Cash Crusaders
Reviews and Complaints

hi good day my namr is shainia kasi and i ponded my 21 ct gold ring at cash crusaders field street durban and the store was looted during the looting since then the store store has not re opened and i tried getting hold of head office to no avail .how do i go about cliaming my stuff that was lost.please contact me on the following number shainia kasi [protected]/[protected] thank you

I bought a phone end of July and 7 September the phone just switched off not charging not coming on nothing at all... Went back with the phone they told me I should leave it there for 14 to 21 days for repairs... And now it's over 21 days they are telling me it's not back yet... I want to travel honestly everything I was using that phone and I don't have money to buy a new one... I'm broken I don't know where to report this.

Hi on the 06 October 2021. I have purchased a Makita 2100W PLUNGE ROUTER (RP2301FC) online. The tool was advertised at Primrose shop. My friend collected the item today. He was given a wrong model than what was advertised. The till slip shows the right item. But the physical item is wrong as appear on the attached picture. I do not need a refund I only need to swop the item with the right item. My number is [protected] or [protected]. my email is [protected]@gmail.com. My order number is #1014191.

I bought rapper sunglasses in one of your branches 15 days ago and I didn't try them on since I was in hurry and I trust the product you sell, when I try to wear them on my arrival home I only find that they are too big, then I decided to return to store to exchange for another one that will fit me well, when I get to your store one of the sales consultant told me that she need to get authorisation from the manager, when the manager comes I can even see the answer from her face because of her facial expression, then she told me that she doesn't change sunglasses, I asked her what could be a reason, then she even left me without giving relevant answers. I'm very much disappointed about her behavior since I have never experience that from one of your store. I hoping my complaint will be resolved.

I purchased a car radio on Friday 17 September 2021 at Cash Crusader Brits,
i was served by sales person by the name of Mosia Puseletso, o connected t the radio to my system and it shows it was defective the lower output is not working at all and only high output is working, so today i returned the radio back to the store and i am given a runaround and i drove all the way from Rustenburg to Brits which is in excess of 100km.

so please i request your intervention urgently please.

regards

Patrick kekana

[protected]

Hi,

Am highly disappointed with cash crusaders soshangueve, I spent R4500.00 one of the items I regret buying was a Bluetooth speaker Dixion for R1000.00, I've had the speaker less than 2 months and the speaker refused to connect, just went on and that was it, I went back to cash crusaders and asked why the speaker is on but does nothing after that, they then advised of return policy which I asked why was I not informed when I was buying the items then I would have never bought the speaker from cash crusaders. I asked for the consultant who was assisting me by the name Lebogang Legane in the time of the purchase, he lied to me and I advised him I remember clearly you did not, when he realized I remember he admitted to lying, till today im still been lied to when I query about the speaker, was advised on WhatsApp I will receive it on the 13th of September which was another lie.

As per my slip the product was never tested

When I follow up on WhatsApp they lie yet again, then I cant read out what the consultant is trying to say (bad grammar) when I call there is always loud music and they wonder why they cant hear me.

I bought my speaker on the 26/6/2021
transaction number TS260621ZMATO46

Hi, on the 11th of August, I bought a NEC projector from cash crusaders. I bought it to watch DSTV on it. We only got a chance t set it up a day or 2 later. When we turned it on the projectors colors a picture were bad, then 5 minutes later it turned off a refused to go back on keto powering off. I wanted to return it the next day but couldn't cause I was so busy at work and couldn't get time to do it, plus I wanted to prepare self to be disrespected and given the run around and that's exactly what is happening at the moment.10 days later I took it in and I'm still waiting for the projector I've been told everything from I'm a liar to I broke the bulb then they said not bulb I over worked the projector so the panicked up a seized. I've suggested swapping it for another projector or store credit, and I'm told blatantly they don't do that. I e tried everything to be patient an understanding, but I'm not a dog a don't deserve to be treated Ike one. I even bought another projector a week ago at branch and it's worse than I've ever seen. The week up to me buying NEC I bought a PS3 console a Sony projector and that one also wasn't great quality. But anyway 4 weeks is up a still I'm getting spoken to like a fool a still 6 weeks with nothing to watch, this is so unfair. Please help me, I can't carry on this way. They even brush me off when I say I'm going to the consumer complaints. I've tried a thousand times to find ways to resolve this and they keep making problems and are extremely rude a calling me names is so wrong. Thank you I'd appreciate your help Lee Hoder

