Menu
For Business Write a review File a complaint
CarTrawler

CarTrawler review: Airport transportation

B
Author of the review
10:06 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Booking ID PT778828820

Name – William [censored]an

email booked under – bill.[censored][protected]@blueyonder.co.uk through KLM

I have tried several times to bring a resolution to my request for a refund for the transfer Caparica – Lisbon airport 20 September 2023.

Here once again is the gist of my complaint.

I purchased a return transfer through KLM for Lisbon Airport – Av 1 de Maio 38, Costa de Caparica for 10 September and a return transfer 20 September.

The driver picked us up from the airport on time but was taking us to Fonte da Telha which is 10 kilometres away from Costa de Caparica.

Fortunately, as we had been there before, I knew where we should be going and redirected him. Even then he was very reluctant to drop us off, insisting we were wrong and he had the correct address.

You will appreciate I was very concerned about our return transfer and tried to contact you to confirm the address. The only ways your system allowed this was by live chat or phone call. I tried live chat on numerous occasions over 2 days without a single response from a live agent. I phoned twice but each time I was cut off after 30 minutes waiting.

Your website only allows a cancellation of a transfer, not an amendment so, having no choice since it proved impossible to contact you, I cancelled. This was on 13 September, 7 full days before the return transfer.

I was quite convinced in the light of the first journey that the driver for the return transfer would have gone to the wrong address and we would have been left waiting and would have missed our flight.

I have had several email conversations with you but each time get the comment that we should have cancelled before we actually set off for the outward journey and we were simply referred to your terms and conditions which insist of cancellation BEFORE the first flight. Why would we do that?

The agents have failed to take into consideration my reasons for cancelling the transfer, something I did not want to do, but this course of action was FORCED on me by the circumstances that the taxi firm had the wrong pick up address.

All I am asking is that you take a more reasonable view of events and issue me with a refund for the cancelled journey.

William [censored]an

Desired outcome: Refund of journey I had to cancel

0 comments
Add a comment

More CarTrawler reviews & complaints

CarTrawler - utterly disgusted 54
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CarTrawler - overcharged 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CarTrawler - rip off
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. CarTrawler Contacts

