Canadian Tire
Reviews and Complaints

First off, I am a big fan of Canadian Tire and this specific location! I have been coming here for at least 15 years.

I wanted to let you know about 2 specifics problems I have had recently, with the Service Centre.

About a month ago I had a problem installing a shock. I booked it in to get a bolt drilled out and the shock fixed. After a week, the bolt came loose and fell out. After talking to staff at your store, they determined that I had more wrong with my truck, and would not acknowledge that the Tech might not have tightened up the bolt correctly! I chose to leave a poor rating on google.

When I came in today for a tire repair and a review of my suspension on my other vehicle, the MANAGER (I think), came up to me and told me it would be several hours before he could look at the vehicle (which is fine). He also mentioned that I was the one who wrote the terrible review on google and that the situation resulting in the poor review was my fault! I was shocked, but let it go.

I came back to pick up my vehicle after a phone call to say it was ready! The same Manager (in black shirt and big gold watch) was still there. I asked if he wanted to talk about my google review.

He replied with, "Nope, you said what you said and that's it."

I have written over 100 google reviews on various businesses around Calgary and only about 5 have been negative.

At this point, I am not sure if I am more upset, or concerned, that this person represents Canadian Tire (a brand I have always valued).

If anyone would like to discuss this and my google review, please contact me.

Sincerely
Brad
[protected]@shaw.ca

I am dealing with you guys from last three years at the automotive department and today I went in to get the quote for winter tires at the Penticton location and your employee BOB working at the desk gave me the worst experience as he was being so rude and was so unprofessional that I don't think that i ll come back to you guys and probably even ask my friends that not to go there as me and my friends have about 6 cars and we used to get the service, inspection done from you just because of that guy.

Hi there,

I bought the Hamilton Beach duo cup coffer maker just short of two years ago from from your store in London. I'm terribly disappointed in this product!

I basically gave up on it about 6 months ago when it stopped functioning completely...

What has happened throughout time
1) When the single-serve worked, it tasted like plastic (how toxic!)
2) Single serve has endless errors and stopped working
3) single serve started bursting out hot water at the seems (burnt me on several occasions)
4) It never got hot enough.

Is this covered by warranty (your website says 5 years). Can you advise on my next steps?

I am in the position of needing to buy another coffee maker to replace this horrible product and am questioning ever buying Hamilton Beach brand again because of this poor, poor experience. And, questioning Canadian Tire for even stocking this item, since I have been a dedicated, long-time customer that prefers to purchase from a Canadian chain. Very disappointed..

Can you please get back to me on my options?

Best,
Andrea
[protected]

Thank you

--
Andrea Lukac
Digital Marketing | Public Relations |
E: [protected]@gmail.com
P: [protected]

I came to canadian tire on regent winnipeg manitoba for a tire change they told me they didnt have my specific tire in stock and that they had to order it in and it would come the next morning when arrives i would get a phone call early to get it done i paid in full for the tire and service ...next morning which is today i waited for the call there was no call i had a 12p.m hair appointment still no call so 1:16 p.m i called them to find out they said the tire was ready and i could come any time to get it installed i asked if i had to make an appointment and he said no i can come any time and that they were very dead i even asked what time they closed he said 9 then but then said the auto service closes at 6...so when i left my 12 p.m apt i cane straight to canadian tire regent arrived Approximately 4:15 i went to the service desk told him i order a tire yesterday and need it installed he told me i can come bak tomorrow im like well no i need it installed today im driving on a donut he said well he cant im like but i called here to confirm and u guys told ne u would call me early morning to come get my tire installed and no one called me and i waited till 1p.m to call instead of waiting and hes like well i can maybe get it done and im like why maybe this isnt my fault i missed the chance to get a my tired done and u guys didnt call me like u said u would and now i have to suffer and i paid for the service already! And i asked for the manager he said that he was the manager and he literally had no intentions of helping me and i even asked him to give me my tire and money for the service back and he was completely willing to lose a customer rather than fixing the mistake and doing a job that only takes 15 min i asked how long it takes hes a terrible manager and servicing provider i am a manager i run a restaurant ive never heard of this kinda service before and managers who are okay with unhappy customers and its not my fault they told me i could come any time before close and they were suppose to call ne early morning but did not! Im very mad and i wont ever be coming back i want my money back for this poor service!

I purchased tires & had them installed Aug 10, 2018. The service includes an inspection list that is gone through & the customer is informed if any visual maintenance is required. My brakes were visually inspected and checked of as "Good". Last week I noticed a sound on my brakes, and got them inspected - they were completely gone! I have taken pictures of my receipt, the checklist, the odometer reading at that time, and now. There is absolutely no way that my brakes were visually inspected as indicated on the receipt. I am very disappointed in this customer service, and the false promotion of a visual inspection of my truck, but in actuality, this service isn't being done. Now I have no confidence whatsoever that anything on the list was actually checked by the staff member(s). I have attached receipt and pictures.
Thank you,
H. Wayne Gardipy

I made a purchase of a dehumidifier on September 2, 2018 at the regular price of $379.99. My husband and I received a flyer in the mail 2 days later, September 4, showing a sales price of$199.99, the sale to start on the 6th of September. When I went to the store on September 5 to get a price adjustment I was told that she could not do it, price adjustment, that day and to come back when the flyer STARTED that's the only time she could do a price adjustment. I am extremely angry over this incident, wasting my time only to be told to come back later! This is one of a few bad experiences lately with Canadian Tire. I will be packing the product up and returning it. I have resisted shopping online until now... thanks CT for the bad experience!

