Cash Crusaders
Reviews and Complaints

First and foremost Cash Crusaders Rustenburg is corrupt and I will make it my mission to let South Africa know! The manager Renier is first in line! He CAN'T BE TRUSTED!

On the 7 July 2018 at 11:33 I borrowed an amount of R3 500 on my Huawei P210 Pro phone, the repayment was supposed to be done on Sunday the 5 August 2018 but the store was closed! I went to the store at 4:40 pm on the 6th just to find the store is already closed although it states the store is open until 5 o'clock! The security guard also informed the staff already left and the shop was closed. None the less I went back the next day, that was the Tuesday the 7 August 2018, I spoke to Renier. I asked him for an extension on which he agreed to give me an additional extension of 10 days, I graciously excepted! He made same changes on the computer, he never gave me any paperwork or nothing, he just informed me everything is fine I can come back within 10 days what I did, just to hear my phone was sold!

Now he claims he never spoke to me on the 6th and he never gave me an extension and sorry my phone was sold and there is nothing he can do about it!

Tuesday the 7th there was another man of which Renier gave him a 7 days extension and he collect it when I was waiting to be helped! Now why did they kept the arrangement with that man but not with me?

I want to know who bought the phone?

I want my phone back or I will open a fraud case against Cash Crusaders Rustenburg because a verbal agreement is just as binding as a written one and you are more than welcome to watch the footage on you camera's, you'll see I am not lying!

I am Andries Menyatso and my I'd nr is [protected], I took a loan from cash crusaders and used my Samsung sound system as security, I asked for extension until 29/07/18 and phoned the bishop manager by the name of Darleen Pretorius that I will come to pay my rental on Tuesday and he agreed, on my arrival I was told that my system was lay buyed earlier that morning and will be contacted if the laybuy can be cancelled, I asked the lady to show me proof of laybuy since I had arrived earlier the sake day she claimed it has been lay buyed and she refused, I am suspecting that there is something that had happened to my system because I overheard them talking about the system and was never put on the floor, please help me, my number is [protected]

We contacted the shelly beach offices concerning stuff that are outstanding. We asked for the owner of that branch and we got [censored] attitudes from the staff and the owner refuses to speak to a customer. We are not asking for an extension as clearly none of you people know what the difference between an extension is and payment arrangement. The way your staff talk to customers and how the owners deal with customers are not acceptable. We were mearly asking that the wstuff that is outstanding just be kept till the weekend for payments to be made as the person that can come make the payment does not have a car till the weekend as its in for a service.

I had bought a Jebson Radio from the store on Newton Park, Port Elizabeth. I had it installed by the recommended installer. I returned it a day later as it would not switch on nor off. It was in a constant state of readiness. This led to my battery running down overnight. I was given a new unit which basically done the same thing. I now have to constantly kick start my vehicle with a battery that is just over a year old. Before this radio was installed I had no battery issues. I returned it again on 09 August 2018 and was told I cannot get a refund until I give them the cables as well which I understand. What they could not answer me was who was going to pay for the removal of these cables and the reinstallation of my old cables. I was told the owner, Jody was not available at the time but would contact me on Friday 10 August. Today is Sunday 12 August and I am still waiting for someone to contact me to give me some resolution to this issue. This exercise has cost me R1000 and that's not counting now having to get a new battery. This is pathetic and disgraceful customer service from this store and it is not the first time I have experienced this here. I hope someone can give me some type of resolution to this as I want my money back!

Good day

I am complaining about my ps4 that i pawned by your shop in kabega park i took it in this year not sure what month but every month i went to go pay the intrest. June the 15 the it expired i then went to go and pay the interest again that same day it got sold. I would like all my money back for the interest that i paid on my ps4. This is unacceptable and would like to take this further as i am very upset about this... I will be waiting for yout feedback.

Regards
Samantha

Good day,

Can you please assist me.
A few months ago i logged a complait against Cash Crusaders St Georges Square, George Western Cape. More specifically against Buying Manager Gerhardus.

I borrowed +-R500 on my Gold Ring & Citizen Solar watch, which i payed the interest every month until i could go and get it released.
I became i'll and so a friend with a signed copy of my ID went to pay on my behalf.

He was told to pay the money directly to the cash Crusaders Nedbank Account, and was send the proof of payment email address via Gerhardus's Whatsapp.
We emailed the proof of payment twice but received no confirmation from his side.

