn\'t tell me about that slow delivery...I had to ask, wasting even more time.) And, no the agent "doesn\'t have the ability" to overnight" because of "policy". I complained that this "solution" was completely inadequate, and was offered a n 8% rebate! Doesn\'t really make up for my wasted time or the fact that they ruined the birthday surprise. I was then offered, via email, another 8%. I asked for contact info for the Office of the President / Executive so I could complain and was told that no address would be provided! So, how is this all potentially deceptive (***)? *** indicated that sending the "received" emails to Customers, when not actually received, was a common issue. So, how is *** working to rectify this going forward and how many people have been impacted? And what recourse do we Customers even have, if not allowed to contact an Executive? (Wonder if the President of the company even knows delivery communication gap is a recurring issue and, if so, what *** is doing to rectify.) Is it negligence or incompetence? I don\'t know. I do know that I am unhappy enough to fill out my first *** review, hoping to warn future consumers what they might expect regarding service and response to service delivery failures. '

It saddens me that ButcherBox as a company does care where their product ends up. This is my number one complaint about them. They use a 3rd party vendor, in my case, ***. *** failed to deliver frozen product the day it was expected. *** let $179 worth of frozen meat sit in an unrefrigerated space over night and then attempted to deliver late in the day the next day -- meat that more than likely had thawed. I contacted ButcherBox the day it was originally expected to be delivered to let them know it had not been delivered. Their customer service person literally told me "it is not their problem" and that I need to contact ***. I did call *** and they couldn't get a hold of their driver. They said they would do their best to get the delivery rescheduled for the next day. I called ButcherBox back and I asked them what I should do when the box came the following day. I expressed my concern about the product having thawed. ButcherBox told me, "you can throw it out". I was stunned. $179 worth of frozen meat and I could throw it out. Zero care regarding wasting food. I lost all love for this company at this point. Their core value is not something I agree with. It is actually shameful. My 2nd complaint is that ButcherBox refused to refund my money in full. They gave me an option of either crediting me back for 1/2 the cost or resending another box. The catch with sending me another box? They were not willing to send it to a business address because of risk of someone not being available to receive. (This was not the problem in my case mind you). They just got really ugly and difficult. I asked if they would send a new box to my personal mail box at a *** Store but they all of the sudden started reciting a company policy that "they don't ship to business addresses" and they refused to ship to my *** store. I work all day so how was I to receive another box? Again, not their problem, they actually seemed annoyed that I couldn't figure something out and ZERO empathy or apology for any inconvenience I was going through. The customer service person and the supervisor, totally lacked any empathy for what I experienced (let alone not blinking an eye about food waste). I disputed the charge from ButcherBox with my credit card company. After a week, my credit card company said that ButcherBox said their offers to resend a new box was a sufficient resolution to my situation and that I declined the new box. Luckily my credit card company is AWESOME and has concern for me as their client. They actually care about me and credited me the money. So this review is not about money (although technically it could be). It is about ButcherBox being a bad company to patronize. Why? Bad customer service etiquette. They have no human pulse or knowledge about the impact of food waste.

I wrote on the 16th of June to inform Butcher Box that their delivery was melted after being delivered without notification and sat in the sun for over 8 hours. I have heard nothing back, 6/23/2023. Tonight I grilled the two steaks. I have had much better steaks from my local Kroger store. The Butcher Box steaks were tough, stringy and full of gristle. I have been grilling steaks for over 50 years so don't blame preparation. My wife and I finished only half of our steaks after struggling to chew them and cut out the excess fat. We had intended to entertain with the ribs from the box but instead trashed the ribs out of an abundance of caution concerning Butcher Box meat quality. At this point we will also probably trash the ground beef as well. I don't understand how they have so many glowing reviews if this is an example of their product. No more Butcher Box for me. Ever.

I had a really bad experience with ButcherBox. Their customer service is just terrible. I ordered a shipment of meat, but it never arrived. When I contacted them about it, they told me to use their "online chat" to get help. But when I tried to use it, it didn't work at all. So I left them a message, but they told me it could take up to 72 hours to get a response. That's just ridiculous! By the time they even start to look into my missing shipment, all the meat will be spoiled and mushy. And in the meantime, I'm out a whole lot of money. It's just not fair.

