Visions Electronics reviews and complaints 1
View all 139 complaintsVisions Electronics - Refund and price matching policies
Visions intentionally misleads customers - don't honour their return or price matching policies which they use to close a sale. Manager (David Guthoerl) ordered wrong $400 stands to go w/our expensive KEF speakers (manufacturer confirmed this via email). Refused to allow a return (told us to try to resell them online). Refused to match competitors price to exchange.
We trusted him to help us pick our $2.7K turntable and speakers as he held himself out to be expert in turntable and speaker sales. When we said we'd think about our options and go away to check prices, he told us that Visions would beat any competitor's lowest price by 15% for 60 days after our order and that they had a return policy if we weren't happy. None of this turned out to be true - when we tried to return or exchange the wrong stands that he ordered Visions explained that our sale was deemed a "special order" and was exempt.
During COVID, we made a commitment to buy local but after this experience, we should have ordered online from Amazon who actually has a return policy. Visions needs to be held accountable for false advertising.
Latest Visions Electronics Reviews
The worst customer experience of my life. Stereo Install Scam Product delivered damaged, no replacement/no refund Online order Service from the managerGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!