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Carrington Mortgage Services

Carrington Mortgage Services review: Fraud and lies to consumer! 75

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Author of the review
3:34 pm EDT
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We were called on the phone and they offered us to make a payment over the phone with them waiving the $15.00 fee. I then received a letter in the mail stating that they charged me $15.00 anyways. They then refused to refund our money to us and decided that they would remove $15.00 from our next payment after fighting for over 15 minutes on the phone! They like to steal money out of your checking account with out your permission and lie to you anytime they choose! We are only with them not by choice, only because new century went bankrupt...

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limeybstd
US
Apr 06, 2017 11:51 am EDT

Carrington Mortgage Services LLC are one of many predatory servicing firm that only makes money from charging you fees and from probably foreclosure. How this was allowed to occur in the first place by the good folks in goverment that "look out" for the American homeowner is beyond me. We should be all be looking into the root cause on how/why these entities were created and more importantly having them closed down, they serve no purpose other than lining their own pockets by working on a commission from your mortgage account.

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theGlory
US
Apr 13, 2017 11:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I too am having trouble. I need help. Can anyone let me know how their particular situation turned out?

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Susieunreal
Boynton Beach Fl 33426, US
Jan 27, 2022 8:35 pm EST
Replying to comment of theGlory

Go to USA.GOV and call to ask how yo send in a complaint

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Allen Haygood
US
Sep 19, 2017 9:29 pm EDT

Carrington is a pos company. They locked us out of our account because we did not want to let them have free run of our account. Now they won't even talk to us. Even though we have made all our payments on time. Has a class action law suit been initiated against these people and if not why.
It seems there are enough people that have had all their B.S. they care for!

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Deborah Crumpton
US
Oct 01, 2017 1:00 am EDT

Class action will not help you, it may punish them in years after your home is lost and you might get a check for a couple hundred dollars. Where are the tough lawyers willing to represent us!

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Susieunreal
Boynton Beach Fl 33426, US
Jan 27, 2022 8:34 pm EST

Call a lawyer ASAP- do not ever finance with any mortgage lender if they are federal, they keep selling selling your loan to mortgage services and its all against the law in the USA

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stole n house
US
Dec 16, 2018 6:41 pm EST

Carrington mortgage stole our family home it has been in our family since 1952 we had a mortgage with them. we applied for mortgage. assitanices and sent in all the proper paper work and they kept telling us that paper work was missing every time they then foreclosed on our family home.

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runner82
US
Jul 27, 2020 12:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They did the EXACT, and I mean EXACT same thing to us.

