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CB Retail Stores Real Canadian Superstore 110 Jennifer Heil Way #10, Spruce Grove, AB, T7X 3Z3, CA
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Real Canadian Superstore
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Real Canadian Superstore company logo

Real Canadian Superstore

110 Jennifer Heil Way #10, Spruce Grove, AB, T7X 3Z3, CA
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4 complaints
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Working hours
Mon
7:00 am - 11:00 pm
Tue
7:00 am - 11:00 pm
Wed
7:00 am - 11:00 pm
Thu
7:00 am - 11:00 pm
Fri
7:00 am - 11:00 pm
Sat
7:00 am - 11:00 pm
Sun
7:00 am - 11:00 pm
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12:18 pm EDT

Real Canadian Superstore - Failed to offer me a job in another department after being terminated

On June 4, 2023 at 7:15 am i was terminated from my job at Superstore, Spruce Grove, Alberta. My immediate supervisor said I was fired from my job as an overnight stock. He did not offer me a job in another department or sign me up for the Store Managers crosstraining program. I overheard Melissa talk about my shirts. She complained about my b.o. And one of the managers, Dan berated me in front of the whole staff. Even though I showered that day. I would like to see the immediate supervisor, Dan, Melissa, and The Store Manager fired for not following their own training videos on inclusion, and age discrimination in the workplace. At least offer me a job in a different departments

Desired outcome: An apology and a job offer in another department, and termination of those people who fired me.

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12:13 pm EDT

Real Canadian Superstore - Naomi at spruce grove safeway

After spending the time to do an online order, picking a date and time, and getting a confirmation emailed to me, I phoned to say we would be there in 30 minutes as I don't have a cell phone to call when I arrive. I was abruptly told that they are "too busy for that"! I told her that I would have to cancel the order then as I can't go in. She was happy with that! She then phoned back wanting to know why we didn't pick up our order and when I told her I what happened, she said it was her I was talking to and went on to deny that she said it and then said "ok, goodbye" and hung up on me!

I am retired, I have numerous autoimmune issues, I have been home for many months without being able to see anyone, and how I can't even get groceries because I can't afford a cell phone! I do hope someone treats Naomi like that when she is old and vulnerable, and I hope she remembers how she treated me!

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8:46 pm EDT

Real Canadian Superstore - Actuations at your liquor store, in spruce grove alberta.

Went into you store to purchase some IceTea alcohol for my wife, brought my grandson in with me. I'm 62 years old, I forget things! Asked him which flavour I was supposed to get, he points at the alcohol. I picked it up and proceeded to get some wine. Proceeded to till, place was very busy lots of people. Went to pay and clerk proceeded to tell me I was not allowed to purchase it? The reasoning was my grandson had pointed at it, she asked him if he did. He acknowledged that he did. She then proceeded to tell me I was buying it for him and because he had said he pointed at it I was guilty. I told her I was 62 and not about too buy liquor for kids! She said I could not purchase the alcohol, I said I would take him too the car and come back. She said no it was company policies! By this time I had enough, I'm a 62 year old law abiding senior. No criminal record ever, worked in the EPD police garage for 5 years. Lost my cool and said I'm a drug dealer too! Sarcastically, do you want to buy some drugs also. Said a profanity and left. Store was full, humiliation of an old man must be common in your stores. You have cameras in that store, hopefully we can go public with this action? Please feel free to call me at [protected], my name is Tom.

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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Real Canadian Superstore - Refusal to exchange product

I bought a playstation 3 at a Superstore in Spruce Grove Alberta. After 2 months it quit working.

As I live in rural manitoba returning it to the original store was impossible. So I took it to Winnipeg and stopped at the mcphillips st. Superstore. They said they could not exchange it as they were out of stock but told me to go to the Portage Ave. location as they had them in stock.

When I arrived there they asked for my receipt which I gave them. The sales clerk told me that they would not exchange it because it was not bought at that store. I have exchange things at Walmart stores that were bought at different locations and have never had a problem with them.

Now im stuck with having to go to Sony to get warranty and will probably have to pay a pretty penny for shipping.

Superstore is a second rate business and I would strongly recommend that people shop elsewhere.

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Steve Davis
US
Oct 08, 2024 11:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is minor. It's great that you are using more environmental brown cardboard boxes for the pastries in the bakery replacing the molded plastic. Just a small note; most pastries that go into cardboard have a sheet of grease proof paper under the product to make it easier to recycle the box. This way less boxes will end up in the landfill.

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Yvonne Blair
US
May 18, 2024 8:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi On March 01 2024 I purchased groceries for $37.56.on my Walmart MC. On that same date there is another charge to my Walmart MC for $510.00. I don't recall any purchase for the $510.00. I would like to request a copy of the receipt, if possible, for that purchase.

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Devendra Mewada
US
Oct 22, 2023 5:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I lost my cycle today.

So need security outside and need bicycle zone parking with security service.

Update of possible.

Thanks a lot will please update and solve security problem it's helping customers.

We will come in store without tention without worry.

Please think about this.thanks.

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Benjamin Suresh
Mississauga, CA
Oct 22, 2023 9:03 pm EDT

Super store Mavis ( Mississauga/ On/ Canada)

[protected]

St# : 02841

The attendant who is in charge of this section is on phone not completing the customer.

Date ; 23/10/15 7:57:52

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bolla dele
saskatoon, CA
Sep 30, 2023 2:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i went to superstore 8th street in saskatoon SK. One of the cashier`s REHINA by name was so rude to me . He embarrassed me so much accusing me of probably adding to the vegetables i picked the box to pay for it .

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Customer RD
US
Sep 27, 2023 9:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

There is no price match in this location and I was told by the manager that every superstore has its own pricing, than what is the use for the flyer becuse it should be same for every store's, and I sawed them the fruiticana store flyer and there said there can't match with them too.

Where is the price match guarantee.

Waste of time (2 hours)

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Lei yangyang
US
Sep 23, 2023 4:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

正在炒菜的时候锅里的零件突然蹦出来了把我给烧伤了,我希望给我一个说法,锅是在Richmond的super store 买的我的邮箱是alexlei712@gmail.com

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NishantTanya
Calgary, Alberta, CA
Aug 09, 2023 9:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi There,

I bought Foremost Dairies Plain Yoghurt 4 KG tub worth CAD$14.99 plus taxes on 20th July 2023 from 100-3633 Westwinds Drive NE store with Best Before date of 26 August 2023. Today Morning I opened the tub to make smoothie and found fungus on the top of the tub ( Pictures attached) the yoghurt was stored in the fridge .

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Very Annoyed Person 2
US
Jun 28, 2023 3:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Someone ordered to see my receipt on the way out in a very rude way!

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chokogirl09
St Louis De Kent, CA
Jun 10, 2023 11:32 am EDT

yesterday i went to use the bathroom there was blood on the floor and on the toilette seat its never clean everytime i use the bathroom

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