My daughter ordered the Father's Day Box special at $135. Unfortunately, it was delivered today to my BACK deck at ~ 10:00 AM with no notification that this had occurred. My wife and I were home until she left for errands at 2:30 PM. I was here all day and could have received or at least acknowledged the delivery. A neighbor saw the delivery but did not have any way of knowing it was perishable. My wife was out for the day and I am confined to bed or chair after a spinal cord injury. When she returned home at 5:10 PM, the box had sat in open sun since 10:00 AM. Almost all the dry ice packing was melted/gone. All the meat was thawed except the two steaks, which were still partially frozen. I do not want anyone to notify my daughter of this problem. The money is important but her thoughts of giving me a great Father's Day is much more important. I am 72 y/o and my wife is 68 y/o so we don't eat a lot and usually not much meat at all. With inflation and a fixed income, even less. We have given away some of the meat delivered to younger neighbors. One with his 4 kids was VERY happy to get it.

I was a former subscriber to Butcherbox and had canceled my subscription with them quite some time ago. Butcherbox sent me an email offering quite a few incentives to re-subscribe to their mailed, butchered meat services. In their email, they never stated a price as to how much it would cost to re-subscribe and reactivate my account. I was curious as to how much it would cost and so I clicked to confirm to restart my membership. Unclear to me was the fact once I had clicked the restarting of my membership, I was immediately placed back into my subscription, an invoice was generated (something I found out later, and unknown to me at the time) and that my last order I had placed with them was already being filled. All this occurred on 2/10/22 at 11:55 PM. On 2/12/22 at 11:55 PM , I received an email correspondence stating that Butcherbox was having issues charging me the subscription price of $253 and that I needed to update my credit card information. When I was made aware of this notice, I immediately returned a responded on 2/15/22 at 12:14 AM, that I was not interested in restarting this membership and was only curious about the pricing. I had no desire to resume the subscription and to please cancel my subscription request. On 2/15/22 at 11:51 AM, I received another correspondence stating that the charge to my credit card was successful and that I would be receiving my order on 2/17/22; and that they would be unable to cancel my request at this point and can offered no refunds. "Their practices are deceptive and need to be reevaluated. One, this whole debacle could have been avoided if their pricing was transparent and readily viewable. I would not have even clicked the email to initiate a membership restart had I been properly informed it would cost $253. Two: if my credit card needed its information updated, and I did not update it, they should not be able to charge me. I have opened a credit card dispute and would gladly return this package back.

Back in the beginning of May, a subscription charge was placed through my account. No big deal, have had their products before and would not mind getting another box. However, after I realized it was being sent to my old address I got in contact with Butcher Box to update my information. Unfortunately they could not update the information in time and stated they could not issue a refund since the product was already in transit. So after talking with them about it and trying to figure out a solution to this situation, they said they would replace the box for half the price. Thinking this was the best option for my situation. After updating my shipping information, I was told a new box would be sent for 50% off. Making my charge to only be $84.50 for the second box. A total charge of $253.50 for technically one box. But as of May 6th, I was charged $169 for the second box. I immediately contacted them and said I was overcharged for the second transaction. When I did not receive any information back from Butcher Box I submitted a claim to *** and received $84.50 back by the end of the day. Me thinking everything was finally settled with this whole headache, I was just waiting for my box to show up. However it never came to my new address, even though they had my money to process my order. Finally, the last straw was on May 25th when my claim was reversed through Chase and I again had the full amount removed from my account. I know that this was a lot and hard to follow but this has been going on for over a month. ButcherBox currently has $338 of mine and I have not received anything from them. I am currently enrolled in classes at *** and I do not have extra money to just be floating around like this. I do not know if it would be possible to receive a refund on the first box, but I made it very clear to ButcherBox that I want the second box refunded. I still have not received any information back in regards to the second box and I emailed them on 6-9.

