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Caribbean Airlines review: Denial of waiver of change fee

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12:10 pm EST
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On Jan. 2, 2024, I underwent endoscopic orthopaedic surgery for an injury that I suffered requiring repair of cartilage in my right knee. My schedule confirmed flight was for 01/15/2024. However I was unable to honor that date because of recovery time and therapy. On or about Jan.8, 2024, I called to have a postponement of my flight and was finally given a new Date of Feb. 10,2024 and request to show proof of Dates of physical therapy. I provided that. I went further to provide proof of my surgery inclusive of date and time, admission and discharge and a letter from the Surgery department with other medical records with the surgeon's findings etc.

On I/30/2024, I uplifted my medical records of the procedure and forwarded same to the reservation dep, t and the agent I spoke to put me on hold to consult with her manager. She returned and told me that her superior stated that I was denied because the documents must have Letterheads : one of which clearly showed. I however paid the sum of around $172. USD to get my reservation. I am kindly asking that my documents can be reviewed and a refund as determined by you be granted by you. My booking reference is, 2SX53S. Frequent flyer #[protected]. If requested I will be happy to provide any other information to assist in determinating your response.

Yours Truly,

Ferdinand Lambert.

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Feb 23, 2024 3:12 pm EST
Caribbean Airlines customer support contacts
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Iere House, Golden Grove Road, Piarco, TT

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Dear Valued Customer,

We acknowledge receipt of your complaint posted on this site. Please accept our apologies for the inconvenience caused on this occasion.

In order to address your concerns, we invite you to submit your complaint via our website:

https://www.caribbean-airlines.com/#/contact-directory/customer-relations

We appreciate you choosing Caribbean Airlines and thank you for your patience.

Sincerely,

Customer Experience Team

Caribbean Airlines Limited
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