Avis
Reviews and Complaints

Having delved into various customer reviews about Avis Rent A Car, it's evident that experiences are quite mixed. While some customers praised the company for providing good service and reliable vehicles, others faced challenges such as unexpected charges, unclean cars, and poor customer service. It's essential to approach renting from Avis with caution, ensuring clarity on terms and conditions to avoid any surprises during your rental experience.

If you rent a car in a foreign country and there is some problem, you are at a disadvantage to resolve it with either local companies or even some US based car rental agencies.

In my experience Avis is the only one where the US management can correct mistakes made by a foreign office.

One common "mistake" is the Avis office in Italy or Brazil will not honor a reservation you made on the Avis website, or want to insist you add on "insurance" or other items.

If you rent from Alamo or Enterprise abroad and you see fake charges added on (commonly unwanted insurance) the home office claims it can do nothing as that office is independently owned.

In my experience you pay Avis almost exactly what the reservation states without hidden charges.

I used this company in the tropics hands down best selection of cars. Tip... use a credit card with auto insurance and decline their paid insurance. Saves money..

I've only had excellent experiences when I've rented cars from Avis while on vacation and when I went to Conventions.

Even got a couple of nice upgrades at no additional cost.

Joy at Avis rental car (Atlanta airport) deserves to be rewarded. She helped us find a car and went the extra mile to make us feel good. I would give her an A + for customer service. Without her help we would have been stuck in Atlanta. Thanks you Joy!

I rent from Avis when my family and I need a larger vehicle to travel out of town. Ash the customer service agent in Gurnee always makes it happen, he has not failed us yet. You can contact him and let him know your needs and they will be taken care of. All miles are unlimited, unless mentioned.

I booked a car through Avis website and it was very easy to navigate and manage my booking. I had a couple of questions regarding my booking and the support team was very informative and helpful. I had no complains during the whole process from the beginning till the end. I will book a car from Avis again.

Avis does not charge for one way drop off. If you need to pick up a car in one city but need to drop in another city there is no drop off charge. Other agency like enterprise will charge a $100 drop off fee. Site is easy to navigate cancelation is easy if necessary with full refund. Excellent pleasant staff

I'm a frequent traveller, Avis Preferred and travel the UK/US/EU/CA often for business. In the past two years, the damage/insurance scams have increased. The extra, unplanned charges to your credit card have doubled (watch your card for months after the rental). The shocking lack of customer service is a frustrating problem, and seems baked into the AVIS corporate culture.

On my most recent rental experience, I was double billed, with nonsensical "hidden" fees added later. I spent months going in circles between different customer service representatives. The customer service model seems to be to point at others until you become exhausted and give up. They're banking on corporate customers who simply pass on the expense; this disadvantages the average person on holiday.

My advice, instead of renting, use a recognized car sharing service (Turo, Zipcar) or hire through a broker. If you've had a terrible experience, file a chargeback on your credit card and file a complaint with the EU/US consumer rights agencies. For corporate travellers, remove AVIS from your preferred vendor list (their rewards are non-existent compared to others). We started the process to remove AVIS from two global multinationals, because we're seeing too many costly scams that get passed onto customers.

My family and I took a week vacation in #PalmSprings where we rented a car from Avis on October 29th through November 4th. We had decided to try their Premium Elite Electric Vehicle and had prepaid for the vehicle. Upon our arrival, we learned the vehicles were not ready and would need to charge overnight and could be picked up the following morning at 7am. We were offered a downgrade for the rental at the same premium Elite EV price as it was explained to us that was Avis’s policy for prepaid vehicles.

The following morning, I arrived at 7am as instructed only to learn the vehicle was still not available. At this point I switched into a gas vehicle.

On the morning of November 2nd, we received a text message from Avis stating we were 3 days overdue in returning the vehicle. I contacted Avis by phone, after spending a lengthy time on the phone I was assured this mistake had been corrected by Avis.

