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Weather you take care of my issue or not I will continue to write negative reviews every single week to let others know not to trust you guys. Someone needs to warn the customers about your tactics. I will take ads on how bad you guys are really are. You guys say you do a so called 150- inspections which I do believe you don't do because if you did you would not have sold a stolen car to a customer. The repair shops catch it, and you don't. You guys are full of excuses. You probably dismiss this and go about your business in ripping people off.
This is my Problem. It's sitting in a repair shop since October 2022 because it needs a new engine. So, we are stuck with lemon.
We bought a 2011 Cadillac SRX from Carvana April 4th of 2022 later that same year in October 22 the engine lights came on and I had to replace the water pump and the belt twice. I call them in October and the rep said it is what is. Now in January 2023 I need a new engine. I took it to 2 different repair shops and said the same thing I need a new engine. So, I took it to the Cadillac dealership to make sure and they told me that this car has never been service in a very long time. He said he never saw anything like this and said this car had problems before it got to me, I have been going back and forth with Carvana with no end sight. I have all the records of the services that has been done since we had it.
Claimed loss: $10,000
Desired outcome: To pick this car because it's not working because it needs a new engine. It's been sitting in a repair shop since October 2022
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We bought a 2011 Cadillac SRX from Carvana April 4th of 2022 later that same year in October 22 the engine lights came on and I had to replace the water pump and the belt twice. I call them in October and the rep said it is what is. Now in January 2023 I need a new engine. I took it to 2 different repair shops and they same the same thing I need a new engine. So, I took it to the Cadillac dealership to make sure and they told me that this car has never been service in a very long time. He said he never saw anything like this and said this car had problems before it got to me I have been going back and forth with Carvana with no end sight. I have all the records of the services that has been done since we had it