I've bought a doodge phone at cash crusader, but it is got no guarantee now which is fine, I know I'm gonna pay for it to be repaired.The phone just needs to get the new screen so that it can work .Because of it is locked, so I can't be swiped to get it opened. It's been 3months since I've been waiting for their call to bring the phone to the store so that it could be repaired. So today going to them and find out what's happening it's been months I've been waiting for their.Their response was"We've been also waited for a year for these screens, we still don't have them"what kind of response is that, because they know exactly no other shops could repair these doodge phones.I'm not gonna buy their phones again, never in my life.

I am writing to complain about the service that one of your branches has rendered to me. I pawned my laptop earlier this year (2021) and I have been paying my interest until present. The problem is I transferred the money to the given account. Number [protected] to pay for my laptop for this month on the 31st of August 2021 and used my id number [protected] as my reference now they are saying that they did not see the money on time and the laptop has been sent to another store for selling. Now the issue is I want to pay the balance and take it out as soon as possible before I leave for Johannesburg.

Another thing that i wish to ask is that on the receipt that i received on the day i pawned my laptop there is my phone number and email address, but it was never used to inform me anything regarding my item, so what is the purpose of taking my contact address if you not going to use it. I have been legally advised to write you this letter first as I have taken this case to my lawyer and I am hoping to receive a response within 3 working days.

The branch that i used is Cash Crusaders South Beach in Durban, and the help that i am receiving from your staff is inaccurate, their service is poor and they do not have time for customers.

One of your colleagues gave me her personal number to send her the proof of payment on whatsapp but now she is ignoring me. I will attach her photo along with the proof that I have for my payment. This is the number of one your staff that failed to help me [protected]

Kind Regards
A Poorly Served Customer

March 2021 I bought a 10inch Samsung tablet at Cash Crusaders in Boulders Midrand. When I got home I discovered that it wasn't working well. The following day I returned it. They exchangesd it and gave me their product (10 inch Dixion tablet) and ihd to add extra amount since it was more expensive than the product ihd bought before. Few days later the screen broke. I brought it back on the 4 of April asking for help to fix it, since it doesn't have spare parts anywhere else on the market. They changed me R230 for quotation only., and I payed it. They said they were going to call me when it's ready. I never got a call till ihd to go in person. When I got there they were not even sure what's going on with it. They asked me to come the the following day. The next day I went and they me told to come Monday. Monday I went again and told to come next week.
For the past 6months ihv been going up and down once or twice a week getting the same response.
Sometime in July one coloured lady on the front desk told me that the shop was sold to someone else so they can't fix it anymore. I must go back home and wait for their call to collect my tablet. Later on in August a lady by the name Jane called me to come and add R550 on that R230 I payed at first for fixing. When I got there Jane was off duty. The whole staff who were on duty couldn't help me. They said they dont know anything about the payment so I must come back when Jane is in.
The following day she called me to come and pay, and I told her I was busy at work I will come when im free. Since ihv been coming there for a long time for nothing. I then went there after 3 days wanting to pay. Jane didn't want to talk to me. She just sent my tablet with someone to give me without any message. I asked the guy if it was fixed he said no. I then asked to see Jane, so she can explain whats happening since ihd payed for the service. She came to me with an attitude telling me to leave with it like that. I asked her why she was giving me back my tablet that is not fixed after 5 months. She shouted at me telling me to leave their shop and telling me about being a foreigner. Something that they had not told me when I was buying from them. I then said it's OK if you don't want to fix it you can just give me back my money that I payed. She said they don't refund. If I want it to be fixed now I must pay again another R230 for quotation, because I didn't pay for fixing on time. I asked her whose fault is it that it wasn't fixed on time. Because I brought it in April, and ihv coming here for 6 good months without getting any help.
I asked her how many times was I supposed to pay for quotation for the same tablet before they fix it, and how much I was supposed to loose. Because already ihd lost a lot. I bought it R1550, R230 quotation only, transport fee fo 6 months coming up and down when they ask me to come with no help. Yet they still want another R650 for fixing.
At first they said R550 for fixing. My tablet is still there, it's 6 good months now its not fixed. They are not even sorry for their poor service and delay.
The last time I was there they told me they were going to call me. I didn't get a call. So today 10 August 2021 I just popped again to ask what's going on.
She old me that they have increased the fixing amount. I must pay that amount or take my tablet and leave.
M so disappointed #Cash Crusaders Boulders Midrand. Arrogant /rude/rough staff members and poor service. To be specific with the worst employee there who hv been mistreating me, her name its JANE

