Visions Electronics

On November 3, 2019 I went to Visions to buy a Samsung 65" QN65Q60R, but left with a Samsung 65" QN65QDR. Sales person said it was a much better TV then the QN65Q60R and was made only for them. I told the sales person with that TV I would not be able to price match with other stores. The TV was a little more in price but sales person would give me it for the same price and price match if price dropped. About a week later the QN65Q60R went down in price. Went back to Visions ready to exchange the TV but they gave me a reduction in price instead. I took the price reduction but should of exchanged the TV. The QN65Q60R went down in price again. Went back to Visions about this and was talking to the Manager Steven (Dec 3/19) at 11:30 AM. Steven was far from professional. Instead he was argumentative. He said the QN65Q6DR was superior to the QN65Q60R. I told Steve that I looked online and did not find anything in the specs to say it was superior. The specs appear same. Steven(manager) said the QN65Q6DR was superior in its dimming and pulled out a piece of paper that it had double dimming or something like that. At that point I told him the local dimming was to much, it made the picture to dark. I was ready to exchange the TV, but Steven said I was too late to exchange the TV because I only had 15 days to do that. Steven also told me to contact Samsung and they would back him up. So I contacted Samsung and the person I talked to did not back up the manager Steven at Visions. I was told by Samsung that the HDR (High Dynamic Range) is what is important whether 4x, 8x, or 12x etc. I was given a ticket # by Samsung. Went back to Visions told the Manager Steven about my conversation with Samsung and he told me the person I talked to did not know what they were talking about. I asked Steven, so your telling me you know more then the person at Samsung. Steven told me that he had training from Samsung, so he knows. I wonder how many years of training Steven had, that he knew more than the person at Samsung. I told Steven I had the name of the person I talked to and a ticket # that I could give him. The Manager Steven didn't want it said they were wrong. While i was talking with Steven, he would just say "whatever" and looked away. The Visions Manager Steven was very unprofessional. In our conversation Manager Steven said Visions partners with Samsung and has the QN65Q6DR made superior just for them. Steven made it sound like Visions is a powerful customer for Samsung. I looked up the Samsung electronics website and found sales for 2018 to be 59.27 Trillion. Visions Electronics estimated annual revenue is approximately $ 40 Million according to Owler. Income Statement, revenue estimated 3.2 Million according to D&B Hoovers. I would say that Visions is not a major player for Samsung. The Model # difference is so you cannot price match so be weary, do your homework. The sales people are only telling you what they are told to say. There are many websites to get info from

I bought a laptop on Dec 11, which cost me $1848. At that time they told me if its on sale on Boxing day, I can price match it. I kept looking for boxing day prices. Today (Boxing Day) its price is $1598 makes it $250 off. I went to adjust the price on Visions electronics at Regent Avenue, MB, where i initially bought it. They told me they can not do it and I have to call their head office in Calgary, Alberta. I called them and wrote my name and phone number. Then i got a call from customer service ad they told me that This model has been discontinued and to get rid of this model they are selling at lower price ($1598, Which is still expensive). Then i asked him to adjust my price. They said its their rule if a model is discontinued they do not adjust the price. I asked if it is discontinued does the product changes. I am still within 15 days of my price protection. Then he said Best Buy is doing the same thing. He was just manipulating. I think he was trying to tell me that I should have gone to Best Buy or Best Buy is better than Visions. I told him I was very disappointed. Now I have questions
1. I was within my 15 days of my Price protection then why did not they adjust the price.
2. When I bought this salesperson told me I can adjust the price within 15 days but he did not mention that if it is discontinued I can not do it, Even the receipt does not mention anything like that. Who is at fault here?

I am very disappointed and frustrated. I am never going back.
For everyone out there trying to buy something let me tell you that they have this rule of not adjusting the price even if you are within 15 days and they are not telling anyone. I will also forward this to better business bureau.