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CB Candy and Sweets Edible Arrangements 209 Main St, Unionville, ON, L3R 2G8, CA
Edible Arrangements company logo
Edible Arrangements
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Edible Arrangements company logo

Edible Arrangements

209 Main St, Unionville, ON, L3R 2G8, CA
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Mon
9:00 am - 7:00 pm
Tue
9:00 am - 7:00 pm
Wed
9:00 am - 7:00 pm
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9:00 am - 7:00 pm
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9:00 am - 5:00 pm
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10:44 am EDT

Edible Arrangements - Platter & Manager Service

I ordered a platter for a relative that was completely embarrassing. I called the store lactation 8 times during business hours. No answer. Left 2 messages. No reply. Next day at 10:30am called again. Spoke to someone who asked me to email a photo to masi.[protected]@gmail.com. This person driving his car speaking very loudly on Bluetooth tried to justify why the platter looked like it did. He kept interrupting me. Speaking over me. Raising his voice & called me rude. Said owner may not have time to call me. Expecting me to accept that. I asked or a refund as spending $80 on tiny masted up cheesecakes is unacceptable. He said I won't get a full refund. I asked him to email me this outcome. He said I need to open a ticket. This is the worst customer service I've ever received from such a giant company. I've ordered Edible Arrangements 100 times. For all occasions. Never had a problem. Dealing with this manager was a joke & laughable. He thought he was talking to his buddy & almost yelling into the phone. He claims the website photos are if plastic food & his orders can never look exactly like the photo. He's a poor excuse for an employee let alone a manager.

Desired outcome: I would like a resolution to this matter & a full refund.

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