In Jan 2021, I subscribed to ButcherBox's monthly subscription box. In May , I chatted witha CSR and requested cancellation of my accounts. I was told the accounts were cancelled. I did not receive any future subscription charges from May to December . On 12/27 at 2:02 pm, I received an email that my "ButcherBox has been delivered." Confused, I checked my emails and saw one from 12/27 at 12:05 am stating that my "ButcherBox is on its way!". I have no other communications from ButcherBox since May. I immediately went to the website to live chat with a CSR, ***. He informed me that my subscription is active and no cancellation was made. He stated that he is not able to issue a refund because the box was already delivered and I should have cancelled it before it was shipped... which is impossible because the first notification I received was that it shipped that day at 12:05am. The following day, I called in and the representative I spoke with by phone advised me that my account WAS in fact cancelled, but when I clicked on an email advertisement I had received the week before, it was reinstated automatically. I NEVER AUTHORIZED ANOTHER PURCHASE. I NEVER AUTHORIZED MY ACCOUNT TO BE REINSTATED. I SIMPLY CLICKED ON AN ADVERTISEMENT THAT THEY HAD EMAILED ME. Stunned , I asked for a supervisor.None were available so I requested a callback. A supervisor, Menona, EMAILED me after my phone call request, stating there was nothing she could do. She was unable to explain why i wasn't charged from May to Dec, but said the subscription was never cancelled- THAT MAKES NO SENSE. I called 1/4/22, and the same supervisor, Menonah, told me she would not be issuing a refund. She was unwilling to resolve this. I opened the box to store it in the freezer while we resolved this & SIX of the meat products are DAMAGED. So not only did they CHARGE ME FOR A BOX I NEVER ORDERED OR AUTHORIZED, BUT THEY REFUSE TO ISSUE A REFUND AND LEFT ME WITH DAMAGED PRODUCTS.

In February, I changed my email address and updated it with ButcherBox at that time. Since then, I have not been receiving their regular member newsletter promotional emails (there is reason to believe these are the only emails from them that do not come through). These emails alert me to flash deals which are important for me to get sufficient value out of their subscription service. Over the past 3 months, I have contacted customer service about this issue several times. My second to most recent attempt to contact customer support was on April 25. I was assured that the issue was being passed on to their technical team, and I was told that someone would be in touch with me. More than 3 weeks have elapsed, and no one has been in touch. I contacted support again this week to ask after the status of the issue, and I received a reply *** (who I recall from at least one previous exchange to be frustratingly incompetent), and her response showed that she did not understand the issue, did not make any effort whatsoever to understand the content of the email she was responding to, and did not try to make sure she understood the history of the issue (some of which I recounted in the message she gave an irrelevant response to). While my experience with their support has been bad across the board, I must call this agent out in particular, as a supervisor would do well to review her responses and take appropriate action. So far I dont think this issue has gotten past the front-line customer support at ***. These agents are evidently incapable of resolving the issue. In a last-ditch effort to break through and bring this to the attention of someone who may be willing and able to help, I am submitting this complaint. If they had viable competition at this time, the amount of effort I have put into trying to fix this is beyond what would be reasonably merited. I will regret having to cancel my subscription, but they frankly do not deserve my business after this.

Had high hopes for this service given the product. Instead, I received leaking packages every time. This is a health hazard. The intolerable part is that I apparently paused my subscription though it's funny because I remember cancelling this subscription. Then this am out of nowhere I get a receipt for a new order. I contacted customer service to cancel/refund. They claim they did send me an email telling me I have a subscription upcoming, though I have 0 record of it and they can't provide me with proof. In fact, the last email I had from them was encouraging me to unpause my subscription. They go so far as to say that their inaccurate and lack of communication "is not excuse for me not cancelling my subscription". Direct quote. During this conversation I cancelled my account again, of course. I then notice that it still says I have another subscription coming in 2 mos. I look around online and apparently many people have had issues with their account not actually being cancelled and receiving these fun surprises as I did today. I then made sure to get confirmation in that conversation I was having with them that my account was cancelled. At which point they proceeded to tell me that I didn't cancel my account. That they have no record of it. I suggested it's an issue on their end because I went through all the cancellation screens all the way to the one that gave me the option to "undo" my cancellation. She insists again that I didn't cancel it. At this point I'm not going to argue with her because these people will never take accountability for unethical business practices and poor customer experience and just keep blaming the customer. I ask her for the third time to send me proof that my account is cancelled, which she finally does and now it no longer says I have a subscription coming. This company is unethical. I have extensive experience with services like these meal kits, beauty boxes, etc. etc. I have never experienced customer service this poor or predatory billing practices.

