Volvo Cars North America
Reviews and Complaints

My Volvo arrived in Houston from Gothenburg on January 11, 2023. It had sustained damage during transport (arranged by Volvo) and a claim was filed with UCMGlobal, Volvo's transport insurer. The claim was approved by UCM February 17. I paid for the repairs and submitted the receipt. I was assured payment by UCM on March 15; again by Volvo Cars on March 23; and again on March 31.

I have received no reimbursement and all my inquiries and complaints have been answered with silence.

I have a 2014 Volvo s60 t6 awd. The car developed a leak in the apillar of the driver side of the vehicle five months after warranty ended. I checked the sunroof drains and the right side of the vehicle is completely clogged. My headliner in the car is starting to turn black. I did some research and saw a very high numbers of complaints with Volvo cars and suvs regarding sunroof drain clogs and improperly installed windshields from the factory causing water leaks and damage to their vehicles. The owners manual and the Volvo dealership never mentioned sunroof drain service. I reached out to Volvo to have this car repaired due to the large amount of complaints I've seen regarding Volvo vehicles. After several days here is the response from Volvo , Hello *** I am assisting *** today. Thank you for your patience while your case was opened and reviewed. Regrettably, there will be no assistance at this time with the repairs needed. We do apologize this was not the decision you were looking for.Med vnliga hlsningar!Yours Sincerely,Alexis Volvo *** Announcing *** Roadside Plus Learn More I feel that this vehicle has defective engineering with its sunroof drains, and Volvo should be responsible for fixing this widely known major issue with their cars and suvs. This has been a major issue with their vehicles for many years.

I bought a certified preowned Volvo V 90 cross country from a Volvo dealership. The preowned warranty is valid until July 2022. Three weeks ago, the vehicle had electrical and start/stop issues. I took it to the dealership on May 2, and by May 17, it was still disassembled without a diagnosis. The dealership requested an additional 10 hours of labor on top of the 6 hours already billed to continue troubleshooting. They haven't identified the problem, so it's unclear if it's covered by the warranty. The dealership has refused to proceed without payment and has been unresponsive to my attempts to contact Volvo support. The warranty should cover the diagnosis, and there's been no damage to the vehicle. The lack of customer service from Volvo is appalling. The warranty's loaner car was not provided, forcing me to rent a car at my expense. I need assistance with this matter.

I purchased the 2022 Volvo XC60 in Feb 2022. Recently, I was "advised" by the vehicle's operating system to "upgrade" the *** to the latest version. I performed the upgrade, only to find out a few hours later that it was "unsuccessful" and the car would not start thereafter. It occurred on Saturday night hence I had to call a towing truck to take it to the dealership so I was without a vehicle until Monday morning. When I got to the dealership on Monday morning, I at least expected a loaner vehicle or reimbursement for a rental vehicle since none of these issues would have occurred if Volvo did not ask me to update the operating system. The repair also took more than a day so I was basically without a vehicle from Saturday evening to Tuesday. Unfortunately, due to their "dealership policy", they were unable to provide either, so I reached out to Volvo *** for resolution, who simply relegated the issue back to the dealership itself. It is not only a matter of a few hundred dollars that I had to spend on alternative transportation but it is something that I would have expected any reasonable car manufacturer to handle when the problem originated from their products to begin with. There was nothing else that I could have done to prevent this inconvenience, yet Volvo is asking me to bear the cost of other means of transportation while they work on their own system glitches. I believe that reimbursement for the cost of transportation during that period of time is a reasonable request from any customers who would have been in my situation.

