Carrington Mortgage Services’s earns a 1.1-star rating from 43 reviews, showing that the majority of borrowers are dissatisfied with loan servicing.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Fraud mortgage, nepotism
i worked for them as an underwriter and Supervisor, Greg Schleppy is the biggest robo signer, foreclosing illegally on mortgages. The sad part is the place is considered a brothel located on Grand Avenue and Saint Andrews in Santa Ana, ghetto neighborhood. Most supervisors such as Onleise AKA ONLICE F. Slept their way to the top of the corporate ladder, when they lay off people, they lay off the top producers and keep their lunch buddies and the women who provide extra services on the side. Let's expose the truth! They lay off people who made $25 per hour, now they are rehiring at $17 per hour with NO benefits and we all agreed, lets ignore their phone calls. Excuse me? You mean to tell me that you "laid me off" and now you want me to go back? What planet are you on?
The complaint has been investigated and resolved to the customer’s satisfaction.
Customer service
I got a loan from this company and it was a nightmare. They never returned by calls or kept me up to date about my loan. They delayed my closing by five weeks. The sellers were annoyed with my agent. Every time I called they would tell me that I would get the loan soon, but it went on and on. I finally told them if I don't get the loan by a certain date I would drop the entire loan. It was a horrible experience and I wish it upon no one. They do not care about their customers at all. They treat them like crap. Never ever use this company for any time of loan. They do not care about anything but the money. I had a lot of stress with this company...
Carrington Mortgage is a nightmare to deal with. They have returned payments made through my bank account without notification or explanation, offer no help whenever I have called them, and charge up to $30 to make a payment. Additionally, because of not being aware of the returned payment (my own fault for now checking my account more often), my account is behind and they require me to use Western Union to make payments - costing $80 per month). This is ludicrous. I was laid off last year, and have since become permanently disabled by MS. I am trying to hang on, but feel like there is no one willing to work with me.
My mortgage was sold to Carrington in April of 2015. Every month since then I have had problems with them. The first problem came when they my homeowners insurance was cancelled because Carrington did not pay them out of my escrow account. Every month that I have tried to log in to pay my bill it tells me that the username and password is wrong, which also forces me to have to take tine out of my day to have to call them and deal with this matter for several minutes, sometimes hours. My latest problem has been them not being able to process my payment through my bank. I talked to a very rude customer service rep by the name of Shila, who told me that the reason it's not coming out of my account is because the account doesn't exist or I don't have any money. She continued to tell me that I've called several times about the same issue and she's going to put a note in the computer for other customer service reps to tell me they can't help me! I have called my bank several times and the problem is not with them. The people who represent this company is very rude and I would not recommend them to anyone!
Carrington took over my home mortgage in November 2014. Since then it has been nothing but problems. They didn't send my tax interest dividend. Had I not called, I never would have. The rep said they wouldn't have figured that I paid enough interest in 2 months to need it sent. I have always paid my house payment online. I have only been able to do so with them a handful of times. It keeps telling me my password isnt right so I call and spend 30 minutes getting it reset. The first time I thought maybe it was my error. The second time I thought I just typed it in wrong. By the third time AND customer service "encouraging" me to pay via phone for just $10 I finally gave up. Now they don't send me my pay requests/bills. They are late or don't come at all. Customer service always apologizes but I feel like the free online doesn't work so you call to pay which costs money. Or they don't send your bill so you have to pay a late fee. They just feel crooked to me. I've now written my own letters and my own envelopes to pay my house payment monthly so I can stop the madness of begging for them to fix it. Horrible. Please give me bay citimortgage!
They have been horrible to deal with. So many illegal and wrongful day to day handlings. I am currently in litigation with them and my attorney would like to talk to you, please help me.
Matthew E. Faler, Esq.
8840 Warner Ave., Ste 301
Fountain Valley, CA 92708
tel: [protected]
fx: [protected]
Fraud and lies to consumer!
We were called on the phone and they offered us to make a payment over the phone with them waiving the $15.00 fee. I then received a letter in the mail stating that they charged me $15.00 anyways. They then refused to refund our money to us and decided that they would remove $15.00 from our next payment after fighting for over 15 minutes on the phone! They...
Read full review of Carrington Mortgage Services and 75 commentsCarrington Mortgage Services Reviews 0
If you represent Carrington Mortgage Services, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Carrington Mortgage Services
Carrington Mortgage Services is committed to providing its customers with a stress-free mortgage experience. The company understands that the home buying or refinancing process can be overwhelming and confusing, and it aims to simplify the process for its customers. Carrington Mortgage Services assigns a dedicated mortgage professional to each customer, who acts as a single point of contact throughout the mortgage process. This ensures that customers receive personalized attention, and their questions and concerns are promptly addressed.
Carrington Mortgage Services also offers an online platform that allows customers to complete their mortgage application, upload documents, and track the progress of their application. This online platform is user-friendly and secure, making it easy for customers to complete their application from the comfort of their home or office.
Carrington Mortgage Services has a commitment to serving customers who have been traditionally underserved by the mortgage industry. The company offers special financing options for borrowers with less than perfect credit, as well as for self-employed and gig economy workers. This commitment to inclusivity and diversity sets Carrington Mortgage Services apart from other mortgage providers.