Canadiantire.ca - false deceptive information on the product listed - did not try to resolve customer complaint I found the item "gracious living 8-drawer white tower" product #[protected], listed on canadiantire. Ca on sale for 1/2 of its regular price: $59.99 - sale price is $29.99. On september 3, 2018, it showed that they have 7 in stock. That same day, knowing that they have it, I went to their store located at: 250 silver linden drive richmond hill, on l4b 4w7 [protected] I went to aisle # 52 as mentioned on their site, and couldn't find the items. I went to customer service and spoke to taz, she confirmed that her system also shows they have 7 in stock. When I informed her that there is none, she paged for a sales associate to meet me in aisle# 52, who told me, "yeah sorry, I know the system is showing we have 7, the manager is aware of this issue, he's been looking for them and can't find them". I went back to taz again, I told her what the sales associate said. I requested a rain check, but, she refused to give me one and said this is because the store shows that this item is in stock that's why she can't give me a rain check. I said, "yes it shows you have stock on both your website listing and your local store system, however, you don't have the physical item available!, therefore you should give me a rain check, I lost time, cost of gas and milage". She said she can't give any rain checks. I told her that I don't agree with her decision and this is deceptive/false advertising, I came from afar all the way to the store only to find out they have none in stock. I asked for a store manager, yonie came, and told him exactly the same thing, he said he can't give me a rain check. They did not even offer to call other stores for me, to check which store has this in stock. I believe this is one of canadian tire's way to bring customers to their store - false deceptive advertising. So, when customers come for something, they buy other things at the same time. I advised taz and yonie that I will post this story public and will also contact the head office, they said that's fine and it's my right to do that. Canadian tire customer service is terrible! Search canadian tire reviews or canadian tire complaints on google to read what people say about canadian tire. Canadian tire product listings are misleading.

I had purchased a fishing rod and reel and a 10 pack solar lights from Canadian tire Nanaimo August 28th or 29th. I paid 61.95 for the rod and reel and 49.95 for the solar lights. I was spending the weekend in Port Alberni Fishing and the rod tip broke I took it to Canadian Tire in Port Alberni and they replaced it. I cant say enough good things about that store. I notice my rod 51.95 a ten dollar difference in the Port Alberni Store and my solar lights were 34.95 a 15.00 difference I took my bill to the Nanaimo store for a refund difference they told me they couldn't do it giving me some lame excuse why the price difference. As a consumer it don't matter to me if the item is cheaper in another branch then it should be credited. I will not shop at Canadian Tire Nanaimo the staff are rude customers do not matter to them . Kudos to the Port Alberni store customer service is still top of there list.

My husband was being harrassed by the manager and a so called undercover. They were falsely accusing him of stealing a knife. My husband who was on the phone with a client put his phone down emptied his pockets and showed the money in his wallet. They kept saying they seen him on video and when I asked to see video they denied me, I also asked if they were sure it was him and not someone else who might be wearing some colors as him an they insisted it was him. My husband had told them even tho he didn't steal their knife that we would pay for it but the undercover insisted on being very rude towards my husband an myself. Which is wasnt my husband, so not only did they embarrass him and made him lose his job because of the false accusations but they arrested a guy outside the store that happened to be wearing the same color clothes as my husband. The undercover was making threats to my husband an I as we left the store. Now my husband spends a lot of time an money in this store because we always buying stuff for our 66 Plymouth VIP, and household items. Which I didnt get to buy the items I had in my cart due to the issue we had with the store manager. Also nobody ever around to ask for some help or advice, the store is always dirty as well as the washrooms. No one has customer service skills. I'm very disappointed with this place.

My father was waiting four hours for his truck tires to be changed. Right when he turned to get out of the Canadian Tire lot, his tire fell off. His brakes are broken, the tire is broken and there is damage inside where the tire is inputted. This could of been dangerous for himself and others around him, and we do not accept this from this company. We are very frustrated and currently do not want to come back nor do we want people we know to come back. We would like to be contacted with what you can do. My email is [protected]@gmail.com.

I took my Mercedes for a simple battery change and 3 1/2 hours later I'm told they dont know what's wrong and the truck wont start. They advised they "googled" how to change the battery and dont know what's wrong. If the techs dont know how to service a particular brand of car why take it? I've now missed 3 client meetings and a potential of thousands in commission income.

Ok this is borderline harassment+fraud at this point. The gas bars are now having big discounts on gas and while people are pumping this $0.05/Litre off, approaching them for the purpose of convincing people to sign up for credit cards. Then they follow you into the store when you go to pay and try to put the savings onto a card you didn't sign up for as an example. I've known people who have gotten these cards in the mail after filling up at gas sales. But I suppose Canadian Tire is above having ethical practices.