Description of Complaint: The 2022 Volvo S60 purchased from Volvo's dealer All Star Volvo in December stopped running due to what I was told is a problem with the mild hybrid engine and battery. The car has had numerous problems since the first day of purchase. On the day of purchase, I had to wait several hours due to a programming issue that needed a reset, which seemed routine. Over several weeks, the car displayed multiple system error messages and finally stopped working in February 2022. Contacting the dealer's service department was challenging, and they've been unresponsive regarding repairs. Volvo North America has not provided a repair date, and there's no accountability at the corporate customer service level. I cannot speak to a high-ranking executive to resolve the issue. I am met with evasion for a car purchased in good faith, and Volvo seems unwilling to resolve the problem with a refund or a new vehicle with the same features and color. This issue has persisted for over a month. Volvo gave me a reference number [protected]). I tried reaching the executive headquarters and customer service, but to no avail. They have sold me a faulty vehicle, taken our money, and are not repairing the car, creating extreme stress and hardship. I am seeking a complete refund or an agreeable exchange with additional service provisions. I was sold a lemon.

I leased a car from Volvo through their Volvo Care Subscription service, with my lease being confirmed by the Volvo Care representative on June 30th. On the same day itself (June 30th) Volvo had informed me that the delivery of my vehicle would take two weeks time, even in consideration of slow downs related to COVID-19. However, since the day I signed up for the lease, I have not received any positive interaction from Volvo whatsoever. Nor have a been told an ETA date for my car, and every single time I call them and talk to them or email them I am given different excuses and different LIES regarding what is happening with my car. It has now been THREE weeks since I signed up and I still have no idea when I will be receiving my car. I received nothing but bad attitudes, and red-tape from Volvo. WHERE IS MY CAR? I've been promised countless call-backs that never happen. And I've sent countless emails that have not been responded to. In fact, on 17th July I spoke with my concierge (Damon) who confirmed to me that my car will be released over the weekend and it would be on a delivery truck on Monday July 20th. Furthermore, the concierge explained that he would be calling me on July 20th to confirm to me that the car was shipped to my local dealer. However, it is now Tuesday July 21st and I did not receive any call, even though I sent emails, called, and left voicemails ALL DAY LONG on July 20th. And after calling Volvo Customer Service several times today, I was FINALLY informed that my concierge (Damon) has gone on PLANNED VACATION until Thursday July 23rd! So how could he have promised to call me back when he wasn't even going to be at work?! NON STOP LYING FROM VOLVO. Where is my CAR?!

My VOLVO V50, a Partial Zero Emissions Vehicle (PZEV), has a confidential VIN. It's under a PZEV warranty covering the cracked exhaust manifold. Over a month ago, on December 11, I took my car to the local Volvo dealership for warranty repairs. They acknowledged its PZEV status, but the needed part was no longer available. They asked me to retrieve my car unrepaired, which left it as a gross polluter, and it's still at the dealership. I reached out to Volvo Cars North America on December 16, and received a case ID. Despite numerous calls, I'm only told they're 'making a decision' without further details. The customer service has not provided any contact information for the decision-maker. Under the relevant laws, Volvo is obligated to repair my car. The tax incentives Volvo gets for producing PZEVs come with customer commitments. The law mandates that manufacturers and dealerships repair or replace emission-related equipment for 15 years/150,000 miles. My car, confirmed by the dealership to have a cracked exhaust manifold, is within this coverage. Yet, I've been without my vehicle for over a month due to Volvo's inaction, even though they've confirmed it's under warranty.

I bought my 2020 Volvo S60 T6 Momentum from a Volvo dealership in October . The purchase price was around $48,000, marking my first Volvo acquisition. Initially, the car impressed me. However, within three months, it began to display manufacturing flaws. The front brake rotors have needed attention three times, and the sunroof and sunshade have malfunctioned twice. The infotainment, navigation, and safety features often malfunction. With low mileage, the car exhibits severe brake vibration at various speeds, starting from 10mph. Despite multiple complaints, Volvo has not resolved the brake or infotainment issues, even though their dealership acknowledges the recurring brake problem. After numerous attempts to address these issues, I contacted Volvo again on May 1st to discuss a potential replacement, buyback, or repair due to the brake problem. An agent responded with an offer to cover parts for new brake rotors but not the labor or additional costs. Given the car's recent purchase, I find this unacceptable. I urge Volvo to re-evaluate my car for potential classification as a 'lemon' and consider a buyback. If not, I insist on a proper fix for the brake and safety issues without incurring further costs. Thank you.