In conclusion, Carrington Mortgage Services is a reputable mortgage provider that offers a range of mortgage products and excellent customer service. Its commitment to simplifying the mortgage process, offering a secure online platform, and serving traditionally underserved borrowers sets it apart from other mortgage providers.
Overview of Carrington Mortgage Services complaint handling
-
Carrington Mortgage Services Contacts
-
Carrington Mortgage Services phone numbers+1 (800) 561-4567+1 (800) 561-4567Click up if you have successfully reached Carrington Mortgage Services by calling +1 (800) 561-4567 phone number 0 0 users reported that they have successfully reached Carrington Mortgage Services by calling +1 (800) 561-4567 phone number Click down if you have unsuccessfully reached Carrington Mortgage Services by calling +1 (800) 561-4567 phone number 0 0 users reported that they have UNsuccessfully reached Carrington Mortgage Services by calling +1 (800) 561-4567 phone numberCustomer Service+1 (866) 874-5860+1 (866) 874-5860Click up if you have successfully reached Carrington Mortgage Services by calling +1 (866) 874-5860 phone number 1 1 users reported that they have successfully reached Carrington Mortgage Services by calling +1 (866) 874-5860 phone number Click down if you have unsuccessfully reached Carrington Mortgage Services by calling +1 (866) 874-5860 phone number 0 0 users reported that they have UNsuccessfully reached Carrington Mortgage Services by calling +1 (866) 874-5860 phone number100%Confidence scoreLoss Mitigation+1 (888) 507-6489+1 (888) 507-6489Click up if you have successfully reached Carrington Mortgage Services by calling +1 (888) 507-6489 phone number 0 0 users reported that they have successfully reached Carrington Mortgage Services by calling +1 (888) 507-6489 phone number Click down if you have unsuccessfully reached Carrington Mortgage Services by calling +1 (888) 507-6489 phone number 0 0 users reported that they have UNsuccessfully reached Carrington Mortgage Services by calling +1 (888) 507-6489 phone numberShort Sale Department+1 (866) 735-4867+1 (866) 735-4867Click up if you have successfully reached Carrington Mortgage Services by calling +1 (866) 735-4867 phone number 0 0 users reported that they have successfully reached Carrington Mortgage Services by calling +1 (866) 735-4867 phone number Click down if you have unsuccessfully reached Carrington Mortgage Services by calling +1 (866) 735-4867 phone number 0 0 users reported that they have UNsuccessfully reached Carrington Mortgage Services by calling +1 (866) 735-4867 phone numberProperty Insurance+1 (866) 565-8180+1 (866) 565-8180Click up if you have successfully reached Carrington Mortgage Services by calling +1 (866) 565-8180 phone number 0 0 users reported that they have successfully reached Carrington Mortgage Services by calling +1 (866) 565-8180 phone number Click down if you have unsuccessfully reached Carrington Mortgage Services by calling +1 (866) 565-8180 phone number 0 0 users reported that they have UNsuccessfully reached Carrington Mortgage Services by calling +1 (866) 565-8180 phone numberProperty Tax+1 (866) 328-0343+1 (866) 328-0343Click up if you have successfully reached Carrington Mortgage Services by calling +1 (866) 328-0343 phone number 0 0 users reported that they have successfully reached Carrington Mortgage Services by calling +1 (866) 328-0343 phone number Click down if you have unsuccessfully reached Carrington Mortgage Services by calling +1 (866) 328-0343 phone number 0 0 users reported that they have UNsuccessfully reached Carrington Mortgage Services by calling +1 (866) 328-0343 phone numberProperty Damage Claims
-
Carrington Mortgage Services emailsrelationshipmanager@carringtonms.com100%Confidence score: 100%Support
-
Carrington Mortgage Services address1600 South Douglass Road, Suites 110 & 200-A, Anaheim, California, 92806, United States
-
Carrington Mortgage Services social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Carrington Mortgage Services contacts
Recent comments about Carrington Mortgage Services company
Payments not posting. New loan
Zeus Lending
4 reviews
Motto Mortgage / Motto Franchising
1 review
SWE Homes
10 reviews
GoPrime Mortgage
1 review
Dovenmuehle Mortgage
31 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Were you able to do anything concerning this issue? I am currently, apparently like most, fighting with them concerning our home.
Our house went into foreclosure and weeks before the very first court date this carrington company broke into my home and locked us out! We have made many calls to get the keys but haven't heard anything. It sickens me to know how this company treats people. How can they get away with this?
Were you able to do anything against them?
CARRINGTON FORCLOUSE MY HOME WITH OUT INFORMINING ME PLEASE TELL ME WHAT TO DO
RUTHLYNOBONNA@AOL, COM
Were you ale to do anything?
I am currently in litigation with them for multiple issues regarding the wrongful handling of my loan. My attorney would like to speak to you, please.
Matthew E. Faler, Esq.
8840 Warner Ave., Ste 301
Fountain Valley, CA 92708
tel: [protected]
fx: [protected]
Were you able to accomplish anything?
Can you please send me the information of your attorney! I'm having the same issues with this mortgage company; they are trying to take our home away!
Same. Any information?