Captain Jack Casino
Reviews and Complaints

My account was withdrawn 1900 for some odd reason I thought I did
I go to long back in my account history shown funds put back played in now 0 period it wasn't me period

I made a deposit on September 24 at Captain Jack casino i I got a no rules bonus. I won and I wanted to withdraw $850 of my winnings I do know that they take any bonus that you receive out of your winnings which is fine but it's been 18 days and I've been lied to repeatedly about my withdrawal I've done everything they have ask asked it states in their terms and conditions that all withdrawals will be Approved within seven days again it's been 18 days and nothing has been done I've spoken to them on numerous occasions I have screenshots of all my conversations can you help me resolve this issue

On April 10 I requested a 2500$ withdrawal of winnings by which a deposit by me was made using a bonus code. Finally received on 4th of June a confirmations check for 2072$ was fed ex to me with tracking number. The check was delivered to an address in another city that I do not live in and signed for by somebody I do not know.. not only is this bad but I contacted support and my casino host to receive no replies.. so now some stranger has my 2072$ winnings .. I would've done a wire transfer but conveniently they weren't transferring to my bank at the time, So not only did they do a coupon reversal and take a bunch of money out of my winning balance- this is done when you reach play-through limit is reached with no warning .. but yet when I cashed out they took the amount extra above the deposit that they gave me. (I.e. 280%) Then send it to someone else… how long will it take to get fixed? 2 months wasn't enough to wait to get the check ? Now they've screwed up and I was hoping it would come before my bday on the 21st. Which it would have ..

I played a bonus at this casino and fulfilled the obligations of the bonus. After fulfillment I registered a withdrawal. I jumped through all the hoops to facilitate a withdrawal of 750.00. Upon checking the status of my withdrawal I was informed of some triviality of mixing funds. I was told that invalidated my withdrawal. I don't believe I mixed funds. They said I made a deposit with more than five dollars in my account. I know enough to play my accounts down to nothing.

anthonysutton190 username
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I think this a fraud. Im getting one run around after the other. I used a cash app card to make my initial deposit. And now it Dont work withdraw.i requested a check by mail. Now they saying you must have a bank account to get paid. I think its all bs

Cashed out and requested winnings from CaptainJackCasino on June 17, 2010. Was asked to send in photo I.D., Utility Bill, Bank Authorization Form, and address, tel. no. etc. Sent in all the above and was told my winnings were approved on June June 26th and June 30th, 2010, and that I would be receiveing in about 10 days via overnight express. I cashed out a winning amount of $800.00, and one winning amount of $150.00. These amounts were changed to two different amounts of $200.00, and $350.00. I played slots games with no playthrough requirement. Nothing should have been deducted as far as bonus because I had won more than the above amounts; and had payed back any bonus if there was one. I had an available cashout of $800.00, and another available cashout of $150.00; so I was ssupposed to be sent a total $950.00 by overnight express, and was never sent these winnings. I was called almost everyday by different members of the staff asking for deposits, and telling me I was one of the top players for a
large prize. I was given different names and they said they were from the Verification Dept. I had been playing with this Casino Online for about 2 1/2 months or more. I spent hundreds of dollars in that time.