CB Airlines and Air Travel Caribbean Airlines Flight delayed - compensation request

Caribbean Airlines review: Flight delayed - compensation request

GabMart of US

Nov 05, 2023 4:52 am EST

Verified customer

Replied

Featured review

On July 25th, 2023, my scheduled flight from Kingston, Jamaica, to New York City was severely disrupted, resulting in a delay of over 12 hours. My original departure time was 7:05 am, but the flight was postponed until 6:55 pm. Faced with the risk of missing my connecting flight from New York City to Berlin, I had no choice but to secure an alternative flight with a different airline for the morning to ensure I reached my destination on time.

On August 10th. I received this email from Customer Service.

Dear Mrs. Ramirez,

We acknowledge receipt of your correspondence relative to your claim with us.

We wish to advise the claim submitted is currently being reviewed once completed you will be further advised.

In the meantime, we thank you for your patience.

Kind regards,

Leanna Balkaran-Parmashwar

Customer Experience Department

Caribbean Airlines Limited, Iere House

Golden Grove Road, Piarco,

TRINIDAD W.I.

Telephone: + [protected] ext. 2424

Fax: +[protected]

Website: www.caribbean-airlines.com

Over 2 months later I haven't received any other update or compensation on my case even after sending multiple emails requesting an update.

Desired outcome: Receive compensation back

Caribbean Airlines response

Nov 30, 2023 12:32 pm EST

Caribbean Airlines customer support contacts

Phone numbers

+1 (800) 744-2225

+1 (800) 523-5585

Address

Iere House, Golden Grove Road, Piarco, TT

Website

caribbean-airlines.com

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View all Caribbean Airlines contacts

Dear Valued Customer,

We acknowledge receipt of your complaint posted on this site. Please accept our apologies for the inconvenience caused on this occasion.

We wish to assure you that someone will contact you shortly.

We appreciate you choosing Caribbean Airlines and thank you for your patience.

Sincerely,

Customer Experience Team

Caribbean Airlines Limited

I have been waiting for over 6 months. Please.

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Caribbean Airlines Contacts

Caribbean Airlines phone numbers

+1 (800) 744-2225
+1 (800) 744-2225

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United States & Canada

+1 (800) 523-5585
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Other countires

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Guyana (International calls)

800 29737
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Havana, Cuba (Local calls)

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Curacao

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Grand Cayman

+1 (833) 522-4762
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Dominica

+ 58 212 762 0231
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Caracas

+1 (868) 625-7200
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Trinidad & Tobago and Suriname

More phone numbers

Caribbean Airlines emails

customer-relations@caribbean-airlines.com

100%
Confidence score: 100%

Support

Caribbean Airlines address

Iere House, Golden Grove Road, Piarco, Trinidad and Tobago

Caribbean Airlines social media
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Nov 20, 2024