We returned the vehicle on November 4th between 6 and 7 am, while waiting to board our plan we received a second text message. After returning the vehicle on time and fully fueled we received message that stated we were 5 days overdue in returning the vehicle to Avis. I once again contacted Avis by phone, only to learn that I was also charged a fuel charge upon the check in of the vehicle. Again, after a lengthy phone call with Avis I was informed that all of the issues had been resolved.

On November 20th I received a Certified letter from Avis Budget Group Loss Prevention Department titled “DEMAND FOR RETURN OF OVERDUE VEHILCE” In the letter they stated that I had rented the Vehicle on the 29th of October and it was due to be returned on the 30th of October. It further states that I may be subject to prosecution under Section 10855 of the California Vehicle Code and that a warrant for my arrest will be sought. In addition, I may be placed on Avis’s “DO NOT RENT LIST”. I have again contacted Avis, this time I have learned that they do see the previous calls in there computer system. They also see the car has been returned and has been rented to our people after we had returned the car. Again, I have been assured that this would be corrected, and asked for a written correction to be emailed. As of the time I am writing this, I have not received any additional correspondence.

I rent cars all the time & there was a sweet young lady with dark hair that was so nice(great personality, friendly & helpful) now the place is being ran by an older woman & 2 new employees in training for months now. I had problems with asking for services that had not been provided by Avis after I asked several times please make sure I have that service. I have been charged for their mistakes costly mistakes for E-tolls after I asked for the unlimited Toll services. All I got is the run-around with 800 numbers and no results & I am left paying hundreds of dollars I have to pay for the manager stating (our system has a GLITCH sometimes) why do I have to pay for their mistake or I'm sorry constantly. The manager at the location says to me I know you ask for that service call this number. POOR CUSTOMER SERVICE AT THIS LOCATION NOW! I have witnessed this myself & WHERE IS THE DARK HAIR LADY! and I'm using AARP (LOL) and I have yet to pay just my AARP payment only with this new manager there is always some hidden fee she makes up to make me pay more. The location talk in front of other customers about other customers, I had to fill one of my rentals $50.00 this is a MESS!

I had the misfortune to hire a car from AVIS at Regina Int. Airport Saskatchewan, Canada on the 3rd of September agreement number [protected] the whole experience was awful so much so that I will never hire a car from AVIS again and furthermore I will advise everyone I know and online never to hire a Vehicle from AVIS going forward, please see list of complaints below.

1. Rude service agent: When approached at the Kiosk desk in Regina after landing the agent was rude and dismissive, I got documents thrown at me and told to sign, my credit card was demanded, he then disappeared for about 20mins with my card.

2. Overcharging 1; Due to an unforeseen change to our schedule we were forced to alter our schedule and leave Regina on Sunday 17th Sept. instead of the original date of Monday the 18th When I asked the agent could he amend the booking to reflect the new dates and reimburse the extra days charge, he refused he cited some vague reference to being unable to amend internet bookings as he's not allowed and its company policy to retain any / all monies taken and he isn't authorized to change bookings etc etc, the message was clear he was keeping the money, this maybe company policy I don't know but it is certainly strange for a customer to be treated in this manner.

3. Overcharging 2 Service agent overcharged my card; Despite all documentation stating that a security charge of 500 dollars would be added to my card at pickup (I was prepared for that to be a mistake as the booking was in euro's and the amount of 500 euro's would be taken), however the service agent loaded 600 euros onto my card (despite your own agreement documentation stating that no more than 500 euro would be taken) which he would not explain and told me "that's the agreement take it or leave it".

4. Service agent refused to walkaround the car; when handing over the keys the service agent stated that "there are no scratches or marks on the car" at which point I became suspicious I asked specifically for him to walkaround the car with me and bring the inspection sheet to which he point blank refused despite other service agents being present, when I finally got to the vehicle and walked around it there were numerous scratches and marks on it (I have the photographs to prove it) , I was then forced to head back to the terminal and bring these to the service agents attention, when I insisted he recorded them on the walkaround sheet he became belligerent and rude and for a time refused, he only relented when a second couple entered the kiosk and stated they had the same issue of scratches and marks on their vehicle after being told the car was issue free, I can only assume that this is an effort to defraud customers of their security deposit, which may or may not be a corporate policy or direction, either way it left a very poor impression of both the agents and AVIS's ethical standards.

