Budget Rent A Car
Reviews and Complaints

A complete disaster. I rented a vehicle in FLORIDA, picked it up and dropped it off. The following day I learnt they double charged me. It has been over a month, and I am yet to get my refund. I have spent a ridiculous amount of time on the phone and providing card statements by email, over and over again. They are just playing around until I get tired.

I would give 0 stars if possible.

"You can get reimburse only if you paid at the counter not if you paid online"

How can that be? Horrible experience

I rented a car from Budget Rent a Car car in Sarasota Bradenton Airport (Florida). I agreed to bring the car back with a full tank. I drove the car less than 100 miles in a 4-day period and added fuel about 3 miles away from the Budget rental return at airport- also "topped off" the tank and it was 100% on gas gauge (same as it was when I rented the car). I then drove the car to the rental return with the fuel gauge registering 100% full (same as it was when I rented the car). The individual from Budget who checked out the car checked the car and fuel gauge said we were good to go. I asked for a receipt and he said he would email it.

Well I received the email receipt and was charged $5.99 for "fuel service." With a full tank there should not be a fuel service charge.

The process of reserving your rental car is not so bad, but picking it up is terrible.
Even having reserved the car in advance, we had to wait an hour and a half for our ticket number to be called. You could consider that I was picking up the car in a major city, but even considering that the efficiency was terrible. Then we got to the desk and were assailed with confusing questions and given little clarity when we asked questions in return. The service was poor, let's say. After we had everything set straight, we waited another half hour for them to bring our car around. I'm not sure why it took so darn long.
Returning the car is pretty simple, but you better fill up on gas somewhere else. They charge about $9.50/gallon for any missing gas. A bunch of other obscure fees were also added.
The only positive aspect of the experience is that the car they gave us ran well and was clean.

I was so surprised to find out that prices on http://www.budget.ie are way lower that on budget.com
Don't pay extra for the same type of car and order through their Irish branch

My experience with Budget International was a mix of good and not-so-good aspects. The website navigation was straightforward, but the booking process felt a bit cumbersome. The prices offered were competitive, but the customer support response was slow. The overall trip went smoothly, but there were minor issues with accommodation. In summary, Budget International provides affordable options but needs improvement in customer service.

I was given a car that was covered in previous damage/vandalism. The rental agent told me there were no other cars she could give me and not to worry since all the damage had been documented! I can't believe that Budget would charge me full price and offer no apology. I asked to speak to a manager and was given their business card for follow up. I did follow up and only got an email with excuses.

On April 11th I rented a car at IAH because I needed to get an event Wichita Falls. I was supposed to return the next day. I had an emergency call from my family that I needed to get back because I had a family member who had taken a turn for the worse. I got online and booked a flight to fly to Houston from DFW. I called Budget and told them that I had to return the car the same day at DFW. I called to change the rental return date. Now I have done this before with Dollar and the charge was $12.95 however Budget said $300. So for a rental that would have cost me 86.00 went to 470.18. I didn't have the vehicle for 24 hours. I am willing to pay a cost but $300? I do not thing this is fair and I think it is bad business practice.