Car Type: 2016 XC90 with Extended Warranty, Pistons replaced in 2020. In mid-October, I detected a burning odor followed by smoke from my vehicle. It was towed to a Volvo dealership where they identified an Oxygen sensor issue, requiring a new Flex Pipe for access. The repair cost $1,200. Subsequently, they suggested changing spark plugs for $300. Inspection revealed antifreeze in one cylinder and oil in another. Dismantling the engine for further diagnosis was quoted at $2,500. Ultimately, they concluded a new engine was necessary, quoting an additional $13,000. Volvo agreed to contribute $2,500 towards the repair. Dissatisfied, I escalated the matter to Volvo, but they stood by their initial offer. Attached is the correspondence with Volvo regarding a second engine failure in my Volvos. I seek a resolution from Volvo for these repeated issues. My experience, along with similar cases, will shape the narrative I share about the brand. Regards.

I only bring my certified preowned 2016 Volvo S60 to Volvo dealerships for maintenance, and I do this regularly. I can supply you with all my service documents. When I noticed my low oil pressure light was coming on, I brought my car to Volvo Cars *** and told them about my problem. At the time, I didn't know a technical journal had already been released on April 16 titled *** Consumption. ***. The technical journal states that if a customer experiences the low oil pressure light coming on, and there is no external leakage, high oil consumption may occur, and the piston should be replaced. I had an *** in my car, and despite telling Volvo Cars *** that my low oil pressure light was coming on, I was never told that my piston might need replacing. An oil consumption test was never recommended. The service report says, "Customer states low oil pressure light will randomly pop up and then go away. Please advise." Underneath, it says,"No oil leaks detected, recommend changing oil every 5k due to mileage." Even the recommendation to change my oil every five thousand miles was unhelpful, as the mileage from the last time I had my oil changed at Volvo Cars *** to the day my engine failed was under five thousand miles. I have the service reports that prove this.I went to Volvo Cars *** the day after my engine failed, and spoke to the service manager.I mentioned the technical journal, and that I was never advised to have my piston replaced when I said my low oil pressure light was coming on. The service manager told me she was aware of the *** technical journal, but there was nothing that could be done for me since my car wasn't under warranty. I was told that I could contact Volvo Customer Care.I contacted *** and explained my situation. Twelve days later, I was told that I could buy a new Volvo engine for $13,295. I rejected this offer.

We had had our credit checked. Approved and said car will be ready 3-5 days. Then it was on a ship and 2-3 weeks. Now we get this. We were lies to. Our credit has been checked and now it will put another hard credit check on our credit report. We want our car as promised! Either remove the credit check or fulfill they contract. 03/05 07:04 PM Greetings ***, Hope you are having a pleasant day! Unfortunately the currently dealership of *** has officially stopped servicing Care By Volvo orders. However we can carry out your order at the following dealership: *** We will need a new credit application submitted for this change. You will receive an email shortly to complete the new credit application. Please feel free to let me know if you have any questions. Thank you for choosing Care By ***! Yours Sincerely, Damon Volvo Car USA Announcing 'Tow for Life' Learn More *** 03/01 02:02 PM That is fine. We will be back 3/20 from Maui. Damon 03/01 01:02 PM Greetings ***, Hope all is well! Just reaching out to let you know that our XC60 has been built, and has been loaded on a vessel to make its way to the U.S. It typically takes about three weeks for the vessel to cross the Atlantic Ocean to the port in Baltimore. Typically this process takes about 2 - 3 weeks. I will follow up with another email once your vehicle has reached the port. In the meantime, please feel free to let me know if you have any further questions. Thank you once again for choosing Care By Volvo. Med ***! Yours Sincerely, Damon Volvo Car USA Announcing 'Tow for Life' Learn More *** 02/27 10:44 AM VOLVO Great news, ***. Your credit application was approved and your XC60 T5 AWD Momentum Subscription order is complete. We'll reach out within a few days to let you know when your new Volvo will be delivered.

