Cash Crusaders
Reviews and Complaints

I visited the store in bethlehem branch and when we wanted to buy tv(mentioned above)the lady by the name Fathima requested tv licence or identity document and she checked on the system and it appeared that there is outstanding amount of R196 for licence, I explained to her that I do pay licence on monthly basis and provided proof to her as per sms for that deduction then she went to her manager by the name Adam after some time she came back to say I must bring proof (bank statement )den we can have tv but before they proceed with anything I had to drive 22 Km return to fetch my bank card so dat I can get statement, on my return the very same Fathima talk me that his manager is now refusing /denying me to purchase drive because of that outstanding balance .they made me drive 22 km to my place then back for nothing, instead of checking with SABC for clarity or they should have said to me is not possible for me to buy that tv .why did I have to lose money or petrol for nothing or is this how cashcrusaders operate and as customer who's is going to refund my petrol money in this matter or I should take this matter with Ombudsman hope I will get respond in this matter

Addressed to the manager: Rashika

As a manager and brand ambassador, you should pride yourself in providing the best customer service possible and ensuring that your customers are treated fairly.
What I experienced at your store today (12/11/2019) was dismal.
If your label says "3 months laybye", you should comply with my offer to purchase and not decline me with the reason that your store policy states that it must be on the floor for 7 days before someone can lay bye an item. No where in the store was that displayed .
And by then printing a label stating "no laybyes" and sticking it on that product, do not for once think that, that was an ethical solution.
What about all the other products in the store which are labelled incorrectly?
If you, as a manager do not value customer service then how do you expect your staff to follow suit?

I bought an item from newton park cash crusaders about 3 months ago

item broke i admit i lost the box and slip but was willing to pay for repair

give them the go ahead about 1 1/2 months ago just to find out
i will tell everybody that i know to stay away there

sanet
[protected]
that it is still not fix owner management and head office is
now full of stories saying nobody phone me

service at newton park is very very bad not my first time

2019/11/04

[protected] Precious Nkomo

I have a complaint in regards to the manager at Sunnyside cash crusaders, the manager literally lied to the head office about me refusing to give him my password.

firstly i had an issue with my iPhone 7 that i recently purchased at cash crusaders on the 16th of October after a week the phone had technical problems, i returned the phone on the 19th i explained my issues to him in regards to the phone he sent me home and told me to update the phone, i went and updated the phone, i returned the phone the phone still had issues, when i got to the shop on the 19th he didn't even come to check on the phone or rather show his presence as a "Manager" instead he refereed me to a sales consultant.
after a week, i called to check up on my phone, I spoke to a sales consultant and i was told my phone is still not back so today i decided to call after 14days
and i was told they needed my password, as a Customer i'm allowed to ask questions in terms communication barer, why wasn't i called if i didn't communicate with the team at cash crusaders they wouldn't have communicated with me. the fact that the manager had the audacity to lie and say i refused to give him my password is distorting, what i like about company phone calls is that they are recorded.

i want my issue to be addressed because as a customer i didn't like the way i was handled, poor customer service, lack of managerial skills, and communication skills.

Hi I want to lay a conplaint against uitenhage eastern cape's cash crusaders the owner is louis and the manager is yolanda, I started Tuesday as a temporary worker but I worked my [censored] off and only took 15mins sometimes 10mins lunch break just to make sales and yesterday I sold an amp but the client assisted on that amp because of the budget and told him big speakers will blow the amp and andrew also told him that and we said that there will be no refunds if it blows and today the client brought it back carlie the assistant manager refunded him and she yelled at me behind the counter at the till before all the clients and the workers because I didn't ask her but andrew said I should just go and let the client pay because the client assisted on that amp after I told him everything but even if the assistant manager just told me nicely in her office about it I just would have payed for the amp but ahe embarrassed me infront om my client and colleagues that I shaked when I helped my client and I cried because I felled embarrassed infront of all those people and freddie a sales rep told me if she is not happy with how you merchandise the way she wants it she throws everything of the shelves and you have to pay for it but just because she embarrassed me infront of clients and my colleagues I am quitting tomorrow I really liked the job because CC is my favourite place actually was I am a valuable client I bought games there when I was in gr.3 and am now 20 and still did but will no more buy anyway thing in a CC ever and will tell everyone about this because I am not a dog for the assistant manager to yell at me infront of clients and my colleagues that I cried and doneal asked my if I am crying but said no because of how embarrassed I was and some of the sales reps are trying to get rid of us me corne du preez, brandon lee and damian grunlingh because yolanda said that if they dont make their target they will be fired and we get their jobs I really worked my as off and today the newbie me's target was the most so I want this complaint to get to the owner of uitenhages CC louis to get this complaint and also the head office and if I dont hear anything within one week of the owner I will give CC a bad review because carlie is throwing away a great place your name. Only one week I am giving to hear from the owner not the manager only owner just so that he can know whats going on in his business because he is never there. [protected]@gmail.com