I purchased my first box on September 23. Because I am a single mom/teacher I though this service would help me to save some money on my grocery bill. I diligently budgeted for the month for food for me and my two teenage sons, looked at the shipping times from their website and expected to have my food by now. I don't. The website says that it takes 3-5 days from billing for food to arrive. It is now going on 7 days. The customer service reps can't tell me anything. They pass the buck to the warehouse. All I know is that I ordered and paid and my box still has not been shipped and is sitting in a warehouse. The customer service representative said "We can't promise a certain day" No kidding. I know that. She also has only offered me $20 off my next box, which at this point I don't even want to continue being a customer once my box finally arrives. If it EVER arrives. Because the box was expensive and was my meat budget for the entire month, I can't buy meats for my family until it arrives. I explained this to the rep and she said she couldn't offer me anything but $20 of my next box and to let me know when the box ships. This has been two days of dealing with three different customer service representatives, one being a manager. None have offered me a viable solution nor a solution to keep me as a customer in the future. I would attach all of my conversations with customer service, but I have literally been speaking to them and trying to get a resolution for two straight days now. I am beyond disappointed and I wish that they could update their shipping times on their website and empower their customer service reps to make this right. At this point their offer of a discount off future boxes does not make me want to continue to be a customer when there is zero estimate of when my first box might ever show up. I had to resort to a Complaintsboard.com complaint because I was getting nowhere with customer service reps. They kept telling me everything I already knew from reading everything on the website. I am so disappointed (and super hungry).

I signed up for the monthly subscription service from Butcher Box. I was excited to find high quality protein source that was vacuum packed-this was critical to me so that the meat would stay fresh. They have a policy that is ridiculous-you have to file ANY complaint within 7 days of receiving over 20 pounds of meat. It took longer than 7 days to find out that the meat, while fresh looking, was in fact rotten. When I defrosted the vacuum sealed steak tips in my refrigerator, the package bled all over the shelf. That should have been my first red flag. But, we continued to cook the meat. I had to literally spit it out-it was rotten. I had never had rotten meat in my life, but I will never forget the taste. I just assume this is a one-off issue. Go on travel for 2 weeks. Come home and take out the ribeyes to thaw in the refrigerator. And, I notice these little bubbles in the packaging. So, I assume it is frost on the outside of the package, but it is not. It is little bits of frost and air pockets-in the vacuum sealed packaging. If it is not properly sealed, bacteria have a chance to grow, and the meat may not have the life span that you would expect. So, I go to the freezer and I start pulling out all of the packages. EVERY SINGLE PACKAGE is not properly sealed. You can literally shake the meat around within the packaging. I have many photos to demonstrate this. I shared this obvious manufacturing/processing defect with Butcher Box. They apologized, but since I did not inform them of this manufacturing defect with 7 days of delivery, they are not responsible. They were willing as a one time courtesy-to send me a new shipment-predictably from the same processing facility. I am not interested in that, and I don't think I can be blamed for that after eating rotten meat. I understand the 7 day policy, but, there is no way to know for certain that 20 pounds of meat is ok within 7 days of delivery. Having a policy does not mean that it is a good policy, or a just policy. I have to now throw away over 30 pounds of meat that I spent over $300 for.

