Canada Post’s earns a 1.2-star rating from 1109 reviews, showing that the majority of postal service users are dissatisfied with delivery services.
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Canada post to UK. $250 9 weeks no word
A package was sent via Canada Post to the UK. Over $250.00 and 9 weeks later no word on the package since it left Canada (supposedly) 8 weeks ago. Could have paid $450.00 to have it there in 6-8 days! Guess I should have…ot gone with a far more reliable company like FedEx or UPS. Or put the apple Tag into my package to keep an eye on it.
Barbaric considering the current times we live in.
Absolute Robbery!
Recommendation: Never use Canada post for anything beyond Canada!! Terrible service!
Canada Post Complaints 1108
Mail carrier
My address is #901 11620 elbow dr sw, I've no idea who the mail carrier is, i was going to confront the person but felt this was a better way, the person continues to put return to sender mail back in my mail box instead of taking them away, and i'm not the only one, we place the mail on top of the boxes to be returned so I've been monitoring the return...
Read full review of Canada PostXpresspost International
My parcel is currently delayed and it's whereabouts unknown and despite Canada posts website suggesting their are several options available to me to learn of the packages whereabouts not a single one of them work. The lack of communication, Poorly layed out and explained website and contradictory information displayed by Canada post has been the worst...
Read full review of Canada PostPackage delivery
Recently we sent a pre-paid carton to a Burlington On address. The address information was labelled correctly. One week after mailing this carton we received a delivery notice requesting we go to the Post Office. When we handed the notice to the Shopper's Drug Mart employee who works at the Canada Post station we were told that we owed over $11 to receive...
Read full review of Canada PostIs Canada Post Legit?
Canada Post earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Canada Post. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Canadapost.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Canadapost.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Canadapost.ca you are considering visiting, which is associated with Canada Post, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Canada Post website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Canadapost.ca appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Canada Post has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 1108 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Canada Post protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We found that Canada Post website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
- We conducted a search on social media and found several negative reviews related to Canada Post. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Shipping costs
I am so disgusted at your prices and non stop price increases.
Can you please explain why a magazine cost 20 dollars to mail and is not paper mail?
Van you please explain why its cheaper to send out of country then the next block?
I am constantly guessing at your rates this is so unfair how can one know the best way to ship things? It cost 12 dollars to send a penny to the states.
Yesterday I was quoted 238 dollars to ship 12 pop bottles empty from canada to london.
I received your solutions card what a joke I save like under a dollar evertime where are the discounts?
Governments the enemies within
Extorting all they can from the poor
Your service is way overpriced what the heck ever happened to affordable mail? Such a rip off for us trying to make money using a government service. This world needs less government ripping us off.
Claimed loss: money extortion
Desired outcome: I would like to see some better pricing as Canada post has become an overpriced nightmare with disgusting prices . there is no way the costs should be so high . End government corruption and greed .
Confidential Information Hidden: This section contains confidential information visible to verified Canada Post representatives only. If you are affiliated with Canada Post, please claim your business to access these details.
Express Post Fail: Costly Consequences and Disappointment
My recent experience with Canada Post's Express Post service was extremely disappointing. Despite paying for express shipping, my package remained in Canada for an extended period, causing a delay that now jeopardizes an important appointment and flight. This delay is not only inconvenient but will also result in significant mental and financial damages.
I contacted Canada Post to address the issue and requested the package be sent back to me, but they were unable to expedite the process. This lack of flexibility and the subsequent consequences have left me frustrated and dissatisfied.
I hope Canada Post takes this feedback seriously and improves their service to prevent such costly mistakes in the future.
Claimed loss: I just want my package back before 18th January. Because I have a flight in 18th January and I need the document inside the package.
Desired outcome: I just want my package back before 18th January. Because I have a flight in 18th January and I need the document inside the package.
Confidential Information Hidden: This section contains confidential information visible to verified Canada Post representatives only. If you are affiliated with Canada Post, please claim your business to access these details.
parcel delivery
I ordered a small item from the US. It was tracked just fine until it landed in Toronto:
International Transit
Departed
TORONTO, CANADA
December 19, 2023, 12:36 am
Nobody can tell me what happened to it after that or where it departed to. I keep getting the textbook answer, it's still on the way. It either got lost and CP won't admit it or the plane is still circling the airport (since Dec 19th) and will dump the package when it runs out of fuel. I'm thinking the former. Any correspondence with CP states the same thing: Get the sender to launch an investigation. REALLY? Like it's the sender's problem? WHAT A JOKE!
Confidential Information Hidden: This section contains confidential information visible to verified Canada Post representatives only. If you are affiliated with Canada Post, please claim your business to access these details.
Mailbox instead of community mailbox
My ELDERLY parents moved to 263148 Wilder Lake Road, Durham, Southgate. They wanted to put up a mailbox and were told they couldnt. There are at least 12 mailboxes to the WEST of their laneway and at least 6 mailboxes to the EAST of their laneway. IT MAKES NO SENSE why they cant put a mailbox in when there are already so many on their road. Their laneway...