5. Dirty Car; as if the above issues weren't bad enough when I opened the door I was met with foulest odor, the inside of the car was filthy and smelled of vomit, the car had clearly not been cleaned prior to rental, I went back to the kiosk in the terminal but low and behold the service agent was nowhere to be found, it is absolutely disgraceful that the customer should have to purchase anti-bacterial wipes and an air freshener just to drive a hire vehicle out of the car-park I was then forced to get the vehicle valeted just to allow my family to sit in it.

6. Non existent customer service: When I rand and sent numerous e-mails of complaint I have been ignored at every level and every hands turn, you obviously have no respect for your customers and view them as merely cattle or cash cows, it has also been a week and my "security deposit" has not yet been released, despite your own website stating that it would be released immediately upon return of the vehicle, I don't expect to ever see that 600 euro again.

The whole experience was disgraceful from pick up to finish I don't expect such behavior from a international company such as yours, it ruined an otherwise pleasant holiday, I cant wait for your response (sarcasm).

This rental car company, Avis, is a complete rip off! I rented a car in Germany for a week and was asked at the rental counter in Stuttgart if I wanted a manual or automatic car. I replied that I didn't care. Then, I was asked if I wanted GPS and vehicle damage insurance. I replied that I wanted whatever my company had reserved the car with. However, when I received the total at the end, it was much higher than the price quoted on the reservation. I asked the clerk about it and he said not to worry, it's only a deposit, not the amount I will be charged.

When I returned the car a week later, the receipt showed a much higher amount than what was on the reservation. The check-in guy couldn't explain it and directed me to the counter inside the airport. The guy inside the airport explained that I signed for GPS at 59.40 EU and the damage insurance for 99.96 EU for the six days I had the car. I explained that was not what was explained to me when I rented the car and I did not agree to the extra charges. The counter guy suggested that I contact Avis.

I contacted Avis customer service via email and explained what happened. They immediately responded that I was responsible for whatever was in the contract. I replied back and asked if anyone from their customer service department spoke with the employee or the management at the Avis counter in the Stuttgart airport. If so, what was their response? If not, why not? Is this an accepted standard practice throughout Avis, or only at the Stuttgart airport? Is it the policy of Avis customer service to only answer emails and not to actually look into customer complaints?

Avis then responded back that they would contact the manager in Stuttgart. I was naively optimistic that they might actually take some positive actions. However, my optimism was short lived, as they soon responded back that they "apologize but we are not privy to conversations held at rental counter so we must reply on supporting documentation provided."

Therefore, be warned that Avis is perfectly okay with their personnel lying to you at the counter. I, for one, will never rent from Avis again and will attempt to warn as many people as possible about their dishonest business practices. I will also be filing complaints with both the Better Business Bureau here in the United States as well as with the eConsumer.gov.

Avis, listen up! I gotta say, I'm pretty disappointed in the way you tried to scam me out of $450 for "EXCESSIVE GARBAGE" when I returned my rental car on 2/1/22 at Miami International Airport. I've done some digging and it seems like this is a common practice for you guys to try and defraud your customers with these bogus fees. $450 is a lot of dough, especially considering that it's more than the entire cost of my rental! I even checked the pictures and it's just a typical return from a family vacation with kids. I've rented from plenty of other car rental companies in the past and never once have I been hit with this kind of fee. I even showed the AVIS representative the inside of the car and she agreed that it was just a typical minivan rental return with kids.

To make matters worse, I was charged $48.36 for gas when I returned the car, even though I had just filled it up at the Shell Oil gas station in Miami for $70.62. The AVIS agent confirmed that the tank was full when I returned the car and even said that the reading on the car wasn't fully updated because I had just filled it up.

On top of all that, the rental had low washer fluid, which is pretty important in Miami because of the heat, sand, and wind. I have pictures to prove it. And to make matters even worse, the smart key had a low battery warning, which caused me to not be able to start the car multiple times during the rental. I called several times to report this, but Avis never returned my call and the representative I spoke to was extremely unhelpful. I couldn't even return to the airport because it was too far away and we were on a tight schedule.

