Real Canadian Superstore

Today early morning I purchased 4 bags of Aashirvaad Whole Wheat Flour that cost 19.99 Each. But the sales girl on the counter charged me for 5 bags instead of 4. I noticed it when I reached home. I quickly went to customer service who was nice to accept the mistake and refunded me, great and appreciate.

But the sales girl named Baljo K, 239, was totally unprofessional. Did not greet, and refused to show me my PV Points status. She claimed that the system is down. Then overcharged me. I highly recommend that this girl should be removed from the sales and at least retrained. She is just very unprofessional. She was a bit biased too. She inflicted/overcharged me for 19.99 CAD.

I am shopping at this store for the last 15 years, just to explain.

My email address is : [protected]@yahoo.com, and my phone No. is [protected].

There’s been some issues with Superstore staff who works in groceries and at costumer service at 80 Bison dr. When I do comes to shop, have being harassed and intimidated. They are Bullies, but am not afraid of them, they are annoying just like flies. Mostly when am cashing out at the cashier, some one always showed up just to blocked me, provocations not right. A few times I defend myself telling that person to go back, it’s a big store go the other way, why coming towards me for? It’s big time Racism, am a black female. Not all staff is doing that, just a few. I did complaint to the manager at 80 Bison dr. About one incident with a staff . The manager was nice, she did listened what I had to say but unfortunately no one is above the Law, it still happening. Am coming there to buy groceries not to be picked on or harassed. They think am alone, am not alone. They need to Repent their Sins, God is coming soon. It’s the devil 👿 telling them to be bad to other people which is not nice. I denounced Racism, and what is happening it’s unacceptable. Verel! Thanks 🙏🏻.

It happened between 9:30 pm and 10pm on March 6th, 2021. I tried to free at least three different shopping carts with my token (the one I use all the time at the Superstore that is the closest to my house) but was not successful. I then went to Customer Service for help. The person there looked at my token and acted surprised, like they had never seen a token like mine before. I asked them if I could borrow one from them, they said no. I asked if they could just free a cart instead, they said no and that the only thing they could do was to sell me a new token. I said I would then go to my "go to" Superstore, they said ok like they did not care. Very apathetic.
That was very frustrating! I just needed a cart, they acted as if I was being inconvenient.

Date of incident- 13 october 2019
Cashier on duty- Rhindya
Working on lane 13 at 6:05 pm (closing time)
Because it was sunday the store closed at 6pm. I was waiting in line like other customers for my turn. The announcement for store closing had been said. I had one more customer behind me. She starts scanning my groceries and I say her hello ...she replied hi. I said I have price match for cauliflowers in a very gentle way. In return she said, ' you come here at 6 the store is closing and you want a price match now' staring at me and in a very angry tone. While she was doing a price match she had expressions of anger all over her face. I decided to stay quite because it was thanks giving eve. I said her thank you and have a good day at the end, she never replied and didn't even look at me. I have myself worked in the same superstore for 2 and half years as a cashier and am still working in customer service at a convenience store. Never have I talked to a customer like this and think I or any other customer deserves to be talked to like this. I am extremely hurt.