Real Canadian Superstore

Please be aware that while shopping at the Coquitlam Westwood store Friday morning September 10, there were shoppers that were not wearing masks, which policy has been ordered by the government of BC and is mandatory for inside shoppers. I went to the customer service desk twice; once at @9:45 am and once shortly after 10 am. I advised the male service assistant working there that there were shoppers in the store not wearing the mandatory masks. He said that the store/company was not legally permitted to approach shoppers that were not wearing a mask. He indicated that he spoke with a security staff member who said also that they were not legally allowed to speak with the customers, notwithstanding there is a mandatory mask sign at the store entrance clearly indicating a mask requirement.

The first thing I wish to mention is this is simply not true. Many other businesses in BC such as Air Canada, BC Liquor stores, T&T supermarkets, Uber, and many more say "no mask, no service". They operate under the same law which applies to Loblaws. Loblaws appears to be scared to approach these customers for fear they won't shop there any more or don't want any confrontation?, etc. Simply they are not placing a priority on the welfare of their employees or the majority of their customers who follow the law. When I questioned them about non masked shoppers, they clearly lied by saying they were not permitted to speak with non masked individuals which is simply not true as evidenced by the law and all of the other companies in BC who are dealing with the same problem.

I emailed them at [protected]@loblaws. ca on September 13th and having heard nothing back from them, called them on September 17th and spoke with Jessica who confirmed they received my email and provided me with a case number #[protected] and said they were taking this seriously and would be back to me in 1-2 days. It is now Thursday September 23rd and I have still heard or received nothing from them. Confirms my assessment that they have no intention of responding or dealing with this issue. Horrific customer service!

So I wanted to buy a little wristlet that was advertised in the flyer for UNDER five dollars. The flyer says Under 5.00 each on Holiday stocking stuffers, selected varieties. When I went to the till the girl scanned it and said it's five dollars. When I talked to customer service they said it means from five dollars and under but I said that's not what it says in the flyer. I know it's just five bucks but I hate false advertising and there's still tax on it so it would've been nice if it was under. I remember when I wanted to buy a bracelet at another grocery store the bracelet had been discontinued for a long time already. I like looking at flyers for discounts and promotions but it's just a bummer when it's not what you think it is when you go to the store.