  2. CarTrawler phone numbers
    +353 14 999 600
    +353 14 999 600
    Click up if you have successfully reached CarTrawler by calling +353 14 999 600 phone number 22 22 users reported that they have successfully reached CarTrawler by calling +353 14 999 600 phone number Click down if you have unsuccessfully reached CarTrawler by calling +353 14 999 600 phone number 23 23 users reported that they have UNsuccessfully reached CarTrawler by calling +353 14 999 600 phone number
    Ireland
    +44 203 582 8218
    +44 203 582 8218
    Click up if you have successfully reached CarTrawler by calling +44 203 582 8218 phone number 30 30 users reported that they have successfully reached CarTrawler by calling +44 203 582 8218 phone number Click down if you have unsuccessfully reached CarTrawler by calling +44 203 582 8218 phone number 21 21 users reported that they have UNsuccessfully reached CarTrawler by calling +44 203 582 8218 phone number
    18%
    Confidence score
    United Kingdom
    +1 (855) 454-9316
    +1 (855) 454-9316
    Click up if you have successfully reached CarTrawler by calling +1 (855) 454-9316 phone number 0 0 users reported that they have successfully reached CarTrawler by calling +1 (855) 454-9316 phone number Click down if you have unsuccessfully reached CarTrawler by calling +1 (855) 454-9316 phone number 0 0 users reported that they have UNsuccessfully reached CarTrawler by calling +1 (855) 454-9316 phone number
    USA & Canada
    +61 280 152 643
    +61 280 152 643
    Click up if you have successfully reached CarTrawler by calling +61 280 152 643 phone number 31 31 users reported that they have successfully reached CarTrawler by calling +61 280 152 643 phone number Click down if you have unsuccessfully reached CarTrawler by calling +61 280 152 643 phone number 12 12 users reported that they have UNsuccessfully reached CarTrawler by calling +61 280 152 643 phone number
    44%
    Confidence score
    Australia
    +43 120 609 2029
    +43 120 609 2029
    Click up if you have successfully reached CarTrawler by calling +43 120 609 2029 phone number 5 5 users reported that they have successfully reached CarTrawler by calling +43 120 609 2029 phone number Click down if you have unsuccessfully reached CarTrawler by calling +43 120 609 2029 phone number 5 5 users reported that they have UNsuccessfully reached CarTrawler by calling +43 120 609 2029 phone number
    Austria
    +358 942 451 827
    +358 942 451 827
    Click up if you have successfully reached CarTrawler by calling +358 942 451 827 phone number 3 3 users reported that they have successfully reached CarTrawler by calling +358 942 451 827 phone number Click down if you have unsuccessfully reached CarTrawler by calling +358 942 451 827 phone number 7 7 users reported that they have UNsuccessfully reached CarTrawler by calling +358 942 451 827 phone number
    Finland
    +33 157 329 537
    +33 157 329 537
    Click up if you have successfully reached CarTrawler by calling +33 157 329 537 phone number 50 50 users reported that they have successfully reached CarTrawler by calling +33 157 329 537 phone number Click down if you have unsuccessfully reached CarTrawler by calling +33 157 329 537 phone number 12 12 users reported that they have UNsuccessfully reached CarTrawler by calling +33 157 329 537 phone number
    61%
    Confidence score
    France
    +49 692 9957 1149
    +49 692 9957 1149
    Click up if you have successfully reached CarTrawler by calling +49 692 9957 1149 phone number 17 17 users reported that they have successfully reached CarTrawler by calling +49 692 9957 1149 phone number Click down if you have unsuccessfully reached CarTrawler by calling +49 692 9957 1149 phone number 20 20 users reported that they have UNsuccessfully reached CarTrawler by calling +49 692 9957 1149 phone number
    Germany
    +39 510 545 041
    +39 510 545 041
    Click up if you have successfully reached CarTrawler by calling +39 510 545 041 phone number 13 13 users reported that they have successfully reached CarTrawler by calling +39 510 545 041 phone number Click down if you have unsuccessfully reached CarTrawler by calling +39 510 545 041 phone number 12 12 users reported that they have UNsuccessfully reached CarTrawler by calling +39 510 545 041 phone number
    4%
    Confidence score
    Italy
    +31 707 709 339
    +31 707 709 339
    Click up if you have successfully reached CarTrawler by calling +31 707 709 339 phone number 19 19 users reported that they have successfully reached CarTrawler by calling +31 707 709 339 phone number Click down if you have unsuccessfully reached CarTrawler by calling +31 707 709 339 phone number 13 13 users reported that they have UNsuccessfully reached CarTrawler by calling +31 707 709 339 phone number
    19%
    Confidence score
    Netherlands
    +48 223 075 720
    +48 223 075 720