I rent a lot of cars throughout the year for myself and my sales executives, and I'm pretty concerned about Avis' deceptive and fraudulent practices. I'm definitely going to tell my family, friends, and coworkers to steer clear of Avis if they're considering renting a car.

I didn't get what I paid for with Avis and I demand that the $450 for "EXCESSIVE GARBAGE" and the incorrect $48.36 charge be credited back to my credit card immediately! And let me tell you, as an Avis Preferred Plus Member, I'm pretty disappointed in the way I've been treated.

My Rental Agreement Number is *** and my Case Number is ***. I expect a prompt and polite response and I won't accept anything less than a full credit of the charges I mentioned.

I rented an SUV from Avis in February/March 2022 for 9 days when we were on vacation. I chose Avis because I knew I would be driving in the Sierra Nevada's in the winter and I wanted an SUV that I would feel safe in. They were the only company that listed "Ford or equivalent" and I knew I wanted a Ford or Jeep because I knew how they handled in the snow. When I got the vehicle it was a Chevy Traverse, which I could've gotten from another company for less money. I was a bit disappointed, but I decided to let it go and enjoy my vacation.

The SUV was great and we had a wonderful time exploring the mountains. However, when we returned the car, the agent at the return counter was not very friendly. She seemed annoyed and borderline rude. I didn't let it ruin my vacation, but it was a bit of a downer.

Then, 15 days after we returned the car, I noticed a mysterious charge for $125 on my credit card. The description of the charge said it was for returning the car that day, but I couldn't figure out what it was for. I called Avis and waited on hold for over 30 minutes before I finally got through to a customer service representative. She told me that it was a cleaning fee because I returned the car with "Excessive Interior Dirt ? Sand". I was surprised because the car was not excessively dirty when I returned it. I had left a plastic grocery bag with some garbage in it in the car, but I asked the employee where I could dispose of the garbage bag and he told me not to worry about it. As far as interior dirt, there was just the expected minor dirt on the floor mats from getting in and out of the car.

I asked the customer service representative if they don't typically vacuum the floors between customers and she said that they did. I was confused as to where this $125 charge came from. She offered to give me 20% off of the charge, but I asked her if they had taken any photos of the car that she could send me. She did email me a report, and as I had expected there were photos of minor dirt (sand because we were in the dessert) on the floor mats. They also opened up the plastic grocery bag and spread the garbage across the seat and took a photo of that.

Based on the condition that I returned the car in, I can only assume that this $125 cleaning fee is a standard HIDDEN fee that they charge the majority of their customers. I won't be renting with them again and wanted to make other potential users aware of this policy as well. If you do go with them, make sure to take photos of how you return the car. It's a shame because I had a good experience with the SUV itself, but the customer service and hidden fees have left a bad taste in my mouth.

Me and my hubby rented a car from Avis last Sunday. We did everything online and paid in advance. They charged us $284 for the rental and put a $250 deposit on hold at our bank. When we went to pick up the car, they couldn't inspect it with us. The car was okay, but it had food crumbs and other small debris in the door handles, center console, and floorboards. It was clear that they didn't clean it after the last rental. We were supposed to return the car on Tuesday afternoon, but we finished our business early, so we dropped it off on Monday night using their after-hours drop box. On Tuesday, we got an email with the final receipt, and it showed that we overpaid by almost $100. We returned the car with a full tank of gas, and we cleaned it ourselves because it was dirty when we picked it up. We even disinfected the interior and scrubbed the seats. We didn't get charged for cleaning, and they released the $250 deposit back into our bank account. We thought everything was fine until Avis charged us an extra $461 on Wednesday. We called the Laredo Airport location where we rented the car, and they said they found ashes in the car and charged us a $450 cleaning fee and $11 for fuel replacement. We didn't smoke in the car, and we rented a silver Nissan Altima, not a black Frontier. When we tried to explain, they hung up on us. We called their customer service hotline, but we were on hold for an hour. When we finally got through, they said we were having a communication problem and hung up on us again. We read the reviews and Better Business Bureau complaints, and it seems like this is a common problem with Avis. We attached a copy of the receipt as proof because they lie and are shady.

