Tepperman's

I purchased 2 leather recliners for ~$5000 in June 2023. We were told the batteries would last "200-250" cycles, which is the equivalent of ~2 months. The batteries are only lasting 2 days before they need recharging. We brought this to Tepperman's attention immediately via Jessica Labadie, and received confirmation the batteries should last 200-250 cycles from the manufacturer. I have not heard back from anyone since despite a half dozen emails asking for a status over the past 3 weeks. Customer Support is non-existent and I will do my best to share this experience with a broader community. Shameful and certainly will not get my future business unless resolved.

I ordered a fridge and stove March 13th, I wasn't told until we were doing the paperwork the fridge would be in, in 6 weeks. I have called at least 10 times since then. I have been asked to be called to find out what is going on and no one ever returns my calls or has any resolution I'm just told a new date each phone call. I have asked if I could get the same deal on a different fridge and told no. I was promised I would get a call August 20th guess what, no call? I have bought many products from your store you can probably see most of my house is furnished from you. I want some sort of resolution here. I need these appliances and I keep getting the run around. I would like the option to get the same deal with a different fridge because waiting 6 months for a fridge is insane and the lack of customer care is beyond terrible.

I purchased a fridge, stove and dishwasher from Tepperman's in Windsor. When they delivered the stove and fridge the fridge was not the one I purchased. I tried to call the store, but was the 10 in line to get a answer. I went to the store and spoke to the salesperson, showed him my bill and the right fridge. He in turn said that he would correct the problem. Two days later they came to pick up the wrong fridge and deliver the correct one. The correct one was damaged so I told them I did not want it and to return it and they said they would get me another. Which they did. The dishwasher was to arrive in the next few days. When you purchase the dishwasher they tell you that they have a company that will install it at a cost. We took the offer, called the company, as Tepperman does not deliver it, the company that installs it will pick it up at Tepperman. The morning of delivery I get a call from the company that Tepperman will not release it due to the the bill has not been paid. We paid the bill as I have the receipt s of the items we purchased. I told him that there must be a problem at Tepperman's. I tried calling but did not get anywhere, so I then went back to the store to sort this out. I asked to speak to a manager, and started to explain the situation, she had me waiting for 20 minutes before she came back and told me I still owed $797.00 on the balance. I told her that my receipt s show a $000.00 balanceshe then tried to tell me about how they came to this new balance, I told her I would not give them another penny. I would cancel the dishwasher, I will not pay more money. Show me where I owed this money, again I waited another 25 minutes until she had to look where the balance came from. When she returned with the new order form I asked why is the fridge on the form I paid for that. Her reply was that my fridge was on backorder, so it was not yet received that the cost was still there. I'm sorry but I had to let some of my anger out and told her I had received my new fridge. Can you please get this straightened out. After waiting again (I don't know how long) she approaches me with a new form with $0 balance. Now that is finally settled, she informs me that the dishwasher can be picked up in 3 days, my husband and I changed out plans for today, and now I cannot get the dishwasher today. She was not interested in my issue, she also commented that she would take $25.00 off the bill, big deal, I paid more in gas to get there. She had no genuine interest in these issues. I told her that I always purchased my furniture, appliances and other items from Tepperman, but I will be looking to shop elsewhere, and word of mouth goes a long way. This is unacceptable, maybe the employees should look at your MISSION statement!

Paid cash for a freezer on 3/14/20, watched the sales person reserve a freezer from the London store, we were told the freezer could be picked up at the Windsor store 3/19/20. I went to pick up the freezer on 3/19/20 and I was told they didn't have my freezer in Windsor or London. So we tried calling the Windsor store and that was useless, Nobody has a clue about anything and to speak to someone in charge, be prepared to wait for 20 or 30 minutes just to get disconnected. We'll never shop there again.

I went in two weeks ago to purchase a washing machine. At that time I was told there were none in storage that would have been Tuesday Sept. 17th the sales person at that time said there would be a shipment in more then likely on the Thursday Sept. 19th. and they would call with a time for delivery. I waited and got no call on the 19th I finally called him back on Sept.23rd and at that time he informed me the delivery had still not come in. I finally got the call on Oct.3rd that they were in and to schedule a date for delivery. The soonest I can get my washer is Oct. 17th a month for the time I ordered this is just so not acceptable and after tis I will no longer deal with Teppermans,