Read full review of Canada PostNo attempt was made to deliver my package
Tracking ID: [protected]
I got a message from Amazon stating that the delivery was attempted on 2023/11/21 at 3:24 pm. As there was no delivery notice I checked my cameras and clearly no attempt was made to deliver the package. This has happened multiple times in the last 6 months. I work from home (where the package was to be delivered) so I doubt I wouldn't have heard the doorbell. Canada Post's service is not what it used to be...
Delivery of my mail.
I have a slot in a community mail box. Delivery has been pretty good but in the last 6 weeks or so, I have been getting other people's mail, like my next door neighbour, or mail for someone on a street a few blocks away that has the same street number but the wrong street that starts with the same letter as mine. I live at 10 Penrose Court, Brampton...
Read full review of Canada PostNo mail delivery/ irregular mail delivery
Oct. 1 2023 our postal carrier changed. We still have door to door mail delivery on my street. Since Oct. 1 the carrier has only delivered mail twice. I have video surveillance to prove this. I have phoned the 1800 line three times now. twice the complaint was referred to the local Prince George outlet. A rep from there phoned me after each complaint. He...
Read full review of Canada PostShipped out a parcel and receiver never received it and it's been 5 weeks
My, dad shipped out a parcel and the receiver (Amazon) never received it and it has been over 5 weeks! Now he's out of his money. 😞 He's called both Canada Post and Amazon and no one has been helping him. He's gone in person to Canada Post and one of the employees even remembers my dad returning it. My dad has filed a complaint and was waiting to hear back something and he never heard back. When he call yet again he found out his case was closed.
This is getting ridiculous. The parcel is lost and you owe my dad money. Please make it right.
Claimed loss: $262.00
Desired outcome: Resoved this please.
Employee job knowledge
Clueless Canada Post employee On October 14th around noon, I went to the Canada Post outlet at 407 Laurier Ave. W., Ottawa in Minto Place to mail a Remembrance Day lapel pin from the Canadian Legion to a friend in Scotland. There were no other customers around. The female Canada Post employee asked what was in the packet. I said a Remembrance Day pin. She...
Read full review of Canada PostPost office services/hours
I reside rurally and as such, have no choice but to receive my mail at the post office. As you can appreciate, in today's economy I have to work 3 jobs to sustain my household and therefore unable to pick up parcels during the open hours of operation in the Bath Ontario location. The office hours should accommodate lone led households that work the same...
Read full review of Canada PostCANADA POST Service - huge delay for undelivered package
Re: Undelivered Shaw Direct Satellite Receiver from Canada Post.
Hello,
My name is Audrey Antoine from Fort Simpson NT. I have my sister ( Candra Antoine) assisting me through her email.
There have been numerous calls and complaints to Canada Post and Shaw Direct for the huge unnessesary delivery delay with Canada Post for my Shaw Direct Receiver that is still sitting in Edmonton AB since August 18,2023. Tracking number [protected].
Shaw direct is telling me that its between Canada Post and the customer.
Canada Post is telling me its between Shaw Direct and the customer.
No one wants to take responsibility and assist us.
Our emails / Phone calls from both parties are continually being ignored.
PLEASE call me to confirm that my Shaw Direct Satellite Receiver will be shipped to my home address ASAP.
From:
Audrey Antoine [protected])
PO BAX 382
Fort Simpson NT X0E 0N0
Home delivery of mail
On Sept. 5th/23, 3 envelopes were mailed from the U.S. which had nail strips inside. On Sept. 12th, I received 1 of the 3 envelopes ripped open and the contents damaged! I contacted Canada Post and their response was "mail gets damaged." No kidding! So, who eats the cost, me? When I inquired about my other 2 pieces of mail, I was told sometimes mail gets damaged going through their machine (so... what did u do with it? Keep it? Throw it out?) and without a tracking number, there was nothing they could do. Are you serious? You lost it, find it! I have been receiving mail from the U. S for almost 3 years and never had a problem and I would like Canada Post to be accountable for their unacceptable service.
Desired outcome: I want my mail and if that's not possible, I'd like to be reimbursed for the money I lost.
Unnecessary unacceptable delay with shaw direct tv machine
Hello,
i wish to file a complaint to canada post for unnecessary holding my shaw direct order for the tv machine order. Shaw direct tracked the order to canada post in edmonton as of august 19th where the order is being held due to weather. This is unacceptable.
The tracking number is [protected].
To hold this order for this duration is totally unnesscesary. Please have the order shipped as soon as possbile to the recipiant:
audrey antoine
box 382, fort simpson, nt
x0e 0n0
delivery
575 Southworth St. Welland Ontario unit 121... we have parcel lockers and they are not being used by male carrier as pkgs are being sent to depot for pick up at Shoppers Drug mart on Ontario rd Welland Ont. Time of deliver was Monday Sept 11th 2023 at 12:00 noon... this happened many times and I don't think the mail carrier is using the installed parcel lockers at this address
Desired outcome: parcel lockers installed in building used for future deliveries
Mail pick-up
It is with great frustration I'm writing to inform the disappointment in the pick-up of my mail. This has happen on a number of occasions. Again to-day, Sept 7, 2023. I placed my mail in a rural mailbox at the end of my driveway. I place the flag up to indicate mail for pick up. BUT this dose not happen. My new mail is place over my out going letter. There was one time it took 3 days before my letter was taken. I live in the country and not convenient to bring my letters to the post office. These incidents only started this year. Otherwise excellent service.