But knowing the interest was paid i thought my goods were safe.
The next month i called the friday to arrange to pay on the monday as i was out of town and they would close for the weekend before i returned.

I was told the arrangement would be fine for monday. But to my dismay when i reached monday to pay the full amount for my goods to be released back to me, i was told my Gold ring was sold and that i had to buy back my watch at floor selling price.

When i complained i was told i my items have been on the floor for selling since 2 months. (I had paid my interest in full at that time) i was told by Gerhardus that he's boss did not check the email correctly. I showed my proof of payment again but he ademently remained saying i have to buy my own watch back at floor price.

I am not responsible for the incompetence of the staff or the daily working procedures, but i was devastated as the worth of my watch is -+R2000 at that current market value but most importantly it had sentimental value as my mother gave it to me and she lived overseas so it was hers and then suppose to be my family heirloom.

No apology was given, nor my items. And i feel that i have been wronged unjustifyingly and this drove me into a deep deppression.

I need justice to prevail as i cannot just accept the great loss of my watch even with no response from Cash Crusaders head office after logging a complaint months ago.

Please can you help me.
See below photos and current price value of my watch. I also have the hard copy of the proof of payment still.

I took my tv to Cash Crusaders the Glen on buy back on about the 1st July 2018. It was practically brand new (about 6 months old), today the 1st August 2018 I collected it and it had a scratch about 2cm long on it. I returned it within an hour. They told me it was a new scratch (apparently they experts but weren't able to back it up with any certification). I still got almost 17 months warranty from Pick n pay and don't want a 2nd hand TV which is outdated and no warranty. I want the same make and model or it to be repaired (if it doesn't affect my warranty)

I bought a computer from bluff cash crusaders. The sticker was all a lie. When we got home we left the computer. As soon as we started using it it was going all funny. My son did a computer properties to see what was going on. When he did it, it wasn't even registering the one 2gb ram. I then instructed him to open up the box and 2 capacitors are blown. I even had to get the computer some thermal paste to put on the heat sink. When I approached them they told me that because I opened up the box my warranty in nul in void. All i wanted was for them to get it fixed or swop it out. Now i have a broken computer and they have my R500. Please can you help me with this problem. My name is Rose. My number is [protected].

I recently bought a doogee cell phone at cash crusaders doringkloof...the sales lady Ellen told me it is a good product and it would meet my requirements but if I'm not happy I can return it within 7 days...well it didn't meet my requirement it actually underperformed. Day 5 I tried returning the product and I'm told I can only return it if it is faulty which was not explained at the time. And because I signed the invoice I'm bound by the conditions stated there. The attitude also sucks. I'm told I would have to sell it back to them at half the price which even ridiculous.

I would understand if I had bought a second hand good but this was brand new.

I want my money back.

I bough a brand new phone (doopro c 1) in cape town cash crusader strand street
On the date of 24/04/2018 and after 1 month 2 weeks of working days
The phone freez and emit a sound zzzzz when I put the battery in so on the 9th of june I brought it back to the store and they said they will fix it after 14 days.
I went there yesturday they accusing me of dropping the phone and force me to pay r500 so they can repare. Firstly the phone didn't fall I used to work with phones and I know how it works that's why I was pround to show the guy that the phone was perfectly clean no damage when I took it there.
I can't pay r500 and the brand new phone need to have a warranty at least for 6 months. And the manager of the store end up saying if I can't I just have to forget about the phone and move on really.
I need a solution
Here my details ;
[protected]@yahoo. Fr
+27 [protected]

Please assist, I was in today to pay the interest on my item. However upyereston arrival I was amazed to find out that the interest owed was the the interest amount on the contract and interest of another amount. which came to double of what was written on the document. i have the receipt and contract, please advise as this raises concern about this franchise which nevee charged me this amount before on previous items. Think there is something fishy going on here.

My phone was purchased april 2017, my battery bubbled. I went to your store to purchase a new battery because I cannot get one at any other retail store. I hav e been to your store for the last 1.5 months and the staff are always telling me that it is comming the next week, I did find out whether I will be able to get accessories for that phone before I could purchase it and I was told that I will. Be able to get I am tired of waiting

I pawned my phone on 4.5.2018. Called cash crusaders on 1.6.2018 to tell them that I was not around pretoria to collect my phone, I was advised to send ewallet to the person identified as a manager. I did not have reception and advised that i'll be coming on the weekend of 15.06.2018 to collect the phone. When I send my brother on the 16.06.2018 to collect my phone he was advised that it was sold. I think its unfair for cash crusader to sell my phone within 3 days after I took my time to advise them of my situation. I need that phone back. My number is [protected]. I don't think this phone was sold to recover the loses I think it was sold to make money for someone in the branch. I need this investigated by cash crusaders.