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runner82
US
Jul 27, 2020 12:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Just like many, many other victims of this company, Carrington Mortgage literally STOLE our home of 13 years. We NEVER EVER had a single problem with our mortgage until it was sold to these blood sucking, money grubbing predators, who want one thing and one thing only...your home. These fraudsters pulled SO many stunts on us during the 4 years we dealt with them. First, they tried to claim that we didn't have homeowner's insurance, when we damn well did and always have since the day we purchased our home. Not only that, but THEY had been the ones to send Liberty Mutual our payment IN FULL via our escrow account only WEEKS before they sent us a notice saying that we didn't have insurance! We sent them copies of our insurance policy MULTIPLE TIMES, yet they continued to relentlessly send us notices claiming that we did not. They then force-placed their OWN lender insurance on our account and starting charging us up the wahoo for it. We finally had to get the attorney general in our state involved and there was actually a huge class action lawsuit against them for this very same insurance scam that they run. Then, after the insurance fiasco, they suddenly claimed that there was a huge shortage in our escrow account and they claimed that we needed to pay several thousands of dollars to satisfy this deficit. We IMMEDIATELY started questioning them. We knew that there was just NO WAY there was a deficit, ESPECIALLY not one as significant as they were claiming there was. We had NEVER had this issue with any other mortgage servicer we had ever been with, only Carrington! They basically told us if we couldn't pay for the deficit up front, that we could apply for a loan modification to have the deficit tacked onto the end of our loan. This is where it all went downhill. These people strung us along for TWO YEARS. They immediately stopped accepting payments from us unless we were prepared to pay the several thousand dollar deficit that they were suddenly claiming there was in our escrow account, which caused us to fall behind on our mortgage payments for THE FIRST TIME EVER. We tried and tried, but they just would NOT accept any payments from us. So, we began the loan modification process. They sent us the application, which we promptly returned to them, along with all of the required supporting documents. For two whole years, they did nothing but stonewall us and throw up obstacle after obstacle. They did everything in their power to make sure that we DID NOT receive this loan modification. They repeatedly claimed that documents were missing from our loan mod application or claimed that they never received them. This went on for the entire two years. We repeatedly sent them the same documents over and over and over again. We sent them by fax, by email, and by snail mail. We even sent them by certified mail, but they STILL claimed they never received them. While they were playing these endless games, they were illegally dual-tracking us into foreclosure behind our backs. These snakes told us to IGNORE any foreclosure notices that we received and repeatedly assured us that "nothing would happen" while we were working on a loan modification. Even though these people did NOT even have the legal right to foreclose BECAUSE THEY DID NOT OWN OUR MORTGAGE, they still managed to foreclose because they FORGED OUR SIGNATURES ON THE MORTGAGE NOTE. They did NOT have the original mortgage note in their possession and they obviously could not locate it to prove they had legal standing to foreclose on us, so they forged our signatures. They didn't even use the correct color ink! We signed ALL of the documents at the closing of our home in BLACK INK and they forged our signatures in blue ink, and they didn't even look remotely like our authentic signatures! So, we filed a federal lawsuit against Carrington ourselves. Unfortunately, we could not find any attorneys who were willing or able to take on our case because of how extremely complex it was, so we had not choice but to represent ourselves. After many months of fighting with these frauds and their equally dirty attorneys, we finally settled and agreed to move out of our home. We had no energy left to fight. We had been fighting for months and it had taken a huge toll on us. It was the single most stressful thing that my husband and I have ever been through, by far. Actually, we had been fighting Carrington in one way or another for several years, ever since they started servicing our mortgage. We were exhausted and we didn't know if we could win our case all by ourselves. Thankfully, with the help of family and a lot of hard work, we were able to purchase a new house, but we will NEVER EVER forgive these monsters for stealing our beloved home. The home that we made so many wonderful memories in. The home that we got married in. The home where we spent 13 years worth of holidays with family and friends. The home that we remodeled from top to bottom, outside to inside, to make our own. The home where we finally got the pool I had wanted so badly my entire life. It was all stripped away from us in the blink of an eye. F*** YOU, CARRINGTON MORTGAGE! I sincerely hope that all of you scum bags rot in hell for all eternity for what you have done to so many innocent homeowners.

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Susieunreal
Boynton Beach Fl 33426, US
Jan 27, 2022 8:31 pm EST
Replying to comment of runner82

Sorry this happened to you, you had every right for a law suite, companies like this need to be shut down, im sure you could find a lawyer if its not to. late to sue them. So sorry for your. loss

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Cassie Parsons
US
Feb 15, 2023 8:53 pm EST
Replying to comment of runner82

This is happening to my husband and I right now.

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Blaknight
US
Sep 15, 2023 9:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of runner82

Same in 2023. My goodness.

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Melody Rodriguez
US
Jul 27, 2020 9:35 pm EDT

I have been dealing w Carrington for about 5yrs now. I fell behind on my mortgage and credit card bills, which was entirely my fault, and I had to file for bankruptcy. I have tried 2 times now to get a loan mod. Every time i sent in my paperwork they would tell me that they did not get them or parts were missing. Well I got tired of repeatedly sending them the same stuff so just gave up. Which is exactly what they're intention was from the beginning.
Recently they have been not accepting my payments sent through Money Gram. They tried to foreclose on my house but i had proof of payments so they did not have a valid case. Can you believe that Carrington had the nerve to bill me their attorney fees for a foreclosure that they had to retract. Well we went to court and the judge basically told them that in no way am i responsible for their fees. We beat them!
Now a few months later can you believe these crooks are still not accepting my payments.
Also they are saying i owe them an obnoxious amount of money.
I do not understand how they have not been put out of business, but I suppose if you are owned by JP Morgan then you can do whatever you want?