Delivery not attempted
Twice today while at home a delivery notice was left instead of the delivery person coming to the door to obtain the required signature. No attempt was made as I was in my house all day in the living room near the door. So now instead of getting my packages today I have to wait until they bother dropping them off at the post office. This is extremely poor service. Ups and fedex manage knocking on the door just fine.
Desired outcome: Stop being lazy and actually come to the door it's not that hard
delivery
Package supposed to be delivered between Aug 23-28 and this is the response I get from Canada post(picture included)(I understand delays but when you guys didn’t even process it and it’s sitting somewhere that’s not ok) it passed threw the border on on the 20th that’s it no updates nothing else and I was ignored right after this reply in pic when I said it passed the border on the 20th was sitting for 15 mins no reply.
I'm not getting any more responses threw support on the website
Desired outcome: I want my package because if not I'm going to a lawyer with these support convos because i paid for a service and was not provided.
About Canada Post
Canada Post offers a range of services, including letter mail delivery, parcel delivery, and direct marketing mail services. The organization operates a vast network of post offices and retail locations across Canada, providing convenient access to its services for customers.
In addition to traditional postal services, Canada Post has also expanded into e-commerce and logistics services. It offers parcel pickup and delivery services for online retailers, as well as custom packaging and fulfillment services.
Canada Post is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including the use of alternative fuels in its delivery vehicles, the installation of solar panels on its buildings, and the reduction of paper waste.
Overall, Canada Post plays a vital role in providing postal and e-commerce services to Canadians, and has been a trusted institution in the country for over 150 years.
Overview of Canada Post complaint handling
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Canada Post Contacts
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Canada Post phone numbers+1 (866) 607-6301+1 (866) 607-6301Click up if you have successfully reached Canada Post by calling +1 (866) 607-6301 phone number 1 1 users reported that they have successfully reached Canada Post by calling +1 (866) 607-6301 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (866) 607-6301 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (866) 607-6301 phone numberClick up if you have successfully reached Canada Post by calling phone number 0 0 users reported that they have successfully reached Canada Post by calling phone number Click down if you have unsuccessfully reached Canada Post by calling phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling phone number+1 (416) 979-3033+1 (416) 979-3033Click up if you have successfully reached Canada Post by calling +1 (416) 979-3033 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (416) 979-3033 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (416) 979-3033 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (416) 979-3033 phone numberInternational+1 (877) 632-6347+1 (877) 632-6347Click up if you have successfully reached Canada Post by calling +1 (877) 632-6347 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (877) 632-6347 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (877) 632-6347 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (877) 632-6347 phone numberCanada Post Online Shopping+1 (800) 563-0444+1 (800) 563-0444Click up if you have successfully reached Canada Post by calling +1 (800) 563-0444 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (800) 563-0444 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (800) 563-0444 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (800) 563-0444 phone numberMoney Order Verification+1 (800) 565-4362+1 (800) 565-4362Click up if you have successfully reached Canada Post by calling +1 (800) 565-4362 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (800) 565-4362 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (800) 565-4362 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (800) 565-4362 phone numberPhilatelic Inquiries+1 (900) 565-2633+1 (900) 565-2633Click up if you have successfully reached Canada Post by calling +1 (900) 565-2633 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (900) 565-2633 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (900) 565-2633 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (900) 565-2633 phone numberPostal Code Information+1 (877) 376-1212+1 (877) 376-1212Click up if you have successfully reached Canada Post by calling +1 (877) 376-1212 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (877) 376-1212 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (877) 376-1212 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (877) 376-1212 phone numberTechnical Support Desk+1 (800) 267-2797+1 (800) 267-2797Click up if you have successfully reached Canada Post by calling +1 (800) 267-2797 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (800) 267-2797 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (800) 267-2797 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (800) 267-2797 phone numberTTY+1 (877) 262-5762+1 (877) 262-5762Click up if you have successfully reached Canada Post by calling +1 (877) 262-5762 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (877) 262-5762 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (877) 262-5762 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (877) 262-5762 phone numberSolutions For Small Business+1 (877) 683-5895+1 (877) 683-5895Click up if you have successfully reached Canada Post by calling +1 (877) 683-5895 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (877) 683-5895 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (877) 683-5895 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (877) 683-5895 phone numberVolume-Based Commercial Customers+1 (800) 267-7651+1 (800) 267-7651Click up if you have successfully reached Canada Post by calling +1 (800) 267-7651 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (800) 267-7651 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (800) 267-7651 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (800) 267-7651 phone numberCommercial Billing & Payment Support
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Canada Post emailssellonline@canadapost.ca100%Confidence score: 100%Supportandre.payant@canadapost.ca99%Confidence score: 99%dave.penner@canadapost.ca97%Confidence score: 97%
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Canada Post address2701 Riverside Drive, Suite 1200, Ottawa, Ontario, K1A0B1, Canada
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Canada Post social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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