Carrefour
Reviews and Complaints

I have a faulty fridge freezer bought from mall of emirates dubai. It is under 1yr warranty. I have rang carrefour dubai on 25/10/22 to request technician support as per their rules and I have not had any correspondence since despite ringing on multiple times and speaking to various managers they all just pass the buck to somebody else.

I have no working fridge for 10 days in 34c heat with two children. I have escalated so many times and don’t know what to do now as I am getting nowhere. I am bitterly disappointed at this poor service. The reference for dubai complaint is 3277294.

My email

[protected]@hotmail.com

I have been grossly overcharged. This happened on 20th October. We picked up 18 bottles of cremant de Bourgogne, Honoure Louis brut at the price of €6.30 advertised in store and online. Later I checked my receipt and found I have been charged €9.95 per bottle. On was on the channel tunnel and too late to return. This was at Cite Europe, Coquelles. I have a copy of my receipt and can send it. This is disgraceful. I have checked on your web site and you advertise it at €6.30. I have photographs of the wine, my receipt and of your advertised price. Please refund me €65.70 to my home in England.

Julia Brydon

241 Harborough Rd .

Northampton

NN2 8DW

I bought a box full salmon sushi set at Carrefour City Antibes on Saturday 08.10.2022 19:49 for my mother.

In the ones she started consuming, she found some white sharp objects about 1 cm long (looks like a fish bone) inside the product. She managed to get one out, but the other got stuck in her throat and she started choking. First aid had to be given to her.

I am extremely disappointed with this accident and would not expect any foreign objects in this type of food.

On the 27th of sep 2022 I made an online order on carrfefour’s application, on now service. The order should be delivered within 90 minutes. I didn’t receive the order and the next day i received a message saying sorry we could’d deliver you order so we had to cancel it. I called Egypt’s hotline customer service to complain about the incident. Customer service assured me that this was not acceptable and I can reorder again and the customer service will make sure I will receive my order. So I reordered, but also I didn’t receive anything and I received a message today the 29th of sep 2022, we had to cancel your order. So I called again the customer service and I filed a complain I was assured again buy the customer agent that this was not acceptable. They said someone from the management will contact you and you will definitely receive tour order. This was at 9:30 am up till now 1:27 pm I didnt receive neither the follow up call or my order. I think this is a joke, the delivery is completely unreliable. I needed the order and today for the third time there is no news. This is really a joke for such an international chain. The local chains of Egypt are much more reliable I never had such a problem with them. You really need to do something a bout it. Pls find attached my complain for today.

Monday 7th September at 7:14 we attempted to get fuel at carrefour tinqueuex. But my account did not have the €150. However, carrefour has a pending transaction on my bank account for £83.50 since that date which has not been recredited, this has then meant other payments have not been able to be completed.

I have left it over 2 weeks to see if time helped. I have also added further funds to the account. But still you hold on to my £83.50. I would like it back. Thank you

Dear,

I have order online item from Carrefour in Lahore Pakistan on 16 sept 2022. order no. [protected]. Up to now items has not be delivered to my provided address in Lahore. Money already deducted as paid through my Debit ATM Card.

kindly solve my issue ,either delivered the item or return my money.

Thanks!

Sana khan

PAK. contact no. [protected]

Email : [protected]@yahoo.com

Hi this is not about your online shopping i just want to share what i observe while I'm doing my own survey i hope this wont you get trouble but customer service better to enhance for a better customer service experience.

i was in the Bakery area where i ask one of your staff where is Vanilla muffin flavor.

he was saying to me as a customer " YOU DONT KNOW VANILLA FLAVOR? HERE "

i was shocked when people around me hearing this and he just like done it and nothing wrong it it.

Arabic country shall has a beautiful people not a rubbish like staff you have. if they are not happy to work better to find more deserve to get job.

second station where i ask the guy to make it heat my manikish bread. they looked at me crumple forehead as if i'm stealing. but when there's a Arabic lady they smile like they are an angel.

isn't too harsh towards to other customer how it seem they don't like to serve other nationality.

feel ashamed!

after few days i came back to buy a wireless telephone. i paid and ask the customer service if we can try if its working.

customer service lady assist me to let the bunch of people just standing and laughing and when i arrived they are teasing each other saying to a Pilipino guy " you better know how to work this" as if i'm not the one whos asking them to try it.

i look at them and saying for me i can do it but my Boss ask me to ask you guys to do it.

and they act like its normal to them to teasing in front of the Customer saying those words,

when all is done trying the items same Pilipino guy saying " is that working while laughing"

i'm not begging you guys to serve me or other client. i'm sharing this to let you know THAT most of your staff is not wort it to keep.

there's more people trying to survive in life but not as like your stuff talking rubbish in front of the client whos buying your items.

i hope this concern lead to a better customer service. im still trying my nest to roam all your station hence i can just do in awhile as i have baby.

thank you

My name is Orion Ui

I'm from Honolulu, Hawaii. I recently went on a trip to Europe and while I was in belgium I went to a carrefour express on Rue Royale [protected] where I purchased $2000 euro worth of Google play cards. Later when I went home to activate them they all didn't work.