    Click up if you have successfully reached CarTrawler by calling +48 223 075 720 phone number 5 5 users reported that they have successfully reached CarTrawler by calling +48 223 075 720 phone number Click down if you have unsuccessfully reached CarTrawler by calling +48 223 075 720 phone number 7 7 users reported that they have UNsuccessfully reached CarTrawler by calling +48 223 075 720 phone number
    Poland
    +351 213 665 562
    +351 213 665 562
    Click up if you have successfully reached CarTrawler by calling +351 213 665 562 phone number 14 14 users reported that they have successfully reached CarTrawler by calling +351 213 665 562 phone number Click down if you have unsuccessfully reached CarTrawler by calling +351 213 665 562 phone number 11 11 users reported that they have UNsuccessfully reached CarTrawler by calling +351 213 665 562 phone number
    12%
    Confidence score
    Portugal
    +7 499 271 8567
    +7 499 271 8567
    Click up if you have successfully reached CarTrawler by calling +7 499 271 8567 phone number 1 1 users reported that they have successfully reached CarTrawler by calling +7 499 271 8567 phone number Click down if you have unsuccessfully reached CarTrawler by calling +7 499 271 8567 phone number 6 6 users reported that they have UNsuccessfully reached CarTrawler by calling +7 499 271 8567 phone number
    Russia
    +34 931 815 659
    +34 931 815 659
    Click up if you have successfully reached CarTrawler by calling +34 931 815 659 phone number 16 16 users reported that they have successfully reached CarTrawler by calling +34 931 815 659 phone number Click down if you have unsuccessfully reached CarTrawler by calling +34 931 815 659 phone number 16 16 users reported that they have UNsuccessfully reached CarTrawler by calling +34 931 815 659 phone number
    Spain
    +46 840 309 978
    +46 840 309 978
    Click up if you have successfully reached CarTrawler by calling +46 840 309 978 phone number 9 9 users reported that they have successfully reached CarTrawler by calling +46 840 309 978 phone number Click down if you have unsuccessfully reached CarTrawler by calling +46 840 309 978 phone number 11 11 users reported that they have UNsuccessfully reached CarTrawler by calling +46 840 309 978 phone number
    Sweden
    +90 850 390 2880
    +90 850 390 2880
    Click up if you have successfully reached CarTrawler by calling +90 850 390 2880 phone number 3 3 users reported that they have successfully reached CarTrawler by calling +90 850 390 2880 phone number Click down if you have unsuccessfully reached CarTrawler by calling +90 850 390 2880 phone number 9 9 users reported that they have UNsuccessfully reached CarTrawler by calling +90 850 390 2880 phone number
    Turkey
    +86 105 357 3274
    +86 105 357 3274
    Click up if you have successfully reached CarTrawler by calling +86 105 357 3274 phone number 4 4 users reported that they have successfully reached CarTrawler by calling +86 105 357 3274 phone number Click down if you have unsuccessfully reached CarTrawler by calling +86 105 357 3274 phone number 3 3 users reported that they have UNsuccessfully reached CarTrawler by calling +86 105 357 3274 phone number
    14%
    Confidence score
    China
    +91 800 100 4412
    +91 800 100 4412
    Click up if you have successfully reached CarTrawler by calling +91 800 100 4412 phone number 4 4 users reported that they have successfully reached CarTrawler by calling +91 800 100 4412 phone number Click down if you have unsuccessfully reached CarTrawler by calling +91 800 100 4412 phone number 3 3 users reported that they have UNsuccessfully reached CarTrawler by calling +91 800 100 4412 phone number
    14%
    Confidence score
    India
    +62 21 2975 8990
    +62 21 2975 8990
    Click up if you have successfully reached CarTrawler by calling +62 21 2975 8990 phone number 3 3 users reported that they have successfully reached CarTrawler by calling +62 21 2975 8990 phone number Click down if you have unsuccessfully reached CarTrawler by calling +62 21 2975 8990 phone number 5 5 users reported that they have UNsuccessfully reached CarTrawler by calling +62 21 2975 8990 phone number
    Indonesia
    +81 345 208 156
    +81 345 208 156
    Click up if you have successfully reached CarTrawler by calling +81 345 208 156 phone number 3 3 users reported that they have successfully reached CarTrawler by calling +81 345 208 156 phone number Click down if you have unsuccessfully reached CarTrawler by calling +81 345 208 156 phone number 7 7 users reported that they have UNsuccessfully reached CarTrawler by calling +81 345 208 156 phone number
    Japan
    +60 154 877 0821
    +60 154 877 0821
