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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 200 Front St W, Toronto, ON, M5V 3K2, CA
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

200 Front St W, Toronto, ON, M5V 3K2, CA
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (416) 751-1342
Category
Vehicle Rental and Leasing
Working hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
9:00 am - 2:00 pm
Sun
9:00 am - 2:00 pm

Enterprise Rent-A-Car reviews and complaints 1

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J
9:01 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - The car reserved is not available

I reserved a full size car from 9-4-21 to 9-6-21 and checked in on 9-2-21 and received a confirmation by email. When I got there they didn't have any full size cars available. Though they could upgrade the car to a compact SUV, Hyundai Kona, the trunk is much smaller than a full size car, like Camry or Sonata. I had many kids stuff, such as kids bike, wagon, chair, which I couldn't fit all in the Kona. They told me I can upgrade to a larger car but with $29/day extra charge. My itinerary was scheduled so I couldn't cancel it. I had to take the larger car and paid additional charge. I think it was not fair to me as it was not my mistake. It was not subjective to me to upgrade the rental.

Rental agreement is 4BLBNS.

Desired outcome: refund the extra charge

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car representative's response
Sep 28, 2021 1:42 pm EDT
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

File a complaint Write a review
View all Enterprise Rent-A-Car contacts
Jiabao Liu, I assure you that it's never our intention to inconvenience our customers. We would like to look into this further with you. Please email Care@Enterprise.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
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