We bought our certified pre-owned 2020 Volvo S60 from our local dealership with low mileage on January 3rd. The following day, we returned to the dealership to have the brake pads inspected due to vehicle shaking when braking. The technician found no issues. On June 7th, 2022, during a scheduled service, we reported brake problems again. This time, the technician reported that the front disc rotors were overheated with visible heat spots, requiring replacement along with the new brake pads, and the rear brake pads were worn. This was not covered by warranty. The cost estimate was provided for the front and rear brake services. We questioned the thoroughness of the initial inspection and the lack of recorded pad measurements. The service manager consulted the regional manager, who agreed to cover the cost of the discs but not the pads. However, we were advised by the assistant and the dealership that both discs and pads should be replaced together to ensure proper alignment.

I bought my 2020 Volvo S60 T5 FWD Momentum on April 5 from a local Volvo dealership. The vehicle had less than 100 miles when purchased NEW. Since then, I've had steering wheel vibration issues at certain highway speeds. I've repeatedly visited various Volvo dealers and tire shops for wheel services without success. After a year and two months, the problem persists. Even after a technician replaced all rotors and balanced the wheels, the issue remained the next day. A recent test drive confirmed ongoing vibrations, and the suggestion to buy new tires came with no guarantee of reimbursement from Volvo. My dissatisfaction with Volvo's service and expertise is immense, given the widespread complaints about this issue and a similar one on NHTSA. Complaintsboard.com, I need assistance with my expensive lemon.

Dear Volvo Car Customer Service: I am writing to notify you of issues with my 2020 Volvo XC40 (VIN redacted for privacy) and to request immediate correction under the manufacturer's warranty. I previously sent a Lemon Law letter concerning a serious safety hazard from a defective seal allowing water into the vehicle, damaging the electrical system. This demand follows relevant statutes. On August 25, Volvo refused warranty repairs, leading to an insurance claim and a $1,001 deductible. Park Place Volvo now says Volvo Car is denying warranty service, claiming the vehicle was driven through high water, which is untrue and defamatory. Volvo's failure to honor the warranty is causing significant financial harm and may result in the vehicle being totaled by insurance. Volvo's actions are deceptive under the Consumer Protection Act. Park Place Volvo has breached specific sections of the Business and Commerce Code and other legal standards. If the car isn't fixed within five days at no cost, I demand Volvo Car compensate me.

I purchased the 2015 Volvo S60 T5 certified pre-owned on or around Dec/29/20 with 100k miles. *** months after purchase, I began to receive notification of 2 important recalls: seat belt tensioner and the door locks. Having never owned a luxury or fancy car, I did not know oil changes were between 7500-10k miles until sometime in 2021. Up to that point I was doing it every 3500-5k or when the light came on. I would add the oil and it would last about another 1.5-2k miles or I took the car for an oil change. This went on for one or two times before I mentioned to the Volvo advisor around Apr/2022, I think the oil light is coming on to frequent. I did the oil change and he had mentioned if it occurs again, bring it in and we'll do an oil consumption test. Well it would be awhile but late Aug/2022 I brought the car in and sure enough if the car was not consuming at a rate of near every 3k the light would come on. He mentioned Volvo had fixed that consumption issue by replacing the two ring cylinders with 3 rings. I mentioned I had an extended warranty, he tried running the warranty but they declined it due to language in my contract. I did have the problem fixed, as to repair it would be more than the current value even if a high ball offer for the car was given. I reached out to Volvo *** shortly after and responded to their questionnaire. It was on Sept/21, I received a reply stating they are sorry for the inconvenience but will not be able to assist in the matter. It was not until the events of late Aug. I learned many other owners have had similar issues and have filed a class action lawsuit. I love the Volvo brand, but hate knowing that they know there is a known costly defect but not willing to just make a recall or cover the cost. My out-of-pocket would be est. $5.5-8k while others are looking at $4-16k+. I love my car but hate the situation of thinking I may need to sell this car only to have someone else face the exact situation.