I placed my very first order with the company and when sent an email to complete my account setup, apparently when setting my preferences, the company claims I generated a second order of which I never received any indication while on the account, or an email confirmation, showing I had now placed two separate orders. When I saw the double charge on my credit card account, I emailed the company about this and was told there was nothing they could do since the order was delivered. I was not home to know there were two boxes delivered but once I confirmed this, I asked the company to make arrangements for pickup of the additional order, since I didn't order it, nor did I want it since it was my first time ordering and wasn't sure if I was even going to like the product. Not to mention, if my intention was to stock pile my freezer, I would've ordered the company's larger box at a price which was $30 less than placing the exact same order twice at $30 more. The company's resolution to this was to offer me a $30 credit on a future order which to me was not acceptable since I had not even tried the product to know if I would continue with the service. But the main point, and principal here, is there was no indication of my creating this additional order by setting up my account preferences, for had I realized I'd done this, I would've immediately contacted the company and told them NOT to send the inadvertently made additional order. I believe I've done everything to rectify this situation in a timely manner and used all the avenues available to me (emails, Live Chat, etc.) to allow the company to make this right. I'm highly disappointed with entire customer service experience, the company's methods of what I see as false advertising, and I want nothing to do with service other for them to make this right regarding the second order. I still have the boxes, the product has not been touched, and they can have it all back at this point. I believe as the consumer, or customer, since this was my very first time using the service, using their website, account setup, etc., they should've done more to resolve the issue than to place the blame on me for not realizing by changing my personal preferences this would happen.

I opened an email for an offer "free bacon for life" on Monday 12/2. I was a prior customer and was interested in checking it out. the red button to click on the free bacon was the only way to enter the site, so I clicked on it. I went through several options such as different cuts of meat available , different shipping dates, but in the end decided not to continue with my purchase so I exited the site. I assumed since I did not confirm any purchase, I did not buy anything. I did not receive any email from them until Friday 12/6 at 12:53 AM stating order confirmation, order receipt, we are preparing your order , you will receive an email when it ships. I emailed them immediately when I received it at 11:15 that morning and told them I had not ordered it and to cancel it. I then went online right after that and deleted my credit card info, and did an online chat with a person who said they would cancel future shipments but it was too late to cancel the current one. I asked for a supervisor and was contacted within hours. she confirmed there was nothing she could do to stop the order even though it had not yet shipped. she said once I clicked in tho the website it renewed my membership at the prior price and box choice and they do not have a confirmation of order button. It felt like she spent the majority of the conversation trying to prove I purchased it intentionally by telling me all of the keystrokes I had done online rather than listening to what I had to say and believing me. I was extremely disappointed in the lack of customer service and willingness to help the customer. she said the best she could do is offer $40 off , but the cost of the box was $238, so I asked for another supervisor. she said OK but they would not get back to me until the next week, which would be after the box ships and she said they would not do more than $40 off either, but she would have them contact me. I would like to be reimbursed for the $238 since I did not confirm/ submit renewal of my membership which I feel is standard on websites. also, if I had received an order confirmation in a timely fashion I would have cancelled the order before it was "too late". I also feel since I cancelled the order before it shipped which the email, chat room person, and supervisor confirmed, I did my due diligence in trying to remedy this situation. I am happy to return the product at their expense if needed.

On 3/27 I discovered a charge from ButcherBox, I had called to stop the shipment and *** was successful in stopping the order and issuing a refund. I ask to have my account put on hold to prevent any future shipments. On 6/8 I discovered a charge of $250.99 from Butcher Box. I chatted with a customer service representative (***) to try to have the order canceled. They informed me that they could not cancel the order or issue a refund. I asked for a supervisor and they said that they couldn't transfer me to one, and that that could not transfer me to their billing department, and that their billing department did not have a number to call and that they could only email them, they then gave me the general customer service email for Butcher Box. I called the customer support number that she gave me. The next customer service representative ( I did not or get his name or he didn't give me it) also said that he was a supervisor and that they couldn't do anything, I explained the situation in detail, that I was unaware that I was still subscribed after calling 3 months prior to have me account put on hold, and that their company had repeated tried to bill my account unsuccessfully for a full week until my first paycheck in almost 2 months hit my account. I have not received any income from the stimulus or unemployment and was just slowly getting back to work and half of my paycheck was taken from my account, because their company repeatedly tried to bill my account starting on 5/27 until Friday 6/5 when a direct deposit hit that account. He said he was unable to do anything and read off the companies terms of service and did not attempt to resolve the dispute at all. I called a third time, and again was told I was speaking with a supervisor. I asked to to be transfer to a manager to, they said they are not allowed to. This has been by far the worst customer service experience I have ever had with a food subscription service. The fact that you are not even allowed to talk to a real supervisor or manager is unacceptable, all reps told me my order had not shipped yet, but they could not stop the shipment. Looking at past orders most orders take up to 5 days to actually ship. First order 11/13 Shipped 11/16, second order 12/21 Shipped 12/26, third Order 1/25 Shipped 1/30, fourth order 3/27, called 3/27 cancelled. Fifth order 6/5, not yet shipped on 6/8 and unable to cancel order.

