Carrefour
Reviews and Complaints

Dear sir/ madam
For the 2nd time in one month, yesterday I made online order from cairo
7 items ( paid using my credit card)
items delivered in 2 stages with the last arrived at 11 pm (2 hours late ) with a missing 2 items
I phoned one of them mr Yaser mostafa, he said I am at home now,
It's really upsetting to use carrefour online service
Additionally, they never say sorry for mistakes
The order number : [protected]
On 29/12

2 complaints put through the system
With no response till this moment
Really upset
This is my e mail
[protected]@gmail.com
Working phone :[protected]
Phoned registered with the store : [protected]
Thanks
Dr .Mostafa k osman

Order No: [protected]. I placed this order on
https://www.carrefour.pk/ and was expecting delivery which never came.
No one bothered to inform me that my order had been cancelled. When I called Carrefour helpline
the operator told me that the order has been cancelled and I can reorder again. I cannot reorder again because the price of the tv has gone up! This how Carrefour treats its customers? They refunded my money after 1 month and that too when I got in touch with them. I am disappointed and enraged with this pathetic service. I demand that the tv be sent to me at the same sale rate for which I purchased it. Contact us page on Carrefour website does not even accept a complaint! It simply does not work! This is not the first time that I have been let down by Carrefour. They also run a dodgy Qurbani service...

Regards,
Abubakar Ghias
abubakar. [protected]@gmail.com

Me 24 December 2021 ko carrefour emporium mall Lahore gya tha or whn se 8 se 9 hazar ke groceries ke shopping ke the or miss understanding ke wja se bill krwana bhool gya to carrefour ke security ne mere sth zabarzasti ke or mje 12 se 13 hours apne room me bheta kr mje hareesment or blackmail kea or mere se 20 hazar rupees jazz cash k through lea or mje is k bawajood Mera smaan b ni dea
Sir iam from middle class family so I want my 20 thousands back plz

Order number: [protected]

Hello im waiting for my refund since November 22.. they said it's just authorized but they took the money.

Screenshot attached.

I need it back or add it as points so i can use it .

Called customer service several times but same answer as always. Wait for 10days amd now its 1month.

Thank you waiting for ur urgent response.

Kristine

Hello, below are photos of the problem and an attached message to explain everthing.
I wrote to the company Facebook page, but got no reply.
When I am notified that my points earned have come back, then I will try to place the order again.
The bank OTP was not accepted first time. So, I had to place order again, but when I tried to redeem my points, while placing the same order a second time. I noticed all my points, I had over 200 had gone! Now there are only 2 point left in My Cub.
I got no reply telling me how to get my points back again today.
I will not place any orders until I can see my points back again.

Melody Amina Edwards.
Email: [protected]@gmail.com

i bought apple headphones that i was told was authentic by a worker called ahmad, i later found out they were fake and they weren't talking and the customer service is TERRIBLE, they made me wait exactly 40 minutes to get my 8kd back, they repeatedly told me it was authentic and i found out soon it was fake when it didn't work, the manager didn't care at all, and he was very cold with it and told me i can't do anything without getting the box. i had to get the box from the garbage can and give it to them as it is, NOTHING IS AUTHENTIC. Carrefour 360 has such terrible customer service, and lying to customers can cause a major problem and i will not let this slide

Order no: [protected]
Order date: 29 sep 2021

This is the second time that I have ordered online and the order is not fulfilled.

Carrefour doesn't even bother to tell me that they canceled the order.

The staff are beyond useless. I have contacted the customer service team they all give the same response that they will investigate. After many attempts to find out what is happening I realise I am wasting my time. They are incompetent.

I have ordered the item 27th November 2021 .After a week i found that carrefour routed my item to the wrong address .when i contact the customer service they cancelled the order (Reference# 914446) and told that refund will be issued within 7 days . But still i am waiting for the refund.
Kindly find a solution for this issue either refund or send us the purchased item.

As usual missing items from my order and never get cash back because i always pay online
This is not the first time and never get anything back
[protected]
Muzn
Riyadh

If only I could give 0 but there's no zero option. The worst online shopping experience ever! the worst app ever. order was not delivered on time. it took a week to have an update on their app. which made me cancel the order. the worst customer service ever. they don't have any information regarding the orders. no coordination at all. now the refund.. it is taking time, , , again customer service hotline doesn't have any information about the refund. still waiting for the refund.. now it's been 2 weeks! never again to order in Carrefour ONLINE. If I could spread this to anyone so that they wont be a victim too..