According to your advertisements all over jacaranda fm and online it is effortless to sell your goods... Everything but! More than a month ago I uploaded photos of goods up for sale on your website and have not received any feedback yet. About four weeks ago my husband spoke to a person at your silverton branch and that person could not end the call fast enough, not even listening to my husband's queries etc. Two weeks ago I also sent emails to the addresses as on your website, also no feedback. Pathetic!

I am extremely disappointed in cash crusaders services bought a brand new Dixon washing machine suddenly drain pump stop working. I called in few times spoke to salesperson Ronnel nothing much was done.

worst company to deal with
I have BEEN WASTING MY TIME ON THEM
FOR IN THE FUTURE, I WILL NEVER RECOMMEND ANYONE TO DO BUSINESS WITH THEM

IF GIVE THEM ZERO STARS NOT WORTH EVEN ONE

I purchased speakers in Goodwood mall for my work on the 30 August we only use them when we having events on and on we used them twice since we bought them. They stooped working and I returned them yersterday, the sales man promised to book them in for repairs. Today they called saying they cannot fix the speakers because they have been opened, off which they were never touched since they stopped working.

Good Morning Cash Crusaders

I witnessed a driver this morning 05/10/2019 +- 08.15am Driving in Isando Kempton Park area that does not care about red Traffic lights and stop signs.
Just slows down and passes through them with no consideration for other

I dont really care about him but he is putting other peoples lives in danger and I am going to post this on all my social media platfor
I have attached an image of the bakkie that the person was drivin

I bought a laptop bag from Cash Cruisaders in Blue Valley, after 5 months of use I took it back to them as the one side of of the bag was pulling lose where it was holding the sling together. The manager just told me that he could not exchange the bag as he does not know weather i was caring heavy book inside the bag or not. I was very upset and letf. There was no instruction as the weight the bag could handle. Couple of months down the line and the bag is now broken and my laptop got damage, I had to glue the one corner and the other corner is lose. The image where there is a crack a had to glue the bottom part of that corner.

I have been a customer at Cash Crusaders at Sasolburg for years, On thursday morning i went at the store about 10:30 to 10:35 came across a female sales person by the name of Sandra we were standing in the TV sections, I ask her about the 58 inch Sonitec and what i liked about her was the smile and approach only found out i can not buy the tv without the tv license according to the company policy. As we were busy talking an old white customer approach Sandra about the ps4, Sandra took the old man to the white lady cashier then went back to Sandra to set an appointment for friday 06/09/2019. Yesterday at about 15:35 to 15: 40 i was already at the store looking for Sandra only to find that there was a lady customer looking for Sandra, A male sales person said to the lady that Sandra is gone, while busy making window shopping Sandra got the store went straight to the lady customer next to the washing machine with the male sales person and explained to him that the lady customer came in the morning to do a quotation with Sandra, the female sales person started making noise in the store. We the customers were shocked the way the male had spoken to Sandra it showed disrespect, Sandra was quiet and professional talking to the customer and provided what the customer needed according to the quotation, the male sales person kept on shouting at Sandra and she was quiet taking out the customer's things. the lady customer asked the male sales person to keep quiet because the quotation was done by Sandra in the morning. The female sales person said words one cannot repeat and went through a passage . the last words she said was " i am going to take your sales and swap them for myself in the office" Sandra asked how and The male said "i know how as usual". As a customer i was very dissapointed seeing a male sales person fighting by words in that store with a female in that disrespectful manner. Please teach your staff to respect one another, and i am going to follow this case in order to know which steps are taken to straighten this matter out. I will be there on Tuesday.

My son bought a a few things at cash crusaders in flamwood klerkdorp branch. I told the sales staff we have a small car so we don't need all the sound anyway my son bought it as he wanted it. He bought it on Monday. 19th.we returned today the 23rd. We never used it it was still in its box but we couldn't get our money back R1099. We had to sell it back to them and got R800. They opened it and tested it not happy the CPA says we have a 7 day cooling period. I'm not happy if I don't get a answer to bad service I'm going to take it further my no [protected].