I'm a nurse who's been traveling around the country to help with COVID relief efforts. After a long year of hard work, I decided to take a break and visit my family in the Bahamas. I rented a car from Avis in Ocala, FL and dropped it off at Fort Lauderdale's executive airport the next morning at 5am. I was told that the airline would arrange for pick up, as is normal for small airports. However, I received an email from the airline the next day saying that Avis was refusing to pick up the car. I was then charged $1700 for "pick up and transfer back to Ocala fees" a couple of days later.

I called Avis and explained the situation. The representative apologized and said that the charge would not go through. However, no one picked up the car until weeks later when I received a call from an agent wondering where the car was. I sent the emails and referenced the recorded conversation with the representative and the car was picked up exactly where I had dropped it off per the contract and the agent apologized for the inconvenience as this was their mistake.

But then, I woke up to a $4500 charge for "having the car for 30 days." Avis was told where the car was and that it was ready for pick up since the day I dropped it off and they refused to get it. Then they tried to charge me for pick up and transfer fees despite having NOT picked up the car. And now I have a $4500 charge for their mistakes which has maxed out my credit card.

I'm currently in East Africa doing medical relief work and am slated for COVID ER relief in Northern California on my return. I have no working credit card to secure housing in Oakland or buy my own PPE here in Africa. I've provided documentation of all of the above and all Avis conversations are recorded "for quality assurance purposes" and they are still refusing to remove the charge.

I've risked my life for almost a year for the sake of this country and the one moment I decided to take a much-needed rest, THIS is what I get? It's incredibly frustrating and disappointing that Avis would treat a first responder in this way. I hope that they will take responsibility for their mistakes and do the right thing.

I recently had an experience with AVIS that left me feeling frustrated and disappointed. I had made a reservation for a car at their Babcock Boulevard location in Pittsburgh, PA, and drove 50 minutes to get there, only to find that they were closed. After contacting the AVIS location on Perry Hwy in Cranberry Twp, PA, I was able to get a car, but it was not in great condition. The steering shook around 45 mph, the tires were almost bald, and the plates were expired by over 6 months.

As a mechanic, I was able to identify these issues and record them on video and pictures. I contacted AVIS to explain the situation and was told that they would give me a replacement car, but I would have to drive an hour to the airport to pick it up. I was frustrated that I had to go through all of this trouble just to get a car that was legal and safe to drive.

When I finally got the replacement car, it also had issues with the steering and felt unsafe to drive. I was worried about getting to my meeting in Wisconsin on time and was not happy with the service I received from AVIS. To make matters worse, when I received the bill for my rental, it was $470, which seemed like a lot for the poor quality of service I had received.

To add insult to injury, I had rented from AVIS a few weeks prior at a different location and had a similar experience. The location had been busted for selling drugs out of their cars, and the lady at the counter told me that a reservation doesn't guarantee you a car. This was frustrating to hear, as I had prepaid for my rental and expected to receive a car when I arrived.

Overall, I would not recommend AVIS to anyone looking for a rental car. Their service was poor, their cars were in bad condition, and their staff seemed unprofessional. I was left feeling like I had been scammed and taken advantage of, and I would not want anyone else to have to go through the same experience.

I gotta tell ya, folks, I had a real doozy of an experience with Avis car hire. My family and I were on our way to the airport when the car we rented from them, a fancy new Citroen Cactus, just up and died on us. Smoke was pouring out from under the hood and the dashboard was flashing all kinds of warning lights. We managed to pull over to a safe spot near an SOS phone box and called Avis roadside assistance for help.

Now, let me tell you, that call took a whopping 21 minutes to get through. When we finally did get someone on the line, they told us we'd be picked up in 15-20 minutes and taken to the nearest motorway turn off. From there, we were supposed to call the Avis desk at the airport and arrange for a taxi to come get us.

