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CB Vehicle Rental and Leasing CarTrawler Klass wagen bucharest airport
CarTrawler

CarTrawler review: Klass wagen bucharest airport

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4:42 am EDT
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This company makes scamming an art form. In 40 years of renting cars all over the world, I have never been subjected to such an open and devious campaign to sell additional insurance. At face value, staff are friendly and helpful, but then present a long series of horror stories about what can go wrong on Romanian roads and how much it will cost to fix even the smallest ding - all accompanied by unverifiable photos. A new one on me was how they will charge at least €50 for "additional cleaning" on return if the extra insurance is not taken. If not, I would be responsible for washing and valeting the care before return - as far as I know, this is an outright lie and probably an illegal requirement and I was given an example based on a semi-racist story of a large family who had left a vehicle in such bad a state. I was told that my longstanding annual excess policy with Insurance4carhire would not cover such disasters - I have subsequently confirmed this was not correct. Finally I was told I would not receive emergency roadside assistance without their insurance. This convincing litany went on for many minutes at 1am and to get out of the place, I took the extra insurance, which cost twice as much as the original rental deal. While Klass Wagen will no doubt give their standard reply about customers being carefully offered all the insurance options, this takes no account whatsoever of the blackmailing attitude taken by their staff and as a company, they must deliberately inculcate this approach during training. If someone with my experience can be fooled by this deviousness, beware before buying - their apparently cheap rates when booking are a cover to pull the unsuspecting renter into paying for extra costs. As a final insult, when I asked to extend the rental for 4 hours due to a cancelled flight, I was quoted €154 without any details given of how this was calculated and when the original rate had been ~€130 for 8 days! This says it all about the company's corrupt business model.

Desired outcome: Publicity

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  3. CarTrawler emails
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    Classon House, Dundrum Business Park, Dundrum, Dublin 14, Ireland
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