Bought a phone in March and it just went off. Took it back to the store in Cash Crusaders Florida and they'd said that they had to send it in for repairs as it was still under warranty. They quoted me for R1450 because their cellphone repairs contractor said that it was DROPPED, I've never even DROPPED the phone as the screen just went blank. I'm now stuck with the phone which I paid R1699 and still under warranty with the retail store and they refuse to fix my phone.

On the 3rd of August 2019 I purchased an iMac from the Southway Mall branch in Durban, they assured me there was o password, I called the store and spoke to the manager, he assured me that on the store buying the goods there was no password, I told him I am not talking about the iCloud password, I took the unit in on Sunday and he himself failed, he insisted that the unit go in, he assured me he will call me back on Tuesday, and what do you know, he didn't, I called the store today and I was told that he is the day off, the guy in charge was very rude, he had no solution or answers, does cash crusaders not function when one staff member is not around, I am without a tools to do my work, this the second time I had to wait.
[protected] I need answers or I'm going to hello Peter .

to start with i baught a playstation 2 the man who assisted me never tested the playstation.i arrived home and switch it on it didn't eve read any cd or game.So the following day i took it back but had to wait around the shop for 30 minutes then i saw a bluetooth speaker system for R470.00 and baught it and also 2 dodgee x90 cellfones of R1000.00each so they did refund me for the playstation and i paid the outstanding amoun for the fhones and speaker on 31/07/2019.Only to arrive home and find no remote with the speakerboxx and the volume button is not working properly the next day i took the speaker back and they tell me is just like that .[ DURING THE WEEK IM AT WORK AND DONT USE IT REALY THE PAST WEEKEND I WAS HAVING A BRAAI WANA LISTEN MUSIC BUT THE VOLUME BUTTON ISNT WORKING PROPERLEY THE SOUND GO DOWN AND UP THEN IF YOU HOLD THE VOLUME BUTTON ITS WORKING AGAIN . SIR/MAM THEN YESTRDAY I TOOK OFF FROM WORK TO GO AND REFUND THE SPEAKER OR GET THE SAME ONE THEY JUST PULL UP THEYRE SHOULDERS AND TELL ME SORRY YOU CAN JUST LEAVE IT FOR REPAIRS BCAUSE ITS OVER 7 DAYS BUT I WAS THERE THE FOLOWING DAY AND NOT ONE OF THE STAFF EVEN CHECKED THE SPEAKER .IM GIVING CASH CRUSADERS HEAD OFFICE OR ANY AUTHORITY 24 HOURS TO GIVE ME A CALL SO THAT WE RESOLVE THIS.IF THEY FAIL I WILL DEFENTLY PUT THE CCTV FOOTAGE TOGETHER WITH THE WHOLE STORY AS WELL AS THE 5 EMPLOYEES NAMES ON SOSIAL MEDIA AND NEWS PAPERS FOR BAD SERVICE. MY CELL NR IS [protected] OR [protected]

On the 10th of august a customers waok in and wanted to pay interrest on a phone and xbox that she loaned money on . They lied to the customer, they being Jasonn van Rensburg and Andrew, and they told her that the phoned was on the retail the morning and it was already sold . But it only was 30 past 9 the morning and the customer wanted proof, without the manager that didn't tell me that they lied to the customer I went to the buy shop and checked for her. And it turned out they have been lying to her. And this morning I got told that it was my fault that I didn't lied to the customer with them and it's now my problem that headoffice was giving them problems. I stood my ground and told them that it's not my fault they lied to the customer and did not tell her that her phone was still available to her to buy back. I would like to have the problem solved and be looked into. Because this place is not a healthy inviroment to work in and the poeple that manage there does not look at how they speak and treat people. Please do come back to me with more information in how Cash Crusaders should treat customers and colleuges.

Good day i use to do business with your company at the boulders in Midrand and it was always nice going there. There is this guy named Andrew and he is very unfriendly and not keen to help anyone. I just called to get some more clarity on something and he just shot me down. For the first time i felt like why the hell in the first place did i try to do business with your company?

if he has a down day, please teach him not to show his frustration on potential clients.

I bought a brand new Dixon 14kg washing machine on30 June 2019. Two weeks later the drain pump stopped working. I called the HARTBEESPOORT Branch and the came and exchanged the machine.
Two weeks later the spin dryer stopped working..i phoned the branch and Melvin informed me that o cannot get a refund...it must go for repair. Now how must i do washing in the meantime? Either give me my money back or give me a new machine.

I am extremely unhappy and dissatisfied with this service. Its a small town..word will spread quickly and social media will prove fatal for the stores business.