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Susieunreal
Boynton Beach Fl 33426, US
Jan 27, 2022 8:41 pm EST

go to VA.Gov and look on the site for a phone number- put in a complaint but make sure you have a paper trail on every time you spoke to them- also write down the employees name and ID number and or extension. Good Luck- if you can call a lawyer you might find one who would take your issues with no money down but would want a % on any settlement. Good Luck= This company should be removed and not be allowed to do anyones mortgage, they have no idea what they are doing, just make sure you keep a paper trail on every time you talk to them and what they say from any of there departments. Wishing you the. best of luck

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Valerie D williams
Cincinnati, US
Feb 16, 2021 4:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Carrington sounds just like BSI! They are not a servicing co. they are a collection company. They took over when I was in chapter13 due to medical bills from a car accident when I was hit by a woman with no insurance. BSI found any and every reason to add fees every month. Then after 5 long years of bankruptcy, they tried everything to foreclose, I paid more money back then I think I actually owed! They told me they would modify my loan and most of those fees would be removed. Right! They said they never said that. They kept adding them after the modification was done. Then that wasn't enough now they are adding NSF twice, I never bounced a check. They have added late fees three more times AND sent it to my credit! When I ask them to remove it because I'm trying to refinance they said NO! I have not been late! It just won't stop! They are crooks!

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Dawn Aguilar
US
Mar 17, 2022 3:20 pm EDT

My home in AZ was foreclosure June 3rd 2020.. After submitting two Modification and after being in review and after calling in many many times. To check in my modification and always asking IF they were showing a Sake date. In March 2020. I was always confirmed NO Sale Dates due to COVDIT Moratorium guide lines. After proving that the Public Display of a sale date in April in the middle of Statewide Emergency pursuant to A.R.S. 26-303 in accordance with A. R. S. [protected]) March 16 2020 Administrative Order No. 2020-47 public safety, changes in COURT Practice are necessary. Pursuant to Article VI, Sections 3 & 5 of the AZ Constitution. It was an Governor State of AZ declared Statewide Emergency. Right after I found out my home was foreclosed on. I called to want to speak to the escalations or foreclosure department. Because I knew I asked every time NzO Sale dated due to COVDIT. I specifically want to speak with Carrington Mortgage Foreclosure to see how why my home Went to sale. After speaking to so many CMS employees give out information about COVDIT Moratorium protecting you against the NO Foreclosure NO Sale Dates No Evictions and than I got Foreclosed on. April, May 2020. I called in the last time June 1st told NO Sale dates NO Foreclosure’s Due to COVDIT-19. I always documented employees Name and employees ID number and what State they were working from home in. On April 7 a letter was dated and I received like on the 14 th 15th 2020 that I was denied a modification because I had a incomplete documents but I have the letters every time from CMS asking for 1 missing document. It always was the IRS Transcript 4506T Form. You really can only fill that out 1 way. I t was requested Jan Feb March when I sent it in originally with the Modification packet as it was sent to me and was 1 of the requirements of the submission of the Help for home owners Modification packet. So I was a bit confused. But after being told from a letter from Carrington March 3rd 2020 thst as of FEB 25 2020 I had