Mr. Lube Canada

I took my car into Mr. Lube today (Feb 11, 2023) on Baseline Road, Sherwood Park, Alberta. I asked to have an oil change and coolant flush done on my car.

When the service attendant pulled out the oil filter he told me that a "oil bypass"f valve was missing. I asked him where it could have gone and he told me often times they get stuck in the oil filter that is being changed out. I asked if it was in the old filter and he said no it wasn't, he didn't show me the old filter. He said it was an easy fix and he ordered one from Part Source, I assumed this was covered as it must have come out with old filter. He talked to the manager, Steve, that was in for the day, and they went ahead an ordered the part. As I did not give my consent for anyone to order this part, I assumed Mr. Lube was covering it. When I enquired about my bill, the attendant summoned the Manager. I voiced my concern about the bill and the part, and stated that I only come to this Lube centre for my services (17 yr customer). I told him I wasn't asked if I wanted to order this part, they just went ahead and ordered it. I said I have shouldn't have to pay for a part that I didn't lose nor did I agree to have it ordered. He bent over to my Drivers side window, looked at me in a somewhat threatening way and rudely said he wasn't paying for it and then walked away. I was later told this man was the Regional Manager. I found his behaviour absolutely unacceptable, and after 17 yrs, I will never come back to another Mr. Lube because of this treatment.