I then contacted Google and asked them if they could help me activate them. They then told me the only I can do is go back to the store. I then went back to the store and showed them on my receipts that they weren't activated. Because of the language barrier they had to find a worker or friend to translate. They said they aren't allowed to refune me anything. However they'll take down my information and give it to the owner. I've reached out to them as well as carrefour corporate, as well as their live chats on whatsapp and nothing. Since it's not in the US I can't do anything with BBB. So I just came across you folks to see if u can help me get my $$ back somehow.

32310 Montfort 05/09/22 @1313.40 pomp1 gas oil 28.41ltr by credit card ,receipt states charge of euro 49.40 but 67.81 euro debited from my account

also at 62126 Wimille I purchased 27ltr of gasoil 05/09/22 time 1758.43 receipt states pomp 1 volume o.oo ltr & total TTC euro 0.00 my account was debited euro 130.00

please refund the over charges

Merci Anthony Drew

Dear Customer service Manager :

I am officially filing a complaint about the horrid customer delivery experience that my wife keeps on receiving from the Carrefour food delivery team. ( AL Yasmeen Location – Amman – Jordan)

We spent hundreds of JDs every month on groceries from Carrefour , and we still experience missing groceries on food delivery . This has been happening for the last two years consistently where we keep complaining constantly to management and nothing appears to be changing .

Missing poultry, vegetables, meat, and other items!

This places a great inconvenience for us as a household, for example; my wife could not cook a meal yesterday because the Carrefour delivery team failed on delivering 32 JDs worth of whole chicken order; aside from the hassle that my wife had to experience on the phone complaining about the situation; as she was tossed around from one representative to another and still could not get it delivered the same day , and had to wait until the next day…This has to stop!

I am planning to escalate this issue to the highest customer service management team as it needs to be addressed swiftly.

Here is the most recent reference number : 2717949

Made an online Order No. [protected] Order Date 24 Jul 2022 and choose a time slot to be delivered between 9pm -12 pm The second day

I received a call at 3 pm from the delivery representative saying that he was on his way I clarified that i am not home and i need to get my order in the agreed time slot but he said ok if u cant receive it no will cancel it

Call the call center and issued a complaint 2604868 and 2604949 as after the customer service told me that they will manage this mistake and i should receive it in the agreed time slot i receive a mail At 4 pm stating that they canceled my order as the delivery guy were unable to reach me off course i called again to make a complain about what happen but as usual no reply or explanation or apology

To Whom It May Concern,

On 18.07.2022, I bought 4 pieces of pastry filled with mince. I ate two pieces and there was something strange about the taste. I looekd into the rest and I saw that inside of the pastry if fully mouldy. I went back to the Carrefoursa and talked to assistant manager named Gülsüm Kılıç. She said she was sorry and took us to the pastry aisle; checked a couple of pieces from the pastry tray and said there was nothing wrong about the rest. She also said she didnt want to mean rude but she couldn't understand how that piece came to us from that tray. I said I was feeling sick, and she said if I was sick, I should go to a hospital. I asked if it was all that they could offer as compensation. She replied me that they could not pay us back or meet hospital expenses. When I told her about customer satisfaction, she said she had already said sorry and that was all they could do. But she also added that if we wanted, they could give us some pieces of pastry from the pastry aisle. I told her to destroy the rest of the pastries in the tray to protect other customers' health. Ms. Kılıç said she couldn't do it. She said after we left, she would search the rest of the tray and destroy the rest if necessary. I told it would be impossible to sell those products after touching them all to check and asked why she didnt destry them in front of us. She only said it was impossible. I said that I would complian them and she said of course you could. That approach and manner unfortunately didnt suit to Carrefoursa brand and will destroy its brand image negatively. I have already complain to the authorities in Turkey and it shouldn't be left like a normal case. That is a very serious case and the results could be much worse in terms of my or anybody else's health. I would be grateful if you take that disturbing and illegal approach into account and get into contact with the responsible staff as Carrefour, and keep our customer rights.

Best Regards,

Zeynep Tülin Demirel

Order date: Mon, Jul 11, 2022

Order time: 10:33 am (Cairo time)

Expected delivery date/ time: Mon, Jul 11, 2022 , 6:00 PM - 9:00 PM (Cairo time)

Payment type: Online - VISA

Attached all the documentation and the emails from Carrefour including the Tax invoice header

The order did not arrive within the arranged time frame, I contacted the Customer service, they said they do not have the authority to reach the branch nor the supervisor.