Well, we tried calling that desk over a dozen times and nobody ever picked up. We even tried calling back the roadside assistance number, but the lady who answered didn't speak English and had to get someone else to call us back. We were stuck there on the side of the road for over an hour with two scared kids and no help in sight.

The only person who came to our rescue was a guy who worked for Autostrada and saw us on a CCTV camera. He parked behind us for 45 minutes while we waited for the tow truck to arrive. When it finally did, we were loaded onto it with all of us still in the car! I don't know if that's even legal, but we were taken to the next exit and left to fend for ourselves.

We had to find our own way to the airport, which was a nightmare with two exhausted kids in tow. We missed our flight and had to pay for a new one the next day. And if that wasn't bad enough, Avis sent us two extra invoices - one for the days the car was being repaired and another for a relocation fee because the car was taken to a different Avis station than the one we rented it from.

I wrote to the CEO of Avis, Nina Bell, to complain about the whole mess. But I never got a reply. When I wrote again, I finally heard back from a customer service rep who was about as helpful as a wet noodle. He even tried to justify the extra charges and said we got off easy!

I was a "Preferred" member of Avis, but I shudder to think how they treat their regular customers. The only reason I haven't given up on them completely is because of a lady named Mary Plessa who runs the Avis operation in Zakynthos. She's been a real lifesaver. But let me tell you, folks, if you're thinking of renting a car from Avis, you'd better think twice. BE WARNED!

I recently had an experience with Avis that left me feeling frustrated and disappointed. I had originally booked a reservation in December for a total estimated cost of $620. However, in March, I needed to modify my reservation by adding two days. Instead of honoring the original price for the original timeframe and simply adding the two days at March's rates, Avis cancelled and rebooked the entire reservation at March's rates. This resulted in a new total cost of $1480, making the additional cost $860 or $430 per day. I spoke with customer service at the time, but unfortunately, I got nowhere.

To make matters worse, the car we received seemed to have an issue with its alignment. There was a noticeable and annoying shake to the entire car when going between the speeds of 40-60 MPH. It definitely needed to be serviced. When we picked it up, it appeared clean, but it was soon evident that the inside of the windscreen was filthy. It was very difficult to look through with the sun directly on it or, worse, at night with other cars coming from the opposite direction with their lights on. We had to purchase cleaning supplies just to clean it so we could drive safely. Additionally, when I dropped something between the center console and the driver's seat, I found 2 used coffee cups, a McDonald's cheeseburger wrapper, a handful of french fries, and several other food items that I couldn't identify. I then found similar (but not as much) items under the passenger seat.

Lastly, the front passenger door had something wrong with its weather stripping. At speed, it was constantly making a whistling sound. For a 2-4 day around-the-town rental, it wouldn't have been a problem, but we had the car for over a week and put on over 1200 miles, much of it highway. It was a constant distraction, and all 5 of us were annoyed with it.

I want to make it clear that our issues with Avis are directly related to its poor rental policy and the vehicle we were assigned. However, I must say that Avis employees were all helpful and pleasant.

Update 9/6/22 - On 8/24/22, a Territory Performance Manager (for the area in which we rented the vehicle) contacted me by email within a day or two of completing their customer survey, which echoed the above issues. He apologized and offered a $200 credit for our troubles with Avis and the vehicle. He also stated that he could not "see the original booking," which intimated to me that he would be willing to look further into honoring the quoted price of the original booking. I replied by sending him both confirmation emails I received - the first for the original booking in December and the second for the modified booking in March - and asked him to let me know if he can do anything else for us. Unfortunately, I have not heard from him since.

On 8/31/22, I received a response from Avis regarding the above Google review asking for our rental number so they could look into it further for us. I replied by letting them know what the "Territory Performance Manager" said and did, as well as providing both confirmation emails and asking them to look further into honoring the original quoted price. I received a reply on 9/4 confirming that Avis' policy is to change prices to current rates with each modification (not their words, but paraphrased), that the $200 credit will be processed, followed by the usual fluff - "we're glad you brought this to our attention," "this does not reflect Avis' usual high standards," "a report has been sent to the manager in question," etc., blah, blah, blah.