I am so frustrated as my order should be delivered yesterday at 9:00 PM but till now I didn't receive it then I made 2 complaints through call center without any response. Order# [protected]
My mobile is +[protected]

I ordered online products, after paying for it online, then they called to cancel the order and saying it is not in the area although the application located accurately. I called their call center to complain, customer service mentioned their system is down and can't give complain number . The application is not effective most of time. No Internal coordination excites. Nothing professional there at all . The staff there never smile at you when you ask or do shopping in the stores itself besides the cashiers behave negative and rudely in a way they always spots the products and it's price as if you have taken their money to pay. I have been experiencing the worst shopping experience there every time whether online or not. They don't want to solve any customer issues or exceed any expectations. As if It's guaranteed sales forever, one or more customers aren't mattered to them.

major complaint about meat i bought from city center on Saturday. we cooked one of teh kafta yesterday and to my surprise it tasted soooo bad rotten and had the worst smell ever. what a shame that such a reputable store sells such products you should be ashamed of yourselves for scamming people and selling the outdated products. i am going to raise this issue to your upper management ad central management if you dont act as you know we are struggling fanatically and when we spend we are being careful and for us to get such products is unethical

Dear sir/ madam
4 days ago I made online order from cairo
10 items ( paid using my credit card)
9 items delivered with a missing item
The receipt didn't show that
Phoned them twice
2 complaints put through the system
With no response till this moment
Really upset
This is my e mail
[protected]@gmail.com
Working phone :[protected]
Phoned registered with the store : [protected]
Thanks

Hi all. I am one your worker branch of Uzbekistan. I must tell you that many of workers who work at carrefour uzbekistan are very upset from the salary. Because we are working fully according to the contract but your uzbek governance paying us very little.
Moreover when we were working they act us badly and did not hear about our situation.
Please take into considiration my sentemces.
Please check again the process and work of your uzbek branch.

I bought online an iPhone 8 from Carrefour 360, Kuwait on November 17/2021. The phone was on clearance discounted price. The store issued a bill and proof of purchase with credit card charge of the entire price, but the iPhone was never given to me. I made several calls and e-mails without any positive response, just promises to see the matter. Now 10 days have passed and still my item was not handed.
Invoice number :[protected]
complaint number ; 818860
Dr. Eisa Alkhaledy ([protected])
[protected]@gmail.com

Dear Carrefour Customer care
i complain about carrefour Egypt - El-Rehab city branch
Yesterday Tuesday 23rd November, my son felt in a mistake, he was buying some snacks from inside the shop and he opened one packet, while his brother called him from outside to give him somethings, he left the goods inside the shop and get out to get things from his brother, the security man run behind him and they take him to the office of the security manager, they put him in the office for long time, hit him and took his ID and took several photos for him and obliged him to sign on a papers.
this is totally against the Egyptian and the French law, he already paid the price of the opened pack and he is in very bad situation now during to the insulting, abusing and hitting he got from the security manager
unless a fair instigation in the case started immediately, i will raise a court case in Egypt, France and even international case
thanks
her is the Arabic version

كارفور الرجاب
كان ابنى يقوم بشراء بعض السناكس قبل ذهابة الى الجامعة وقام بفتح كيس - اثناء ذلك اتصل عليه شقيقه ليعطيه بعض ادوات الامتحان واضطر لترك البضايغ داخل المحل والخروج - هرول خلفه رجل الامن
تم احتجاز نجلى داخل غرفة مدير الامن لفترة طويلة واثناء ذلك تم الاعتداء عليه وتوجيه السباب له بل وتم اجباره على توقيع مستند بون اعطاءه الفرصه لقراءة محتواه وكذلك تصويرة عدة صور وتصوير بطاقته
وكل ذلك مخالف للقانون - سواء الاقانون المصرى او الفرنسى ومخالف لقانون حماية البيانات الشخصية - ما لم يتم التحقيق الفورى فى الواقعة والاعتذار لنجلى عما حدث والا ساضطر اسفا للجوا للقضاء المصرى والفرنسى والمطالبة بكل التعويضات لما الم بنجلى من اذى واهانة

I purchased a gas cooker on 15th August 2021, registered a complain No: 65080. Owen light does not work. Technician Salman and taken the deflective bulb for replacement, after several further complains to the customer service I have not received a call or a replacement bulb, please refund my money or replace the gas range. I am surprised at the after case service provide by such a big company.
Order No. [protected]
Invoice No. [protected]

Orlando B. Monteiro
[protected]@hotmail.com
[protected]

Your imile service for delivery is the worse someone can have, ever
1) 6 times you fail to deliver to office address always full with people
2) impoosible to reach customer service agent
3) extremely difficult to reschedule order as your verification code system doesn't work properly
4) raised multiple complains - noone cares!

If I cannot receive my shipment by next 2 days, not only I will cancel it, but officially will stop shopping from carrefour, also will raise official complaint to consumersrights.ae

This is unacceptable service and customer care from your side

i order some items before 10 days, till now i didn't receive when i am calling customers service they are saying you will receive soon, even from 2 days app is showing rider is on the way, and carrefour is in front of my home, always there is some problem with their team . still now i didn't receive where we can go for complaint ? their customer service is also not sure when ill receive and what is going on . this was the last time from now ill stop going carrefour.

order number [protected]

suppose to receive on 14 NOV and today is 22 NOV.

I'm sorry but this is my mistake that i chose carrefour for shopping.