Pardons Canada

December 29, 2021
Client # 502583

On Nov 28th - I received a call from their office. The lady asked me to resend another photo copy of my drivers license, passport or birth certificate with my signature. I had already sent these items in last May however she claimed that they sent it in to the RCMP to soon to ask for a pardon and that the RCMP declined stating that they have to wait 1 full year from the arrest. In the beginning Pardson Canada told me they would apply 1 year after the crime however now they changed that version.

I did as they asked and sent my ID 2 pieces as registered mail. The post office attempted to deliver it however the reception didn't accept it and it got sent back to the post officer where it's been sitting since Dec. 6, 2021.

I emailed Pardons Canada on Dec. 14th to ask if they received it. They replied that I need to wait another 2 to 4 weeks as the mail is slow at this time of year.

I emailed again on Dec 23rd at which time I didn't get any response not even an auto reply. These were not holidays.

I attempted to call the office many times only to get music or prompts and no option to speak with anyone or leave a message.

I emailed again on Dec. 29th and again not on a holiday and only received an automated reply stating there's nobody there. My friends as well as my Master Card Company all felt this is a scam. This company is advertised as an A + company and Master Card said, "they aren't conducting themselves as an A+ company."

All along I discovered through my tracking # that Canada Post attempted delivery and my parcel was being held for pick up since Dec 6, 2021. Why? It was being held because there was nobody at the reception area at: 200 - 440 Laurier Ave, Ottawa, Ont. to receive it.

I began to panic and wrote a couple more emails. One email telling them I want a refund and will contact my Master Card to have that done immediately and another email with the work and only one work F*K.

So Tim James called me immediately. He attempted to resolve however instead of resolving this issue. He caused it to escalate. In his first call I was calm and grateful to hear from him. He said they won't pick it up at the post office and that I must mail in another 2 photocopies signed and sent by regular stamped envelope as he insisted he will not go to the post office.

I happily agreed and said I would resend it. Then he called back and instead of working with me told me he contacted the "compliance department" and filed a complaint because of the email with the "F*K" word in it. This took me by surprise. I told him I'm not listening to this. In not time he was forcing his opinions and both of us were yelling at each other. I told him, I do want the compliance department to contact me immediately.

The next thing I know. He emailed me, closed my file for abuse and stated that they are forbidding any further contact and not only that. Tim James told me he's going to forward all of the information and emails to the RCMP for them to consider reopening and convicting me again.

Not only will they not reply to my request for a refund since they don't want to finish what I paid to them. Tim James is not doing what I paid him to do and instead he's using the 500.00 I paid to have my pre conviction record pardoned and instead using it to encourage the police to re open my file and convict me. He's using everything against me.

Their accusation that I was unable to conduct myself professionally is not true. I am the client and the professionalism is solely the responsibility of the business to conduct themselves professionally not the client. The clients responsibility is to do as they ask of the client to that they can do their job and I did EVERYTHING that was asked of me and I've bent over backward to attempt to carry this to the end in order to resolve my request to have my record cleared and it is the company that has not only dropped the ball, they have refused to complete the work after 7 months of working with me.

Can you help? I would like a complete refund. I paid 400.00 + 78.75 for finger prints. I'm not requesting that they finish the final purge stage because I've lost all faith that they will actually do it. I don't trust this company.

My # is [protected] and my email is [protected]@shaw. ca
address: 491 Stirling Ave, Nanaimo, B.C. Canada V9R 5R5

Sincerely,
Shelley Rinas