finally a full complete modification packet. With no missing documents . Nothing else was was needed. So I was going in for a 30 day review. Which at the time. IF I had a sale date it would be placed on hold. But I was NOT aware of any sale date because I had submitted my Modification Jan 2nd 2020. So on March 6 2020. A letter came REQUESTING again A 4506T Form. After Match 3 2020 I was told I had all my documents in “everything”.nothing else was needed. So I sent in in March 15 the IRS 4506t Firm called in on March 17 2020 to confirm that CMS received the 4506T Form. I was told at that date March 17 2020 I was going back in review for 30 days. Than April 7 2020 I received a letter from Carrington that my loan mod was denied. Because of missing Documents? How I was never asked for any other Documents JUST the IRS 4506T Form. Which I still have the Fax cover sheet and confirmation. Fax form and called in 48 hours after to confirm CMS received it. So how could I be denied? And April 7 the latter was dated that’s NOT 30 days review from last my last confirmation of CMS receiving the 4506 T Form on March 17 2020.. Now it’s State of Emergency Stay at home order A Moratoriums in place. And no work for me as a 1099 self employed . Denied and Requested ASAP COVDIT/ HElP but never received. They need information. 🤦🏻‍♀️ They had everything from me. Plus the Soevial sites for HeLP for Home owners in financial hardship from COVDIT. that the Servicer’s and banks did not need to ask for documents. But I keep requesting and never offered a Forbearance? Even though I did show a hardship by submitting A loan modification in Jan 2020 before the COVDIT Pandemic even had started. I did everything to show I was struggling financially. I called in all the time to check up on my modification process in Jan, Feb and March until end of March 2020 that COVDIT Moratorium was in place. I had the CMS employees all working from home confirm that there were NO sale dates due to COVDIT-19. So I just thought that the Carrington Employees were working from Carrington office? I also had to figure out that I was speaking to customer services or collections. So if I needed information about modification I needed to request to be connected to the Los Mitigation department? I really went through a difficult time with the CMS employees working from home. Plus the employees shared with me. That it also was a huge change for them. wanting to to know if other homeowners felt the same experience and felt confused and may of harmed them as it did me with the inconsistency of information. Also when I looked at the fees charged in a request for a reinstated cost. My total fees in the middle of COVID when Carrington wrongfully foreclosed on my home. The fees we’re $6668.81.in the middle of the pandemic. When the Banks and Servicer’s were asked very firmly to work with home owners by not have excessive fees at this very difficult time with the stay at home order. The Financial hardship hit millions not homeowners like myself. That wan’t working. So I had to look through all my documents and found some very interesting inconsistency in the AZ State Emergency Order in COVDIT-19 / Moratorium. This is my experience I had who have no where to turn. And you can not be heard. To show how through Carrington own Documents. iIN COVDIT that the inconsistency of information about COVDIT from me from CMS employees working from home created HARM to myself as a home owner. Specially when I had A HAMP Modification.. Sad Feeling like All the documents I had did nothing to HELP me. When I did everything humanly possible to show I love my home if 17 years. Even reinstated my Loan April 2019 one year early. Plus they action my home off for $395,250.00 when my zHAMP said I owe less than 200:00 this has been my absolute worst COVDIT Pandemic. Experience. I am seeking HELP