I had a veired experince today at one of the store at 1450 corbusier Laval store. There is one sun shelter demo model on sale. I want to buy so I asked some one who is responsible person for this section.he advised that I have to ask at Customer service for more information.When my turn came after haln an hour, the lady who served me, asked some other persons in the store about these as she was not sure how to deal this kind of situation.After few minutes of waiting one guy (was not seems supervisor or manager) came to the counter and told me that if I have to buy it than I have to dismental it from the store..which is really sounds stupid and weird, so I explain them that this should not be the way...than after another few minutes later he and one of the supervisor told me that if i cant dismental it than I have to pay 350$ to them for dismental charge...I am not agree with this stupid policy...I am not happy with there customer service and behaviour if lady Marie pier...This issue need to be solve please..Thank you.
RK

I guess there is a reason why this store pushes there credit cards so much; it's so they can bolster there actual sales profits with the apparent skimming of peoples' Canadian Tire credit cards, likely amounting to a substantial sum of money. When you finally get to speak with someone about it, they tell you that they will NOT do anything about it. What kind of business is this? A very dirty one, that i personally will avoid from now on.

In June, 2018 someone fraudulently charged $ 650 to my account. I contacted Cdn. Tire and told them about this and they said that it would be removed from my account. On my next July statement I noticed that this amount was still on my account . I called them again and they said don't worry Mr. Olauson this amount will be removed ! Now in August I see that this amount is still not removed and they have added $ 23.44 [ 19.99 % interest charges ] I had trouble getting ahold of the accounting department but finally spoke to A Roxanne and she told me now that they were not going to remove this ! I am a 74 year old who has been dealing with Cdn. Tire for many years and can't believe what has happened ! Please help me…thank you.

Hello.

I had ordered 3 items online a couple of weeks ago to be picked up at the

300 Maidstone Avenue West

Essex, ON N8M 2X6

Canadian Tire Location. I arrived to pick up the items on Tuesday, August 14th, at 6PM. After receiving the first two items, the cashier, ***Sarah*** (young girl with dark hair), told me that I still needed to pay for the third item.

I explained to her that I had already paid for the item online ahead of time, to which she replied "no, you didn't". After reiterating that I did, in fact, pay for the item already, she flatly and rudely repeated "no, you didn't".

I then told her that I had paid online with my mastercard. This time... again, but much louder, she exclaimed "NO, YOU DIDN'T PAY FOR IT".

I then pulled out my phone and opened up my Capital One statement showing the exact amount that was debited, and matched it up with the price of the item for her to see.

Without a word, she then finished the transaction and told me to "have a nice day". No apology, no sincerity... nothing.

I frequent Canadian Tire anywhere from once a week to once a month and in 31 years of being alive, I can honestly say that this is the first bad experience I've ever had with anyone at Canadian Tire. I sincerely hope management finds it necessary to send Sarah (the young girl with dark hair) for some additional customer service training (and training in general, as she can't seem to figure out which items are paid for and which are not). Additionally, I don't think hiring entitled snobs in the first place is very good for business.

Dear :Sir/Madam:
1-i received all paper and canadian tire mastercard in french language which i never asked for at the first call, when i talked to a customer rep .
2-i kept calling many customer service reps for more than 4 times and nothing been fixed except my mastercard !?
3- already received all my documents in french which is not my main language as a pharmacist..
4-also i received today [protected] envelope which i really don't know what's included with two red cards associated with french language ..i really don't know what is it for !?
5- if i kept receiving this info or correspondence in french i have to pay my account due, cancel it and move to other credit card company, cause it's a lot and found around 24/7 ...

Appreciated,
Elsayed Samy Emara
[protected]@hotmail.com

I recently had my truck service done with canadian tire in airdrie Alberta.

I wanted all parts removed or replaced to be put in the bed. Of my truck. Not one part was in the truck when I picked up my vehicle.

I was told the metal recycling company and the tire recycling company took all the broken and replaced parts of which they were still good tires only one had got a screw in it. And when I asked for replacement they installed a different class of tire forcing me to buy 3 more.

I want all my parts that were removed from my truck and the canadian tire money is not paid on cc transactions so I lost out on 131.57 as well I could of paid on debit if i was made aware of this

Please contact me for the paperwork and further information
Ali Ashraf
[protected]

This Salmon Arm Canadian Tire has got to be one of the worst stores for costumer service. For the past months now, there has been a lack of personal on the floor to help customers and long lines at the checkouts. It seems the experienced staff have left and we are left with too few experienced staff to help. It is much better to go to Walmart than stand in a very long line. I rarely complain but after working for Jack Juusola for more than 15 years and converting the present location of this store, on line training was a yearly "must", it appears that is not the case anymore. I can see and hear the unsatisfied costumers.This town deserves better. Dave Bruce [protected] Retired

I went into Canadian Tire in Collingwood for an oil change and Jenn was extremely rude. She should not be in a customer facing role. Absolutely miserable to deal with. I listened to her interact with multiple customers after myself, and she was very condescending.

I will no longer come to this location for auto service if this is how customers are being treated. Completely unacceptable.