CB Airlines and Air Travel Caribbean Airlines Cancelled Flight BW005 (April 26,2023) Booking Reference #: 4SEACN

Caribbean Airlines review: Cancelled Flight BW005 (April 26,2023) Booking Reference #: 4SEACN

Maudylyn of New York, US

Sep 14, 2023 2:23 am EDT

Verified customer

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My name is Yvette Hinds.

I bought my ticket on your early flight (7:05 a.m.) from Jamaica to NY (JFK) on the date mentioned above, intending to connect with Turkish Airlines en route to Accra, Ghana.

Due to the cancellation, I was placed on a later flight with the promise that I would be assisted to make the connecting flight. I later realised that would not have been possible since both airlines are based in different Terminals.

The flight left at (6:15 pm and arrived after 11 pm, I therefore missed my flight which departed 00:10 am and had to sleep at the airport in NY since Caribbean Airlines wasn't able to assist with accommodating me at any hotel whatsoever.

In the end, to continue my journey, I had to pay an additional $ 700 USD to Turkish Airlines for what they deemed a NO SHOW.

I found the whole experience quite unfortunate, inconvenient, and very disturbing to say the least.

As I speak, I'm back in NY and will have to find an additional amount to pay to Caribbean Airlines for a return ticket back to Jamaica which I find very unfair.

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Caribbean Airlines response

Oct 06, 2023 2:27 pm EDT

Caribbean Airlines customer support contacts

Phone numbers

+1 (800) 744-2225

+1 (800) 523-5585

Address

Iere House, Golden Grove Road, Piarco, TT

Website

caribbean-airlines.com

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Dear Valued Customer,

We acknowledge receipt of your complaint posted on this site. Please accept our apologies for the inconvenience caused on this occasion.

In order to address your concerns, we invite you to submit your complaint via our website:

https://www.caribbean-airlines.com/#/contact-directory/customer-relations

We appreciate you choosing Caribbean Airlines and thank you for your patience.

Sincerely,

Customer Experience Team

Caribbean Airlines Limited

Resolved

This complaint has been resolved automatically due to user's inactivity.

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Caribbean Airlines Contacts

Caribbean Airlines phone numbers

+1 (800) 744-2225
+1 (800) 744-2225

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United States & Canada

+1 (800) 523-5585
+1 (800) 523-5585

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Other countires

+44 207 644 8845
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United Kingdom

+1 (800) 744-2225
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Guyana (International calls)

800 29737
800 29737

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Havana, Cuba (Local calls)

+599 97 889 959
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Curacao

+1 (345) 769-4071
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Grand Cayman

+1 (833) 522-4762
+1 (833) 522-4762

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Dominica

+ 58 212 762 0231
+ 58 212 762 0231

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Caracas

+1 (868) 625-7200
+1 (868) 625-7200

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Trinidad & Tobago and Suriname

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Caribbean Airlines emails

customer-relations@caribbean-airlines.com

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Caribbean Airlines address

Iere House, Golden Grove Road, Piarco, Trinidad and Tobago

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Nov 20, 2024