Cash Crusaders review: Ice cream machine

I pawned my ice cream machine in December 2022 at soshanguve block AA cash crusaders branch. I bought the machine R17000 i only took R1600 and on January when i had to collect back my machine i found out that the store burned, i nearly fainted. I tried calling their office number it was not working. I then decided to send an email to their head office and i was contacted and advised that as soon as the insurance company attends to the matter they wil contact all customers to come to the store as soon as the store reopens. I waited coz i understood that fire is a disaster. So i waited and waited and waited. I went to soshanguve plaza on April i found the store reopened nd wel operating. I enquired abt my ice cream machine and sme lady phoned their warehouse and checked on my item, and she was told that my ice cream machine is available it was not part of the fire,i was then relieved. So the lady told me that thy are stil busy wth the cases frm the fire they wil contact me to come and pay for my machine she took my phone number. On may i went bck to check again and i was told that al the cases frm the fire wer written off i hve to be patient they will contact me as soon as the cases are resolved. On june i went bck again nd told them why are they not giving me heads up i m the One who always goes to their store i never get any calls from them or any messages or emails pertaining my concerns and they told me they are stil looking at other cash crusaders to buy my machine so i was confused cz i was told my machine is available at their warehouse why aint thy collecting it and thy keep on saying my machine was written off. So now its nearly December again it will be a year without my matter been resolved but their company is making profit. And i am losing a lot without earning a cent frm my machine