Good day
I went into steeldale branch to block my son from selling or pawning stuff there I was assisted by Hein and his wife.
My son was in a serious car accident and has major brain damage that makes him think like a 12 to 15 year old
My son is 28 years old.
With brain injuries people tend to get addicted to addiction more easily. My son has gambling.
I went and spoke to Hein and his wife and asked them not to help my son futher.
They agreed and put a note on the system and blocked him.
He took his brand new Playstation 4 and sold it to hein knowing what I asked. I went and saw Hein and was treated terrible. Telling me to watch my son better and he was rude.
I want the Playstation back and will only pay what they gave as I did see them about this issue.

My Wife bought me a Cellphone for my Birthday at Cash Crusaders Newton Park Port Elizabeth for R1900. When I started using it, I realized there is something major wrong with the Battery and the Cellphone freezes. We took it back to Cash Crusaders Newton Park and wanted to swop it for a cheaper cellphone. The idiot Manager came to us and said we cannot swop the [censored] Cellphone for another one and cannot even get your money back. He said they must send it in for them to check what is wrong with the Cellphone. My wife already spend money at Cash Crusaders why must this become our problem. It has been 5 days already still waiting for the Useless idiot Manager to just let us know what's going on. My wife tried calling him several times and every time they say he is very busy he will contact her. But untill now no Luck. If this is how Cash Crusaders is treating a loyal Customer. Then I will never do any Business there.

Yesterday 26 August 2021 I went to collect my husband's mobile Figi Note phone from Cash Crusaders Somerset West their contact number 021 852 1172 The phone was bought from that store and after 7 days of purchase the phone gave problems switched off and would no longer work. On collecting yesterday the from repairs the consultant we purchased the phone from Zane, he opened and switched on the phone walked away from me towards Kelvin his colleague mumbling this is not right looking at the phone and walking towards Kelvin. I approached Zane he said the phone flickering not fixed properly and we both approached the manager Susan, I stated my case that I rather want a refund as the phone came from repairs and still not fixed 100% she said they can refund me. At the cash counter I was asked for the pin number to unlock the phone I recalled my husband's pin number and punched it in and it says wrong pin number I kept trying then phone locks later I called my husband for confirmation of pin and it was the right pin he said that was the problem of the phone I was in that store for over 2hours they needed to wipe the phone for that moment I asked to try again and I tried on many attempts eventually with that pin number I got the phone open and Zane was next to me with excitement Zane tried to reset the phone while busy with the phone I stepped away from Zane and questioned him about a power bank battery then the phone shut close again and I kept trying it tired me out and they claim to retain R250 from the phones payout because they cannot wipe the phone and it will cost them R250 to wipe the phone. This is unacceptable I got home explained to my husband what took place at the store, he said but that's what the phone was doing he switched the phone on and punch in the pin number and it gave him also wrong pin number that's what it was doing all along. I have attempted trying and got the phone open with the pin number I know they have no right to retain a R250 The phone is faulty and they gave me a warranty slip invoice no 746619 for the R250 I took the receipt without reading only to see when I arrived home they stated on their customer can't get password BUT I unlocked it in the shop with the correct password, how can they state that. Thank you in advance. would greatly appreciate your assistance in this matter.

