Baltimore Washington International Thurgood Marshall Airport (BWI)
Reviews and Complaints

On April 12, I returned to BWI on a flight from Denver. The SW Air flight 437 was on time and landed at approx 10:05 pm. The plane remained on an active taxi way for approx 35 minutes due to the gate being accupied by another plane. Even though several other gates nearby were vacant, no attempt to use those gates was made (to our knowledge).

When we finally deplaned, we proceeded to the baggage claim area (approx 11:00p). About 11:15p the first drop of luggage came to carousel 1. Our luggage was not in this drop. Over the next 30 minutes, 2-3 other arriving planes had their luggage dropped at carousel 1, creating confusion amongst the Denver passengers. While there were several vacant carosels nearby, the baggage handlers continued to send the drops to carousel 1. I was also waiting for an oversized piece of luggage.

At approx 1200a, 2 hrs after landing, our luggage was finally dropped at carousel 2 (without a warning announcement) and the oversized luggage was delivered..

We then made our way to parking lot B were I was charged an extra days' parking fee (for 4/13) because I exited the lot after midnight. I have a copy of my receipt if you need it.

I would appreciate it if you could refund me the excess charge for parking, since I had plenty of time to retrieve my luggage and make it to the parking lot before midnight.

I want you to know that I am reconsidering my choice of airports to fly from since there are 3 airports in the Baltimore Washington area that are about the same distance from my home. This is not the first time I have had to wait an exorbitant amount to time to receive my checked luggage. I fly regularly and do not have this issue at other airports. I am not an unreasonable person and I understand things can get delayed, but you need to understand that people do not factor in a 2 hr delay in their trip to account for deplaning and luggage retrieval. If this were the only time it happened, you would not be hearing from me.

I appreciate your help in this matter and look forward to hearing from you.

I'm a frequent flyer who typically will have checked luggage. We just returned home from a trip to Denver, and once again, the time it took for our checked luggage to arrive on the turnstyle at BWI is outrageously ridiculous. In comparison, Denver is a HUGE airport, but by the time we got to the turnstyles, our luggage was already available to us. And, I have found that practically every airport we have been to is similar to Denver, with luggage already being available upon, or soon after, arriving to the turnstyles. How can BWI possibly explain this? There were a LOT of angry BWI customers waiting for their luggage at past midnight when you are already tired, and now frustrated for having to wait 45 minutes for your luggage. COMPLETELY UNACCEPTABLE.

In the last month, I have flew on three flights from BWI. On each trip I have used the women’s restrooms and found the toilets filthy. There is excrement embedded in each toilet I have used. It is clear the custodial crew is not properly cleaning the toilets. I hope you can review this issue and have a thorough cleaning in the restrooms in quick order.

Kathleen Skinner

St. Michaels, MD

I had a few minutes to spare before my flight and decided to get a Bloody Mary. Hakeem, the bartender, acted like I was bothering him when I asked for a drink. He was at the other end of the bar talking to customers. He brought me the Bloody Mary, which was overwhelmingly spicy. He was VERY rude. He didn't bother to tell me that it was heavily spiced. I just happened to ask how much the Bloody Mary was and I was in disbelief when she said $15! I asked for one to be made without the spices and was told that the only one they served was the $15 one. I am used to being overcharged in airport bars, but the price for that drink is RIDICULOUS. Hakeem needs to find another line of work where he has no contact with the public.

I was moving to US from india on H1B the visa and after I-94 clear, a CBP officer at airport perform of a search on the official laptop in my possession.

To my amaze, it had some pornographic image, which were consider under age of 18 year old by CBP officer. I could not move US

Now 5 year ban has been imposed for entry into US. pls advice how can i get this ban removed. I have a work job starting in the IBM nex week and salary is to high to walk away. pls help as I plan to buy huose India for relations to relocate.

Also, meanwhile if i decide to migrate to some other country, how will they treat my case ? Which country also have the guest worker middle class like H1b in US. I went school too very long for this headsplit.

I was on flight #0041 on Sunday July 9, 2006 from Montego Bay, Jamaica to Baltimore/Washington International (BWI) and upon my arrival I discovered numerous items were missing from my luggage.

Following is a list of those items:

· Cannon Elf Digital Camera (Value $350 US)

· Garmin GPS running watch (Value $250 US)

· Electronic cords (ipod, phone charger, laptop charger)

· Cologne

I have filed complaints with the US Federal Aviation Administration, US Better Business Bureau and Baltimore Washington International Airport.

Sincerely,
Zachary