I've experienced some bad service in my life - but budget is the WORST by miles. You can't even call it service, it's theft. I made my reservation in good time, had the confirmation email. Was supposed to be $400 for a weeks hire. 30 mins before I was supposed to pick the car up, I got a call saying there were no cars and to call the customer service myself. I called customer service and was told there were in fact cars there. Went into the show room - same lady that called me verified there were no cars. I called customer service again - was told a car would be sent out to me asap and that I would get a $150 refund from my $400 charge. There were no cars at all that day, I didn't get the car til the next day. When I eventually got the car a day later, the car was dirty and rather than being charged the refunded $250 amount ($400-$150), or even the original agreed $400 charge, I was instead billed $620. I took the car and completed my journey I needed it for - I just wanted to get done at this point. As soon as I completed the journey I needed the car for and settled in (around 2-3 days later) I called budget to get a full refund and return the car early. I was happy to pay a little extra and go and use enterprise instead as I now needed a car for a month but didn't want to extend with budget. A very helpful agent listened to my call and told me budget could let me keep the car for a month and would only charge me the originally agreed $400 to make up for all the issues I'd faced and to keep me as a valued customer - I was happy with that and accepted. I shouldn't have because it turns out no record of that interaction was logged and instead of me having the car at $400 for 1 month, I instead got charged even more for weekly rates; 4 extra charges of over $400 that I'd not agreed to, taking my total charge to $2,200! When I called back to resolve AGAIN, 1st level operators can't do anything until the car is returned and the supervisors barely even speak English never mind have a clue what to do. 3 in particular - Sophia, Vladimir and Guadalajara were especially awful, keeping me on the phone for an hour at a time only to tell me they wouldn't refund me; not because they didn't have the power to but because there was no record of the monthly agreement I had. There was records of the car not being delivered on time, the car being dirty when it came to me a day late and of me being overcharged at first - which warrant big refunds themselves, but these 3 scumbags still didn't want to refund me as they 'work for budget' and I'm 'just a customer' - in their own words. News flash; without the customers paying - there is no budget and no paid job for you. Even when I dropped the car back after 3 weeks hire; 1 week less than the missing amended months I was supposed to have it for and explained my situation again - the woman at the desk didn't seem to care. I've spoken to my bank to try and get transaction can be wiped off as it's simply fraud and theft not too mention diabolical service. It won't be long before budget become bankrupt - maybe then the idiots that work for them will see who they really work for. Reading the reviews it's a matter of time before they go out of business as no one wants to use them. Congrats on ripping people off in the short term for your wages - in the long term you won't have a job as that money won't last and people will sue you/escalate to get their money rightly refunded anyway and won't use you ever again as well as writing awful reviews and telling their friends to steer clear. Any business is only as good as it's customers and no one wants to use you because of your non existent, disgraceful 'service!' Clueless, thieving scumbags.

I rented a car at 405 Hanger, Aguadilla, P.R. from Jan. 23 to Jan. 27. I was charged 643.52 for only 4 days use. As I reserved online, I was supposed be charged $ 654.53 for a total of 7 days. Since I did not complete my 7 days rental, I would like to request receipt document stating why I was charged $643.52 for only 4 days use. I would also like to request an appropriate refund for the days I did not use the vehicle. Thank You.

I purchased 2 Green Dot Go 2 Bank cards Gave info to person online It all was a scam OUT of $372.00 Sent Copies of Cards and Receipts To; verifymydocs@green .com on March2.2024 Was told there would be an investigation. Please Email findings

Go 2 Bank card [protected] $272.[protected]-4018 $100 Called Green Dot immediately to report Was giving tracking number of #[protected] was told investigation would be held and give 5-10 for findings. Sent Photos and reciecpts to verifymydocs@green.com Please respond to email [protected]@gmail.com

2/9/24

Rental Agreement Number [protected]

Reservation Number [protected]-us-3

Veh Dis Blk Chevy Malibu Plate #FLevqs20

Pick up: 2/07/24 Return:2/09/24

Jacksonville FL JAX

Left personal item under floor mat on front passenger side.

Repeatedly called (7 times), made multiple visits (3 trips) to rental sight JAX and NOT ONE RETURN CALL.

Item Lost

Good morning my name is Dr. Ramon Ruiz phone number [protected], email wacho1 @mac.com. I left my personal keys inside the rental yesterday. Realized when I was boarding the plane. Been calling since yesterday to the lost and found extension and says all the time that extension is not available. Have called countless times to the operator and they do not answer either. Don't know where else to call. I realize is not your fault I forgot my keys but that is what the lost and found department is for, right? Thank you in advance.

I am being over charged again I was charged more at LAX than originally told.

First I did not get the vehicle I requested. I have experienced nothing but problems with Budget retail car. From the pick up at LAX where I waited more than 3 hrs to get the vehicle. While my handicapped wife waited in the teminal for my return.

I am through with the poor customer service'

steadty pulling money out my account.

DC, We picked up vehicle on 11/4 at Reagan National Airport in Washington,

However, on 11/7 we were unable to start the vehicle. When we called, they were unable to help us. They suggested we return the vehicle to the airporto.

We continually told them we could not do that because it would not start. After many minutes going back and forth with the person on the phone and multiple calls to service, we finally said that we were just going to leave the car where it was and rent another vehicle in Frederick since they could not send us someone to help. We finally called a friend who lived nearby who came and jump started the car. The next day a truck showed up with a fellow who said he was there to jump start the car. Since the car was already running, he never even got out of the truck. We have now been charged $119.40 for this drive-by. Also, the car needed the oil changed.

This box is not user friendly