I was looking to purchase a new Volvo XC60 Extended Range from the Volvo Dealer in Orange County. I inquired about the vehicle after seeing it listed as available. After calling the dealer, the vehicle was indeed available. Being from a different state, I asked if they'd sell to me and accept a trade-in. They agreed to sell but not to trade. I proceeded and provided my credit card to reserve the car. Over several days, I had many discussions with the Sales Manager and Associate. They suggested contacting another dealer for a trade. The car was still reserved for me. The Volvo dealer in Orange County then had me discuss a trade with another dealer, making me believe the car was mine after hours of dialogue and sharing car pictures. Despite numerous conversations with the Sales Manager and Salesman, they never called to inform me that the car was sold to someone else. The salesman later mentioned they prefer not to do business out of state. This lack of professional courtesy was disappointing. They didn't offer an alternative car despite having suitable ones available. As an Audi customer eager to switch, this experience was off-putting. I'm seeking a resolution and the same car model in amber with similar features. How will this issue be addressed? It was a regrettable experience.

I have a 2015 Volvo XC60 that is having an oil consumption problem with 90k miles on it. It started prompting me about a year ago that the oil was low every 3k miles (supposed to last over 10k). However now I am getting prompted every 500-1,000 miles that the oil is low. I have confirmed it is not leaking and I have taken it into the dealership where they have done multiple consumption tests I have read several forums, and this seems to be a larger issue with Volvos made within a certain timeframe. Volvo agreed to pay for the parts and my extended warranty covered the rest but the car has broken down twice since I have had the car back in the last two weeks. I do not trust the work done by Volvo. This is the copy of the letter I sent to *** Volvo outfling the problem in further detail: My name is *** and I have been working with your service department at *** Volvo since July to fix an oil consumption issues on my 2015 Volvo XC 60. I have been given a lot of conflicting information about the oil consumption issue and what type of oil should be in my car. I was told to get 5w-30 synthetic oil to carry around in my car and add it when the light comes on so I don't burn up my engine. Later I was chastised by the same service people that they no longer use the 5w weight but a 0w weight oil and then when I got my car back after the repair the window sticker at 5w-30 but that's not the main issues. It was finally agreed that my car needed a major repair and Volvo would cover the cost of the parts and my Zurich extended warranty would cover the rest of the repair and the first 10 days of my rental. My car was dropped off on December 17 to officially fix the problem. I was originally told that the repair would take 5 maybe 6 days. After very little communication, unless I initiated it I was finally able to pick my car up on the morning of January 16th and that afternoon my check engine lights went on because of a low engine coolant issue. At the time the AUX ports were also not working nor was the heat. I was told to bring the car back into Volvo when I had the chance. I didn't drive the car on Sunday and when I tried to bring the car in on Monday the car lost all power and I had to pull over and get the car towed to the service center. I was not allowed to ride with the tow truck driver to Volvo because of covid-19 policies so I took an uber home. After I emailed Walter C he let me know that there was a pinched plastic hose in the coolant system because of the way the engine was put back into the car. The car was delivered back to me on the evening of January 19th after the hose was replaced and I was told the AUX issue was a blown fuse. I dove the car very minimally until January 28th when I need to go to a meeting in DC. on the way to my meeting the heat worked only intermittently and then the cabin filled with smoke coming out of the vents. The neighborhood which I pulled over in was less than ideal in SE DC. My coworker who was also driving to the same meeting picked me up and took me to the meeting. After the meeting, she took me back to my car. I was told a tow truck might take up to two hours to come get me and they needed the key to get in my car. My coworker was unable to wait for the tow truck, I was not comfortable waiting alone in the neighborhood so I decided to drive the car back to Volvo. I dropped the car off at Volvo and was given a loaner car to go home with. Now I am waiting again to hear any updates on my car almost a week later. I am extremely concerned about the quality of work being done on my vehicle and my safety. I feel extreme anxiety that my car will break down on the highway again or in another unsafe neighborhood and I won't be as lucky to not have any issues. I am also concerned about the lack of communication from the service department. I am looking for advice and assurance that this is the end of my issues. I have clearly read on the internet that this oil consumption problem is a widespread and documented issue with the car, I would assume that the dealership service department would be well versed in how to fix the problem without issue but this has not been the case.