    Click up if you have successfully reached CarTrawler by calling +60 154 877 0821 phone number 3 3 users reported that they have successfully reached CarTrawler by calling +60 154 877 0821 phone number Click down if you have unsuccessfully reached CarTrawler by calling +60 154 877 0821 phone number 4 4 users reported that they have UNsuccessfully reached CarTrawler by calling +60 154 877 0821 phone number
    Malaysia
    +63 22 469 082
    +63 22 469 082
    Click up if you have successfully reached CarTrawler by calling +63 22 469 082 phone number 4 4 users reported that they have successfully reached CarTrawler by calling +63 22 469 082 phone number Click down if you have unsuccessfully reached CarTrawler by calling +63 22 469 082 phone number 3 3 users reported that they have UNsuccessfully reached CarTrawler by calling +63 22 469 082 phone number
    14%
    Confidence score
    Philippines
    +65 31 589 183
    +65 31 589 183
    Click up if you have successfully reached CarTrawler by calling +65 31 589 183 phone number 4 4 users reported that they have successfully reached CarTrawler by calling +65 31 589 183 phone number Click down if you have unsuccessfully reached CarTrawler by calling +65 31 589 183 phone number 4 4 users reported that they have UNsuccessfully reached CarTrawler by calling +65 31 589 183 phone number
    Singapore
    +27 214 277 990
    +27 214 277 990
    Click up if you have successfully reached CarTrawler by calling +27 214 277 990 phone number 18 18 users reported that they have successfully reached CarTrawler by calling +27 214 277 990 phone number Click down if you have unsuccessfully reached CarTrawler by calling +27 214 277 990 phone number 17 17 users reported that they have UNsuccessfully reached CarTrawler by calling +27 214 277 990 phone number
    3%
    Confidence score
    South Africa
    +82 264 339 523
    +82 264 339 523
    Click up if you have successfully reached CarTrawler by calling +82 264 339 523 phone number 3 3 users reported that they have successfully reached CarTrawler by calling +82 264 339 523 phone number Click down if you have unsuccessfully reached CarTrawler by calling +82 264 339 523 phone number 4 4 users reported that they have UNsuccessfully reached CarTrawler by calling +82 264 339 523 phone number
    South Korea
    +66 21 055 765
    +66 21 055 765
    Click up if you have successfully reached CarTrawler by calling +66 21 055 765 phone number 10 10 users reported that they have successfully reached CarTrawler by calling +66 21 055 765 phone number Click down if you have unsuccessfully reached CarTrawler by calling +66 21 055 765 phone number 3 3 users reported that they have UNsuccessfully reached CarTrawler by calling +66 21 055 765 phone number
    54%
    Confidence score
    Thailand
    +54 115 984 3539
    +54 115 984 3539
    Click up if you have successfully reached CarTrawler by calling +54 115 984 3539 phone number 3 3 users reported that they have successfully reached CarTrawler by calling +54 115 984 3539 phone number Click down if you have unsuccessfully reached CarTrawler by calling +54 115 984 3539 phone number 3 3 users reported that they have UNsuccessfully reached CarTrawler by calling +54 115 984 3539 phone number
    Argentina
    +55 613 550 0485
    +55 613 550 0485
    Click up if you have successfully reached CarTrawler by calling +55 613 550 0485 phone number 4 4 users reported that they have successfully reached CarTrawler by calling +55 613 550 0485 phone number Click down if you have unsuccessfully reached CarTrawler by calling +55 613 550 0485 phone number 3 3 users reported that they have UNsuccessfully reached CarTrawler by calling +55 613 550 0485 phone number
    14%
    Confidence score
    Brazil
    +56 229 382 466
    +56 229 382 466
    Click up if you have successfully reached CarTrawler by calling +56 229 382 466 phone number 2 2 users reported that they have successfully reached CarTrawler by calling +56 229 382 466 phone number Click down if you have unsuccessfully reached CarTrawler by calling +56 229 382 466 phone number 6 6 users reported that they have UNsuccessfully reached CarTrawler by calling +56 229 382 466 phone number
    Chile
    +52 554 746 9798
    +52 554 746 9798
    Click up if you have successfully reached CarTrawler by calling +52 554 746 9798 phone number 11 11 users reported that they have successfully reached CarTrawler by calling +52 554 746 9798 phone number Click down if you have unsuccessfully reached CarTrawler by calling +52 554 746 9798 phone number 7 7 users reported that they have UNsuccessfully reached CarTrawler by calling +52 554 746 9798 phone number
    22%
    Confidence score
    Mexico
    More phone numbers
  3. CarTrawler emails
  4. CarTrawler address
    Classon House, Dundrum Business Park, Dundrum, Dublin 14, Ireland
  5. CarTrawler social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
CarTrawler Category
CarTrawler is ranked 10 among 118 companies in the Vehicle Rental and Leasing category