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CB Furniture Stores Tepperman's Customer care services
Tepperman's

Tepperman's review: Customer care services

V
Author of the review
6:06 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

- I bought a TV on October 8, 2023

- policy states that I have report within 24 hours after you have received the product

- took TV out of the box and when I plugged it in it was broken and half the TV screen did not work

- I told the representative that I did not break the TV, we did not drop it and had two people at all times to handle the TV

- I called and left a voice message for the purpose of record keeping because they were closed

- no one called me back and I called on the next available business day which was Oct 10, 2023

- on the same day I sent pictures and a claim was open

- I waited no one called me back to inform anything after waiting for one week

- when I called the second time, they requested additional pictures which I provided the same day

- I waited another week and nothing

- I called today and still waiting on a response and not sure if it is from warehouse and I this point I do not care

- I have been waiting 3 weeks to resolve this issue and this is my last internal approach to resolve this isssue

- my next steps is to contact BBB and then the Consumer Ombudsman

Claimed loss: TV

Desired outcome: Cancel the order and contract or an exhangr

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  1. Tepperman's Contacts

  2. Tepperman's phone numbers
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    Kitchener Store
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    Customer Care
    +1 (877) 315-5173
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    Credit
    +1 (519) 351-6034
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    Kitchener Store
    +1 (519) 433-5353
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    London (Ontario) Store
    +1 (519) 541-0100
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    Windsor Store
    More phone numbers
  3. Tepperman's emails
  4. Tepperman's address
    535 Grand Avenue, Chatham, Ontario, N7L3Z2, Canada
  5. Tepperman's social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Tepperman's Category
Tepperman's is ranked 135 among 372 companies in the Furniture Stores category
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