As such, we remain unsatisfied Avis customers. No doubt that the $200 helps, but with that, it reduces the additional two-day rental cost to $330 per day, which is still ludicrous.

I hired a truck on Friday the 29th of December. It’s is now a week later. Still no bond return. I’ve contacted the Albury office on Tuesday. I was told by Chelsea that my bond return would be processed that day. I called again today. To be told it was only processed today. And now I have to wait another 3-5 days for the bank to process it.

Thanks to your awful company I have no money for food nor medication.

I am on a disability pension.

I am disgusted by this. I really am.

I been crying all afternoon.

I rented a premium car from Avis at Tweed airport on November 2nd, 2023..

Upon inspecting the vehicle I noticed the passenger side had about $5,000.00

in damage. I went back to the rental counter and told them about it and they refused to give me any other vehicle. I told them to come look at the damage

and the other agent said "oh, the blue car". I told him to mark the damage on the paperwork and he tried to mark it on my copy only but I made him get the original and mark it. He knew exactly where the damage was without going out to look at it. Now A is has filed a claim against my insurance. After four hours of phone calls I have to send in the proof that I already showed the agent upon turning in my rental.

I wasted an entire day of my brief vacation due to poor Avis service. Car I rented at Nashville Airport on 10/11/23, GMC Terrain. oil light on 10/12. I stopped, gas station checked, said there was no oil in it! I had driven approx 4.5 hours. They put 2 quarts in, I drove 158 miles. Arrived at friend’s house in Huddleston VA, car sat overnight. Checked next morning, no oil in it again! Wasted all day trying to get Avis to pick up car as I was over one hour away from any Avis. Tow truck brought Toyota Camry, tried to drive it, nails in tire! Very poor Avis service.

I rented a car on 9/21/23 to 9/22/23 – 24hrs. One a week later, on 10/1, I was automatically charged for a highway toll charge, $14.52. The charge came from Highway Toll Administration that works with car rental agencies to charge car rental customers toll charges. The receipt gives a date and time for the charge, 9/22/23 at 12:14:15pm. The problem is the car I rented was in a parking lot at the specific time the receipt states I was on the highway. I asked HTA to provide photographic evidence showing the license plate of my rental car at the location of the toll camera at the specific time. Agagin, the rental was in a parking lot from 8:00am to 2:30pm, impossible for the car to be on the highway at 12:14.

Photographic evidence from the HTA would prove one way or another, but they refuse to provide any evidence. Hence this is fraudulent charge.

Hello

Reference Avis social media case # 694632. My rental agreement # was [protected] And my name is Gregory Smith.

The car was not very clean and it smelled like it had been smoked in. A block from the airport we stopped to fill the tank . The lot attendant said we would not be charged but on my e recite there was a 52 dollar charge.

regards

Greg

I prepaid for a rental from the dates of 09/30-10/07. They charged me $335.15 on my credit card. I picked up my vehicle on Saturday morning at 8:30 on 09/30 just like I was supposed to. I returned my vehicle on Monday 10/02/23 at 2:30 because I no longer needed it ( my car was repaired quicker than anticipated). They still charged me $304.15 for the 2 1/2 days that I had the vehicle. I called customer service just like the woman at the booth told me I needed to do and Geordia in customer service advised me that she was sorry but rates fluctuate and therefor my price I had to pay for the time I had the vehicle was $ 304.15 with a credit of $31.00. That is absolutely ludicrous! I didn't even have the vehicle for a full 3 days and to charge that amount. I will never use Avis Rental car company again if that is they way they are going to treat their customers!

my rental return agreement # is [protected]

I have just had the most appalling experience of Budget at Catania airport. I have been charged Euros800 for a minor surface scratch that could could easily be polished out. If this wasn't bad enough, I have today received notification that Budget is attempting to charge me a significant additional unauthorised sum of around £600 for “excess” charges that were already expressly included in my BA voucher booking. This is an attempted fraud and I expect it to be treated with the utmost seriousness