I pawned my car radio amplifier and subwoofer @ cash crusaders bellairs
With the buy back option. My expire date was for 13th June 2018
I went to the store on the 13th of June 2018 to get my stuff. The staff and senior buyer told me my stuff is expired. It need to be on the floor they can't do nothing. I request contact number for head office or Manager they said they don't know I must look on the internet

Cash crusaders Protea gardens I spotted my car amp ice power that was stolen in my car and when I confronted them they where not cooperating and the assistant lady on the floor was rude until I involved cops and we produced a case number and they gave us the copy of the person who brought the amp but still they gave us a contract that is incomplete what other items did the person bring even the footage they did not want to reveal so disappointed which means cash crusaders Protea gardens thief broke into our houses and they buy stolen goods even if you confront them it's a waste of time where else they did not follow the act of buying second hand goods want the rest of my staff from cash crusaders Protea gardens your assistance will be highly appreciated my contacts [protected] Jabulile

Bought Dixon Television in April at Vaalmall, on 3 June the image was turned upside down when it was switched on, on 5 we went to Vaalmall to find out how to fix it. They said factory default and we took pictures how to fix it. On 6th we took it in seeing that it doesn't show the menu when you press Input. 3 employees tried fin ding menu with out luck. 1 saw manual input & got it, switched mirror image off. As soon as he switched tv back on, screen is upside down again. With the continues on & off the TV pixcles went. They said they will replace it, but I didn't take my slip only wanted it switched up rite. They refused to look for my slip on computer. All other suppliers does when you buy on your name. On 9th I took slip & suddenly Lucky the manager says it has to go for repairs. When I bought the TV I was told Dixon has wonderful warranty & guaranty, it gets replaced for 1st year if not mistreated. Cash crusaders employees got the pixcles distorted, now I have to be punished. I wrote a mail in the store on the 9 to customer complaints & Hello Peter with no feed back up until now. I want my money refunded. Daleen Van Aswegen [protected]

Single 12'‘ trolley speaker
Minimum Order100 setsCertificationCE, SGS
Brief Description1.12inch woofer trolley speaker2. With USB. SD. Bluetooth, remote control trolley speaker3. Output:60W, built-in 12V 7A battery trolley speaker

We purchased this trolley speaker on the 6/3/2018
And discovered that there is no remote with it

I was Saturday in you store and you guys acknowledge me that there is no remote with this device
I told you that I will go to the extreme and find out

If you cant give me the remote
What is the next step to be taken?

Regards
Natasha Miller

My name is precious from daveyton benoni, I bought xbox 360at canival mall cash crusader store my child doesn't know how to pay it so want exchange to playstation 3or to refund my money back to go and look for playstation 3 to other cash crusader "but" no they refuse to do that, they tell to sell it for r800 so how can I do that because I bought for r 1599.90 and I bought it last month 27 april I take it back on sunday so thy refuse am not happy about the service the give us, and am a consumer to cash crusader, my child is not going to play or enjoy the xbox because of the service that we get at cash crusader

On Sunday the 25th of May I went to Cash Crusaders store in Amalinda East London .
They had a camping table marked as R69.90 with no other price tags or bar code on table.

I enquired from a staff member she revered me to Siviwe Basaku. He informed me that it was a error on their side and that I cannot purchase the table for amount advertised.

He called a Mr Zweletu Phelani and he also just apologise for his staff mistake and said that no that they can't sell table to me as it was a error.

All these advertising in stores about customer service and support but this is how I was treated as a customer.

Does this mean that the customer service at Cash Crusaders differs from other companies were the customer pays advertised amount. ?

Waiting to hear from you.

Kind regards
Shirrifa Prince
[protected]

Good day

I trust you are well

I have purchased a PS3 System from Plumstead Cash Crusaders on the 24/03/2018 and whilst playing discovered that there was issues with the console and therefore return it in for repairs on the 20/04/2018. Its past the 14 days waiting period, currently the 19/05/2018 and I have not received the item back as yet. Its unacceptable, and poor customer service being offered by cash crusaders Plumstead Western cape

Kind Regards