I bought a laptop at Cash Crusaders Maponya Mall in January 2021. In April I started complaining about the laptop. And eventually took it back to the store. To my surprise, no records of my complains have been brought or recorded in their books. The sales available to support my complains and the manager Molefe is excluding the warranty period that I have been complaining within. Considering that I have been in guaranteed due to 4 family deaths. I had to buy a charger that I understand as the sales lady told me that the warranty does not cover but not the issue is the laptop is not working. This is really not acceptable, why do I have to spend my money on something that was reported before but no records, worse the sales person is no longer working there to support my story.

My name is vasanthi pillay. I took a loan against a very sentimental ring and was due on the 12 July 2021. At the same day the unrest had started in Durban. The mall was closed. The mall then opened one week later. I sent my son twice has I was in quarantine to check on my ring he said one time it was closed because they were disinfecting the place another time they told him they can't help him because it's on my name. Meanwhile they sold my item when I called yesterday. Really we are in mist of pandemic and unrest. Why do they rush to sell of items instead of calling or sending sms notify giving them a last chance maybe 24 hours. We don't even know when they opened after the unrest we are in panic to go out freely. I feel so let down they could have done better. In Durban people are in a state I wish there is some way I could get my ring back

My mom bought me a laptop as a gift from your polokwane branch (checkers centre), it was r 4000 and unfortunately she gave it to me a month, this is the second week that I have the laptop on and I haven't yet started using it, after she purchased it was she gave it to me there was a clear indication that the monitor and the keypad are from different laptops. The monitor and case cover are black and the bottom part which is the keyboard is grey, meaning the laptop screen was replaced, then yesterday I started to realise that the hinges are starting to break.

When I tired to return the lady said that they dont exchange or give refunds and that customers come in their stores knowing very well that they sell second hand goods.

Cash crusaders your customer services is very poor, very and dissatisiying.

You rob poor people out of their hard earned money and the value of your products are for brand new items bt they are second hand.

You should get investigated by the authorities and saps

Your scammers

Please contact me on the following channels to find more about my queries

[protected]@gmail.com

I bought an iPhone 7 November 2020, they told me the phone was in good condition only to find out that the phone has speaker and battery problem. I had two phones so I was not using the one I bought at cash crusaders on a regular basis, I only realised now that the phone has problems because that's the only phone I use now and now they don't want to help me due to that apparently I bought in that condition. they say I must pay for it to be repaired. The store is at Vaal mall Vanderbijlpark

I have been paying interest of an amount of R303.05, for past year or two now due job loss, as a teacher.
Last month on the 16 June 2021, as it public holiday I missed my payment but managed to pay it on the 18 June 2021 a day later.
As I was in the store, I was told that my laptop was on Sale.

After a small fight with the worker, I was asked to pay R303.05 but they told me since morning they have tried to charge the laptop with no success. I then asked they but I brough my laptop in working condition.

One of the worker asked me to come back the next day, but on the day he told me that he did not manage to test or charge the laptop. I then asked to come the following week but still he told me he never checked it.

Then as the date of payment is coming close, I the went back on the between 12 and 14 July 2021, I was told that the manager was he was on the leave.

Current day 16 July 2021. I went back to check it my laptop was working but the worker started shouting saying he was only helping me and the date was due according to contract.as i also started shouting back.

My Expiry date is: Sat, 17 Jul 202. But I dont feel like paying the interest as I m current not working. Please Help
So all this means worker is fighting because my laptop is not working ……
..Vereeniging Cash Crusaders..

I tried returning an item I bought. I returned it 6 days after purchase as I changed my mind on the purchase. They told me I am not allowed to return an item just because I don't want it anymore.
The consumer protection act protects me against this and I'm going to make a fat stink about this all over social media
Cape Town Flamingo Vlei Cash Crusaders

> item bought: 09 May, the phone started giving me problems from May 29.

> order number: order #698937.

> collected at Cash Crusaders Lakeside Mall, by my mom.

> i bought a phone online on the cash crusaders web not even a month after the phone was giving me problems, tried selling it to one of your stores but y'all didn't accept it because it was faulty. So please can i have my money back because your product is not working.

> unfortunately, i don't have pictures of the product currently.

my name is Innocentia Khupe