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Enterprise Rent-A-Car review: Rental service

Taryn Stewart of US

Aug 01, 2024 2:35 pm EDT

Verified customer

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I called and put in complaint. Area manager was supposed to call me back but has not 3 days later. I attempted to rent a vehicle in Redlands, CA. I expected the area manager to call me back. My situation was discrimination and bad customer service. It seems to me like management is hiding from people complaint about their service. On Friday 7/26/2024, at the Redlands, CA branch. I experienced racial issues with the branch manager "Gracie". I made sure there were cameras. I asked her to special her name for me she refused. I dumbed myself down and told her I was illiterate and that was why I needed her to spell it for me. Her response was well that too bad and I am sorry. This manager displayed many character flaws to be a manager. I waited for almost two hours for them to tell me they did not have the car I had on reservation. I needed a car not an SUV. I had a person that was 6'8" tall to fit into the car that was why I was asking for a larger size car. I explained that after standing in line for about 20 minutes. Then 1.5 hours later they did the opposite. But the attitude by the manager was misplaced, disrespectful, & racial motived..

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Enterprise Rent-A-Car response

Aug 09, 2024 7:53 pm EDT

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Hi Taryn, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa S

I called your corporate office and left two complaints for the Area Manager to call me back. However, the person still has not called me back. This complaint is about your Redlands, CA office. This format allows you not to address a complaint properly. I do not want to "chat" through a computer. Look up the complaints for the Redlands office. That branch manager should have been fired. I asked you to pull the footage from the camera. So, you could see what I was talking about. I had to go to another city to rent a car waiting another 1.5 to 2 hours. Then told if I returned the vehicle to my local office, I would have to pay $250. If you truly wanted more information, you would have checked your complaints at this office. The last time I talked to the agent handling the complaint they told me the 1st one was still in the system and that they would escalate the issue. So, I reject your attempt in this format. The information is already in your possession. The mistreatment I received from your manager at the Redlands office was unacceptable.

The confirmation number is [protected]. I did not rent the vehicle from your Redlands office, I walked out. I had to go to your Fontana office about 20 to 25 miles away to receive an appropriate vehicle.

Still no response as of 9/09/2024. I will assume they do not want to handle racism issues.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270
+1 (866) 534-9270

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+1 (866) 445-8284
+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227
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+1 (800) 325-8838
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Maintenance Program Information

855-266-9289
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+1 (877) 416-0000
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en Español

855-266-9565
855-266-9565

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Customer Service

800-307-6666
800-307-6666

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Roadside Assistance

866-507-6222
866-507-6222

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Enterprise Plus® Member Services

866-225-4284
866-225-4284

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Customers with Disabilities

+1 (877) 881-5500
+1 (877) 881-5500

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+1 (888) 736-8287
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Enterprise Truck Rental

+1 (877) 233-5338
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+1 (888) 480-3722
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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Oct 31, 2024