After some time; at 9:30 pm, same day, the agent did connect me to a supervisor who said that he escalated the issue to the concerned department and someone will contact me within 2 hrs.

2 hours later, at 11:30 pm, no one called and I had to call the customer service again, he had neither an answer for my escalation nor a resolution to my issue. He said that the concerned department hasn't responded yet and that there are no available supervisors/managers to reach now, so I'll have to wait another hour for a manager to call.

Now it is Tues, Jul 12, 2022 , 12:30 AM and I haven't received a call nor a reply to my issue yet, and of course the order hasn't arrived yet.

Regardless of the delayed order, which is actually a huge issue, but I just want to point out that this has been the most disappointing customer service experience ever.

None of the agents or the supervisors was able to give me a timeframe to resolve my issue, they couldn't even reach the concerned department nor track the delivery, they were also not able to contact the branch itself.

The customer service team here in Egypt does not seem to have any kind of tool or procedure to track the issue or help the client, they act as a third party to just escalate the issue.

I was not informed of any definite time framed procedure for complaint handling or for the corrective action to be taken.

Not a single resolution was provided during the calls

I had purchased online through carrefour app. order number-[protected].

It was philips juicer through digizone. It was ordered on 3rd of july and was scheduled to arrive by 4th July. I have called customer service multiple times but they are not able to locate the item, Imles say they have not recived the ordered.

I have been regularly ordering through carrefour before with good service, but this time it was a bad experience this time. Now I regret that I shouldn't have ordered through carrefour. there are more reliable online sites available with good customer service,

I will never ever use carrefour for any future purchases whatsoever,

Hi

I’m Adeel Mushtaq my cell No. is 0092-[protected]. Today I placed an online order (order No. [protected]) in carrefour lahore emporium mall branch at 6:08 pm according to pakistan time and my delivery time was 7:08 pm and for this order I pre paid the bill through credit card but I didn’t get my order in time for which I made an online complaint ( complaint No. 2473078) but unfortunately and due to very poor services of carrefour in pakistan I couldn’t receive my order. I called multiple times on help line and relevant store but helpline couldn’t help me other than to register complaint again and again and the store number was never received

Now it’s 11 pm and here and I don’t think my order will be delivered today for proof I’m attaching the screenshot of my order on app

I complain more than 10 times and they told me the customer service will contact you and the same problem nothing happened very bad customer service

Dear Team,

I shopped yesterday my groceries from Carrefour 360 mall and had a worst experience at Butchery section, one of the attendant at butchery section, most probably an Egyptian national, do not know the name had a bad behavior with me and raised his voice, However I have immediately spoke to section supervisor Mr. Wajid and assured by him that an action will be taken.

would like to remind you and to ensure your customer, such incidents should not be repeated.

However I am a regular customer of carrefour and always enjoy my shopping from carrefour either from avenues or 360, never had such issue in past, surprised to see such weird behavior.

Thanking you and hoping and early response to my cimplaint.

Briefly:-

1- I ordered some groceries on Thu 10 of Jun COD

2- I paid to delivery guy but once he left I called him 2 minutes after to replace egg package as most of eggs are broken and he informed he will come back but he didn't.

3- After 10 minutes he recalled to inform he can't collect it back and I have to report by phone to the call center.

4- I called your hotline who informed issue will be solved as soon as possible but I asked about time frame for "soon" and representative informed within 24 hours so I waited.

5- Guess what, No calls received & I had to recall to follow up my complaint I repeatedly called and I only get same response "we escalated your claim to concerned department but they didn't reply yet but we will speed up response for you"

6- It's the 3rd day but nobody showed up and I kept following up my complaint but I'm still receiving same reply.

7- I'm keeping rotten eggs in my kitchen that smells very bad I such hot couple of days waiting for response from the concerned department.

I'm not complaining about lose of 60 pounds, I'm complaining about way of management that customer service management decided to deal with me with it.

Conclusions:-

Your customer service management is not customer oriented starting from delivery guy to the uppermost level in department.

Concerned department doesn't concern at all.

Contact No

+[protected]

I live in Ireland and was staying in Cabrieres 302100, last week. On Saturday 4/06/22, I bought fuel from a Carrefoure Drive station near UZES. I bought €61.38 of fuel and was charged for this today plus €150 for no reason I can understand. The transaction was by a small screen on the pump and my French is not good so I do not understand what happened. You will understand that it is not possible to fill a small car with that amount of fuel so I would be glad if you could investigate and refund the €150. I show a screen image of the debit card transaction below.

Hi there

My account was charged for an out of stock item that was not delivered:

Order Number: [protected]

Order Date: 05 June 2022

Item: Al Jazira Eggs - AED25.10

Thanks

Francisca Voges

[protected]

Al Rahbah