So I chose my date to get billed January 14th.I first tried to get the date as January 3rd the website denied me and changed it to march.So I settled and decided the 14th.Next think I know on the 1st I was billed 184! So I contact there chat.The man proceeded to tell me he's so sorry for my experience.Then tries telling me that if I cant afford my subscription to change the date.WHICH I DID!?Then starts saying well I see you've only ordered one box with us.Which has nothing to do with the fact that You took my money on a day I did NOT give permission to take.So I call.The man says he will cancel my order and my account and get me a refund.He says he will call me back tomorrow.Tomorrow rolls around NO CALL.So I call.The man on the phone I tell him all this and he tells me he knows the person I talked to.He says he doesn't know why he didn't refund me.He also tell me that he has alot of personal things going on.Which is also very unprofessional to even give excuses like that to the customer.He says he will call me back.No call back.So I CALL AGAIN!A women answers and tells me I'm so sorry this is happening ill place you on a small hold.SHE HANGS UP!?!May I remind you I contacted them right away when this charge was unauthorized on my account.I GOT ZERO HELP ON IT FOR 3 DAYS!This is important to the stroy.So I get on the phone WITH ANOTHER WOMEN.She tell me they have made a label and shipped the box! THAT I NEVER WANTED OR AUTHORIZED TO GET CHARGED TO MY BANK OF 184 DOLLARS!?!?!AFTER CALLING AND CALLING BEFORE THE BOX SHIPPED AND WAS LABLED TOLD IT WAS CANCELED!?!The women tells me her supervisor says i can get a promotion or part of my refund!?! So I tell her nope I want all my money back i never ever orderd this.She says she's unable to do so.So I say put me on the phone with someone who can ...SHE SAYS I WILL HAVE A SUPERVISOR CALL YOU BACK!TO WHICH IM LIKE NO I HAVE WAITED AND WAITED AND NOW YOU HAVE TAKEN MY MONEY THAT I DIDNT AUTHORIZE YOU TO TAKE AND NOW YOU ARE TELLING ME I HAVE TO WAIT MORE.THIS COMPANY IS A SCAM.THEY ARE NO FLEXIBLE AND THERE CUSTOMER SERVICE IS RUDE.NEVER EVER BUY HERE UNLESS YOU WANT YOUR MONEY TAKEN AND NO WAY TO GET IT BACK CAUSE THEY LIE.I will make sure everyone i know does not give you any business.I like your company but after all this Iam uncomfortable to EVER buy through here EVER.The fact you billed me then I canceled to be told it didn't cancel and that I wasn't being refunded for a day I DID NOT PICK is absolutely horrifying and unacceptable.DO NOT BUY.

