Thebay.com / Hudson's Bay [HBC]

Hi there - yesterday I visited my local Hudson Bay at Oakridge Mall. I was shopping for my wife's birthday gift and I was stressed out because I wanted it to be a really good gift this time. After touring your location I popped into the Shiseido section and asked if they can direct me to some facial rollers. To my luck the female Jinny walked me over to something completely different. She began showing me NuFace products. I didn't know the price tag so we started with the small tool. It was expensive and out of my budget. Then she began selling me on other similar NuFace products. These were not cheap items. Finally the I thought maybe this lady is right and a roller would not help. I was persuaded into the NuFace Trinity because I was told it carried all three items we wanted: toner, wrinkle reducer and ELE. I paid a lot thinking this is what she'll like because it has all three items. Jinny clearly was knowledgeable about it and said it's a good purchase which left me very happy. Gift was wrapped and it took forever because I asked for a rush in order to pickup my daughter from school as she's only 5. I nicely asked Jimmy if there's any free samples for Shiesido because my wife's love that product and I got one small packet of cream. Unreal. To top it off I hoped the wrapping would be good it was quite silly with a lot of tape and I recall Jinny saying it takes a long time for wrapping to make sure it's nice. It wasn't in my opinion and caused me to be upset over the matter.
When I got home this evening my wife opened the present. She was thrilled and over the moon when she saw this because it's a life changer for her. To help with skin and making you feel good inside and out is what we all want. My wife then says we'll have to get the ELE and wrinkle attachments. I was completely embarrassed and said it comes with it. She said no it's sold separately. I was so livid because I simply made this purchase because your sales associate stated it included all of the attachments and even pointed it out to me at the counter. This is a complete lack of product knowledge and misled a consumer like me. I wanted to be educated on it but not knowing I bought something that's not even a complete gift. So when the entire tries to go smooth you are left with half a gift and not even complete. I am sort of feeling ashamed at the moment not knowing what my wife really thinks.
thanks

Maninder