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Wrongful Foreclosure
Phoenix, US
Aug 09, 2022 7:51 pm EDT
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My current update to my march 2022 carrington mortgage servicers, llc wrongful foreclosure: will be exposed on one of these independent televised programs that covered evictions/foreclosures in covid-19. administrative order no. 2020-58 go to federal register: protection for borrowers affected by the covid-19 it states: final rule requires servicers to discuss specific additional covid-19-related information during live contact with borrowers established under existing 1024-39 (a) (s.5075-c) vid-19 consumer protection act 116th congress [protected]).

Here is the extent of cms knowingly did to wrongfully foreclosure on me: my hamp modification, was part of 2009 financial instrument that the united states treasury, fannie mae freddie mac to over see and maintain complete & accurate records of supporting documents for the borrowers who were put into the hamp modifications as the financial agent for the united states assignment & assumption agreement signed on april 2009 by a ceo of cms, the agreement value is was limited up to $195,000,000 per homeowner who was put into a hamp modifications (this put homeowners that were not backed by goverment into a goverment hamp mofifications). so cms was paid to put me into a hamp but did not honor that hamp modification along with the balanced owed, the $153,000,00 was ignored and they sold my home with an open bid of $395,250.00 with forged notary signatures (ca secetary of state sent me a swore oath signature of the notary signature that is on file may 2022) the notary signatures on the record of the recordings trustee's deed upon sale, (I was only 1 month in default when cms filed the notice of trustee's sale (sept 17 2019) as I had in may 2022 my payment history sent via fax to me, a upon receciving the 48 pages from a employee of cms, on the bottom of each page it reads: "for internal use only strictly confidential" when I went over my documented payment history, wow there was pages of missing information of my payments and it did not reflex the reinstated april 25th 2019 $13,161.00 bring my mortgage current and did not reflex my payments of my may, june payments, but during my two years of myself fighting this, I did request my payment history twices and what they sent me does not look like anything close to this internal recent payment history another frudulent misstatements of facts and the three transunion experian and equifax all 3 bureaus had mistatements of reporting my payment history inconsistently in accurate 100 percent! the report said open 2009 but nothing was reported until 2015 and across all lines and pages is nd nd nd nd nd which stands for no data, how can a mortgage company get away with not reporting to the credit bureaus? from 2009 until 2018 and than my payment history is so incomplete & its very sketchy. so I had to create a dispute on all 3 bureaus just in the last 4 weeks, also the substitution of trustee and trustee's deed upon sale are also all forged signature) and the director of forclosure (which in I found in neveada in april 2022 he was sentenced to his 2nd felony and the april 2022 was a felony/gross misdemeanor of possession) his name and signature are on all 3 recorded trustee's foreclosure documents. notary forged signature was signed on the documents of the trustee deed upon sale. also, that in ca the law is that every signature (the director of foreclosure for carrington) that the notary notarized & witness to be who he says he is as the direct of of cms foreclosure must have his thumb print and signature in the lawful notary's ledger that are to be turned in when the notary's expired stamp expires which it did aug 21 2021 (that notary & director of forclosure both still as of today work for cms (which the ca of state confirmed that notary for cms never turned in his legal ledger) which is more proof of all the fraud, forged signatures, misstatements, recorded a false sale of a public declaration of a postponing of a sale date april 6th 2020 12:00 noon that never happen. along with a falsifed june 3rd 2020 actual auction with 6 witnesses and signed signatures of two auctioneer's that are stating those public gathering are true in covid-19 state of emergency mandated order all homeowner's order, by the governor. no forclosures, no sale dates, no public gatherings, and no evictions. so how can there be a public gathering at the court house? please, note: we have a very important election coming up this nov 2022 reach out to those that are running (as I have) for governor or attorney general, they are always open to help and hearing what these financial institutions have done in a pandamic state of emergency. fyi 51 attorneys general reach $86.3 million settlement with mortgage servicer nationstar dec 7th 2020 (provides restitution for a variety of harms that were identified) u. s district court for the district of columbia, provided that approximately $79.2 million in relief affecting 55,814 loans nationally. here are a few un-lawful acts and practices by nationstar *failing to property process borrowers applications for loan modifications: *failing to timely properly review and respond to borrower complaints: *failing to make timely escrow disbursements, including the failure to timely remit property tax payments. * threatening foreclosure and conveying conflicting messages to certain borrowers engaged in loss mitigation: * failing to timely and accurately apply payments made by certain borrowers: so never think you do not still have a case of any of these un-lawful acts done to you by cms or other financial institutions is to late to bring suit. contact your local attorney general or governor. so as you can see all of the fraud that cms commited on 1 house and this is all documented affidavits'. this is far from over trust and believe if nationstar can get the attention of 51 attorney generals, look at all of this that cms did to me. one single hispanic woman, american born, senior citizen, that has lived in my home for 17 years, who reinstated $13,161,00 had two modifications in review, and and and... cms intentionally choose to foreclose arose from its own financial incentives, in other words. a powerful financial deceptive financial institution exerted its will & power, not honoring assisting a homeowner in a already, financially distressed time due to covdit-19 pandemic at its state of emergency, who received huge amounts of funds from the government to help homeowners stay out of foreclosure. they did the opposite and created ever effort of forged signatures fraud recording of false documents of a foreclosure sale that never happen! its stems from there own financial incentives. p. s I will post that date of this being televised stay tuned

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Blaknight
US
Sep 15, 2023 9:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm going through something similar. Is there any assistance?

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DaveBuzz
US
Nov 29, 2022 7:53 pm EST

The website states that Customer Service can be contacted via email yet there's no method to do so

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junkiwannabe1
Chesapeake, US
Jan 16, 2023 11:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CARRINGTON MORTGAGE COMPANY continue, since 05 / 2022 reporting to the CREDIT BUREAU a 60 DAY unfair late payment on my MORTGAGE PROPERTIES AT 923 STANHOPE GARDEN CHESAPEAKE VA. it seems like DECEPTIVE CONDUCT UNDER THE CIVIL PENALTY RULE! Please remove that credit language from my MORTGAGE REPORT.

HOMEOWNER:

JAMES MCINTYRE

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    1600 South Douglass Road, Suites 110 & 200-A, Anaheim, California, 92806, United States
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