I had a scheduled shipment from Butcher Box that was not completed because my payment method had been replaced by my local bank due to a recent data breach. I had forgotten this was the method of payment used for this subscription. When I went to the site a day or two after notification of this payment issue via email, I was not able to locate the pending order. I saw that my next order was not due to be shipped until November. Since I was not able to locate a pending order anywhere, and was needing the expected shipment for October. I updated the shipment date for my upcoming Box,as well as adding one optional item to the order, a turkey for Thanksgiving. The next day I noticed that my bank account balance was off. In researching, I saw that there were two different charges from Butcher Box on my bank account. I contacted them immediately via their online chat option. The person I talked with told me she had put in a "cancellation request" and would "let me know what her team said within 24 hours", which seemed strange. Any other company I have talked to about an order cancellation has addressed it immediately? I was frustrated, as I needed the money back in my account, but was confident they would make it right, and waited for her reply. When she replies via email, she tells me that they were unable to cancel the order, because of the "point it was at in processing", and that they were sorry, but the shipments would both be sent out as "ordered". I explained the situation again, only to be told that they were sorry, but it was my error and they could issue a courtesy $30 credit for my NEXT ORDER. I explained that this was not an acceptable resolution, my email was referred to another agent, who continued to tell me it was my fault, not theirs, and that I shouldn't have changed my shipment date. This person said they would "share the expense and issue a half refund in the amount of $137" including the $30 already offered, but as a refund to my account now, not just a credit for more meat. I explained that I had not authorized two orders, and that I needed a complete refund of the order that was NOT showing on my account when I logged into it. He continued to tell me that it was in no way their fault and that I had updated my billing info, the original order processed, then I placed the second order. This is 100% NOT TRUE, as I didn't update the payment information until I was confirming the order with the updated date, after not seeing a pending order on the account for October! I see that I am not the only one who has had these issues with this company's billing practices, so I do not believe I am being unfair, or asking too much. I do not even have room to store the second order when it arrives, so the additional meat will do me no good! So sad that companies no longer value their customers enough to do the right thing, always comes down to the dollars in their pockets. Definitely not the kind of company I thought I was dealing with, makes me question what else they're being dishonest about. By the way, I just got my shipment notifications (three of them by the way) while I was emailing with the Member Experience Manager. So the orders have not left their warehouse, simply packaged and set up for shipment!

I've had BB for about 6-8 months now and have received 3 or 4 boxes from them and have loved it, pitching them to all our friends and family, until now. We have always, since the very start of our subscription, had the 8 week rotation and had no intention of changing it - we simply can't afford it. We're swinging this box on a really tight budget because we both love meat too much to give it up, but we try to do even our smallest part when we can to ease the impact on our planet and other animals here. We also pay extra to be able to choose our cuts every time. I curated our last box for November and everything arrived fine, we've never had issues with thawed meat or anything etc etc...fast forward 4 weeks to the start of December and I get an email saying my box is being prepared and will be shipped out soon. I did NOT order this box and I 100% did NOT change my subscription when I curated the November box. I also did NOT receive an email saying my next box was coming up and to customize it by X date before it processes (I checked all spam/junk/trash folders...I won't pretend like I haven't let subscription renewals slip through before and I am happy to own up to that when I do). I happened to see the email telling me the box was being prepared first thing in the morning after it was sent at 12:04am and I contacted BB right away. All I got was some scripted [censored] about how it's already too far along in the process to pull or cancel, which I find utterly ridiculous and really makes one ask just why it is that they process in the middle of the night if within 12 hours is apparently too far along to do literally anything about. Frankly, that isn't my concern though - BB can figure out what to do with the box I did not order. I continued to email suggesting several times that simply canceling the box is not the only thing a respectable company can do to resolve the situation if they care about customer retention but not one single offer for even an insultingly low discount on even the next box was made. It is weeks before Christmas and we intentionally scheduled our box to come in November for that reason (which btw, we had only had a chance to eat TWO items out of the Nov box, which we were now about to get a complete duplicate of). Had I at least received the reminder email (which the customer service person, ***, told me is actually just a mere courtesy) to customize my box by the process date I could've caught their error and fixed it, but I did not. Customer service just apologized for any inconvenience repeatedly but I would like an actual resolution to the inconvenience, which this time of year is actually quite a large one. I admit I was pretty shocked at how this was all being handled from a company I had much higher expectations for based on our experience with them up to this point, so I came looking for reviews to see if this was a common issue, and sure enough it is. So unless something changes and we get a refund to actually resolve this so we can have the Christmas we intended to, we're looking for another conscientious meat source. I can no longer justify such a costly subscription to a company that often enough takes people's money and sends products people didn't order and won't make things right after they do. I don't recommend companies or products to people often and feel really embarrassed to have brought business to a company that handles things this way, but thankfully none of my friends or family that have been warned have experienced this yet so they can get out before it does.